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Reviews of Muthu Queens Hotel

4 out of 5
Muthu Queens Hotel
Corran Esplanade, Oban, Scotland

Reviews

7.8

Good

Rating 10 - Excellent. 150 out of 549 reviews" "
Rating 8 - Good. 229 out of 549 reviews" "
Rating 6 - Okay. 105 out of 549 reviews" "
Rating 4 - Poor. 54 out of 549 reviews" "
Rating 2 - Terrible. 11 out of 549 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kelvin

Liked: Cleanliness, property conditions & facilities, room comfort
Very good
Stayed 1 night in Feb 2023

6/10 Okay

Peter

Stayed 1 night in Nov 2022

6/10 Okay

Craig

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
People were very accommodating, the bed was pretty good, but the place is getting run down. Great location
Response from Junaid Dar, Hotel Manager on Nov 7, 2022
Dear Mr. Otter, Greetings from Muthu Queens Hotel, Oban! At the outset I would like to thank-you for taking time to write a feedback. It is always a great pleasure to receive great feedback and simultaneously I have taken a note on the overall feedback for us to work on it. I look forward to welcoming you back in the not too distant future, and the team here remains on standby to serve all of your requirements once again! Warm regards,

6/10 Okay

Craig

Traveled with family
Good beds, very dated property, friendly staff
Response from Junaid Dar, Hotel Manager on Nov 2, 2022
Dear Mr. Craig, Greetings from Muthu Queens Hotel, Oban! At the outset I would like to thank-you for taking time to write a feedback. It is always a great pleasure to receive great feedback and simultaneously I have taken a note on the overall feedback for us to work on it. I look forward to welcoming you back in the not too distant future, and the team here remains on standby to serve all of your requirements once again! Warm regards,

10/10 Excellent

George

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Hotel room for chilling and relaxing
On booking into the Hotel I was given an upgrade to Deluxe room which I believe is rooms 1 to 8. This upgrade was very much appreciated, and I would if visiting the hotel for personal reasons would definitely upgrade to Deluxe but with this visit being Business this option is not available for Company business
Stayed 1 night in Oct 2022
Response from Junaid Dar on Oct 24, 2022
Dear Mr. George, Greetings from Muthu Queens Hotel!It is always a great pleasure to receive great feedback. I will ensure your feedback is passed on to entire team. Providing our guests with amazing experiences and ensuring that they are happy is always our top priority. I look forward to welcoming you back in the not too distant future, and the team here remains on standby to serve all of your requirements once again! Warm regards, Junaid Dar Hotel Operations Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Best Western Muthu Queens Team on Oct 16, 2022
Dear Mr. John, Greetings from Muthu Queens Hotel!It is always a great pleasure to receive great feedback. I will ensure your feedback is passed on to entire team. Providing our guests with amazing experiences and ensuring that they are happy is always our top priority. I look forward to welcoming you back in the not too distant future, and the team here remains on standby to serve all of your requirements once again! Warm regards, Junaid Dar Hotel Operations Manager

6/10 Okay

Edward

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Sep 2022

6/10 Okay

Ronald, Edinburgh

Traveled with partner
Disliked: Cleanliness, amenities
This hotel is advertised and presumably priced as '4 star'. Our experience of the hotel did not match this rating in spite of being given an upgrade to a room with a splendid view. The property was shabby and the daily maintenance of the bedroom/bathroom was questionable. The staff were pleasant.
Stayed 4 nights in Sep 2022
Response from Junaid Dar, Hotel Manager on Oct 2, 2022
Dear Guest,Greetings from Muthu Queens Hotel, Oban! At the outset I would like to thank-you for taking time to write a feedback. It is always a great pleasure to receive great feedback and simultaneously I have taken a note on the overall feedback for us to work on it. I look forward to welcoming you back in the not too distant future, and the team here remains on standby to serve all of your requirements once again! Warm regards,

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2022

8/10 Good

Kathryn

Stayed 1 night in Sep 2022
Response from Best Western Muthu Queens Team on Sep 26, 2022
Dear Kathryn, thank you for taking your time to give us a review.

