Beach/ocean view
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Reviews of Servatur Green Beach

3 out of 5
Servatur Green Beach
Avenida Los Canarios 23, Patalavaca, Mogan, Gran Canaria

Reviews

8.2

Very Good

Rating 10 - Excellent. 189 out of 515 reviews" "
Rating 8 - Good. 227 out of 515 reviews" "
Rating 6 - Okay. 69 out of 515 reviews" "
Rating 4 - Poor. 21 out of 515 reviews" "
Rating 2 - Terrible. 9 out of 515 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Afia

Granted, it's a three star property, however the apartment had no fans or air-conditioning. This made the stay really uncomfortable. Had to ask for a fan to use from the hotel in order to get to sleep. Grounds are nice. Access to beach is 5 minute's walk. The bed was comfortable and clean apartment. Some wear and tear visible.
Stayed 1 night in Oct 2023
Response from Servatur Green Beach on Nov 6, 2023
Dear Afia,Your comment is very important for us to keep improving our facilities and services.Thank you so much in advance. We would love to see you again soon.

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just perfect
Stayed 2 nights in Sep 2023
Response from Servatur Green Beach on Oct 14, 2023
Dear Shane,Thank you for scoring us with a 10/10.

10/10 Excellent

Ann

Stayed 2 nights in Sep 2023
Response from Servatur Green Beach on Oct 14, 2023
Dear Ann,Thank you for your review.

4/10 Poor

michelle

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Recepción on Sep 1, 2023
Estimada MichelleLamentamos no haber logrado sus expectativas en Servatur Green Beach.

10/10 Excellent

MAREK

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
FANTASTIC ,...... STAFF, LOCATION, VIEW, ROOMS. The only downside is no airconditioning. Thank you for a lovely stay.
Stayed 9 nights in Jun 2023
Response from Recepción on Sep 1, 2023
Dear MarekThank you so much for sharing your experience at Servatur Green Beach and we thank you for your suggestion.

2/10 Terrible

Anna

Disliked: Staff & service, property conditions & facilities, room comfort
Miserable experience
They're OK til you even mention the problems, then you're made to feel very uncomfortable and at fault. As they don't want to take responsibility for anything. Paid for a superior room but got a standard. No refund or care. The room was horrible, old and numerous problems. Plus like a sauna as no air-conditioning. The staff were rude and disrespectful to me as I justly complained. Couldn't wait to leave. No sunbeds around the pool. Restaurant was awful, around 10 euros for a horrible breakfast in a run-down and depressing environment. Ignorant staff. Everything's controlled and as they want it, not for the guests. It was a job, not a holiday.
Stayed 7 nights in Jun 2023
Response from Servatur Green Beach on Jun 23, 2023
Dear Anna,We are very sorry that you feel having experienced the situation you have described. During your stay in three different booking periods you had different room types, and you didnt want the correct ones we offered you. All in all, it is a pity you did not spent a lovely time with us. We have taken notes of the inconveniences you had and we take this opportunity to express our deepest apologies.Kind regards,

10/10 Excellent

Paul

Traveled with partner
Liked: Staff & service
It needed air conditioning
Stayed 1 night in Jun 2023
Response from Servatur Green Beach on Jun 19, 2023
Dear Paul,Thank you very much for sharing your experience in Servatur Green Beach. We have taken note of your comment.We hope to see u here again. Kind regards.

10/10 Excellent

Anne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Had a short unplanned stay here because of a last minute mobile offer. Paid a little extra for breakfast - very wise. Very grateful I took this offer of accomodation . Fantastic location with sea view. Short walk to everything. Highly recommended.
Stayed 3 nights in May 2023
Response from Recepción on Jun 12, 2023
Dear Anne,Thank you very much for your wonderful review. This works as a huge motivation for Servatur staff. All Servatur Green Beach will be pleased to welcome you again.

10/10 Excellent

Ed

Stayed 1 night in Apr 2023
Response from Recepción on Jun 12, 2023
Comments like yours help us everyday to keep improving. Thank you so much for your words.

