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Reviews of I PORTICI HOTEL RESIDENZA D’EPOCA

4 out of 5
I PORTICI HOTEL RESIDENZA D’EPOCA
Via Roma 18, Arezzo, AR

Reviews

8.2

Very Good

Rating 10 - Excellent. 50 out of 137 reviews" "
Rating 8 - Good. 56 out of 137 reviews" "
Rating 6 - Okay. 18 out of 137 reviews" "
Rating 4 - Poor. 9 out of 137 reviews" "
Rating 2 - Terrible. 4 out of 137 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 4 nights. The staff was lovely , friendly and helpful. Arezzo has a beautiful compavt, interesting old city with MANY beautiful chirches and museums and they are all a short walk from Hotel Portici. You are also a short walk from the train station. It is as advertised meant to be an old fashioned spot and it is but the bathroom has everything modern and works perfectly. We recommend this place to anyone who is NOT looking for a spiffy modern cubic impersonal spot!
Stayed 4 nights in Nov 2023
Response from Eugenio - I Portici Hotel Residenza D'Epoca - Arez on Nov 7, 2023
Thanks much for your lovely review, the staff of the Hotel will be happy to host you again!

8/10 Good

Karen

Liked: Cleanliness, room comfort
Disliked: Staff & service
Crazy Keys and Lovely Room
This hotel requires using a key for the medieval door that was very difficult to open. Then you enter a dark isolated hallway and go up an elevator. There’s a door marked with the name of the hotel. No one was there at 1:30pm. Someone did go in with a key at about 1:50pm, completely ignored me until I called out to him. He was the front desk guy! That door also requires a key that looks like a long tool. Then there’s the room key that requires patience, at least 2 hands to turn, jiggle, and open. The room was lovely and the bathroom was clean, just very tiny. I am 5ft, 115lbs and was bumping into the sink while squeezing in and out of the shower. If you’re good with tools and doors that, while charming to look at, are a pain to navigate, then go for it. I was there for one night to see the frescoes and it was an easy 5min. walk from the train and an easy walk to all the main sites.
Stayed 1 night in Aug 2023
Response from Eugenio - I Portici Hotel Residenza D'Epoca - Arez on Aug 28, 2023
Hello Karen,thanks for your kind and humorous review.I am sorry for the incoveniences, At 1,30 the cleaning lady was there but she did not hear the doorbell.Check in time starts at 2 PM, but you should have been let in anyways.Keys are for the original doors which are being fixed one by one.We appreciate your positive comments.Kind regards,

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great location and service.
Stayed 1 night in May 2023
Response from Eugenio on Jun 24, 2023
Thanks so much for this great review, you've been very kind guests!

10/10 Excellent

Marilynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Eugenio on Jun 22, 2023
Thanks much for the evaluation!

8/10 Good

Lizette

Stayed 1 night in Jul 2022

10/10 Excellent

Amber

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022
Response from Eugenio - I PORTICI HOTEL RESIDENZA D'EPOCA on Jul 21, 2022
Thanks much for your review!

4/10 Poor

Glen

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Two star at best.
Two star at best. Unkempt entry and four story walk up to the hotel. Didn’t feel safe in stairwell nor the elevator. Rooms very sparse. Neither my husband or I were able to fit in the shower stall ( we are tall but not large people). Extremely loud with the activity on the street. The breakfast was inedible and not safely presented ( nothing cooled/ on ice) Coffee was good. Would not recommend.
Stayed 1 night in Jun 2022
Response from Eugenio - I PORTICI HOTEL RESIDENZA D'EPOCA on Jul 7, 2022
Hello Glenn, we're sorry about your negative experience. The building, elevator included, is going to have a renovation soon to bring it up to a better condition. Regarding the room and shower, these are standard dimensions for a double room, it is not big but there is enough space. City sounds come inevitably as the place is in the city centre, but on the 4th floor is far enough from the noises. I believe the judgment on breakfast is unjust, cakes and sweets come from a leader provider, cheese and cold cuts are provided by local farmers. We're also keeping them under glass covers to keep them fresh.

