Ratings based on 176 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Couples
by A verified traveler from Calgary, AB, Canada

A 4 star resort but a little much

Posted Aug 29, 2014
Pros: Look and beds.
Cons: If you claim to be 5 star - make sure you are that at all times. Don't expect tips all the time.
Location: good location. Things to do include zip lining, hikes in rainforest.
So we booked a 2 night stay - they treat you well but want to be tipped every time they look at you. It is a very nice looking resort and the hot springs are amazing. But when you charge around the four hundred a night - I expect a 5 star at all times. Went to the buffet and the staff treat you well but it was $40 a person and the food was just average. We went into the town (La Fortuna) and the restaurants there were amazing and better priced. Beds were very comfortable and the rooms were nice. I would recommend this for newly wed couples that just want to be to themselves and then do the springs. We did voice our concerns over a couple of things and the manager was more that willing to fix or compensate but I believe that you should not have to fix several things at a 5 star resort. My thoughts. Did enjoy the area and make sure you take in the zip lining as it is amazing but they do get booked up so call in advance. If you want to do the hot springs only the cost is $90 per day but it is included in the price of the room if staying.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Costa Rica Must Stay!!

Posted Aug 24, 2014
Pros: Great views of the rain forest. Easy to get around.
The Tabacon Resort is amazing. In fact Costa Rica is amazing. Everything is so clean. You can't smoke anywhere and being from California that is what I like and am used to. We had the best food. All the restaurants are clean and every bathroom I went in was clean. The Staff at the Tabacon was always very helpful and friendly. Everyone spoke English. The tours that the hotel helped us set up were great. I would go back to the Tabacon in a heartbeat!!!
Comment from Hotel Management
Aug 27, 2014 by TabaconCustomerService, Hotel Management
Thank you so much for your appraisal, it is very rewarding to be informed about the pleasant experience you enjoyed during your stay with us. Tabacon is meant to be an experience to be remem-bered, that is why we focus our efforts to exceed the guests expec-tations. As you mentioned for adventurous people La Fortuna de San Carlos is a beautiful town with lots of attractions, our concierge is always at your service to arrange outdoors tours. I sincerely apol-ogize for any inconvenience caused to you by the Smoke-Free Envi-ronment Law of Costa Rica, but this is applicable to all the properties in the country. We look forward to receive you as our guest in the future. Cordially Yendry Espinoza Resort Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from k

Nice hotel but food is expensive

Posted Aug 22, 2014
I enjoyed every thing except Food is too expensive The hotel is very clean and room is very big The hot spring water and setting is very nature and excellent
Comment from Hotel Management
Aug 30, 2014 by TabaconCustomerService, Hotel Management
We are thankful for your review and your visit! We are glad you enjoyed your stay at Tabacon including our rainforest location, services and amenities. Our hot spring river is really unique, it is the only one in the Region that emerges naturally from the volcanic Earth forming pools and cascades with different temperatures and high mineral content. We offer different food and beverage options for example buffet, fine-dining and special snacks menus. We would love to have the honor to serve you again in a near future! Kindest Regards Yendry Espinoza Resort Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from san francisco

Amazing but expensive food

Posted Jul 18, 2014
It was great. We ate in the A La Carte restaurant and the food was amazing but pricey. The people who worked there, were very nice and helpful. The spa is outstanding. And if you stay there for 1 night, you get a two day admission to the spa. Which is $60 per person per day.
Comment from Hotel Management
Jul 23, 2014 by TabaconCustomerService, Hotel Management
We really appreciate your comments. Tabacon is located in 872 acres of private rainforest reserve and our award-winning hot springs are the only one in the Region that emerges naturally from the majestic Arenal Volcano forming cascades and pools with different temperatures and high mineral content. As you mentioned our hotel guest receive free access to the thermal area during their stay and this represent a saving of $ 60 per person per day We are glad you enjoyed our fine dining restaurant and the staff service. We hope to serve you again in the near future. Kindest Regards Yendry Espinoza Resort Manager
Comment from Hotel Management
Jul 22, 2014 by TabaconCustomerService, Hotel Management
We really appreciate your comments. Tabacon is located in 872 acres of private rainforest reserve and our award-winning hot springs are the only one in the Region that emerges naturally from the majestic Arenal Volcano forming cascades and pools with different temperatures and high mineral content. As you mentioned our hotel guest receive free access to the thermal area during their stay and this represent a saving of $ 60 per person per day We are glad you enjoyed our fine dining restaurant and the staff service. We hope to serve you again in the near future. Kindest Regards Yendry Espinoza Resort Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel in the Rain Forrest