10/10 Excellent

JAN

Stayed 7 nights in Apr 2023
Response from Recepción on Jun 12, 2023
Comments like yours help us everyday to keep improving. Thank you so much for your words.

6/10 Okay

Pekka

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jan 2023
Response from Servatur Green Beach on Feb 8, 2023
Dear Pekka,Thank you very much for your rate.We hope to see you soon again.Kind regards

6/10 Okay

Jan Erik

Liked: Cleanliness
Stayed 3 nights in Jan 2023
Response from Recepción on Jan 23, 2023
Estimado Jan Erik,Muchas gracias por calificar su estancia en nuestro hotel.Esperamos volver a verle pronto.Saludos cordiales,Servatur Green Beach.

8/10 Good

Peter, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time staying here, not to busy place so for me great. If you want night life then anfi del mar is not far away otherwise if nightlife is what you want it maybe a bit quiet for you. But I enjoyed my stay. And reception staff great.
Stayed 2 nights in Sep 2022
Response from Recepcion on Oct 10, 2022
Dear Peter,Thank you very much for your kind words.We are lloking forward to see you here soon.Warm regards,Servatur Green Beach.

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff,helpful and courteous and pleasantly surprised by the complimentary prossecco ,water and nuts in the room.
Stayed 1 night in Aug 2022
Response from Servatur Green Beach on Sep 20, 2022
Dear Martin,Thank you for spend your time rating us.We hope to see you again soon.Kind regards.

10/10 Excellent

souvik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed in the hotel for 7 nights. Very peaceful, relaxing. Had nice breakfast and enjoyed Thursday special Canarian food. Great beaches nearby.
Stayed 7 nights in Jul 2022

8/10 Good

Y

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for one night room clean ground floor had easy access to pool area
Stayed 1 night in May 2022

8/10 Good

Peter, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay here, lovely roof top with jacuzzi and not a busy complex. Nice area but with a reasonable walk over to Anfi del mar. Would return again , great views. Good value!
Stayed 4 nights in May 2022

10/10 Excellent

Finbarr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the facilities were great. Great pool, sun roof, great room with balcony overlooking the sea. The location is great, short walk to Anfi or Arguiniguian and lovely beach 2 mins walk from the hotel. The staff were all lovely. In particular Aida ( no need for the trainee badge, her training is complete) and Yazmina (promotion soon Servateur as she is a very professional person and a credit to your organisation). I enjoyed the stay so much I extended it and will certainly return.
Stayed 3 nights in May 2022

8/10 Good

Jagtar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

Pekka

Stayed 2 nights in Apr 2022

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Mar 2022

10/10 Excellent

JAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful view from the window, close to Anfi beach, high comfort, very clean hotel ... I will definitely come back to this place
Stayed 9 nights in Mar 2022

2/10 Terrible

sammy

Traveled with family
Disliked: Amenities, property conditions & facilities
Twice as expensive as seen when I checked after I booked . Run down rooms with no tea and coffee in rooms .
Stayed 1 night in Dec 2021

8/10 Good

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to the local beach with restaurants and shops nearby. Great view over the sea in the higher floors. The pool is nice but couod stay open longer in the evening. The breakfast is very standard european continental/British
Stayed 5 nights in Nov 2021
Response from Elías on Nov 15, 2021
Dear Steve, Thank you for your great review. Your opinion is very important for us in order to keep improving. We would like to see you once again. Kind regards, Servatur Green Beach.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2021

8/10 Good

Zoltan

Liked: Cleanliness, staff & service, property conditions & facilities
Well located, well organized hotel, with apartments reasonably equipped, although lack of air conditioning would probably be quite uncomfortable, although was OK in November.
Stayed 2 nights in Nov 2020
Response from Elías Pacheco on Nov 27, 2020
Dear Zoltan, Thank you for your nice review. We are glad you enjoyed your holidays. We would like to see you once again. Kind regards, Servatur Green Beach.

