2 outdoor pools, a heated pool, sun loungers

Reviews of Lost Iguana Resort and Spa

3.5 out of 5
Lost Iguana Resort and Spa
1.5 km northwest from Arenal Dam, La Fortuna, Alajuela

Reviews

9.4

Exceptional

Rating 10 - Excellent. 722 out of 959 reviews" "
Rating 8 - Good. 177 out of 959 reviews" "
Rating 6 - Okay. 38 out of 959 reviews" "
Rating 4 - Poor. 12 out of 959 reviews" "
Rating 2 - Terrible. 10 out of 959 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Carisa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful and kind. The rooms were beautiful and the hotel grounds were lush and gorgeous.
Stayed 5 nights in Mar 2024

10/10 Excellent

Loren

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lost iguana was one of my favorite places I've ever stayed. The grounds were stunning being right in the middle of the lush jungle. The rooms were a great size and very clean and quiet. The staff were so friendly and comfortable to be around. The food was excellent and a decent price. If I could have stayed my whole trip there, I would have.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a bit outside the central part of LaFortuna but SO worth it !!! Beautiful grounds with great staff. We loved waking the Puma trail on the property! The view from our balcony was amazing! We could see the Volcano directly in front of us!
Stayed 2 nights in Mar 2024

10/10 Excellent

Peter

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful natural setting, laid back very nice staff. Great if you want to experience the natural setting outside of La Fortuna.
Stayed 3 nights in Mar 2024

10/10 Excellent

Stacy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely place to stay. The resort and its surroundings are beautiful. The staff were friendly and helpful.
Stayed 3 nights in Feb 2024

10/10 Excellent

STEPHEN, COURTENAY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tropical setting, volcano view
Stayed 2 nights in Mar 2024

10/10 Excellent

kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful gardens....wonderful room
Stayed 2 nights in Feb 2024

4/10 Poor

Lawrence

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was no hot water in two of the three rooms we booked for the evening.
Stayed 1 night in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely grounds and service. Our room was comfortable and spacious. We’ll be back again.
Stayed 3 nights in Jan 2024

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning resort with its own trail through the rainforest jungle. Onsite dining was exceptional- reasonably priced, delicious and great options. When the clouds cleared there was Arsenal volcano front and centre
Stayed 3 nights in Jan 2024

10/10 Excellent

Angel

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
great place to spend a quite vacation
Stayed 3 nights in Jan 2024

10/10 Excellent

Diana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our beautiful views and amazing service from the entire staff!
Stayed 2 nights in Jan 2024

10/10 Excellent

Eunji

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Phillip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, secluded and private, right in the heart of the rainforest. Staff was amazing and helpful. Loved the pool bar and amenities! Never felt overcrowded or busy.
Stayed 5 nights in Jan 2024

10/10 Excellent

ERIC

Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024

10/10 Excellent

Craig

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent!
Stayed 3 nights in Jan 2024

2/10 Terrible

Ming

Traveled with family
Disliked: Amenities, property conditions & facilities
I stayed in Room 22, a standard first-floor double, offered basic accommodations but requires significant upgrading. Single ceiling fan light provided limited illumination, and the air conditioning was unfortunately inoperable. The room's electrical outlets were scarce, likely reflecting its pre-digital era construction (1970s estimate). While the single bamboo chair offered a touch of character, its bulk and noise might not suit all guests. Similarly, the decorative animal sculptures on the TV shelf, while whimsical, occupied valuable space that could be better utilized for guest belongings, given the lack of a desk. Replacing the double balcony door would greatly improve functionality, as its missing handle and latch prevent proper closure and invite unwanted insects. Overall, while functional, Room 22 could benefit from significant modernization to enhance guest comfort and convenience. For now, STAY AWAY from this hotel. Though I paid around $450 per night for Room 22, its amenities and condition suggest it would be priced closer to $90 in the US.

10/10 Excellent

Dennis

Stayed 3 nights in Dec 2023

10/10 Excellent

Niveditha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Charles

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the rooms in the property has amazing views of the Arenal Volcano.
Stayed 2 nights in Dec 2023

10/10 Excellent

Dara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this place. Incredibly beautiful surroundings and super nice staff. Would def stay again.
Stayed 3 nights in Dec 2023

10/10 Excellent

suz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Steven

Stayed 3 nights in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view
Wonderful stay we had a beautiful view of the Arenal volcano. The breakfasts were delicious and the location of the property was excellent
Stayed 3 nights in Nov 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Property is beautiful and tucked away in the rainforest. Beautiful view of arenal volcano from the balcony. Rooms have dehumidifiers and AC so it was comfortable with extra blankets in the closet. Staff were wonderful and kind. They retrieved my fiance’s hat when he left it in a tour van and also helped us make dinner reservations/tour reservations. Would definitely return.
Stayed 4 nights in Dec 2023