8/10 Good

Macari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Eugenio I Portici Hotel Residenza d'Epoca on Aug 2, 2022
Grazie per la recensione!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
not bad at all but too highly rated
It's a well located place which would deserve 3 stars, but it isn't a 4 star hotel in my view. As such I also see it as overpriced. Furnishings are a bit scarce. The in-room safe is non-existent. We had their best room which has a lovely view over Arezzo, but you hear every conversation at the reception as if people were standing in your room. On the plus side, the staff are super-friendly and helpful.
Stayed 3 nights in Sep 2020

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy Overnight Stay
Spent the night in Arezzo for the antiques fair. We chose this hotel because it was conveniently situated within walking distance of the fair and the main sights. Great staff - very welcoming - and yummy breakfast! The AC in the room....just wow (perfect)!! :)
Stayed 1 night in Jul 2020
Response from Michele on Jul 6, 2020
Hello James! Thank you so much for your amazing feedback, we appreciate it a lot! Hope to have you here soon again Best greetings!

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Beatrice HM on Aug 18, 2019
Thanks for your feedback! Greetings,

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
The best thing about this hotelwas the service. The staff was very, very nice. The hotel is on the 4th floor of a building that is not very attractive. The rooms are clean and decent but not as pictured.
Stayed 7 nights in Jul 2019
Response from Beatrice HM on Jul 24, 2019
Dear guests, thank you for your feedback, we appreciate to receive our guests' opinions to improve our service as much as possible. Greetings from all of us.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Has elevator Very helpful staff Clean Great breakfast
Stayed 1 night in Jun 2019
Response from Beatrice HM on Jun 6, 2019
Thank you so much for your feedback! We wait for you as our beloved guest once more, greetings

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Oct. 2018. It was booked thru Expedia for a Suite with 3 twin beds. We requested a stand up shower. We were escorted to a very, very small room (which I believe would have been a double room at best). They had rearranged furniture to add a third bed. Besides that, the room smelled "AWFUL"....maybe like incense. Even with the windows open it was awful. We requested another room, but none were available. We paid for a suite to accommodate a wheelchair but got a room less than half the size we paid for. They said they were accommodating us for the stand up shower. When reservations were made we were not notified that the suite did not have a stand up shower. As well, we called and requested we arrive a night early and they confirmed our request. The next morning we notified them since we came a day early we would be leaving a day early. That information was not shared with anyone else on staff. When checking out, they tried to charge me for a third night and informed me my credit card was denied. It was denied because they DID NOT have my security code # and payment was arranged thru Expedia. They even threatened to call the police, which we said would be fine. I guess that was a scare tactic to pay for a night which we did not stay. The owner came down & after many conversations, she finally agreed to "waive" if I would call Expedia. Expedia to the "RESCUE".Furthest thing from a 4* hotel, no better than a 2*. Photos must be at least 15 yrs.old. Deceiving advertisement.
Stayed 2 nights in Oct 2018
Response from HM - Boutique Hotel I Portici on Mar 5, 2019
Dear guests, we are very sorry to read this review about our Hotel, but we need to specify that we are a new management running the structure from December 1st; this inconvenience is a serious issue that we are sure would have never happened in our operational activity. We wait for you once again as our kind and beloved guests to also show you our new hotel and we kindly salute you, Beatrice

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, charming, ideally located family hotel
Lovely picturesque family run hotel which occupies one of the higher floors of an elegant, porticoed building - from which it derives its name. We stayed ten days. On the very edge of the old city, five minutes' amble to the Piazza Grande and a few hundred yards from the railway station: ideally situated for an exploration of Tuscany by public transport. The hotel staff were charming and friendly, and always available. Sufficient breakfast. With temperatures regularly around 38-40 degrees the air conditioning was magnificent. Young Arezzo gathers in the late evening around the base of the building but we were never troubled by the distant comings and goings - high enough and shuttered enough to muffle the sound. Only eight rooms so intimate. We would recommend this hotel to anyone, and Arezzo itself is a jewel.
Stayed 10 nights in Jul 2017

