Ratings based on 40 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
82% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
for Couples
by Pablofrom Madrid

Hotel viejo, necesita reforma

Posted Aug 29, 2014 on Hotels.com
Por supuesto, todos los clientes que van a este hotel van por las piscinas termales, que están bastante bien, pero las habitaciones del hotel están viejas, dando un aspecto hasta de suciedad, con el mobiliario anticuado y los baños oxidados. Las instalaciones se han quedado bastante obsoletas, sobre todo si tenemos el cuenta el excesivo precio que te cobran por dormir allí. Desayuno escaso, por favor, pongan zumo natural! El buffet de la comida/cena es terrible... La comida del restaurante en el que puedes elegir de carta está muchísimo mejor.
1 out of 5
by Nordstrømfrom Norge

Way overprised hotel

Posted Jul 19, 2014 on Hotels.com
Anbefales absolutt ikke. Står ikke i stil med pris. Internett på rom virker ikke. Dårlig klimaanlegg. Vond lukt, fuktig og rått på rommene.
5 out of 5
for Getaway With Friends
by Anonymousfrom Georgia

Awesome hotel

Posted Jul 9, 2014 on Hotels.com
I really enjoyed the stay here. It is a little pricey but not compared to Tabacon which is a close by hot spring as well. The types of hot springs are way different but this is by far recommended and especially if you have kids. I am 26 and stayed with my girlfriend and another couple. We enjoyed everything from all the different pools they had to the slides to the poolside bars they had everywhere.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 4, 2014 on Hotels.com
4 out of 5
for Everyone
by A verified traveler

Great place!

Posted Jun 26, 2014
Overall the place was very clean and the staff was extremely helpful and nice!! The only thing I can say bad about the place was the tub in bathroom could have been a little nicer. Other than that two thumbs up!
2 out of 5
for Families
by A verified travelerfrom California, USA

Inclusive Package in need of many improvements.

Posted Jun 25, 2014
Pros: One-stop availability of entertainment, food and lodging.
Cons: Rooms and customer service.
Location: Arenal volcano and rainforest nature walk.
Baldi Hot Springs is a great concept in that there are numerous and large hot spring pools and many food and beverage options. I would recommend this to a friend, but warn them that the rooms are out of date and ready for a major remodel. Friendliness of hotel staff was variable. For example, check-in was friendly as was the nite manager who helped us with ice for sore muscles. Unfortunately, we sat at a swim-up counter for at least thirty minutes (on two occassions) and the bar tenders never acknowledged us. Baldi is easy access to Arenal and other sites of interest. I would return if/when there is a major remodel and improved customer service training.
3 out of 5
by A verified travelerfrom Chicago

Decent place for families or daily visits.

Posted Jun 24, 2014
Pros: Pool quality is very nice but closed way too early.
Cons: Half of the pools should be open 24 hours, one bar should be open until 4 A.M., room service or food should be available 24 hours, A.T.M. machine?
All staff was unavailable after 10:P.M., bars and everything else closed at 10:P.M. which was way too early. No room service after 10:PM and no restaurants in walking distance, very disappointing. Guest service agent who checked us in advised us that four of the pools were open 24 hours, we planned for late evening pool time and were shocked and upset to find that all pools were closed for the evening. I would recommend paying more at a nicer resort for all the above mentioned unless you prefer going yo bed at 10:P.M.
1 out of 5
by A verified travelerfrom h

Would not stay there again, reported problems

Posted Jun 19, 2014
Reported that water from toilet n shower flooded the bathroom n nobody took take if it! Front desk said that I should not have reported problem to housekeeping but to f desk! Lamp did not work, Ac did not cool room. !!! Asking for extra towels n they treat u like u r going to steel them.
3 out of 5
by Marc

This traveler left a rating score only Posted Jun 3, 2014 on Hotels.com
5 out of 5
for Everyone
by A verified traveler


Posted May 30, 2014
Only stayed one night due to the price but it was worth it. Great food, great staff, phenomenal pools, very comfortable rooms and moderately priced spa features