8/10 Good

LOWELL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no parking.
Stayed 1 night in Sep 2022
Response from Best Western Muthu Queens Team on Sep 25, 2022
Thank you for taking your time to give us a review. Yes, maybe you could not find parking space but we do offer a limited number of parking space which operate on first come, first serve basis.

10/10 Excellent

Martn

Stayed 1 night in Sep 2022
Response from Best Western Muthu Queens Team on Sep 25, 2022
Thank you for taking your time to give us a review, we hope to welcome you again the next time you are in Oban.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Noisy lift.
Our room(No 25) was right beside a Very noisy lift which was in use late into the night and from very early in the morning. This made sleeping difficult and any chance of a lie-in impossible. We also could not access the hotel fred wifi.
Stayed 3 nights in Sep 2022
Response from Best Western Muthu Queens Team on Sep 25, 2022
Thank you for taking your time to write us a review. We would like to apologise for the noise from the lift disturbing your stay. We hope to welcome you back again the next time you are in Oban.

10/10 Excellent

G

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Best Western Muthu Queens Team on Sep 13, 2022
Thank you for taking the time to give us a review.

6/10 Okay

Audra

Traveled with partner
Liked: Cleanliness, staff & service
First and foremost the staff was wonderful and the bar was great! Everyone was super friendly. Parking was on site and easy. Location was a bit farther from town than lots of places, which we wanted so it would be quiet and we like to walk. However. There is no a/c and our room had a great view but was extremely hot. We opened the windows to let some fresh air in and it was like we were outside. Very very noisy rooms. We would wake up all night long to drunk people outside or people speeding by. And all morning from people delivering or checking into town. The other choice is sweat it out and close the windows. Still a cute place. Just don’t plan on sleeping.
Stayed 3 nights in Aug 2022
Response from Best Western Muthu Queens Team on Sep 13, 2022
Thank you for taking your time to write us this review, our staff will really appreciate this. We would like to apologise for the noisy room you had to experience. However, during your stay with us the weather was too good for the first time here hence not having A/C in the rooms. We never had a need for it before but we will consider getting some for the future. Otherwise, we hope you enjoyed your time in Oban and we hope to welcome you again in the future.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Disappointing
This is not a 4 star hotel. Very poor standard of decor. Rooms are particularly poor standard. Place needs a total refurbishment. Very limited facilities. Lacking in any vibe or atmosphere. Good points were the multi tasking, pleasant staff (very few of them) and the clean bed linen and towels. Would not stay there again. Would not recommend.
Stayed 2 nights in Aug 2022
Response from Best Western Muthu Queens Team on Sep 13, 2022
Thank you for taking your time to write us a review. We would like to apologise for the quality of our hotel decoration, we will pass on your feedback to our management team for their consideration on our next hotel renovation.

8/10 Good

Catherine A.

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2022

8/10 Good

Joyce

Liked: Cleanliness, staff & service, room comfort
Enjoyable stay
My husband and I stayed 3 nights in June, wishing it were more. We booked a king room and they gave us a corner room on the top floor facing the sea. The room was cosy, had a big tub, heated towel rack, openable window. We enjoyed the buffet breakfast, an additional £10 per person. It included eggs, beans, mushrooms, bacon, toast, yogurt, etc. The hotel is right on the water. You can easily walk to the downtown shops and restaurants in 15-20 minutes; to the ferry terminal in 25 minutes. We did the one day bus tour to isle of Mull and Iona which I recommend. We saw dolphins jumping and playing on the approach to the isle of Mull. The visit to the Abbey on Iona was wonderful. We were comfy in our room in the BW Muthu Oban and would stay there again.
Stayed 3 nights in Jun 2022

6/10 Okay

Garry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The views and location
Stayed 2 nights in Jun 2022

6/10 Okay

Carol

Liked: Room comfort
Stayed 2 nights in Jun 2022

6/10 Okay

Linda

Overnight in Oban
Not enough staff. Those that there were were really good and helpful. The weather was dreadful and we were told the restaurant wasn’t open so we had to go to their sister hotel further up the prom for the restaurant. We did. The food was a buffet which though tasty wasn't hot enough. Hot plates would have helped. Restaurant drinks meant a long queue at the bar as no service. Food rather overpriced for the quality and a buffet. We had no remote for our TV and none could be found. We were glad we were only staying 1 night. This 1 night was well overpriced for the quality and services we had
Stayed 1 night in Jun 2022

