4 outdoor pools, pool umbrellas, sun loungers

Reviews of Volcano Lodge Hotel & Thermal Experience

4 out of 5
Volcano Lodge Hotel & Thermal Experience
7 Km West From La Fortuna, La Fortuna, Alajuela

Reviews

9.4

Exceptional

Rating 10 - Excellent. 739 out of 1009 reviews" "
Rating 8 - Good. 192 out of 1009 reviews" "
Rating 6 - Okay. 41 out of 1009 reviews" "
Rating 4 - Poor. 23 out of 1009 reviews" "
Rating 2 - Terrible. 14 out of 1009 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Emily

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish we would have stayed longer!
Stayed 2 nights in Mar 2024
Response from Volcano Lodge Hotel & Thermal Experience on Mar 28, 2024
Dear Emily! Thank you for staying with us at Volcano Lodge Hotel & Thermal Experience. We are glad to know that you enjoyed your stay with us and genuinely appreciate the positive feedback. We hope on your next travel to La Fortuna you stay with us again. Best regards!

10/10 Excellent

Duke

Liked: Cleanliness, staff & service, property conditions & facilities
Very unique resort. The room that we rented had its own private hot spring. Its located in the back, so it was quiet and private. If you wanted to use the main hot spring, they are jetted and each area was a privare area. The resort was close to all the activities and restaurant and security was aleays walking around and sitting at front gate. It is very safe. Breakfast was very good also. Highly recomend.
Stayed 2 nights in Mar 2024
Response from Volcano Lodge Hotel & Thermal Experience on Mar 26, 2024
Dear Duke, Thank you for staying with us at Volcano Lodge Hotel & Thermal Experience. We are glad to know that you enjoyed your stay with us and genuinely appreciate the positive feedback. We hope on your next travel to La Fortuna you stay with us again. Best regards!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from HAC on Mar 25, 2024
Thanks for your visit and for your evaluation!Pura vida!!!

10/10 Excellent

Dinu

Traveled with family
Liked: Cleanliness, staff & service, amenities
Incredible natural habitat, well groomed. Spas, Pools, thermals are high class; you don’t need ecotermales.
Stayed 1 night in Mar 2024
Response from HAC on Mar 25, 2024
Thank you for choosing to stay with us and for taking the time to provide your feedback. We are delighted to hear that you enjoyed your time with us, and your kind words serve as a great motivation for us to continue striving to satisfy our future guests.Best regards,

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from HAC on Mar 25, 2024
Thank you for choosing to stay with us and for taking the time to leave a review. We appreciate hearing about your experience and are delighted to know what you enjoyed. Your feedback is invaluable to us as we strive to exceed the expectations of our future guests.Warm regards, pura vida!

10/10 Excellent

Vinay

Traveled with family
Liked: Cleanliness, staff & service, amenities
beautiful property exterior, close to most interests, fantastic breakfast, very wondeful staff, very clean outside area, wonderful thermal too. the rooms left a lot to desire for... walls are thin and my neighbors were shouting and fighting until late into the night. rooms were by themselves a little dated, not enough charging ports and very small room for the price they charge... overall not a wow experience with thw rooms
Stayed 2 nights in Mar 2024
Response from HAC on Mar 25, 2024
Thank you for choosing to stay with us and for taking the time to leave a review. We appreciate hearing about your experience and are delighted to know what you enjoyed. Your feedback is invaluable to us, and we take both the positives and areas for improvement seriously as we strive to exceed the expectations of our future guests.Warm regards, pura vida!

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best to have a car if you stay here. Otherwise you are eating at the one restaurant or taxiing to to restaurants. Not much walkable nearby. People seem to love it here so I may be an outlier, but I don't see the joy of a volcanic hot bath in the tropics. I'm looking to cool off, not warm up and the colder pools are quite small.
Stayed 4 nights in Mar 2024
Response from Volcano Lodge Hotel & Thermal Experience on Mar 13, 2024
Hello David. Thank you so much for your recent visit and for your comments. Pura vida!

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gardens here were outstanding. We got a superior room with our own tiny backyard oasis with lawn chairs and our own thermal rock tub! Incredible! Food and staff were amazing! Great pool and thermal pools, rooms were very clean and comfortable. Would go back in a heartbeat. And you can’t beat the view of the Volcano from the lodge
Stayed 2 nights in Mar 2024
Response from Volcano Lodge Hotel & Thermal Experience on Mar 13, 2024
Dear Stephanie, Thank you so much for your recent visit and for taking the time to leave us such a special and nice comment. We are so happy to see how much you enjoyed staying at Volcano Lodge and that you loved the service. Hope to welcome you again in a near future. Pura vida!

