Ratings based on 240 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toulon

Très bon hotel

Posted Feb 12, 2015
Grosse frayeur à notre arrivée pour cause de surbooking. L'hôtel a voulu nous loger dans un autre établissement qui ne nous a pas plu. Retour à l'hôtel pour de pénibles négociations qui nous ont permis enfin d'obtenir une chambre. La réservation d'Expedia ne permet donc pas une garantie à 100%. A part ce désagrément le séjour a été de très bonne qualité L'emplacement est magnifique
5 out of 5
Recommended
for Everyone
by A verified traveler

LOMAS DEL VOLCAN

Posted Feb 1, 2015
Pros: VIEW FROM BACK DECK - RAIN FOREST WITH WILD LIFE VIEWS VIEW FROM FRONT DECK - VOLCANO
Cons: PERFECT AS IS
INCREDIBLE EXPERIENCE WITH WILD LIFE - THAT IS ALL I WANT TO SAY
1 out of 5
by A verified travelerfrom U.K.

Lovely location - but don't bother staying!

Posted Jan 29, 2015
Pros: Location and grounds.
Cons: Food! - it was pretty awful. Staff attitudes - they gave the impression they couldn't care less. Training is needed.
Location: Stunning views. Just on the edge of La Fortuna, so convenient for the town. Visit Arenal area - plenty of things to do.
The location is stunning and the grounds are beautiful. The room was comfortable and well equipped. BUT the staff are unhelpful, bored, and lackadaisical - as though they can't be bothered to exert themselves to help you. Customer care training hasn't happened! The food was pretty awful and unimaginative. Clearly they cater for American tour groups (who were in plentiful supply!) who don't appear to have very high expectations. Our first dinner was the worst hotel meal we've had in a long time, and when we complained, the reception staff just shrugged, and only agreed not to charge for it after we insisted on talking to the manager. Thereafter we ate out in town. They then managed to lose a shirt from our laundry, only to deny that it had ever existed, and again made no offer to do anything about it. Our recommendation? - don't go near the place!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 24, 2015
The hotel grounds and proximity to the volcano are the highlights of this establishment. The room was clean and adequate, but we thought we were going to get a bungalow. We did not but as someone who has worked at hotels before, booking through Expedia usually means your going to get the economy room even if your reservation says something else. The staff were amazing and very accommodating,the first day we were told breakfast was till 10:30 but really it's 9:30 and they still gave us a complementary breakfast. Breakfast and the jacuzzi are definitely selling points at this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Base of Volcano

Posted Jan 23, 2015
We really like are room and that it was spotless. Breakfast the next day was fresh and had good choices. The only thing that might have bothered us was that the bed was squeaky. We would stay again. Staff was extremely helpful and friendly. Thanks for the pleasant stay.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom British Columbia, Canada

Great location for going places

Posted Jan 18, 2015
Pros: Particularly the gardens
This hotel has great location, a few km from the town and a few more the other direction, to the volcano. The grounds and gardens were absolutely spectacular. The bungalows were very clean and staff very friendly.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Jan 13, 2015
Pros: Location
Cons: One of the staff members at reception was not very professional/friendly.
The hotel is situated away from the main road and has beautiful gardens surrounding it. From the lounge and swimming pool there are great views from Arenal's bottom three quarters. The top part never showed itself during our 4 day stay! Always covered in clouds. We did see the top for a few minutes from another location. We stayed in the economic row of rooms away from the main buildings of the hotel. I would recommend spending a bit more in order to have better views and surroundings. (Higher up closer to the main buildings). The daily breakfast and evening buffet was very good.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom ms

Good hotel

Posted Dec 27, 2014
Cons: Price of the menú. Fish fajitas are expensive for the amount of food.
I really liked everything there. The prices of the restaurant are kind of high. But the place is beautiful and the staff is really kind.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom St. Louis, USA

Great rooms with outstanding views

Posted Nov 25, 2014
Pros: Nice, clean, comfortable accomodations in a great setting. Plentiful breakfast, good coffee, nice bar with great view of volcano Arenal.
Location: Lots to do including high canopy hanging bridges, horseback riding, water sports on Lake Arenal, volcano hiking, hot springs spas, visit La Fortuna
Our room was perfect with a great view of Volcan Arenal. Each "room" is actually an individual cabin with a large bedroom/living area and large bathroom. The whole facility is beautifully landscaped with luscious plants of all sizes and colors everywhere you look. The staff was always available, helpful, and knowledgeable. There is a lot to do in the area. We hiked the trails around the most recent lava flow, went horse back riding (more fun than I expected!), experienced guided nature tours including the high canopy hanging bridges and early morning bird watching, and twice took advantage of a local thermal hot springs spas and a convenient poolside bar. With four cameras going, we probably took close to 1000 photos here.
Comment from Hotel Management
Nov 30, 2014 by MANAGMENT, Hotel Management
Dear Peter Thanks for your comments , we are glad to meed with your travel expectations. you are always welcome
5 out of 5
Recommended
for Couples
by A verified travelerfrom Palm Springs, Ca

Honeymoon at Lomas del Volcán

Posted Nov 20, 2014
Pros: Bungalows, pool, view, restaurant, bar, staff, landscape, peace of mind!
Cons: If anything could be approved, I would find a way to get the resort closer to California so we can visit more often.
Location: Downtown La Fortuna was a $6 cab ride and awarded great nightlife and restaurants (Lava Lounge). Also, zip lining, hot springs, rafting, ATV, relaxing
Bungalows are amazing. The staff is very courteous and remembered our names and needs. The answer was always yes and immediate handled. We stayed two nights and woke up each morning to blue sky's and a view of the volcano. I recommend Lomas del Volcán to anyone who wants the true Costa Rican jungle experience in a safe, cozy and visually appealing atmosphere. We drove nearly 1,000 km around Costa Rica and Lomas del Volcán was by far the best landscaped and cleanest resort. Well done! Cant wait to go back! Safe, safe, safe!
Comment from Hotel Management
Nov 26, 2014 by MANAGMENT, Hotel Management
Dear Jonny Thanks for your comments , we glad to know that you enjoy your stay with us .You are always welcome