10/10 Excellent

kelly

Stayed 2 nights in Dec 2023

10/10 Excellent

Jaime

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Renee

Stayed 2 nights in Dec 2023

10/10 Excellent

Anand

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A true R&R property with excellent rooms and excellent service. The spa was also fantastic.
Stayed 3 nights in Nov 2023

10/10 Excellent

Jose

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort in the jungle. Loved the two pools, one was warm and the other cool. The warm one was near behind the bar and had seats underwater to relax and have some drinks. Our room or should i say casita was beyond beautiful! We had the view of the volcano. The shower was amazing, half outdoor half indoor. So unique and beautiful. Would looove to come back here for sure.
Stayed 2 nights in Nov 2023

10/10 Excellent

Grant

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was extremely friendly and we loved that it was somewhat separated from the business of downtown Fortuna. Would definitely come back.
Stayed 3 nights in Nov 2023

10/10 Excellent

Nydia

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and beautiful grounds.
Stayed 4 nights in Nov 2023

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large, incredibly beautiful property with amazing views of the volcano. Staff was really friendly, and helped us book a couple of adventures. Room was comfortable and very clean. We loved the indoor/outdoor shower. Breakfast and dinner were great at the restaurant. Kids loved having brownies and ice cream at the swim up bar. Would definitely stay here again!
View from our patio
Stayed 2 nights in Nov 2023
Response from Jose Torres on Nov 28, 2023
Thank you for your review, Eric! We appreciate your kind words about our large and beautiful property with stunning volcano views. We're glad our friendly staff was able to help you with booking adventures, and that you found your room comfortable and clean, especially enjoying the indoor/outdoor shower. It's great to hear that you enjoyed breakfast and dinner at our restaurant, and that your kids loved the brownies and ice cream at the swim-up bar. We look forward to welcoming you back to Lost Iguana Resort & Spa in the future!

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is amazing! Love the pool, food and views. Very spacious room with a very nice hot tub. Definitely going back.
Stayed 1 night in Nov 2023
Response from Jose Torres on Nov 28, 2023
Thank you for your review! We're glad to hear that you enjoyed your stay at Lost Iguana Resort & Spa. Our team works hard to provide spacious rooms, amazing pool, delicious food, and breathtaking views. We appreciate your kind words and hope to welcome you back soon for another memorable experience.

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Jose Torres on Nov 28, 2023
Thanks Lindsay

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

vanessa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding in every way
Stayed 7 nights in Oct 2023
Response from Hotel Lost Iguana Resort on Oct 31, 2023
Thank you so much for your score, we really appreciate it!! We hope you can come back on your ext vacations here! All the best. :)Lost Iguana Team.

10/10 Excellent

Kamila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a paradise. The views of the Arenal volcano and surroundings are breathtaking. It’s a perfect place to connect with nature and feed your soul with positive energy ❤️ Resort staff is amazing. They go above and beyond making sure your stay is comfortable and memorable. I can’t wait to go back. Pura Vida ❤️
Stayed 3 nights in Sep 2023
Response from Jose Torres on Sep 9, 2023
Dear Kamila!On behalf of our entire team, we want to thank you for sharing your experience.Knowing that your stay was pleasant and memorable fills us with satisfaction. We are committed to continuing to offer special moments to all our guests and we look forward to seeing you on your next adventure.Thank you for your positive review!The customer service team.Lost Iguana Resort & Spa.

10/10 Excellent

Sarah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Lost Iguana was amazing! The room, the bed, the pools, the restaurant and spa, and the surrounding area were so much more than we even imagined. There was a coatimundi (pizote) who wandered around, a bit too comfortable with us guests, but it was SO CUTE. The nature trail around the property was incredible - we saw so much wildlife. And the staff were all so great - kind and helpful and funny. Literally my only complaint was that there are no hooks/towel bars anywhere in the rooms so it was really tough to dry things after a day in the pool/rain/humidity -- but my guess is that if I'd asked, they would have helped us dry our things each day too!
Stayed 3 nights in Aug 2023
Response from Jose Torres on Sep 7, 2023
Hello Sarah!We want to express our sincere thanks for taking the time to leave such a positive review. We are glad to know that you enjoyed your stay and that our hotel could be part of your travel memories. We hope to see you again and continue to be your accommodation choice in the future. Thanks for sharing your experience!The customer service teamLost Iguana Resort & Spa.

10/10 Excellent

Valerie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun family stay
We really liked the resort. Some of the features are a little dated. The bathrooms need some hooks to hang things. Really great views from the room. Breakfast was good. Workers at the restaurant and front desk were very pleasant.
Stayed 2 nights in Aug 2023
Response from Jose Torres on Sep 7, 2023
Dear Valerie,Thank you for your positive comments during your stay at our hotel, we are also pleased to know the points of improvement that you have noticed, since the recommendations of our guests are positive for us.We hope to see you again in a future stay.