10/10 Excellent

Toni M.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017
Molto gentile grazie

10/10 Excellent

Lawrence, Bulwick UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family hotel close to everything in Arrezzo
Wonderful hotel with exceptional staff. Very small and family run, it is a jewel in Arezzo. You are very close to the train station, restaurants and all the places of interest in Arrezzo. Staff speak excellent English and will go out of their way to help you.

6/10 Okay

Kevin

Liked: Cleanliness, staff & service

10/10 Excellent

Vicki, Oxford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel with Exceptional Service!
The staff went out of their way to assist me at every turn. At breakfast I casually enquired if they have a pastry with custard (cornetto con crema) and when I was told they didn't, I was fine with that.But they kindly went down stairs and across the road to the local pasticceria and got me one at no additional cost! That sums up their exceptional service approach! The room was also one of the most charming I have stayed in, with views across the rooftops of Arezzo. The bathroom was also uncharacteristically huge by Italian standards. I have every intention of returning to Hotel Portici the next time I'm in stunning, medieval Arezzo.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old style Italy
Hotel is delightful. Very Picturesque. Felt like the real Italy and not a tourist trap.

10/10 Excellent

Dorinda, Naples, Italy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location!
Upon arrival, Daniele greeted us with a big smile and made us feel welcomed. He answered all of our questions and personally escorted us , two couples, to our rooms. Arrezo is a beautiful Italian town in Tuscany. We arrived Friday night by car spent Saturday shopping at the antique market. We had so much fun looking at all the beautiful items that were for sale. So glad we went! On Sunday morning we drove to Cortona where Under a Tuscan Sun was filmed at least the Christmas and fountain scene.. To our surprise the beautiful Tuscan sunflowers were in full bloom on the drive between Arezzo and Cortona. A perfect weekend!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, great location
hotel portico was a very nice hotel in a great location in arezzo. the staff was very friendly. my only complaint is that because it is in such a great location the noise on the street was a little much for me. i wouldn't change the hotel based on this, i would just ask for an inside room. everything else was perfect!

10/10 Excellent

glo, So Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and great staff
Staff were all so kind (Seymones, Daniel, Julia and housekeepers), helped us with area information and made us feel very welcome. We had the room with balcony and it had a great bathroom! Hotel is very close to good restaurants and makes the city very easy for those without car. Great walking area is Corso Italia at the end of the block.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay
Recommend this hotel - enjoyed our stay very heklpful staff and nice clean hotel

8/10 Good

martin, uk

Liked: Cleanliness, staff & service, room comfort
Nice hotel in a great location
Good location on the edge of the old town. Hotel on 4th floor of a building, free parking across the road. Staff very friendly and helpful.

8/10 Good

Traveller, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Hotel in central location
Good location, but its in an old building and hotel is very small with 8 rooms only. Staff were very pleasant and the size of the hotel reflects in a personal touch. The building is very old and the hotel is located on the 4th floor. Car parking is at a sister hotel - 15 mins walk but directions from staff to the sister hotel could be better.

10/10 Excellent

nicole, alabama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel centrally located
Great location. 5 min walk from train station. Right off Corso Italia where many shops and restaurants are located. Friendly English speaking staff. We had a large room with a large bath and small balcony with a beautiful view of the cathedral. Nice breakfast. Would stay there again.