Posted Jul 18, 2014
Beautiful hot springs, from what I hear the best in the area. Freshest Salmon I have ever had in my life (room service) Our room was RIDUNKULOUS ... Just beautiful and roomy. Huge jacuzzi tub and run shower. We had a honey moon suite. Our view was incredible. YES YES AND YESSSSS TABACON
Comment from Hotel Management
Jul 23, 2014 by TabaconCustomerService, Hotel Management
Thank you for taking the time to tell us about your stay at Tabacon. Our aim is to always provide a memorable experience to our guests, our staff is always happy to assist in every moment! We are glad to know you enjoyed your visit and your honeymoon suite with the volcano view as well as the freshness salmon during your room service. We are sincerely grateful for your visit and hope to have the opportunity to serve you again in a near future. Cordially Yendry Espinoza Resort Manager
Comment from Hotel Management
Jul 22, 2014 by TabaconCustomerService, Hotel Management
Thank you for taking the time to tell us about your stay at Tabacon. Our aim is to always provide a memorable experience to our guests, our staff is always happy to assist in every moment! We are glad to know you enjoyed your visit and your honeymoon suite with the volcano view as well as the freshness salmon during your room service. We are sincerely grateful for your visit and hope to have the opportunity to serve you again in a near future. Cordially Yendry Espinoza Resort Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 5, 2014
My wife and I stayed here for 3 nights and absolutely loved it! We felt like we had stepped into the Garden of Eden. The ambience was very relaxing and beautiful with an amazing view of the Arenal volcano. The thermal springs were spectacular and the resort staff was very accommodating and extremely friendly. The Shangri-La Garden area for adults only was very nice too, although the mosquitos were brutal back there and we had to cut our visit short. We had a couple's massage on our first night there which was just what we needed after a few busy and hectic weeks back home. Our suite was very comfortable, clean, and BIG with an incredible view of the rainforest. We ended our last night there with a romantic dinner at Los Tucanes which was delicious. This was such a wonderful experience for the both of us and we wish we could have stayed longer.
Comment from Hotel Management
Jul 23, 2014 by TabaconCustomerService, Hotel Management
Thank you for sharing your experience with us, we firmly believe that every single detail is part of Tabacon experience. From the beautiful Costa Rican scenery, a warm welcome with the tropical cocktail and a fresh towel, the room details, our food and beverage selection and the hot springs are key moments in which your experience becomes more enjoyable. For a wellness and relaxing experience we have the natural hot springs at the resort, Shangri-La Gardens is our secluded and exclusive area for hotel guests older than 18 years. Los Tucanes Restaurant is our fine-dining option in the heart of the rainforest, our chef creates a culinary experience with the most succulent ingredients and we are glad that you enjoyed your dinner. We are glad you enjoyed your couples massage at the Grand Spa where a private bungalow is the perfect place for a romantic experience! We look forward to serve you again in the near future. Sincerely Yendry Espinoza Resort Manager
5 out of 5
by Rob from Virginia

Tropical Forest Hub

Posted Jun 22, 2014
Pros: Friendly staff, hot springs
Cons: Food was quite good but not a great value and the menu didn't change the 5 days we were there. Plan to explore nearby La Fortuna for more options.
Location: Dozens of options for ecotourism including guided hikes , canopy tours, zip lining, horseback riding, ATV rental, mountain biking, spa and on.....
What a marvelous hotel! Staff were friendly and attentive. Our room was spacious and clean. The spa and springs were amazing. This would have been the perfect place to relax if it were not for our adventure excursions almost every day.There is so much to do within a 30 minute drive/bus ride that we never found ourselves just sitting back and relaxing. Book 2 more days than you think you'll need to take full advantage.
Comment from Hotel Management
Jul 1, 2014 by TabaconCustomerService, Hotel Management
We are glad you had an amazing experience at Tabacon, thank you for your preference. Our main objective is to offer world-class service in a unique location. All our hotel guests receive unlimited access to the hot springs area during their stay so you are able to enjoy pools, ponds and waterfalls surrounded by lush tropical gardens that makes the experience so unique. We are glad to know you had the opportunity to explore our beautiful region, where the adventure is always present in the local attractions. We really hope to receive you again at the resort in the near future. Cordially Yendry Espinoza Resort Manager
5 out of 5
Recommended
by Lee from San Diego

Thoroughly Enjoyed

Posted Jun 2, 2014 on Hotels.com
Loved the hedonistic hot springs. Thought the hotel was quite lovely. Had no complaints and would stay here again.
Comment from Hotel Management
Aug 2, 2014 by Customer Service Tabacon, Hotel Management
Thank you for your comments. Our aim is to provide a memorable experience to our guests, we are glad to know you enjoyed a great time at our resort. Our natural unique setting surrounded by the rainforest provides the most relaxing experience to our guests. We look forward for your next visit! With kindest regards Yendry Espinoza Resort Manager
5 out of 5
Recommended
for Everyone
by Bob from K. Los Angeles, CA

True 5-star luxury in a beautiful spot

Posted Jun 1, 2014
Tabacon got every detail right. And the hot springs were truly spectacular. I wanted to take my boyfriend somewhere special for his birthday, and this was!
Comment from Hotel Management
Jun 2, 2014 by TabaconCustomerService, Hotel Management
Thank you for sharing your review with us. We really appreciate your preference and it was an honor to be part of your boyfriend's birthday celebration. Tabacon offers more than 20 different pools, ponds and cascades with different ambiences, so our guests are able to decide if they stay in a tranquil pool or enjoy a natural massage in our main waterfall. We appreciate your preference and hope to serve you again in the near future! Kindest regards Yendry Espinoza Resort Manager
4 out of 5
Recommended
by Madhavi

This traveler left a rating score only Posted May 29, 2014 on Hotels.com