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Reviews of Graziella Patio Hotel

4 out of 5
Graziella Patio Hotel
Via Cavour, 23, Arezzo, AR

Reviews

8.6

Excellent

Rating 10 - Excellent. 14 out of 29 reviews" "
Rating 8 - Good. 10 out of 29 reviews" "
Rating 6 - Okay. 3 out of 29 reviews" "
Rating 4 - Poor. 2 out of 29 reviews" "
Rating 2 - Terrible. 0 out of 29 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Paul

Liked: Staff & service
Disliked: Property conditions & facilities
The room we stayed in had a strong moldy smell. It was on the lowest level, perhaps below ground. Nevertheless, I am very sensitive to mold and I do not think that any room should have a moldy smell. Otherwise, the hotel was fine.
Stayed 1 night in Sep 2023

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a two night stay on our way to other places in Italy and thoroughly enjoyed the location. The inn was excellent and in a great location for touring the city.
Stayed 2 nights in Sep 2023
Response from cinzia on Sep 10, 2023
Dear Sir,Thank you for your kind words.We are very pleased that you enjoyed your stay at our hotel.Cinzia

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Tracey

Liked: Cleanliness, staff & service, room comfort
Good location, rooms due for update
Stayed 2 nights in Jun 2023

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room with views of San Francesco square. Great service.
Stayed 3 nights in May 2023

10/10 Excellent

Nannette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the quaint room that made us feel the Italian vibe of Tuscany.
Stayed 2 nights in Mar 2022
Response from cinzia on Mar 30, 2022
Dear Mme, thank you so much for your kind words! We are very happy when our guest appreciate our job. Cinzia

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very comfortable and everything a traveller would need was provided. The staff were friendly and helpful.
Stayed 5 nights in Oct 2021
Response from cinzia on Nov 7, 2021
Thank you very much for your kindness

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were in Arezzo for the antique fair. This hotel is in a perfect location—right in the middle of the fair and in the middle of a wonderful old city. Our room was clean and comfortable. The people at the desk were helpful and pleasant. The breakfast was fabulous. We hope to stay there again!
Stayed 1 night in Oct 2018
Response from cinzia on Oct 10, 2018
Thank you very much for your kindness! We try to do our better and hearing this words it's a big satisfaction for us. We have to improve always, but thank you. Best regards. Cinzia

10/10 Excellent

James, Toms River, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, unique and pretty room, and breakfast was very good. The hotel was in the heart of Arezzo which made it easy to sight see and enjoy local Italian food and wine.
Stayed 1 night in Aug 2018
Response from Cinzia on Aug 31, 2018
Thank you very much for the perfect description and for the kind words.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect place to stay in Arezzo
Wonderful boutique hotel. My room was large and very comfortable. The breakfast was excellent. And the location is very central. I will definitely return!
Stayed 2 nights in Jan 2018
Response from cinzia on Jan 23, 2018
Thank you very much for your kind words! Hoping to see you soon. Best regards. Cinzia

4/10 Poor

mel, las vegas

Disliked: Property conditions & facilities, room comfort
Noisy. Bad air conditioning and mediocre room
Title says it all. Room was hot. AC wouldn't work. Very noisy inside and out. Nothing special about this place.
Stayed 1 night in Sep 2017

10/10 Excellent

Andrew, Kent UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the middle of the old town
Very friendly staff. Unusual room design. Good air conditioning to fight off 'Lucifer' in August 2017. Central position in the beautiful old town.
Stayed 3 nights in Aug 2017
Response from cinzia on Aug 26, 2017
Thank you very much for your kind words! Hoping to do always better.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice, charming hotel but uncomfortable room
The hotel is wonderfully located and the service is excellent. However the rooms have lots to be desired. Almost no room to put anything outside the bags. No shelves, no closet in the mezzanine where the matrimonial bed was, where there was almost no room to walk - the bed occupied 95% of the space!!!!, so that anything (clothes, shoes, etc.) was to be kept in the lower floor. Also the bathroom was so minimal that there was no room to put our toiletries, etc. very very uncomfortable but it is really possible to fix if they make some adjustments and remodeling. As much as I liked the location, the service, etc. I would not return to this hotel given the unpleasant experience of the room accommodations.