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Elías on Nov 11, 2020
Dear Grant, Thank you for your nice review. We are glad you enjoyed the views from your balcony. It is really amazing. We hope to see you once again. Kind regards, Servatur Green Beach.

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020
Response from Elías on Nov 11, 2020
Dear Grant, Thank you for your nice review. We are glad you enjoyed the views from your balcony. It is really amazing. We hope to see you once again. Kind regards, Servatur Green Beach.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Hotel and it’s location are good. You can expect everything that a 3 star hotel provides. Rooms are spacious and the balconies are quite big. Ask for a room from 3rd floor up to get a sea view. The view is breathtaking so worth paying a bit more. Breakfast is excellent it also worth paying for. Staff is helpful. The only downside is that smoking is allowed everywhere outside even though it’s a non smoking hotel. It was a bit annoying on the balcony and the pool area. However I think this is normal in Gran Canaria. I’d stay in this hotel again. Very good value for money.
Stayed 10 nights in Sep 2019
Response from Elías on Oct 2, 2019
Dear client, Thank you for taking your time writing your opinion about your stay with us. We really appreciate your kind words . All our team work with enthusiasm everytday to make our guests feel at home. It is fantastic that you have already decided to come back. We hope to see you. Kind regards, Servatur Green Beach.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything was perfect hotel staff and room. We very enjoyed our holidays.Thank you very much!!!
Stayed 14 nights in Aug 2019
Response from Servatur Green Beach on Sep 11, 2019
Dear Guest, Thank you so much for sharing your experience at Servatur Green Beach. Thousand thanks for your comment. We are very happy to know you enjoyed a great holidays at our hotel. We hope to see you again in the future. Kind regards,

10/10 Excellent

anat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
Relative to the 3 * hotel it certainly was a surprise. Clean, spacious, good and satisfying breakfast. I got a room with a balcony for a garden not far from the pool. The staff at the poolside restaurant is courteous and nice. I enjoyed
Stayed 1 night in Jul 2019
Response from Aythami Quintana on Jul 18, 2019
Dear anat, Thank you so much for sharing your experience at Servatur Green Beach. Thousand thanks for your fantastic comment. We are very happy to know you enjoyed a great holidays at our hotel. We hope to see you again in the future. Kind regards,

4/10 Poor

Verified traveler

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
The floor was dirty when we arrived, a lot of sand and hairs. Mould on shower sealant and other parts.
Stayed 7 nights in May 2019
Response from Chema on Jun 5, 2019
Dear guest, Thank you so much for sharing your experience at Servatur Green Beach. We take this opportunity to apologize for not having reached your entire satisfaction this time. Kind regards, Servatur Green Beach

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2019
Response from elias on May 13, 2019
Dear client, Thank you very much for rating us with a 5/5. We hope to see you again. Kind regards, Servatur Green Beach.

