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Reviews of Hotel San Agustin Posada del Monasterio

3.5 out of 5
Hotel San Agustin Posada del Monasterio
Calle Santa Catalina 300, Arequipa, Arequipa

Reviews

8.2

Very Good

Rating 10 - Excellent. 121 out of 256 reviews" "
Rating 8 - Good. 73 out of 256 reviews" "
Rating 6 - Okay. 38 out of 256 reviews" "
Rating 4 - Poor. 12 out of 256 reviews" "
Rating 2 - Terrible. 12 out of 256 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Maria D

Stayed 5 nights in Jan 2024

10/10 Excellent

Carlo Fernando Valdivia

Stayed 2 nights in Oct 2023

10/10 Excellent

Rafael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very kind professional specially Jaime who works in the restaurant.
Stayed 2 nights in Nov 2023

10/10 Excellent

Liliana, Bellingham

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the architecture of this property. The spacious room were also a plus, not to mention the great location. Breakfast was also an awesome touch!
Stayed 3 nights in Oct 2023

2/10 Terrible

Omar

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
The only downside of my Peru Trip. There was no air conditioner in the room, and the staff did not provide any solution such as fans. The room was hot during the night. If you open the windows, then the mosquitoes and the street noise did not let you sleep. The staff was neither helpful nor amicable. We had to request for a hair dryer more than three time in order to receive it. We requested the same-day laundry service, yet our clothes were received a day later with stains in it. Nevertheless we were charged the same-day fare. Arequipa is such a beautiful city. Please visit it yet stay away from this hotel!!
Stayed 2 nights in Oct 2023

10/10 Excellent

James C

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Colonial chic, great value
Great balance between colonial and modern feel / style for everything… Good breakfast, fresh juices, fruit, granola, and eggs every day. Harder beds, also lots of neighbouring construction going on at the time that we were staying there starting at 7am, so that was crappy for sleeping in. Awesome restaurants and bars in the area, great & safe walking district, plenty to see and do within 3-5 minutes
Lobby reading area/Business center.
Local restaurant three doors down
Cathedral 4 to 5 minute walk down the street
Stayed 1 night in Oct 2023

10/10 Excellent

Rossana

Liked: Cleanliness, staff & service, property conditions & facilities
Very good choice
Stayed 2 nights in Sep 2023
Response from Hotel San Agustin Posada de Monasterio. on Oct 17, 2023
Apreciado huésped,Le agradecemos habernos dejado saber su experiencia en nuestro hotel San Agustin Posada de Monasterio.Recalcar, que una de nuestras fortalezas a nivel de cadena es la ubicación de cada uno de nuestros establecimientos.Asimismo, la calidez y el pronto accionar de nuestros colaboradores viene mereciendo comentarios positivos, nuestro objetivo es y será siempre conseguir la satisfacción de todos nuestros huéspedes, y es por ésta que nos seguiremos esforzando en caminar hacia el camino de la excelencia. Esperamos haya disfrutado de su estancia con nosotros, esperamos recibirlo en una nueva oportunidad para servirle mejor.Cordialmente,Hotel San Agustin Posada de Monasterio

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and excellent staff.
We stayed here a few years ago and the hotel has had a major makeover. It is now a much better experience. However, there are still a few minor things that we feel could need attention. The pillowcases are too small for the pillows, and there are no protectors fitted. The bottom sheet keeps coming loose - maybe investigate using fitted sheets. One real plus was breakfast. The hotel is always busy, yet there was never a shortage of anything, and our used plates were always cleared away. Overall we were impressed with the service in all aspects of the hotel.
Stayed 3 nights in Aug 2023
Response from Hotel San Agustin Posada de Monasterio. on Sep 7, 2023
Apreciado huésped,Le agradecemos habernos dejado saber su experiencia en nuestro hotel San Agustin Posada de Monasterio.Recalcar, que una de nuestras fortalezas a nivel de cadena es la ubicación de cada uno de nuestros establecimientos.Asimismo, la calidez y el pronto accionar de nuestros colaboradores viene mereciendo comentarios positivos, nuestro objetivo es y será siempre conseguir la satisfacción de todos nuestros huéspedes, y es por ésta que nos seguiremos esforzando en caminar hacia el camino de la excelencia. Esperamos haya disfrutado de su estancia con nosotros, esperamos recibirlo en una nueva oportunidad para servirle mejor.Cordialmente,Hotel San Agustin Posada de Monasterio