10/10 Excellent

robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds. Pleasant staff. Comfortable bed. Lovely pools
Stayed 2 nights in Feb 2024
Response from Volcano Lodge Hotel & Thermal Experience on Mar 13, 2024
Dear Robert, Thank you for staying with us at Volcano Lodge Hotel & Thermal Experience. We are glad to know that you enjoyed your stay with us and genuinely appreciate the positive feedback. We hope on your next travel to La Fortuna you stay with us again. Best regards!

10/10 Excellent

Elizabeth, Buxton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this resort. Everything is sparkling clean. All staff was friendly and helpful. Loved the pools, hot springs, barrel sauna, hang out lounge and delicious breakfast. Room was comfy and cozy but we didn't spend anytime there except to sleep. They do this thing early morning where they hang bananas and it attracts all these gorgeous birds. The views of the volcano are also Spectacular from the property.
Stayed 2 nights in Feb 2024
Response from Volcano Lodge Hotel & Thermal Experience on Mar 13, 2024
Dear Elizabeth,Thank you so much for your recent visit and for taking the time to leave us such a special and nice comment. We are so happy to see how much you enjoyed staying at Volcano Lodge and that you loved the service. Hope to welcome you again in a near future. Pura vida!

10/10 Excellent

Darlene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The thermal pool was fabulous, and the breakfast buffet was top notch. All the staff was pleasant and helpful. This was our 3rd time staying at this resort.
Stayed 1 night in Mar 2024
Response from Volcano Lodge Hotel & Thermal Experience on Mar 13, 2024
Hello Darlene. Thank you so much for your recent visit and for taking the time to leave us such a special and nice comment. We are so happy to see how much you enjoyed staying at Volcano Lodge and that you loved the service. Hope to welcome you again in a near future. Pura vida!

6/10 Okay

Daniel

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We liked the pool,hot springs and the grounds we very pretty
Stayed 7 nights in Feb 2024
Response from Volcano Lodge Hotel & Thermal Experience on Feb 27, 2024
Dear Daniel, Thank you for staying with us at Volcano Lodge Hotel & Thermal Experience. We are glad to know that you enjoyed your stay with us and genuinely appreciate the positive feedback. We hope on your next travel to La Fortuna you stay with us again. Best regards!

10/10 Excellent

Vladimir

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities and kind personnel service.
Stayed 2 nights in Feb 2024
Response from Volcano Lodge Hotel & Thermal Experience on Feb 27, 2024
Dear Vladimir, Thank you for staying with us at Volcano Lodge Hotel & Thermal Experience. We are glad to know that you enjoyed your stay with us and genuinely appreciate the positive feedback. We hope on your next travel to La Fortuna you stay with us again. Best regards!

8/10 Good

joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from HAC on Mar 25, 2024
Thanks for your visit and your evaluation!Pura vida!!!

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Perfect location for all activities. Close to town. The thermal spas on property were great. Lots of wildlife on property too!!
Stayed 1 night in Feb 2024
Response from HAC on Feb 21, 2024
On behalf of the entire Volcano Lodge, Hotel & Thermal Experience team, I would like to express our most sincere thanks for choosing to stay with us during your visit to Arenal. It has been a real pleasure to have you as a guest.We would also like to express our sincere appreciation for taking the time to evaluate us and provide your feedback. Your feedback is incredibly valuable to us as we continually strive to improve our services and provide exceptional experiences for all of our guests.We sincerely hope you enjoyed your stay with us and had the opportunity to explore and delight in the natural wonders of the Arenal area and Costa Rica as a whole.If you plan to return to this beautiful region in the future, please do not hesitate to contact us. We will be happy to welcome you back and ensure that your next visit will be even more memorable.Thank you once again for your kind words and for allowing us to be part of your Costa Rican experience.

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay. The thermal springs were wonderful and we had a superior room which had its own individual hot springs pool/hot tub. The staff were excellent and very welcoming. The shared areas and sauna were wonderful. Meals were lovely but more pricey supper in keeping with the upscale location. Would stay again.
Stayed 2 nights in Dec 2023
Response from HAC on Feb 21, 2024
On behalf of the entire team at Volcano Lodge, Hotel & Thermal Experience, I want to extend our heartfelt gratitude for choosing to stay with us during your visit to Arenal. It was a true pleasure to have you as our guest.We love that you have stayed with us.We also want to express our sincere appreciation for taking the time to evaluate us and provide your feedback. Your insights are incredibly valuable to us as we continuously strive to enhance our services and provide exceptional experiences to all our guests.We genuinely hope that you enjoyed your stay with us and had the opportunity to explore and delight in the natural wonders of the Arenal area and Costa Rica as a whole.Thank you once again for your words and for allowing us to be part of your Costa Rican experience.