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Curtains didn’t block out the morning light, thin walls and ceiling. Heard people all night in the hall slamming doors and walking around, the guy above me was snoring like he was in my room with me. No do not disturb signs for doors, rooms turned daily weather needed or not. Main problem was the noise And the bright light entering my room. Had to wear earplugs and eye covers to sleep
Stayed 6 nights in May 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kind staff
Reception manager was so kind as I was unwell with a migraine. Just needed to sleep. They let us have our room 3 hours early and had even pulled all the curtains to make the room dark for me. Kind. Next day the same man asked if I was better. Chef came to personally ask if everything was ok during breakfast. Seemed to be a family business with more of a personal touch unlike the service in a big chain hotel.
Stayed 1 night in Jun 2022

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, comfortable bed 👍
Stayed 1 night in May 2022

8/10 Good

Lesley

Stayed 1 night in May 2022
Response from Best Western Muthu Queens Team on May 29, 2022
Thank you for taking your time to review your stay with us. We are delighted that you had a great experience staying with us. We hope to see you again the next time you are back in Oban. Thank you

6/10 Okay

Eliza

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2022

6/10 Okay

D

Stayed 1 night in May 2022
Response from Best Western Muthu Queens Team on May 29, 2022
Thank you for taking your time to review your stay. We apologies for you not having a satisfy stay with us. We will take your comment into consideration to improve for our future guests. Thank you.

4/10 Poor

Laurie

Stayed 1 night in Apr 2022

4/10 Poor

Lorraine

Liked: Staff & service
Disliked: Property conditions & facilities
Room smelled of smoke, the pipes/heating were very noisy.
Stayed 1 night in Apr 2022
Response from Best Western Muthu Queens Team on May 29, 2022
Thank you for taking your time to review your stay. We apologies for you not having a satisfy stay with us. We will take your comment into consideration to improve for our future guests. Thank you.

8/10 Good

Rose-mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022
Response from Best Western Muthu Queens Team on May 29, 2022
Thank you for taking your time to review your stay with us. We are delighted that you had a great experience staying with us. We hope to see you again the next time you are back in Oban. Thank you

4/10 Poor

Ron

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not great
No way this is a 4 🌟 hotel. 2 maybe, if you don't count the quality of the beds, which I would only expect to see in a homeless shelter. Might have been 3 🌟 40 years ago, but needs a lot of work to get up to even minimal Best Western standards.
Stayed 2 nights in Nov 2021
Response from Best Western Muthu Queens Team on Dec 3, 2021
Dear Ron, Thank you for staying with us at the Best Western Muthu Queens hotel and leaving your comments. We take all the guests reviews very seriously as they contribute in the improvement of the service and a better future stay for our guests. We would like to sincerely apologise that the room was not up to the standard. We have passed your feedback to the right department in order to look into the room standard. Thanking you again and hope to see you back with us. Kind Regards,

8/10 Good

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nobody available on departure, no place to leave room key.
Stayed 1 night in Nov 2021
Response from Best Western Muthu Queens Team on Nov 21, 2021
Dear Douglas, Thank you for choosing Best Western Muthu Queens Hotel for your stay during a visit to Oban and taking time to leave the review. We are delighted to learn that you had such a positive experience staying with us. We have phone number on the front desk provided for any assistance or queries. We're looking forward to welcome you again in the future. Best Regards,

10/10 Excellent

Antje

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Best Western Muthu Queens Team on Nov 11, 2021
Dear Antje, Thank you for your wonderful review! We are so happy to learn that you enjoyed your stay with us. Hopefully see you again soon. Warm Regards,

