Ratings based on 35 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Great location and staff, but bring ear plugs!

Posted Jul 5, 2014
Pros: Location
The hotel is in a great location, and the staff is friendly. The breakfast buffet included many options (bread, eggs, hot meat, cheese, hot beverages, juices, cereal, etc). Parts of the hotel face a night club, so it can get rather loud during the night (even on a weeknight!) -- so either ask for a room that doesn't face the club, or bring ear plugs. There is always a thermos of tea in the lobby, which was great as it was quite cold in June. I arrived at the hotel at 7:00 a.m. and didn't have to wait until noon to check in, as the room was ready.
3 out of 5
Recommended
for Getaway With Friends
by Camilla from Lima

Great location but beware of illegal IGV (VAT)

Posted Apr 27, 2014 on Hotels.com
Great location but exploring Arequipa, right across the main attraction of Arequipa. Be careful to check the hotels IGV (VAT) calculation, this is supposed to be 18% on actual rate, but they tried to charge us 18% on the rack rate which is higher than the internet rate we had purchased at. We were told it is hotel policy, but when we refused to pay they calculated it correctly. Note this only applies to Peruvians and residents, tourist with less than 60 days in Peru should not pay IGV/VAT on hotel stays.
4 out of 5
Recommended
for Couples
by A verified traveler

Great hotel in the best location

Posted Feb 18, 2014
Pros: The staff and the location.
Cons: Check out time. Bar fridge would be appreciated. Early morning hot water.
Location: Fantastic - Calle Santa Catalina just across the road from the Monastery and very short walk to Plaza des Armas. Surrounded by very good restaurants
Hotel provides a relaxing environment with very helpful and cheerful staff. Our room was well located with a wonderful view of the volcano but we did need to purchase ear plugs to fight off the noise of the all night disco. Apart from this we had a very happy stay. Just a note that the 9.00am check out was less than satisfactory but the staff did their utmost to safely secure our luggage for the day.
4 out of 5
Recommended
for Couples
by Marc from OHIO

Good location / Best for Older Travellers

Posted Dec 28, 2013
Hotel seems to position itself as an elite type hotel. Quiet and in good condition. Like most hotels in Peru, staff should be able to hold at least a simple conversation in English. A few did, some did not. Bed = comfortable.Hotel rooms set back from main road which is good to keep quiet. 20 steps from the convent church.
3 out of 5
Recommended
for Overnight Stay Before Destination
by Daniela from Brisbane

Posted Dec 17, 2013 on Hotels.com
The hotel is good, however the rooms we stayed at our return from el Colca had been downgraded significantly. The room had a 1.5 bed with the headrest unattached to the bed, making it uncomfortable to turn around in bed. The bathroom did not drain properly and had no allocated space for shampoo,conditioner and soap. Everything else, was good.
2 out of 5
by Alex from Chicago

Not comfortable to sleep or rest at night

Posted Nov 23, 2013
Pros: It does not matter
Amazing beautiful and historic hotel BUT Not comfortable to sleep. There is a nearby outdoor nightclub or a nightclub without walls glaring loud music from 10 PM to 5:30 AM. It was so loud it woke me up. I called the reception and they said it was only until 2 AM but NO...it went on until daylight. Hotel windows and walls could not insulate the noise out. I slept with earplugs on and I could still hear. I am not a light sleeper, on the contrary. They say that the hotel has complained. Do not stay here if you want to rest especially if you are tired from the trip to Colca o Puno
2 out of 5
Recommended
by Sarah from Bozeman, mt

Beautiful hotel but a tough place to sleep

Posted Nov 4, 2013 on Hotels.com
This hotel is in a beautiful setting just minutes from the main Plaza De Armas. Very safe and you are able to access shopping, eating, touristy stuff. You can get a cab in 30 seconds if you want to. The hotel staff is helpful and breakfast offers a great variety to eat. The shower water can be finicky, but workable. I really liked this hotel. The problem is that it is about 40 feet from two different dance clubs / bars/ karaoke places. Starting at about 9:30 pm EVERY NIGHT the music and signing will go until 3 or 4 in the morning. Even when both balcony doors are closed, you can hear it clearly. Plus, then the room warms instantly to hot and humid - and we were there in late October. I really wish I could recommend this hotel, but for the 6 nights we stayed there, we didn't sleep. Even during the day, dogs are barking or just general daily noise keeps you awake. It's beautiful, but not a great place to sleep.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in the centre of Arequipa

Posted Aug 23, 2013
Expedía confirmed free parking. No free parking at all. I had to pay. To little staff in the hotel to service the guest. Over all we enjoyes oír staff.
5 out of 5
Recommended
for Business Travelers
by Kim

This is a GREAT place!

Posted Jul 3, 2013 on Hotels.com
We loved staying here. The rooms were clean...it's in a great location. The only thing is the showers were a little dicey. Sometimes the water trickled out and the temperature wasn't easy to control. Also the noise in nearby clubs was loud till about 4 am. But even with all that...we loved our stay here.
3 out of 5
Recommended
for Everyone
by Vickie from Australia

Basic hotel close to the Plaza De Armas

Posted May 29, 2013
Pros: They stored our luggage overnight when we went to the Colca Canyon.
Cons: Definitely the breakfast. The service from staff. Knowledge of local area and historic sights. The staff were very young, perhaps a more mature staff
Location: Good location close to Plaza. Go see the Monastery and the historic sights in the square. A lovely area to wander around.
The hotel location was good. The staff however were too laid back about attending to incoming guests. We heard a guest asking about a specific historic sight location and how to get there. The female Manager just shook her head said she had no idea. I found that unacceptable. English was poor from the staff. It was a busy time when we were then, the hotel was full but again the staff ( young ) just seemed to hang around reception all day and not do much of anything to welcome guests. Breakfast was too basic for the cost of the hotel. We stayed here twice, when we came back from Colca Canyon. 2nd time we had a room upstairs in the new part. Very very noisy from the carpark downstairs. And noise from guests, the walls were paper thin. Stay downstairs in the courtyard area if you book here. Its slightly quieter.