8/10 Good

Sarah

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The rooms we stayed in were very outdated. Our water wouldn’t get hot the first night so no shower. The grounds were pretty and the restaurant was nice as well.
Stayed 1 night in Jan 2024
Response from HAC on Feb 21, 2024
On behalf of the entire team at Volcano Lodge, Hotel & Thermal Experience, I want to extend our heartfelt gratitude for choosing to stay with us during your visit to Arenal. It was a true pleasure to have you as our guest.We will pay attention to the details of the water.We also want to express our sincere appreciation for taking the time to evaluate us and provide your feedback. Your insights are incredibly valuable to us as we continuously strive to enhance our services and provide exceptional experiences to all our guests.We genuinely hope that you enjoyed your stay with us and had the opportunity to explore and delight in the natural wonders of the Arenal area and Costa Rica as a whole.Thank you once again for your words and for allowing us to be part of your Costa Rican experience.

8/10 Good

william

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from HAC on Feb 21, 2024
On behalf of the entire team at Volcano Lodge, Hotel & Thermal Experience, I want to extend our heartfelt gratitude for choosing to stay with us during your visit to Arenal. It was a true pleasure to have you as our guest.We also want to express our sincere appreciation for taking the time to evaluate us and provide your feedback. Your insights are incredibly valuable to us as we continuously strive to enhance our services and provide exceptional experiences to all our guests.We genuinely hope that you enjoyed your stay with us and had the opportunity to explore and delight in the natural wonders of the Arenal area and Costa Rica as a whole.Thank you once again for your patronage and for allowing us to be a part of your Costa Rican experience.

8/10 Good

alish

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People were amazing. View of the volcano was incredible. Food was not good at all.
Stayed 2 nights in Jan 2024
Response from HAC on Feb 21, 2024
On behalf of the entire team at Volcano Lodge, Hotel & Thermal Experience, I want to extend our heartfelt gratitude for choosing to stay with us during your visit to Arenal. It was a true pleasure to have you as our guest.We also want to express our sincere appreciation for taking the time to evaluate us and provide your feedback. Your insights are incredibly valuable to us as we continuously strive to enhance our services and provide exceptional experiences to all our guests.We will take into account your assessment of our food.We genuinely hope that you enjoyed your stay with us and had the opportunity to explore and delight in the natural wonders of the Arenal area and Costa Rica as a whole.Thank you once again for your patronage and for allowing us to be a part of your Costa Rican experience.

10/10 Excellent

Kyla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views from our room were awesome, very picturesque. We enjoyed the onsite walking trails as well as the hot springs.
Stayed 2 nights in Jan 2024
Response from HAC on Feb 21, 2024
On behalf of the entire team at Volcano Lodge, Hotel & Thermal Experience, I want to extend our heartfelt gratitude for choosing to stay with us during your visit to Arenal. It was a true pleasure to have you as our guest.We also want to express our sincere appreciation for taking the time to evaluate us and provide your feedback. Your insights are incredibly valuable to us as we continuously strive to enhance our services and provide exceptional experiences to all our guests.We genuinely hope that you enjoyed your stay with us and had the opportunity to explore and delight in the natural wonders of the Arenal area and Costa Rica as a whole.Thank you once again for your patronage and for allowing us to be a part of your Costa Rican experience.

4/10 Poor

Jason

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At check-in I was asked to pay an extra $30 per day for my two children which I accidently had not included when I booked through Expedia. That would normally seem fair except expedia.ca does not charge extra when doing bookings for Volcano Lodge. I showed the front staff this and it did not change their minds.
Stayed 3 nights in Jan 2024
Response from HAC on Feb 21, 2024
On behalf of the entire team at Volcano Lodge, Hotel & Thermal Experience, I want to extend our heartfelt gratitude for choosing to stay with us during your visit to Arenal. It was a true pleasure to have you as our guest.We also want to express our sincere appreciation for taking the time to evaluate us and provide your feedback. Your insights are incredibly valuable to us as we continuously strive to enhance our services and provide exceptional experiences to all our guests.Although we understand that you receive a confirmation, Expedia sends us precise indications, and we act in congruence with what is stated in the documents sent to us.We genuinely hope that you enjoyed your stay with us and had the opportunity to explore and delight in the natural wonders of the Arenal area and Costa Rica as a whole.Thank you once again for your patronage and for allowing us to be a part of your Costa Rican experience.

