Ratings based on 56 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from panama and spain
wounderful place to relax in hot-springsPosted Mar 27, 2015
Pros: HOTSPRINGS, the jungle-gardens to walk around and the birds singing early mornings.
we decided to relax a few days in the hotsprings of ARENAL, baldi was the only HOTSPRING total available. WE ENJOYD IT!! used the various pools 2-3 times a day and my ARTHRITIS almost disappeared after 6 emergence during our stay. breakfast: so so as in all our hotel-stays this time in CR. the italian restaurant has good food.
for Couplesby Tomer from Tel Aviv
Bad service ruins an otherwise lovely hotelPosted Mar 1, 2015 on Hotels
We had to wait around 30 minutes until the front desk staff bothered talking to us, there was one employee talking to another couple, explaining about the area, they had lots of questions, and other front desk staff just standing around and not willing to take care of us. Then, she told us we had to wait until 3 pm for check in, no attempt was made whatsoever to find if there was already a clean room since we arrived earlier. And guess what, when we came back at 3 pm, we had to wait again (around 15 minutes) before someone from the front desk attended us, and even then the room was not ready we had to wait there until 3:45. Then in the rules it said we had to pay 100$ for each hour that we are late in checking out... wonder why we didn't get anything for the late check in. In general, every staff member we talked to was not very nice and didn't seem to care at all, including the bartenders in the swim-up pools. The room itself was nice and comfortable, but they put all the rooms very close together even though they have a huge resort, and there was a lot of noise, day and night, made mostly by other guests and some by cleaning staff. Was hard to sleep. The pools themselves are great, with a large variety of pools in different temperatures. Wifi was rather good, breakfast was good, although service was lacking, no one bothered refilling the juice.
by A verified traveler
Hot Springs are good.Posted Feb 17, 2015
Staff very uncooperative. Rooms not clean at all. No extra towels. Buffet dinner not good for $22.50.
for Everyoneby A verified traveler from California
Great pools and beautiful resort!Posted Jan 19, 2015
Pros: The pools!!
Cons: Bathroom tub in our room was not up to par with the rest of the room.
All of their staff need to be trained to live up to a four star resort. The breakfast was great, but lunch and dinner menu was the worst food we had in Costa Rica.
by A verified traveler
Posted Jan 10, 2015
Probably right up there with the worst resort experience I have had
for Familiesby Chadwick from Livonia
Baldi SpaPosted Dec 25, 2014 on Hotels
Loved it! Would go back in a heart beat.
for Couplesby Abid from Austin texas
Nice and enjoyable place to relax in the eveningPosted Nov 24, 2014 on Hotels
Excellent place for the hot spring and for relaxation
for Couplesby GUILLERMO from San José
Atención de primera calidad.Posted Oct 8, 2014 on Hotels
Es un hotel muy bien planificado con atención muy esmerada. La disposición de los estacionamientos es algo incómoda pero entiendo que ya se está trabajando en eso.
for Couplesby Diana
Posted Sep 21, 2014 on Hotels
Recommendedby José from Limón
ExcelentePosted Sep 6, 2014 on Hotels
Me parece uno de los lugares más lindos de Costa Rica el cual debemos apreciar y cuidar. Gracias por la atención brindada