Ratings based on 9 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
89% of guests recommend
4.2 Room cleanliness
3.6 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
by Steve from Canada

There are better value nearby

Posted May 6, 2014 on Hotels.com
We stayed for 2 nights in 2 different hotels in the area. The other hotel was less expensive and better value. This hotel was good but just the comparison with the other hotel affected my rating.
3 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Ok

Posted Apr 20, 2014 on Hotels.com
Nice place for one night stay. Internet broke until I called to ask them to fix it
4 out of 5
Recommended
for Everyone
by bill from Tulsa,okla.

nice hotel

Posted Mar 11, 2014
Pros: The view.
Cons: service of waiters.
Location: view of arenal volcano,close to waterfall,zip lines canopy tours and rafting.
very nice hotel. staff at front desk was very helpful. Close to a lot of sites and adventures.
3 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Feb 25, 2014 on Hotels.com
3 out of 5
Recommended
for Families
by Margo

Posted Jan 14, 2014
Pros: Wonderful view of the volcano, pools and hot tub were nice. Breakfast was great.
Cons: Better working toilets.
Location: Zip lines, volcano, La Fortuna falls, hanging bridges, and hot springs.
Beautiful location, but plumbing was a nightmare! Restaurant was good but service very slow.
4 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Jan 6, 2014
5 out of 5
Recommended
for Families
by JT

Great place to stay for family.

Posted Aug 9, 2013
Pros: Everything was just right. Staff even brought a few forgotten item to us as we left.
Location: Easy access / short drive to Arenal volcano, park,lake, town, restaurants.
Friendly staff. Clean rooms. Nice pool and hot tub. Great views and bkfst.
3 out of 5
by Susie from Florida

Lovely view of Arenal Volcano....when viewable

Posted Jul 8, 2013
Pros: The cleanliness of the rooms and the beautiful view of Arenal!
Cons: The management for the restaurant and the front desk.
Location: We had to take cabs for everything but the Wave White Water Expedition trip. It was 18 dollars to Tabacon(fantastic place to visit for the day.)
Hotel didn't have a lobby....not very appealing. From the beginning the girl at the desk was NOT helpful. I think there was quite a communication barrier and knew nothing about trips that were available. It was obvious that she had not taken any herself! (There was a guy who helped us though after we were frustrated!) The restaurant was very very mediocre....the first day we were there we wanted to eat something....they said "we only have sandwiches and when we said we would have turkey, they brought us ham and cheese. Then about 15 minutes later they served a typical Costa Rican lunch to people on a tour bus!
4 out of 5
Recommended
for Families
by Ed

This traveler left a rating score only Posted Apr 24, 2013 on Hotels.com