8/10 Good

rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully maintained grounds with an amazing variety of flowering plants.
Stayed 2 nights in Feb 2024
Response from HAC on Feb 21, 2024
On behalf of the entire team at Volcano Lodge, Hotel & Thermal Experience, I want to extend our heartfelt gratitude for choosing to stay with us during your visit to Arenal. It was a true pleasure to have you as our guest.We also want to express our sincere appreciation for taking the time to evaluate us and provide your feedback. Your insights are incredibly valuable to us as we continuously strive to enhance our services and provide exceptional experiences to all our guests.We genuinely hope that you enjoyed your stay with us and had the opportunity to explore and delight in the natural wonders of the Arenal area and Costa Rica as a whole.Thank you once again for your patronage and for allowing us to be a part of your Costa Rican experience.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. Wonderful staff, great food, excellent service and the thermal pools were lovely after a long days of exploring. Lots to see and do in the river.
Stayed 2 nights in Feb 2024
Response from HAC on Feb 21, 2024
On behalf of the entire team at Volcano Lodge, Hotel & Thermal Experience, I want to extend our heartfelt gratitude for choosing to stay with us during your visit to Arenal. It was a true pleasure to have you as our guest.We love that you have stayed with us.We also want to express our sincere appreciation for taking the time to evaluate us and provide your feedback. Your insights are incredibly valuable to us as we continuously strive to enhance our services and provide exceptional experiences to all our guests.We genuinely hope that you enjoyed your stay with us and had the opportunity to explore and delight in the natural wonders of the Arenal area and Costa Rica as a whole.Thank you once again for your words and for allowing us to be part of your Costa Rican experience.

8/10 Good

Andrew

Stayed 3 nights in Jan 2024
Response from HAC on Mar 25, 2024
Thanks for your visit and your evaluation!Pura vida!!!

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, cozy and comfortable
Stayed 4 nights in Jan 2024
Response from HAC on Feb 21, 2024
On behalf of the entire team at Volcano Lodge, Hotel & Thermal Experience, I want to extend our heartfelt gratitude for choosing to stay with us during your visit to Arenal. It was a true pleasure to have you as our guest.We also want to express our sincere appreciation for taking the time to evaluate us and provide your feedback. Your insights are incredibly valuable to us as we continuously strive to enhance our services and provide exceptional experiences to all our guests.We genuinely hope that you enjoyed your stay with us and had the opportunity to explore and delight in the natural wonders of the Arenal area and Costa Rica as a whole.Thank you once again for your patronage and for allowing us to be a part of your Costa Rican experience.

10/10 Excellent

TOM

Liked: Cleanliness, staff & service, property conditions & facilities
Terrific location, beautifully kept gardens, spacious rooms, and delicious buffet breakfast with many choices...oh and the thermal spa is perfect and never over-crowded! Three layers, with the top one being very hot (it took some acclimatizing), middle level like a hot tub, and the lower level warm bath-like. Great location with a less than 20 minute drive to the nearby attractions and town for dining.
Stayed 2 nights in Jan 2024
Response from HAC on Feb 21, 2024
On behalf of the entire team at Volcano Lodge, Hotel & Thermal Experience, I want to extend our heartfelt gratitude for choosing to stay with us during your visit to Arenal. It was a true pleasure to have you as our guest.We also want to express our sincere appreciation for taking the time to evaluate us and provide your feedback. Your insights are incredibly valuable to us as we continuously strive to enhance our services and provide exceptional experiences to all our guests.We genuinely hope that you enjoyed your stay with us and had the opportunity to explore and delight in the natural wonders of the Arenal area and Costa Rica as a whole.Thank you once again for your patronage and for allowing us to be a part of your Costa Rican experience.

10/10 Excellent

Martha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this place and we’ll comeback soon
Stayed 3 nights in Jan 2024
Response from HAC on Feb 20, 2024
On behalf of the entire team at Volcano Lodge, Hotel & Thermal Experience, I want to extend our heartfelt gratitude for choosing to stay with us during your visit to Arenal. It was a true pleasure to have you as our guest.We also want to express our sincere appreciation for taking the time to evaluate us and provide your feedback. Your insights are incredibly valuable to us as we continuously strive to enhance our services and provide exceptional experiences to all our guests.We genuinely hope that you enjoyed your stay with us and had the opportunity to explore and delight in the natural wonders of the Arenal area and Costa Rica as a whole.Thank you once again for your patronage and for allowing us to be a part of your Costa Rican experience.

10/10 Excellent

Ludovit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with the nice swimming pool and amazing hot spring pools/jacuzzis with many options
Stayed 4 nights in Jan 2024
Response from HAC on Feb 20, 2024
On behalf of the entire team at Volcano Lodge, Hotel & Thermal Experience, I want to extend our heartfelt gratitude for choosing to stay with us during your visit to Arenal. It was a true pleasure to have you as our guest.We also want to express our sincere appreciation for taking the time to evaluate us and provide your feedback. Your insights are incredibly valuable to us as we continuously strive to enhance our services and provide exceptional experiences to all our guests.We genuinely hope that you enjoyed your stay with us and had the opportunity to explore and delight in the natural wonders of the Arenal area and Costa Rica as a whole.Should you plan to return to this beautiful region in the future, please do not hesitate to reach out to us. We would be delighted to welcome you back and ensure that your next visit is even more memorable.Thank you once again for your patronage and for allowing us to be a part of your Costa Rican experience.