8/10 Good

Sarah, Glasgow, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location
The hotel is 3 minutes walk from the station. It occupies the top two floors of a building - very steep stairs but there is a dedicated lift if you're tired and hot! We had a family room which was spacious. Children didn't have to share a bed - one had a single bed, the other a sofa bed. We were slightly late checking in but there was no problem. We had to go out for food but there are plenty of places nearby. We found a particularly good basement restaurant - with tables outside too - opposite the hotel. Breakfast was adequate. Delightful and helpful reception staff. Quite a quirky feel overall to the hotel - almost like staying in a private house.

10/10 Excellent

Robert Kennedy, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location.
For a non-luxury hotel, this hotel had all we were asking for. The rooms were comfortable and adequately sized for two people. The receptionists were very friendly and helpful and the hotel is perfectly located in the center of Arrezo.

8/10 Good

Sandi, Albany, Western Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service!
Best breakfast ever! Cakes all home-made daily. Never short of anything & fresh coffee made for you. Room was great, bathroom terrific. We had a quadruple room and were expecting a double & 2 singles, but got an uncomfortable sofa bed. This was mentioned to the reception girls who are going to change the ad to read that, so you are not getting something you are not expecting. Overall, service was the best and a lovely clean hotel room - would definitely stay again!!!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Enrico

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from - I Portici Hotel Residenza D'Epoca - Arezzo on Feb 24, 2024
gentile Enrico, la ringraziamo e speriamo di averla nuovamente nostro gradito ospite.Staff Hotel- I portici Arezzo

6/10 Okay

Luciano

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Hotel is called "old fashion" and in fact it is so. Receptionits young and very kind persons indeed, however the building might be good in spring or summer time, but not in Fall or Winter. Fixtures are very bed winds are blowimg in. Heather i composed by an air conditionig device, not working at all and a an additional elecric stove located close to the bed because of the short cable. Bathroom is a sort of freezer. Breakfast if it is not taken into account the so called "sweet breakfast" is bsrely acceptable. Valet parking with 20 minutes delay on schedule. Such a bad experience never again.

10/10 Excellent

Alessandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tutto secondo aspettative....
Stayed 1 night in Nov 2023

10/10 Excellent

José

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Edificio de principios del siglo XX, tienen el 4o piso. Nuestra habitación estupenda, amplia, bien equipada, tiene jacuzzi. La ubicación permite acceder a pie atracciones de la ciudad y excelentes restaurantes. Servicio MUY amable.
Stayed 2 nights in Nov 2023

6/10 Okay

Ermanna

Liked: Staff & service
Stayed 2 nights in Nov 2023

10/10 Excellent

Monika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fueron muy amables, hacen lo mejor por brindarte la mejor estancia, Rousana es muy gentil y atenta.
Stayed 2 nights in Nov 2023
Response from Eugenio - I Portici Hotel Residenza D'Epoca - Arez on Nov 4, 2023
Muchisimas gracias!

10/10 Excellent

Elena

Stayed 1 night in Oct 2023
Response from Eugenio - I Portici Hotel Residenza D'Epoca - Arez on Oct 29, 2023
Molte grazie per l'ottima valutazione!

8/10 Good

Alessia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ho apprezzato la pulizia e la gentilezza del personale, la posizione centrale ed i servizi offerti (ciabattine, kit pulizia dentale e kit rasatura). Il palazzo è un po’ decadente, ma le stanze sono curate. Meritatissime le 4 stelle
Stayed 1 night in Sep 2023
Response from Eugenio - I Portici Hotel Residenza D'Epoca - Arez on Sep 30, 2023
Grazie molte per l 'ottima recensione, anche il palazzo viene rinnovato in questi giorni!

10/10 Excellent

Mascia

Liked: Amenities
Ottimo soggiorno
Stayed 1 night in Sep 2023
Response from Eugenio - I Portici Hotel Residenza D'Epoca - Are on Sep 10, 2023
Molte grazie per l'ottima recesione!