10/10 Excellent

glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great one night stay
We booked the hotel for 1 night and were really surprised how nice it is . The staff were lovely and everything was really nice. The rooms were exceptionally clean and had fabulous views out to the ocean . The beach is on site snd puerta Rivo is a very short taxi ride away. Breakfast was included and was very very good with everything you needed. I would fully recommend the hotel which is great value for money. I would have happily stayed for a week had we not got accomodation already booked elsewhere.
Stayed 1 night in May 2019
Response from Elías on May 7, 2019
Dear client, Thank you so much for sharing your experience at Servatur Green Beach. Thousand tanks for your fantastic comment. We are very happy to know you enjoyed a great holidays at our hotel. We hope to see you again in the future. Kind regards, Servatur Green Beach.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great pool area and roof bar. ROOMS need redecoration.
Stayed 7 nights in Apr 2019
Response from Elías on May 7, 2019
Dear client, Thank you so much for taking the time to share your experience at Servatur Green Beach. Comments like yours help us every day to keep improving. Thank you so much for your words. All our staff will be pleased to welcome you again. Kind regards, Servatur Green Beach.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location with a lovely view over the bay. Super staff all very helpful, room was big and clean with a large separate living area and larger balcony than usual. Very close to many small but good restaurants and shops
Stayed 3 nights in Apr 2019
Response from Elías on Apr 22, 2019
Dear client, We are glad to know that our facilities fit you. Our team is constantly working to offer a lovely place to spend your holidays. We value a lot our guests’ comments as it is an important source of continuous information that is very useful for us to improve our facilities and services following their wishes and preferences. It has been a pleasure that you spent your holidays with us at Servatur Green Beach. We hope to welcome you back soon. Kind regards, Servatur Green Beach.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Our room was not the cleanest neither were the communal areas, the window had been left open so on arrival was full of mosquitos, the main beds were ok but the sofa and pull out bed for the kids were probably the least comfortable we have ever had, our blow up bed we take camping is better.
Stayed 1 night in Apr 2019
Response from Elías Pacheco on Apr 16, 2019
Dear client, First of all, thank you very much for sharing your experience with us. Rest assured that we have shared your comments with the respective heads of departments involved and actions would be taken to address all your concerns. We would be delighted if you would honor us with another opportunity to convince you of our Servatur Hotels service and quality. Kind regards, Servatur Green Beach.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Reception Green Beach on Mar 31, 2019
Dear Amy, We are glad to know that we were able to offer you a good experience at Servatur Green Beach and we would like to thank you for rating us with 5/5. Kind regards, Servatur Green Beach

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the beach with nice sea views. Rooms are kept at a good temperature and daily housekeeping ensures cleanliness. There aren't a lot of English TV channels available as standard and you may have to pay extra to get them. The hotel staff are very outgoing, including swimming pool staff and at the hotel bar/restaurant. They even served me dinner at closing time on my first night. Enjoyed my time here immensely.
Stayed 5 nights in Nov 2018
Response from Green Beach Reception on Dec 5, 2018
Dear guest, We really appreciate your kind words regarding our facilities. All our team work with enthusiasm and we are happy our guests can appreciate it. We hope you had a nice return to home. In the name of all our staff, we hope to have the chance to welcome you back. Kind regards, Servatur Green Beach

10/10 Excellent

Anne, Lisburn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel right on beach front.. Friendly staff and very clean and comfortable apartments. Great hotel for a relaxing break. Would recommend this hotel to friends.
Stayed 7 nights in Sep 2018
Response from Elías Pacheco on Sep 21, 2018
Dear Anne, Thank you so much for rating Servatur Green Beach with a 5/5. It means you enjoyed your stay with us, which makes us very happy. We really appreciate your kind words regarding our staff. All our team work with enthusiasm everyday to make our guests feel at home. We are glad to know that our facilities fit you. Our team is constantly working to offer a lovely place to spend your holidays. Thank you so much. All our staff will be pleased to welcome you again. Kind regards, Servatur Green Beach.

8/10 Good

Minty, wolverhampton england

Liked: Staff & service, property conditions & facilities, room comfort
Pleasant hotel
The hotel was reasonably clean and tidy for a 3star rating. The double sofa bed was more than adequate, and the kitchenette was useful despite the lack of draining board and a couple of missing utensils. The balcony was a big plus for relaxing. The most pleasing aspect was the shower which was fully operational and spacious. The lack of parking for our hire car was a real let down as it took us over 40minutes to find parking which was some 5-10 minutes away from the hotel. Overall it was a pleasant stay, helped by the weather and a great shower.
Stayed 7 nights in Aug 2018
Response from Elías Pacheco on Aug 27, 2018
Dear Minty, From Servatur Green Beach we thank you for taking the time to share with us your comments. It is a pleasure to read that we achieved your expectations. Our guest´s satisfaction is fundamental in order to keep improving. We want you to feel part of the Servatur family. It is very value for us to improve following our guests' comment. We will put our biggest efforts to improve this aspect. We wish to be your next option on your next holidays. Kind regards from all our staff. Servatur Green Beach.