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and nice amenities
Stayed 2 nights in Jan 2024
Response from HAC on Feb 21, 2024
On behalf of the entire team at Volcano Lodge, Hotel & Thermal Experience, I want to extend our heartfelt gratitude for choosing to stay with us during your visit to Arenal. It was a true pleasure to have you as our guest.We also want to express our sincere appreciation for taking the time to evaluate us and provide your feedback. Your insights are incredibly valuable to us as we continuously strive to enhance our services and provide exceptional experiences to all our guests.We genuinely hope that you enjoyed your stay with us and had the opportunity to explore and delight in the natural wonders of the Arenal area and Costa Rica as a whole.Thank you once again for your patronage and for allowing us to be a part of your Costa Rican experience.

10/10 Excellent

Graeme

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grounds and layout of the suites/rooms along with the hot springs options is fabulous
Stayed 3 nights in Jan 2024
Response from HAC on Feb 20, 2024
On behalf of the entire team at Volcano Lodge, Hotel & Thermal Experience, I want to extend our heartfelt gratitude for choosing to stay with us during your visit to Arenal. It was a true pleasure to have you as our guest.We also want to express our sincere appreciation for taking the time to evaluate us and provide your feedback. Your insights are incredibly valuable to us as we continuously strive to enhance our services and provide exceptional experiences to all our guests.We genuinely hope that you enjoyed your stay with us and had the opportunity to explore and delight in the natural wonders of the Arenal area and Costa Rica as a whole.Should you plan to return to this beautiful region in the future, please do not hesitate to reach out to us. We would be delighted to welcome you back and ensure that your next visit is even more memorable.Thank you once again for your patronage and for allowing us to be a part of your Costa Rican experience.

10/10 Excellent

Kathryn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly stafff - the Junior suite w/our own private patio area and outdoor thermal jacuzzi was pretty sweet!
Stayed 3 nights in Jan 2024
Response from HAC on Feb 20, 2024
On behalf of the entire team at Volcano Lodge, Hotel & Thermal Experience, I want to extend our heartfelt gratitude for choosing to stay with us during your visit to Arenal. It was a true pleasure to have you as our guest.We also want to express our sincere appreciation for taking the time to evaluate us and provide your feedback. Your insights are incredibly valuable to us as we continuously strive to enhance our services and provide exceptional experiences to all our guests.We genuinely hope that you enjoyed your stay with us and had the opportunity to explore and delight in the natural wonders of the Arenal area and Costa Rica as a whole.Should you plan to return to this beautiful region in the future, please do not hesitate to reach out to us. We would be delighted to welcome you back and ensure that your next visit is even more memorable.Thank you once again for your patronage and for allowing us to be a part of your Costa Rican experience.

8/10 Good

Annique

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property grounds are beautiful! The multiple hot springs and the pool are wonderful! Especially since they are only available to hotel guests which means that they are not crowded. The Sura restaurant is great for all meals. We ate there for almost every meal (breakfast, lunch and dinner)! The staff is very friendly and helpful too. The only suggestion I have for the property management is to get bigger televisions for the room with better cable (more English channels for international guests would be greatly appreciated). The rooms are clean and spacious. It’s great to stay in La Fortuna to get the rainforest experience! This resort is very close to a multitude of great activities!
Response from HAC on Feb 20, 2024
On behalf of the entire team at Volcano Lodge, Hotel & Thermal Experience, I want to extend our heartfelt gratitude for choosing to stay with us during your visit to Arenal. It was a true pleasure to have you as our guest.We also want to express our sincere appreciation for taking the time to evaluate us and provide your feedback. Your insights are incredibly valuable to us as we continuously strive to enhance our services and provide exceptional experiences to all our guests.We genuinely hope that you enjoyed your stay with us and had the opportunity to explore and delight in the natural wonders of the Arenal area and Costa Rica as a whole.Should you plan to return to this beautiful region in the future, please do not hesitate to reach out to us. We would be delighted to welcome you back and ensure that your next visit is even more memorable.Thank you once again for your patronage and for allowing us to be a part of your Costa Rican experience.