10/10 Excellent

Hammeris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Hotel San Agustin Posada de Monasterio. on Sep 29, 2023
Apreciado huésped,Le agradecemos habernos dejado saber su experiencia en nuestro hotel San Agustin Posada de Monasterio.Recalcar, que una de nuestras fortalezas a nivel de cadena es la ubicación de cada uno de nuestros establecimientos.Asimismo, la calidez y el pronto accionar de nuestros colaboradores viene mereciendo comentarios positivos, nuestro objetivo es y será siempre conseguir la satisfacción de todos nuestros huéspedes, y es por ésta que nos seguiremos esforzando en caminar hacia el camino de la excelencia. Esperamos haya disfrutado de su estancia con nosotros, esperamos recibirlo en una nueva oportunidad para servirle mejor.Cordialmente,Hotel San Agustin Posada de Monasterio.

10/10 Excellent

Cecilia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly
Stayed 2 nights in May 2023
Response from Hotel San Agustin Posada de Monasterio. on Jun 16, 2023
Apreciado huésped,Le agradecemos habernos dejado saber su experiencia en nuestro hotel San Agustin Posada de Monasterio.Recalcar, que una de nuestras fortalezas a nivel de cadena es la ubicación de cada uno de nuestros establecimientos.Asimismo, la calidez y el pronto accionar de nuestros colaboradores viene mereciendo comentarios positivos, nuestro objetivo es y será siempre conseguir la satisfacción de todos nuestros huéspedes, y es por ésta que nos seguiremos esforzando en caminar hacia el camino de la excelencia. Esperamos haya disfrutado de su estancia con nosotros, esperamos recibirlo en una nueva oportunidad para servirle mejor.Cordialmente,Hotel San Agustin Posada de Monasterio.

10/10 Excellent

Ruben

8/10 Good

Rossanita

8/10 Good

richard

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The street noise very loud till 3am every day. This is a problem as windows need to be opened for cooling.
Stayed 4 nights in Nov 2022

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities
Lovely location, nice room, but so warm I had to leave the window open with noise outside until 2:30 am. Room 204
Stayed 1 night in Nov 2022

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

8/10 Good

Milton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location staff really friendly
Stayed 1 night in Sep 2022

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Location !!!
The hotel is right in the middle of Arequipa’s scene of best restaurants and steps from Plaza de Armas. For the evening out you cannot be more central. The historic building is very nice and you feel in the middle of everything right oposite the monastery.
Stayed 3 nights in Sep 2022

8/10 Good

Tatiana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a good option, the best is the location, just in front to the "Monasterio", two blocks from the main square. Outside you could found the restaurant/bar "13 Monjas", we really love the enviroment and the food of this restaurant. The room is big, clean and the bed is confortable. The common spaces have the local arquitecture built with "sillar".
Stayed 2 nights in Sep 2022

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff members
Stayed 2 nights in Aug 2022

10/10 Excellent

Pedro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traditional architecture. Great location. Small room, verify it can accommodate the number of people. Nice staff.
Stayed 2 nights in Jul 2022

2/10 Terrible

mark

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They gave me room without heating. Night temperatures 8 degrees C. Common areas unheated. No restuarant and room service non existent at most times. Staff attitude defensive.
Stayed 3 nights in Jun 2022

10/10 Excellent

MARIO, ORLANDO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location cannot be better for attractions in Arequipa. Hotel in very good condition. Rooms arw comfortable. Breakfast is freat. And staff is very helpful and super friendly
Stayed 2 nights in May 2022

10/10 Excellent

Carmen Liliana

Stayed 1 night in May 2022

10/10 Excellent

Carolina

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Very clean, and convenient.
Stayed 3 nights in Apr 2022

8/10 Good

Rory, Santa Rosa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautifully decorated with colonial paintings and statues. The gardens in common areas were beautiful. The breakfast offering was good, however items weren’t refilled or replaced often enough and we had to request more hot milk or plates… The room cleaning was not great. Tea, coffee, towel not refilled or replaced completely. Also long hairs were found in the room (not ours!)
Stayed 3 nights in Apr 2022