6/10 Okay

Verified traveler

There is no air conditioning in the rooms so the only way to get a breeze it book the 4th floor or above with a sea view to receive a breeze, anything else has none. Levels 1 & 2 suffer from being surrounded by plants, trees & foliage which attracts all the insects if windows are open.
Stayed 2 nights in Aug 2018

10/10 Excellent

Ursela

Liked: Property conditions & facilities
Stayed 7 nights in Jun 2018
Response from Rosalva Moreno on Aug 28, 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and Beautiful views
On the beach, out of the way, nice and quiet, great pool
Stayed 7 nights in Jul 2018
Response from Elías Pacheco on Jul 26, 2018
Dear guest, Thank you very much for choosing Servatur Green Beach for your holidays and for rating us with a 5/5. We are glad that everything has been to your liking. It is very important for us to know that you have been so happy and that you will be back next September. We are waiting with open arms. Receive a warm greeting on behalf of all our staff. Servatur Green Beach.

6/10 Okay

Michael

Liked: Cleanliness
Stay clear if you want a relaxing holiday
Arrived to a warm welcome, staff seemed very helpful however they did not have any fans for the rooms, my reply was simply, how have you run out? Surly it’s one fan per room as you do not have air con. His response was I’m sorry, you can try again tomorrow morning. 4 days into the holiday we eventually got one, I was expecting a deposit obviously but he actually charged me to use the fan for the entire week even though I only needed it for 3 days which is ridiculous when you don’t have air con in your apartments, the beds are uncomfortable and do not match the photos online, the shower and balcony’s are okay, I paid for a higher story room and was on floor 3 due to refurbishments, no refund was applicable apparently. The workmen were drilling and banging each morning at 7am refurbishing rooms on every floor. To say it was a relaxing week would be a lie. Don’t waste your money on this hotel, go stay at the anfi which is 10 mins down the road. It’s a bit more expensive but you won’t have any issues with that place. It’s a 10/10 where as his place is about a 5/10 at best
Stayed 7 nights in Jul 2018

8/10 Good

Dan

Liked: Staff & service, room comfort
Cheap and cheerful..
Cheap and cheerful. Staff & service was really good, along with evening meals. Breakfast was a bit of a let down, but only personal preference, still plenty of choice. WiFi throughout hotel is good, even next to the pool. Some parts of the hotle need a bit of TLC, but overall very pleased with our stay.
Stayed 5 nights in Sep 2017

4/10 Poor

Gabriella

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have been a lot of places before we went to the Servatur Green Beach but so far it was the most disappointing place we ever been before. We booked a sea view room, however, because our room was on the second floor we didn't have the sea view. We told to the reception we would like to move to the upper floor but because of the full house, they could not provide for us another room. They told us on Wednesday we will able to move to another floor. However, when we went to ask them on Wednesday they told said we should pay 40 Euro to move any other room. It was very disappointing and unfair. However, the biggest unfair things was we did not get any information in advance that they do NOT HAVE AIR CONDITION IN THE WHOLE HOTEL. Therefore, we had to leave open all the time the balcony door to able to sleep. However, most of the time it was too hot to able to sleep and because we were on the second floor we heard every noise from the poolside. We tried to sleep in the room but the bed was very uncomfortable so we decided to sleep on the sofa but it was very noisy. So the whole week what we spent there we could not sleep at all. Honestly, we did not have too much expectation from the hotel but this hotel was very below of the level and underdeveloped place. We would never ever come back and would never recommend to anybody!
Stayed 7 nights in Sep 2017

8/10 Good

l, uk

Liked: Staff & service
Next to beach. Nice pool, good beach bar
The rooms are a bit dated but for the money it was fine. If more than 3 are going in a room the 4th bed was a camping one not the best. The overall hotel was fine. Breakfast was an expected standard. Only a 10 min bus from Puerto rico. 30 mins from airport
Stayed 7 nights in Aug 2017

10/10 Excellent

Ronke, Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with very helpful and friendly staff
I stayed for 7 nights with my teenage daughter and had a brilliant time. Would definitely stay in the hotel again.
Stayed 7 nights in Jul 2017