2/10 Terrible

Amanda

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is more like a Motel6 not a resort. The room was very outdated, small, doors were open when we arrived (bugs), Stains on bedding, chairs, windows dirty. The “private thermal spring” in the backyard was luke warm at best and there was an awful smell out there. We walked around the Spring area and it was dirty, muddy all around and not appealing at all. The restaurant and pool area looked ok but definitely mediocre. We checked out within an hour and booked at another nearby resort that was much better. The front desk assistant was helpful to get us out of there as fast as possible. I suggest you walk this resort BEFORE you unload your car as parking is not ideal to get to/from the room. Will not ever return.
Stayed 1 night in Jan 2024
Response from HAC on Feb 20, 2024
Dear Amanda,I wanted to take a moment to sincerely thank you for taking the time to provide us with your extensive feedback about our property. We truly appreciate your input, even if it seems that our property did not meet your expectations. We hope that wherever you chose to stay instead was more to your liking.Ultimately, we understand that vacations are meant for enjoyment and relaxation, and we sincerely hope that you were able to find those experiences during your time in Costa Rica. We genuinely wish that your vacation was a memorable one.Please know that we will carefully consider all of your comments as we strive to improve and better serve our future guests. Our goal is to ensure that every traveler has a positive and enjoyable experience.Thank you once again for sharing your thoughts with us. We truly value your feedback.Warm regards,

10/10 Excellent

Gabriel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from HAC on Feb 20, 2024
On behalf of the entire team at Volcano Lodge, Hotel & Thermal Experience, I want to extend our heartfelt gratitude for choosing to stay with us during your visit to Arenal. It was a true pleasure to have you as our guest.We also want to express our sincere appreciation for taking the time to evaluate us and provide your feedback. Your insights are incredibly valuable to us as we continuously strive to enhance our services and provide exceptional experiences to all our guests.We genuinely hope that you enjoyed your stay with us and had the opportunity to explore and delight in the natural wonders of the Arenal area and Costa Rica as a whole.Thank you once again for your patronage and for allowing us to be a part of your Costa Rican experience.Warm regards,

8/10 Good

Barry

Stayed 7 nights in Jan 2024
Response from HAC on Feb 20, 2024
On behalf of the entire team at Volcano Lodge, Hotel & Thermal Experience, I want to extend our heartfelt gratitude for choosing to stay with us during your visit to Arenal. It was a true pleasure to have you as our guest.We also want to express our sincere appreciation for taking the time to evaluate us and provide your feedback. Your insights are incredibly valuable to us as we continuously strive to enhance our services and provide exceptional experiences to all our guests.We genuinely hope that you enjoyed your stay with us and had the opportunity to explore and delight in the natural wonders of the Arenal area and Costa Rica as a whole.Should you plan to return to this beautiful region in the future, please do not hesitate to reach out to us. We would be delighted to welcome you back and ensure that your next visit is even more memorable.Thank you once again for your patronage and for allowing us to be a part of your Costa Rican experience.Warm regards,

8/10 Good

ERIC

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from HAC on Feb 20, 2024
On behalf of the entire team at Volcano Lodge, Hotel & Thermal Experience, I want to extend our heartfelt gratitude for choosing to stay with us during your visit to Arenal. It was a true pleasure to have you as our guest.We also want to express our sincere appreciation for taking the time to evaluate us and provide your feedback. Your insights are incredibly valuable to us as we continuously strive to enhance our services and provide exceptional experiences to all our guests.We genuinely hope that you enjoyed your stay with us and had the opportunity to explore and delight in the natural wonders of the Arenal area and Costa Rica as a whole.Thank you once again for your patronage and for allowing us to be a part of your Costa Rican experience.Warm regards,

10/10 Excellent

daniel

Stayed 3 nights in Jan 2024
Response from HAC on Feb 20, 2024
On behalf of the entire team at Volcano Lodge, Hotel & Thermal Experience, I want to extend our heartfelt gratitude for choosing to stay with us during your visit to Arenal. It was a true pleasure to have you as our guest.We also want to express our sincere appreciation for taking the time to evaluate us and provide your feedback. Your insights are incredibly valuable to us as we continuously strive to enhance our services and provide exceptional experiences to all our guests.We genuinely hope that you enjoyed your stay with us and had the opportunity to explore and delight in the natural wonders of the Arenal area and Costa Rica as a whole.Thank you once again for your patronage and for allowing us to be a part of your Costa Rican experience.

10/10 Excellent

Rikki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Jan 2024
Response from HAC on Feb 20, 2024
On behalf of the entire team at Volcano Lodge, Hotel & Thermal Experience, I want to extend our heartfelt gratitude for choosing to stay with us during your visit to Arenal. It was a true pleasure to have you as our guest.We also want to express our sincere appreciation for taking the time to evaluate us and provide your feedback. Your insights are incredibly valuable to us as we continuously strive to enhance our services and provide exceptional experiences to all our guests.We genuinely hope that you enjoyed your stay with us and had the opportunity to explore and delight in the natural wonders of the Arenal area and Costa Rica as a whole.Thank you once again for your patronage and for allowing us to be a part of your Costa Rican experience.

