Ratings based on 95 Verified Reviews
They paid and stayed. We double-checked.
4.9 Room cleanliness
4.7 Service & staff
4.9 Room comfort
4.8 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Seattle, WA
Thrilled with our stay!Posted Jul 9, 2014
Hidden deep in the Costa Rican jungle lies the most wonderous place. A place of truly exceptional service, of meticulous attention to detail, and of such beautiful and lush surroundings. We could not have been more thrilled with our stay. The excellent service began even before our arrival. Jocelyn and Johnny, the 2 concierge, arranged for a car to get us to the resort as well as for our various adventure experiences in the area. Then, Grebin, our driver, made out 3 hour trek from San Jose very pleasant and enjoyable, even stopping to show us colorful frogs and then to have us enjoy a pineapple that he had called ahead to have prepared for us. Upon arrival at the resort, we were warmly welcomed and taken on a personalized tour. What a treat it was to walk in our spacious, beautiful room! Our lanai had a front row view of the Arenal volcano and had hammocks for us to relax in. Because we had our kids with us, we opted for the family suite which was 2 stories and was huge! Each day, we came in to find a new towel animal or shape on our beds. While we were there, we visited Club Rio, the resort's own animal refuge and recreation center. We loved tubing down the river (which was pretty warm). And, I love that all the animals were rescued. And then there's the pools...oh boy they were heavenly. My kids loved the thermal water slide. All in all, I couldn't be happier with our stay. Great food, awesome people. Pricey yes but worth every cent!
for Everyoneby A verified traveler
Best hotel in the worldPosted Jun 26, 2014
The Springs is the nicest hotel I have ever stayed in. Not only is the area beautiful, the attention to detail throughout the resort is remarkable.
by Robert not Jeff from Colorado
Beautiful hotel. Stairs! Poor reception staff.Posted Jun 9, 2014
Pros: The rooms are spacious, clean and pleasant. Most of the hot spring pools are enjoyable.
Cons: Much of the management and staff are in serious need of learning how to treat and pamper guests, especially for such an expensive hotel.
Location: I do highly recommend the Club RIO horseback ride. The hosts are sensational. It was by far the best of many our family has done in the past.
Our reservation was confused with another family by a similar last name. In spite of me repeatedly stating my correct first & last name, the reception staff continued to refer to me as the other guest, jokingly combining their name with mine. They incorrectly placed us in the other guest's rooms and told us our reservation included credits for the spa and Club RIO. Later while exploring Club RIO, we were contacted by the hotel manager stating our belongings would need to be moved. Our toiletries and loose belongings were tossed into a large plastic bag, transferred with our luggage to the proper family suite, but left in the bag. We subsequently had difficulty finding certain of our belongings. As a consolation, the manager was willing to honor 1/2 the spa credit, which we later requested be applied to Club RIO's Sunset horseback riding tour instead. We were notified shortly afterwards they would credit the horseback ride ... well, at least until the next morning. After some very frustrating back and forth tactless surprise appearances & debate by the reception staff, they finally agreed. But it didn't end there. We had to lug our luggage up a long 5 story hill thanks to the same incompetent reception staff member who failed to notify the concierge of our luggage pickup and ride request to the hotel exit. I do highly recommend the Club RIO horseback ride. The hosts are sensational and it was by far the best of many we've done. Likewise the dining room staff are excellent.
for Everyoneby nicole from los angeles, ca
Heaven on earthPosted May 30, 2014
I've had the privilege of traveling around the world and staying at some of the most amazing places...The Springs has now topped my list! The property is magnificent, the rooms are spacious and well appointed, and the staff is incredibly attentive and friendly. The food was fresh and delicious, the drinks were strong and both were reasonably priced, which is a rare treat at a hotel of this caliber - many 4-5 star hotels serve mediocre food/drinks with insulting prices. The real gem here is the springs themselves...I can't think of a more romantic, lush setting to soak the world away! There are enough pools to go around, so that you feel like you are the only people at the resort! It is a magical location and worth every penny. My only complaint (and I hate to say it) is that they could improve the beds/bedding. We stayed at The Springs after a week at the Four Seasons where the beds/pillows are like big puffy, ultra soft clouds...had we stayed here first, I probably wouldn't have been disappointed...that said, we will be back! Better yet, if we decide to get married, we will absolutely have a destination wedding at The Springs!!!
for Everyoneby Jessica from Hamden, Ct
Gorgeous facility with beautiful viewsPosted May 19, 2014
This is an extraordinary resort. The rooms are beautifully decorated and appointed with luxurious woodwork. Our room had a private patio overlooking gardens with the Arenal Volcano in the distance. The large bathrooms have beautiful stonework. There are numerous hot spring pools built into the landscape. Integration with nature is key. Take advantage of the on-site Club Rio (we tire tubed on the river, loved the animal sanctuary and rain forest paths). Staff members are very warm and service oriented.
for Everyoneby A verified traveler from laguna niguel, california
Nice hotel with great views of Arenal VolcanoPosted Apr 12, 2014
Pros: There were several restaurants to choose from, the rooms had views of the volcano and the grounds were gorgeous.
Cons: The food. The nicer restaurant called Las Ventanas was pretty good and the breakfast buffet was good but the other food was merely okay.
Location: The location was okay, it was close to the national park, the hanging bridges and la fortuna waterfall. Everything could be reached in 30 minutes.
It was a nice hotel. The springs were beautiful. Lots of families and kids so a bit crowded.
for Familiesby A verified traveler
Luxurious Resort with Amazing Volcano ViewsPosted Mar 22, 2014
The Springs Resort takes a bit of a road adventure from the San Jose Airport but is well worth the 3-hour drive. The resort itself is very luxurious. The staff are friendly and attentive. They even knew our names after the first day. Club Rio was a lot of fun for the whole family. There are several terrific day trips originating from The Springs. We toured Cana Negro and the La Paz Waterfall Gardens and saw all kinds of wildlife and natural beauty. The Sky Trek zip lining company was outstanding. And the staff at the Springs arranged everything for us. Great vacation!!
Recommendedby Talie's Grandma from Northampton, MA
Sadly, a missed opportunityPosted Dec 22, 2013 on Hotels.com
Springs has a beautiful facility. Unfortunately, there is just something missing. The restaurant food was OK (and annoyingly, charged an additional fee for cappucino with their $15 breakfast). The staff tried hard but was made up of young people who would have benefited from more training in service. Our room was beautiful, the warm pools spread throughout the property and the many restaurants served as the basis for what could have been a spectacular experience. I hope the management researches some of the best practices of places like Najara and figures out how to turn this beautiful place into an incredible experience. I also hope they fix the road going to the hotel. Every time we left the property and returned, our backs hurt from traveling over the ruts in the road.
for Everyoneby Dennis from Chicago, IL
Posted Dec 22, 2013
Pros: Beautiful views, extraordinarily staff and a ton of activities to do. I recommend horseback riding with Nano, only wish we had done more than an hour.
Location: Volcano hiking, horseback riding, wildlife preserve on site, rafting, fishing, etc…
for Couplesby Oleksii from Kiev, Ukr
Posted Dec 13, 2013