10/10 Excellent

Jose, La Mirada

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice! Located within walking distance to a large variety of restaurants and attractions. The Santa Catalina Monastery is located right across the street. It’s a must see! Artesanal Restaurant, 13 Monjas, is right next door with good food and beer. The staff was very attentive and helpful. To name a few, Larry, Araceli, Sra Blanca, and Jaime from breakfast. You will not be disappointed of this location. The price was excellent. Very affordable for I believe Top Hotel. If I ever go back to Arequipa, I will definitely stay there and recommend it to all my friends and family.
Stayed 3 nights in Apr 2022

10/10 Excellent

JULIO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good
Stayed 3 nights in Apr 2022

10/10 Excellent

Carlita Amado

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, two blocks away from the Plaza de Armas and Cathedral!! Historic building! Staff was friendly and attentive specially Larry and Jaime!! Peaceful and quiet area!!
Stayed 3 nights in Mar 2022

6/10 Okay

Jenny, Silver Spring

Stayed 1 night in Feb 2022

10/10 Excellent

JOSE, CORONA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Centrico hotel, muy bien cuidado y el personal muy amable.
Stayed 2 nights in Jan 2022

10/10 Excellent

frainet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location , staff very friendly and helpful
Stayed 1 night in Jan 2022

10/10 Excellent

Gonzalo

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Dec 2021

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Stayed 4 nights in Dec 2021

10/10 Excellent

Herberth, Montreal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Oct 2021

6/10 Okay

ROBERTO

Traveled with group
Liked: Cleanliness, staff & service
Ok for the price but could improve
The hotel is very well located, i would say the price paid versus what you get is fair but a couple of thing could improve. Check out is at 10 which i think is too early as it is usually at 12 everywhere else. The reception security guard at night was closed so you depend on someone to open the door for you or in some cases you had to call a number which was a bit annoying as i had to wait around 15/20 minutes to get out of the hotel at 10:30pm, he wasn’t very friendly either when you would ask him questions, also my room was extremely hot not sure why but i didn’t feel very comfortable. Breakfast is fine.
Stayed 1 night in Oct 2021

8/10 Good

Oliver

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
Great location and good breakfast.
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, beautiful lobby, garden and courtyard. Great service, helpful and friendly. Good food.
Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveler

Disliked: Staff & service
They made me pay xtra for one kid so ridiculous!!!
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location
The hotel lobby was really nice and the location is perfect. Bed was comfortable and clean. Expected more for the breakfast buffet, but good enough.
Stayed 1 night in Jan 2020

10/10 Excellent

Albert/Lucie, St. Catharines, Ontario, Canada

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this property, but mostly the staff was very accommodating to our needs. The restaurant staff, especially Hilda, was really helpful. Great staff!
Stayed 6 nights in Jan 2020

4/10 Poor

Martha

Liked: Cleanliness
Disliked: Room comfort
Less than happy
No hot water. Some staff friendly. Others not so much. Hotel mostly empty. But, was given room with lousy view on empty floor & with no hot water - because I got a good rate on Hoteks.com??? Has two double beds instead of one - not even the room I booked.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

8/10 Good

Anil

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
location of property is excellent, room are very good. Staff is friendly. Reception team need to communicate more with guests telling them more about hotel facilities.
Stayed 3 nights in Nov 2019

8/10 Good

MJ, Puerto Rico

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está localizado a 3 cuadras de la plaza de Arequipa. Es muy limpio bonito y moderno. Su desayuno es bastante completo. El monasterio está al frente del hotel.
Stayed 1 night in Nov 2019

8/10 Good

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing front desk staff! Very helpful. Only negative was no air conditioning
Stayed 1 night in Oct 2019

8/10 Good

Jason

Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveler

Stayed 5 nights in Oct 2019

10/10 Excellent

Mohammad, Dearborn heights, MI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the hotel San Agustin Posada del Monasterio mostly because of its location. It's located right in front of Monasterio de Santa Catalina and few blocks away from Plaza de Armas. The area is safe day and night. There's plenty to do around after touring Arequipa. Coffee shops, restaurants, museums, shops, and of course, Plaza de Armas. The service is great, staff is friendly, and transportation is easy to and from the hotel.
Stayed 3 nights in Aug 2019

6/10 Okay

Alexander, San Jose, CA

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Checking in staff was ok not very friendly but the other ones where very friendly, breakfast was ok I was expecting more. but great location and hotel
Stayed 3 nights in Aug 2019