8/10 Good

Chrsstrl, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for the art works
A difficult-to-find hotel, the town's one way system is incredible and the hotel signs stop unaccountably. Nice room - Baalbek - very comfortable. The below ground floor breakfast room a little claustrophobic with no windows. Staff very pleasant and helpful.

10/10 Excellent

Sharon, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Would recommend to anyone. Not easy to find but the woman at the hotel guided us by phone! Arezzo is a nice old city but 2 days was enough as we are not shoppers...

8/10 Good

C, Alexandria, VA

Liked: Staff & service, property conditions & facilities
Excellent Location.
Excellent location for exploring Arezzo. Arezzo is full of local restaurants and shops; not touristy but lots to do and see. There is no valet parking for the hotel; you have to park your car by yourself in a free garage which is quite far or nearby garage for €20/day. The staff are very helpful. The amenities are pretty complete. They give slippers too which are very useful since the floors are rather sticky. The room that I stayed has two floors and quite small so it would be a challenge going up and down especially with bad knee. There is no elevators at all. Coffee/tea facilities are outside the room. Though it is not perfect, but I'd stay here again because of the location.
Stairs to my room

10/10 Excellent

Woollahra, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly boutique hotel with great service
The hotel is in a wonderful position. The rooms are comfortable and very tastefully decorated but our room was very small

8/10 Good

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quirky and eclectic!
Brilliant location. Quirky and fun rooms. Lovely staff! Tick Tick Tick. The only down side is that there is no porter, and there are lots of stairs, no lift... travelling for 3 months, I have what is being frequently referred to as a "Wardrobe" of a bag, which is not "fun" to carry up several flights of stairs, though the LOVELY lady at reception insisted on helping, she is only a lil thing, so I couldn’t rightly have her carry it up. The only other lil thing is the shower flooded my bathroom and into my bedroom after only 10mins... so you need to be careful of the direction of the spray and that the multi sliding doors are all 100% in place. Despite these petty grievances, I have already recommended this hotel to a friend as the positive far outweigh the negative

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth the trip!
What a lovely hotel and town! The staff is friendly, and my room had so much unique character, being split onto two floors. The room even had a Macbook provided! Highly recommended!

6/10 Okay

Søren

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Fugtlugt og dårlig AC
Hvad vi troede var et superior værelse, var en placering i kælder med fugt lugt, og AC anlæg der ikke fungerede ordentligt
Stayed 1 night in Jul 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
centrale e confortevole
Luogo molto carino: ma la matrimoniale piccola è davvero un buco e priva di luce. Meglio selezionare altre camere
Stayed 1 night in Jun 2021

10/10 Excellent

Bent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Glimrende hotel i Arezzo
Fantastisk værelse og beliggenhed i Arezzo. Alt var godt :-).
Stayed 3 nights in Jul 2019
Response from cinzia on Jul 30, 2019
Thank you very much for your kindness

8/10 Good

Vincenzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
viaggio ad Arezzo
ambiente familiare, posizione ottima, esperienza positiva lo consiglio
Stayed 1 night in Nov 2017
Grazie, noi vorremmo che gli ospiti si sentissero a casa e se un po' ci riusciamo è merito anche di chi viene a trovarci.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consiglio di chiamare in reception per capire come raggiungere in auto l'hotel a causa della ZTL.. Posizione comoda e perfetta. Personale coridalissimo.
Stayed 1 night in Nov 2017
Response from cinzia on Nov 30, 2017
Grazie per i complimenti e anche per i suggerimenti, ne terremo sicuramente conto. Sperando di rivedervi presto. Cinzia

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O Hotel encontra-se dentro das muralhas, com excelente localização. Quarto e pequeno, mas atende a todas necessidades, inclusive deixam um computador leptop a disposição no quarto. Conta ainda com uma máquina de cafe e chá no corredor. Cafe da manhã muito bom. Para estacionar cobram uma diária (20 euros) mas com manobrista.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Genial gelegen
Tolles Hotel mit freundlichem Service

6/10 Okay

Kim

Disliked: Cleanliness, staff & service, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Week end ad Arezzo
Nel week end scorso io è mio marito abbiamo soggiornato ad Arezzo al Graziella Patio hotel. Siamo rimasti contentissimi! Mi ha colpito molto la gentilezza e la disponibilità del personale, l'accoglienza e la premura. La camera anche se un po' piccolina era bellissima e curata in ogni particolari. Insomma un soggiorno da favola! Carlotta