Ratings based on 230 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago and Guanacaste, Conchal, CR

Great location to activities

Posted Jun 14, 2014
Professional staff, friendly. All food was delicious with great service in restaurant and room service. Staff helpful and knowledgable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Jun 13, 2014
Thermal pool is excellent, u have to try the piƱa colada at the pool bar.
5 out of 5
Recommended
for Everyone
by Sagar from Chicago, IL

Amazing, Fabulous place !!

Posted May 19, 2014
Pros: Location,5 Star facility & pampering, Nature, Views, Closer to Volcano & very close to downtown, Great people & Service !!!
Cons: All perfect..
Location: Great Restaurants & excursions nearby. We went to La Parada & Lava Lounge- prob the most happening Restaurant in town.. Was amazing food & atmosphere.
We had a great time. Both Carolinas (Front office & reservation) at hotel were v nice. As requested, we got a Volcano view 4th floor paradise with gigantic balcony. Breakfast in Garden Restaurant was great in morning. Greenery, Rain, Wild birds, nature was at it's best. Loved the complimentary Thermal baths !! Special thanks to Maikol, night restaurant Mgr... Sat night we went out to town to eat but electricity went out in whole town & all restaurants closed. We returned back to hotel & Maikol was kind enough to make a pizza even though restaurant had closed !! Such great service is unheard off nowadays.
5 out of 5
Recommended
for Everyone
by paul and eva from South padre island tx.

Friendly helpful staff overall superior

Posted May 14, 2014
The rooms very nice and clean with a beautiful view. The front desk staff will go out of their way to help you with anything. Thank you Christopher. Will stay here again
2 out of 5
by Jean Paul from san jose

profiteering

Posted Apr 16, 2014
Not a good feel. Value was off. Food price ratio was aweful. Every chance they had to charge they took. That 12$ beer in minibar days are long over. One morning we mysteriously found our door open? We were almost got mocked for asking. Not happy
5 out of 5
Recommended
for Everyone
by b from san francisco

Nice but overpriced

Posted Apr 4, 2014
Honestly this hotel is really nice, especially for being out in almost in the middle of nowhere, but I wouldn't come back at their rates. Really there is no point in paying so much for this hotel since you will be out most of the day. There were no young people hanging out either, mostly old rich white ppl chillin out. The rooms are clean and nice, the pool is really clean, and the breakfast buffet is dope. For me the best part of the hotel was the view.
4 out of 5
Recommended
for Everyone
by Dianne from Raleigh, NC

Nice hotel

Posted Mar 30, 2014
Overall, this was a nice hotel. I was a little skeptical when we first drove up because the outside is not very pretty but inside was very nice and the rooms were very well kept. Great view of the volcano and close enough that it is still in the city but away from the noise. Also, the shower is awesome. Very enjoyable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Royal!!!

Posted Mar 24, 2014
This hotel is awesome! The rooms are comfortable and clean. The pools an spas are just perfect after a day of hiking! The breakfast buffet is very good with a lot of fresh fruits!
5 out of 5
Recommended
for Everyone
by Lindsay from Wisconsin

Great Hotel and Hot Spring Pools

Posted Mar 22, 2014
Location: Nice central location for all of our activities
Loved our stay. Staff was very helpful. Room was clean and comfortable. Great view of the volcano. Hot spring pool and swim up bar as well as the separate hot spring jacuzzis were wonderful. And dinner at the restaurant on property was excellent- the best food we had on the trip!! Continental breakfast was also very good.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay

Posted Mar 21, 2014
Very nice and clean hotel with great view of the volcano. The breakfast is included and exceeding the expectations. The only drawback that we experienced: there is not enough towels for the pool in the evenings and the staff promises to send some more, but it never happens. Also some Jacuzzis do not work well.