6/10 Okay

Jacob

Liked: Cleanliness, staff & service
It’s ok
The staff was friendly. The bed wasn’t that comfortable but it was clean. Parking was an extra expense despite being told there was free parking. There were very few spaces available for free parking. It was a little bit of a walk to town but not bad especially since the view was so beautiful. We were greeted by a friendly face upon arrival as well as checking out. It’s nothing special. It won’t stand out as outstanding but it also won’t ruin your trip.
Stayed 1 night in Oct 2021
Response from Best Western Muthu Queens Team on Nov 11, 2021
Dear Jacob , Thank you for choosing Best Western Muthu Queens Hotel for your stay during your visit to Oban and taking time to leave the review. We are delighted to learn that you had such a positive experience staying with us. We do apologise for insufficient parking as we have limited 14 spaces on site. We hope this hasn't deterred you from staying with us in the future. Best Regards,

6/10 Okay

Ravi

Liked: Cleanliness, staff & service, amenities
Lovely 10-15 mins stroll along the promenade to the town centre. Nice scottish breakfast but lack of kippers and vegetarian sausages. Chef's amazing vegetarian Penne Arabiata was the best I have every had at dinner. Managed to get an on site car parking space but there is a lack of parking near by. if you do find a space on the promenade then be aware that the machines some times do not print a ticket so best pay by phone to avoid wasted money. There was a loud noise from a pump near my room that was not resolved during my stay and kept me awake at times.
Stayed 5 nights in Sep 2021
Response from Best Western Muthu Queens Team on Nov 11, 2021
Dear Ravi, Dear , Thank you for taking the time to write a review. We appreciate all comments that we receive as it helps us to improve our product and our service. We do apologise for the inconvenience due to noise issue. We have passed it to our Maintenance Team and it's now rectified. We really hope that it hasn't deterred you from staying again with us at Best Western Muthu Queens Hotel. Kind Regards,

8/10 Good

Anil

Traveled with family
It's an OK property. I would rate it as 3 star
Stayed 1 night in Sep 2021
Response from Best Western Muthu Queens Team on Nov 11, 2021
Dear Anil, Thank you for choosing Best Western Muthu Queens Hotel and sharing a feedback. We hope that we can welcome you back very soon. Warm Regards,

2/10 Terrible

JOHN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Western. Very disappointing experience
We stayed in the suite. A tired and drab room with wires hanging from the TVs and walls, with no pictures on the walls. The bedroom was noisy due to the outside humming of a generator. The ‘living spaces’ had vintage faux leather sofa set. Very uncomfortable. The restaurant food was plain with overcooked vegetables. The day we arrived there were new staff whom clearly had not been given any training. The cost in our opinion was extortionate for a very poor hotel that is well past its former glory. This is not in my opinion anything like the standard one expects from Best Western. Strongly recommend to choose a different hotel until Best Western management refurbishes it. We had booked for 3 nights and instead left promptly the next morning.
Stayed 3 nights in Sep 2021
Response from Best Western Muthu Queens Team on Nov 11, 2021
Dear John, Thank you for taking the time to write a review. We appreciate all comments that we receive as it helps us to improve our product and our service. We are disappointed to learnt hat the room was not up to your standard. We have taken your feedback forward in order to improve our standards. We really hope that it hasn't deterred you from staying again with us at Best Western Muthu Queens Hotel. Kind Regards, Best Western Muthu Queens Team

4/10 Poor

Delta

Traveled with group
Disliked: Property conditions & facilities, room comfort
Hot rooms
Nice staff, hot hot hot rooms! Breakfast was a complete shambles
Stayed 2 nights in Sep 2021
Response from Best Western Muthu Queens Team on Nov 23, 2021
Dear Delta, Thank you for choosing Best Western Muthu Queens Hotel for your stay. We would like to sincerely apologise for any inconvenience caused due to breakfast service. Your feedback was passed to the team in order to improve our standards. Should you decide to stay with us in the future, please do not allow this incident to deter you from visiting us again. We would like the opportunity to make up for the previous stay. Kind Regards,

8/10 Good

Hugh

Liked: Cleanliness, property conditions & facilities, room comfort
Really enjoyed our stay only couple of things too say im being picky regarding no tv remote in room and staff really helpful and freindly even though they were extremely short staffed would definitely stay again
Stayed 2 nights in Aug 2021
Response from Best Western Muthu Queens Team on Nov 23, 2021
Dear Hugh, Thank you for choosing the Best Western Muthu Queens Hotel for your stay during a visit to Oban. We are happy to learn that you have enjoyed your stay and we do look forward to welcoming you back in the future. Our team was very appreciative of the comments. Kind Regards,