10/10 Excellent

Sheetal

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent and wanted to make the stay wonderful. Very attentive to small details. Would like to come back. Property is beautiful.
Stayed 1 night in Aug 2023
Response from Jose Torres on Aug 25, 2023
We extend our heartfelt gratitude for choosing Lost Iguana Resort & Spa for your stay. It brings us immense pleasure to know that you enjoyed your time here. We look forward to welcoming you back in the near future to provide you with another unforgettable experience.Lost Iguana Resort & Spa.

10/10 Excellent

Jasmine

Liked: Amenities
Loved this hotel Wonderful staff and beautiful atmosphere Excellent food Just perfect. !!!
Stayed 2 nights in Aug 2023
Response from Jose Torres on Sep 7, 2023
Dear Jasmine!On behalf of our entire team, we want to thank you for your positive review. Your words inspire us to continue improving ourselves and providing memorable experiences to our guests. We are glad to know that our dedication to excellence has been noticed. We hope your next visit will be even more special.Thank you for choosing us and for your kind words!The customer service team.Lost Iguana Resort & Spa.

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful property, but service lacking at times
The property is beautiful and a unique setting. The food was good and service prompt at the restaurant. We have two complaints. One was that the hotel really pushed guests to book tours and I did not realize until after we checked out that we had been charged $20 for transportation to the suspension bridges which was five minutes away and the hotel knew we had a car. That charge was unseemly and speaks to a mercenary practice which belies the marketed image. The other issue was service. We had driven for hours through the rain to reach the hotel. No one helped us with bags or showed us to the room. The staff knew that electricity had gone out, but no one told us. It took three attempts walking up and down a steep hill to get into our room. The Lost Iguana was our first hotel in Costa Rica. The service we received in the second and third was much better.
Stayed 2 nights in Aug 2023
Response from Jose Torres on Sep 7, 2023
Dear Christopher!We appreciate you sharing your comments with us. We regret that your stay has not been completely satisfactory. We value your feedback and are working on fixing the challenges you mentioned. We hope you will consider coming back for improvements in the future.The customer service team.Lost Iguana Resort & Spa.

8/10 Good

Alisa

Stayed 2 nights in Aug 2023
Response from Jose Torres on Sep 7, 2023
Dear Alisa,We are very happy to receive your positive rating. It was a pleasure having you as a guest. We are always here to provide you with another exceptional experience when you decide to return.The customer service team.Lost Iguana Resort & Spa.

8/10 Good

Jean

Traveled with family
Liked: Cleanliness, staff & service
I have to admit we were a bit bummed out we stayed three nights here. The rooms were small and outdated. The view of the volcano was nice and the restaurant had relatively cheap and decent menu items. The property is very secluded so you would need a car here and since it is far out of town you are stuck eating dinner there if you don’t want to brave night on crazy roads. You must climb to your room up a hill. There is a sad workout room with an old bike and treadmill. The area is pretty and there is a nice jungle hike trail but when we moved to another hotel in La Fortuna, we were more disappointed with Iguana since it was also pretty expensive.
Stayed 3 nights in Aug 2023
Response from Jose Torres on Aug 7, 2023
Dear Jean, Thank you very much for taking the time to rate us. All opinions are of great importance because they allow us to improve all our services and facilities. Once again thank you for your comments.

10/10 Excellent

José Guillermo

Stayed 2 nights in Aug 2023
Response from Jose Torres on Sep 7, 2023
"¡Gracias por tu calificación! Nos complace saber que disfrutaste de tu estancia al máximo. Estamos ansiosos por recibirte nuevamente en el futuro."El equipo de servicio al cliente.Lost Iguana Resort & Spa.

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and tranquil and all around amazing place. Incredible family vacation.
Stayed 7 nights in Jul 2023
Response from Jose Torres on Sep 7, 2023
Hello Linda!We appreciate your positive comments about your stay at our hotel. We are pleased to know that our effort to provide exceptional service has been recognized. Your review encourages us to move forward and continue creating unforgettable moments for our guests. We hope you visit us again in family and continue to enjoy our hospitality.Thank you for being part of our happy guests!The customer service team.Lost Iguana Resort & Spa.

6/10 Okay

ADAM H

Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2023
Response from Jose Torres on Sep 7, 2023
Estimado Adam,Agradecemos tu calificación. Si tienes algún comentario adicional que pueda ayudarnos a mejorar, no dudes en compartirlo.El equipo de servicio al cliente.Lost Iguana Resort & Spa.

10/10 Excellent

SAQUIB

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rainforest shower and ambiance!!! I usually don’t place review but I had too Best experience
Stayed 3 nights in Jul 2023
Response from Jose Torres on Sep 7, 2023
Hello Saquib!We want to express our sincere thanks for taking the time to leave such a positive review. We are glad to know that you enjoyed your stay and that our hotel could be part of your travel memories. We hope to see you again and continue to be your accommodation choice in the future. Thanks for sharing your experience