6/10 Okay

SANDRO

Stayed 1 night in Aug 2023
Response from Eugenio - I Portici Hotel Residenza D'Epoca - Are on Sep 10, 2023
Grazie per la recensione

6/10 Okay

Alessandra

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Anche no
Hotel sito in palazzo sporco e tenuto malissimo. Camere appena decenti, con porta sottile come un foglio di carta. Bagno antico e francamente non particolarmente pulito. Colazione a due poco imbarazzante. Il servizio di car valet ci ha riportato la macchina sbagliata, con ulteriore attesa oltre la mezz’ora richiesta. Unica nota positiva la zona, comoda per una piacevole passeggiata turistica.
Stayed 1 night in Aug 2023
Response from Eugenio - I Portici Hotel Residenza D'Epoca on Aug 14, 2023
Buongiorno Alessandra,spiace che abbiate trovato il soggiorno così insoddisfacente.Le condizioni del Palazzo purtroppo non dipendono da noi, siamo ben consci dello stato ed è più di un anno che lottiamo con l'amministrazione.Per il servizio in Hotel, possiamo capire le critiche sulle porte e l'errore con il car valet, errori che possono capitare, ma non è comprensibile cosa abbiate trovato di imbarazzante nella colazione, dato che avevate a disposizione croissant, torte, salumi e formaggi locali.

8/10 Good

Isabella

Stayed 1 night in Aug 2023
Response from Eugenio on Aug 6, 2023
Grazie per la recensione positiva!

8/10 Good

Georges

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très sympathique
Très sympathique
Stayed 1 night in Jul 2023
Response from Eugenio on Jul 20, 2023
Thanks much!

8/10 Good

matteo

Business traveler
Liked: Cleanliness, staff & service, room comfort
Viaggio di una notte
A conti fatti è un'ottima soluzione per chi NON viaggia in auto, se avete l'auto sarà difficile parcheggiare e muovervi. Questa cosa dovrebbe essere evidenziata. Per il resto ottima colazione, letto confortevole, stanza pulita. Struttura un po datata, soprattutto le porte delle stanze che necessitano di rinnovo.
Stayed 1 night in Dec 2022
Response from Eugenio – "I Portici Hotel Residenza D'Epoca" on Dec 7, 2022
Buongiorno Matteo e grazie per la recensione positiva.Nei messaggi agli ospiti elenchiamo le possibilità di parcheggio pubblico e privato proprio perchè essendo al limite della ZTL i posti auto sono limitati.Cordiali saluti.

8/10 Good

taejung

Stayed 1 night in Nov 2022
Response from Eugenio – "I Portici Hotel Residenza D'Epoca" on Dec 6, 2022
Thanks for your kind evaluation!

8/10 Good

GERALD

Stayed 1 night in Oct 2022
Response from Eugenio – "I Portici Hotel Residenza D'Epoca" on Nov 19, 2022
Thanks much for yuor review!

8/10 Good

OSCAR

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Molto curata e confortevole ottima scelta nella varietà di cuscini messi a disposizione degli ospiti. Suite Romantica molto bella e grande ottimo rapporto qualità prezzo si suggerisce di inserire oltre la vasca una doccia dato gli spazi molto ampi.
Stayed 1 night in Sep 2022
Response from Eugenio – "I Portici Hotel Residenza D'Epoca" on Sep 17, 2022
Grazie per l'ottima recensione e il suggerimento.I commenti costruttivi degli ospiti sono sempre importanti!Cordiali saluti,Arrivederci.

10/10 Excellent

Mattia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel molto storico, molto bello pensare di soggiornare in una antica residenza nobile. Siamo appassionati di medioevo in famiglia. Colazione top e personale gentilissimo. L’idromassaggio la chicca, ti viene consigliato di mangiare nei migliori ristoranti della Zona
Stayed 1 night in Aug 2022

10/10 Excellent

Reynaldo

Stayed 1 night in Aug 2022
Response from Eugenio - "I Portici Hotel Residenza D'Epoca" - Ar on Sep 20, 2022
Thanks much for your top evaluation!