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from HAC on Feb 20, 2024
On behalf of the entire team at Volcano Lodge, Hotel & Thermal Experience, I want to extend our heartfelt gratitude for choosing to stay with us during your visit to Arenal. It was a true pleasure to have you as our guest.We also want to express our sincere appreciation for taking the time to evaluate us and provide your feedback. Your insights are incredibly valuable to us as we continuously strive to enhance our services and provide exceptional experiences to all our guests.We genuinely hope that you enjoyed your stay with us and had the opportunity to explore and delight in the natural wonders of the Arenal area and Costa Rica as a whole.Thank you once again for your patronage and for allowing us to be a part of your Costa Rican experience.

10/10 Excellent

Valeria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic time 7 years ago and it was just as wonderful this time. We love the hot pools the poolside service and all the wonderful birds. What surprised us was the food. The snacks and lunch food were excellent but it was the dinner that amazed.You must try the mushroom beef pasta; it’s beyond great and the seafood dishes were wonderful too
Stayed 3 nights in Jan 2024
Response from HAC on Feb 20, 2024
On behalf of the entire team at Volcano Lodge, Hotel & Thermal Experience, I want to extend our heartfelt gratitude for choosing to stay with us during your visit to Arenal. It was a true pleasure to have you as our guest.We also want to express our sincere appreciation for taking the time to evaluate us and provide your feedback. Your insights are incredibly valuable to us as we continuously strive to enhance our services and provide exceptional experiences to all our guests.We genuinely hope that you enjoyed your stay with us and had the opportunity to explore and delight in the natural wonders of the Arenal area and Costa Rica as a whole.Thank you once again for your patronage and for allowing us to be a part of your Costa Rican experience.

10/10 Excellent

ido

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was sitting on a magnificent wide property with a lovely pool area, restaurant that had fantastic breakfast buffet and a spring pools. From the restaurant you can have your meal and look right at the Arenal mountain at its glory. Although the hotel has a capacity of many gusts, one can have a complete privacy and peacefulness and relaxation. Good location to get out at evening for dinner in town of Fortuna.
Stayed 3 nights in Jan 2024
Response from HAC on Feb 20, 2024
On behalf of the entire team at Volcano Lodge, Hotel & Thermal Experience, I want to extend our heartfelt gratitude for choosing to stay with us during your visit to Arenal. It was a true pleasure to have you as our guest.We also want to express our sincere appreciation for taking the time to evaluate us and provide your feedback. Your insights are incredibly valuable to us as we continuously strive to enhance our services and provide exceptional experiences to all our guests.We genuinely hope that you enjoyed your stay with us and had the opportunity to explore and delight in the natural wonders of the Arenal area and Costa Rica as a whole.Thank you once again for your patronage and for allowing us to be a part of your Costa Rican experience.

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Jan 2024
Response from HAC on Feb 20, 2024
On behalf of the entire team at Volcano Lodge, Hotel & Thermal Experience, I want to extend our heartfelt gratitude for choosing to stay with us during your visit to Arenal. It was a true pleasure to have you as our guest.We also want to express our sincere appreciation for taking the time to evaluate us and provide your feedback. Your insights are incredibly valuable to us as we continuously strive to enhance our services and provide exceptional experiences to all our guests.We genuinely hope that you enjoyed your stay with us and had the opportunity to explore and delight in the natural wonders of the Arenal area and Costa Rica as a whole.Thank you once again for your patronage and for allowing us to be a part of your Costa Rican experience.

10/10 Excellent

tara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was awesome! The volcano views were unbelievable. Beautiful landscape. Relaxing environment.
Stayed 2 nights in Jan 2024
Response from HAC on Feb 20, 2024
On behalf of the entire team at Volcano Lodge, Hotel & Thermal Experience, I want to extend our heartfelt gratitude for choosing to stay with us during your visit to Arenal. It was a true pleasure to have you as our guest.We also want to express our sincere appreciation for taking the time to evaluate us and provide your feedback. Your insights are incredibly valuable to us as we continuously strive to enhance our services and provide exceptional experiences to all our guests.We genuinely hope that you enjoyed your stay with us and had the opportunity to explore and delight in the natural wonders of the Arenal area and Costa Rica as a whole.Thank you once again for your patronage and for allowing us to be a part of your Costa Rican experience.

6/10 Okay

Jodi

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is very nice. We went with friends and we all commented on how hard the beds were which detracts from a nice stay. Otherwise very nice place. Rooms are very simple but that’s all that’s really required.
Stayed 2 nights in Jan 2024
Response from HAC on Jan 17, 2024
Thank you for choosing to stay at Volcano Lodge, Hotel & Thermal Experience. We sincerely appreciate your visit and the feedback you provided about your stay.We value your observations, and we are committed to working towards improvements based on your insights. Your input is crucial to enhancing our guest experience, and we assure you that we will take your comments seriously.We hope that despite any shortcomings, you were able to enjoy your overall journey through Costa Rica.Thank you once again for your valuable feedback.

