Ratings based on 222 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
95% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler from San José

Beautiful hotel experience

Posted Jun 29, 2015
Pros: How peaceful is and the landscaping
Cons: the cleanness of the room.
Location: hot springs, canopying, restaurants, mini golf in town, for wheel drive experience, boats at Arenal lake
The location if the hotel is in the middle of a beautiful mountain, front desk and restaurant are very welcoming. Staff is very friendly and professional, food was very good, we had an excellent dinner and a fine buffet breakfast. We will definitely recommend the place to any one or come back.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 22, 2015
I would have liked more light in the room as it was kind of dark but it was very nice
4 out of 5
Recommended
for Everyone
by A verified traveler from milwaukee, wi

Nice view of lake and Arenal volcano

Posted Jun 14, 2015
Great view from chalet, great location, up in mountain, have to drive up 15-20 min from front door to reception, Needs little more attention on outside cleaning Staff was good
4 out of 5
Recommended
for Everyone
by A verified traveler

In the clouds

Posted May 19, 2015
Cons: The need to have a backup generator
It was cloudy and raining so we did not get to see the volcano
4 out of 5
Recommended
for Families
by A verified traveler from Washington, D.C.

Posted Apr 25, 2015
Excellent view of Mt. Arenal from the cabins. It would have been nice if the weather was more cooperative for us. Excellent food at a reasonable price too. The fitness gym and playground were not in very good condition, but if you are there for a good view of Mt. Arenal, you would not be disappointed.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Gatos, CA

Gorgeous Eco Lodge experience, far from town

Posted Apr 9, 2015
Pros: Grounds were gorgeous. Lots of wildlife and butterflies. Great views of volcano.
Cons: Update facilities a bit.
Location: Remote location. Hanging bridges and canyoning very close. Not too far from hot springs or entrance to volcano.
The hotel has gorgeous grounds. Facility is a bit dated and the distance is far from town...driveway alone is 5 mins of very bumpy roadway. Staff is very friendly and hanging bridges are only a 10 minute drive away (great experience with a guide to show you all the animals and birds).
3 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Isolated

Posted Apr 1, 2015
We spent three nights at the hotel. The road to the hotel was like the Ho Chi Min trail after a B52 raid. 8 minutes of terror getting up the private road. Hotel staff very courteous and friendly. Facilities dated and in need of repair. Our room was very large and clean. No A/C and 4 channels of TV. Complimentary breakfast good and filling. Supper menu varied, good and reasonably priced. View of the volcano excellent. Evenings quiet, as it was about 30 minutes by winding road to town. All in all, good place to spend quiet, safe time in Arenal.
5 out of 5
Recommended
for Families
by Freddy from Austin, texas

Nice spring break spot

Posted Mar 23, 2015 on Hotels
Great views, nice buffet, very good activities.
5 out of 5
Recommended
for Couples
by LUIS from Madrid

muy buen hotel pero pésimo acceso

Posted Mar 18, 2015 on Hotels
las vistas eran inmejorables y la habitación muy bien. Lo peor el acceso al hotel:Mejor llevar un tofo terreno o lo vas a pasar muy mal para subir
2 out of 5
by A verified traveler from ventura california

Half way up a mountain.

Posted Mar 14, 2015
Pros: The grounds are fine with birds and animals.
Location: Nothing close due to location, 10 miles from La Fortuna
Rained for three straight days, volcano not visible, like being in the cloud forest. The road to the hotel takes 15 minutes up a winding mountainside, only to be driven in daylight. No heating in the rooms bed and clothing damp. On the website it stated only a few rooms available, when in fact hotel was almost empty.