10/10 Excellent

Natallia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Meet all the expectations!!!
Stayed 3 nights in Jan 2024
Response from HAC on Feb 20, 2024
On behalf of the entire team at Volcano Lodge, Hotel & Thermal Experience, I want to extend our heartfelt gratitude for choosing to stay with us during your visit to Arenal. It was a true pleasure to have you as our guest.We also want to express our sincere appreciation for taking the time to evaluate us and provide your feedback. Your insights are incredibly valuable to us as we continuously strive to enhance our services and provide exceptional experiences to all our guests.We genuinely hope that you enjoyed your stay with us and had the opportunity to explore and delight in the natural wonders of the Arenal area and Costa Rica as a whole.Thank you once again for your patronage and for allowing us to be a part of your Costa Rican experience.

8/10 Good

Joanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice thermal pool experience with beautiful grounds and good breakfast. Decent but not outstanding rooms.
Stayed 2 nights in Jan 2024
Response from HAC on Feb 20, 2024
On behalf of the entire team at Volcano Lodge, Hotel & Thermal Experience, I want to extend our heartfelt gratitude for choosing to stay with us during your visit to Arenal. It was a true pleasure to have you as our guest.We also want to express our sincere appreciation for taking the time to evaluate us and provide your feedback. Your insights are incredibly valuable to us as we continuously strive to enhance our services and provide exceptional experiences to all our guests.We genuinely hope that you enjoyed your stay with us and had the opportunity to explore and delight in the natural wonders of the Arenal area and Costa Rica as a whole.Thank you once again for your patronage and for allowing us to be a part of your Costa Rican experience.

4/10 Poor

Zoha

Traveled with family
Disliked: Cleanliness, property conditions & facilities
This property needs to be shut down and updated. My room and bathroom both smelled so bad like I was on a sewer line. All the furniture was falling apart. There was hardly any light and the whole room was dingy and smelly. The staff at check in and check out were rude and argued with me. But worst was the condition of the room. Everything was so old and dingy and smelly that I am still having nausea from being there.
Stayed 2 nights in Jan 2024
Response from HAC on Jan 17, 2024
Thank you for choosing to stay at Volcano Lodge, Hotel & Thermal Experience. We appreciate your visit and the feedback you've shared with us.Your observations are invaluable to our commitment to continuous improvement. We are constantly working to enhance our property, and your insights play a crucial role in this process. We assure you that we will prioritize addressing the highlighted issues.Thank you for bringing these matters to our attention. We hope to provide an even better experience.Many thanks again for being our guest.

10/10 Excellent

rong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from HAC on Feb 20, 2024
On behalf of the entire team at Volcano Lodge, Hotel & Thermal Experience, I want to extend our heartfelt gratitude for choosing to stay with us during your visit to Arenal. It was a true pleasure to have you as our guest.We also want to express our sincere appreciation for taking the time to evaluate us and provide your feedback. Your insights are incredibly valuable to us as we continuously strive to enhance our services and provide exceptional experiences to all our guests.We genuinely hope that you enjoyed your stay with us and had the opportunity to explore and delight in the natural wonders of the Arenal area and Costa Rica as a whole.Thank you once again for your patronage and for allowing us to be a part of your Costa Rican experience.

8/10 Good

Stefany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from HAC on Feb 20, 2024
On behalf of the entire team at Volcano Lodge, Hotel & Thermal Experience, I want to extend our heartfelt gratitude for choosing to stay with us during your visit to Arenal. It was a true pleasure to have you as our guest.We also want to express our sincere appreciation for taking the time to evaluate us and provide your feedback. Your insights are incredibly valuable to us as we continuously strive to enhance our services and provide exceptional experiences to all our guests.We genuinely hope that you enjoyed your stay with us and had the opportunity to explore and delight in the natural wonders of the Arenal area and Costa Rica as a whole.Thank you once again for your patronage and for allowing us to be a part of your Costa Rican experience.

10/10 Excellent

Sofia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from HAC on Feb 20, 2024
On behalf of the entire team at Volcano Lodge, Hotel & Thermal Experience, I want to extend our heartfelt gratitude for choosing to stay with us during your visit to Arenal. It was a true pleasure to have you as our guest.We also want to express our sincere appreciation for taking the time to evaluate us and provide your feedback. Your insights are incredibly valuable to us as we continuously strive to enhance our services and provide exceptional experiences to all our guests.We genuinely hope that you enjoyed your stay with us and had the opportunity to explore and delight in the natural wonders of the Arenal area and Costa Rica as a whole.Thank you once again for your patronage and for allowing us to be a part of your Costa Rican experience.