8/10 Good

Annie

Liked: Cleanliness, property conditions & facilities, room comfort
Oban hotel short walk from town
Standard non-budget hotel. Does what it says on the tin. All the things you expect in a room. Good breakfast. Lounge area unbearably hot so not pleasant to enjoy a drink in there
Stayed 2 nights in Aug 2021
Response from Best Western Muthu Queens Team on Nov 23, 2021
Dear Annie, Thank you for choosing Best Western Muthu Queens Hotel for your stay during a visit to Oban and taking time to leave the review. We are delighted to learn that you had such a positive experience staying with us and we're looking forward to welcome you again in the future. Best Regards,

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Best Western Muthu Queens Team on Nov 23, 2021
Dear James, Thank you for your wonderful review! We are so happy to learn that you enjoyed your stay with us. Hopefully see you again soon. Warm Regards,

6/10 Okay

John

Liked: Cleanliness, staff & service, room comfort
Hotel location is great, when booking this hotel parking space was included but had to pay for parking on main road as the parking at the hotel is limited,hotel is a little bit run down but clean
Stayed 1 night in Aug 2021
Response from Best Western Muthu Queens Team on Nov 23, 2021
Dear John, Thank you for choosing Best Western Muthu Queens Hotel for your stay. We would like to sincerely apologise for any inconvenience caused due to breakfast service. Your feedback was passed to the team in order to improve our standards. Should you decide to stay with us in the future, please do not allow this incident to deter you from visiting us again. We would like the opportunity to make up for the previous stay. Kind Regards,

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Best Western Muthu Queens Team on Nov 23, 2021
Dear Allan, Thank you for your wonderful review! We are so happy to learn that you enjoyed your stay with us. Hopefully see you again soon. Warm Regards,

10/10 Excellent

Mr mrs T

Stayed 2 nights in Jul 2021
Response from Best Western Muthu Queens Team on Nov 23, 2021
Dear Mrs. T, Thank you for your wonderful review! We are so happy to learn that you enjoyed your stay with us. Hopefully see you again soon. Warm Regards,

10/10 Excellent

Tim

Stayed 1 night in Jul 2021

4/10 Poor

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room had a sea view, which was nice. The room had some electric issues, plugs that were multiple points, date of checking out of date. The bed was comfy and the staff helpful.
Stayed 3 nights in Jul 2021
Response from Best Western Muthu Queens Team on Nov 23, 2021
Dear Guest, Thank you for choosing Best Western Muthu Queens Hotel for your stay. We would like to sincerely apologise for any inconvenience caused. Your feedback was passed to the team in order to improve our standards. Should you decide to stay with us in the future, please do not allow this incident to deter you from visiting us again. We would like the opportunity to make up for the previous stay. Kind Regards,

6/10 Okay

Sean

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Queens oban
Good room , clean and fresh. Breakfast was reasonable. Scramble eggs need to be cooked more. And was not advised restaurant was closed on visit. A bit of an inconvenient
Stayed 2 nights in Jun 2021
Response from Gaurav on Jun 30, 2021
Dear Sean, Thank you for taking the time to write a review following your recent stay with us. I am glad you liked the room. Rest assured that your feedback about scramble eggs has been noted and shared with our team for review and corrective actions. I apologise for the inconvenience caused during your stay regarding dinner facilities not available during your stay . We hope to welcome you back again soon. Kind Regards Gaurav

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Gaurav on Jun 23, 2021
Dear Guest , Thank you for rating us 10/10 . We delighted to see that you were completely satisfied with your stay at our hotel. Looking forward to welcoming you back soon ! Kind Regards Gaurav Sekhri General Manager

8/10 Good

Margaret

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021
Response from Gaurav on Jun 21, 2021
Dear Margaret , Thank you for leaving a review , we are delighted to read that you are happy with the stay . Kind Regards Gaurav

10/10 Excellent

Lyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2021
Response from Gaurav on Jun 13, 2021
Dear Lynn, Thank you for taking the time to write a review following your recent stay with us. I am very happy hear that you had an excellent stay at our hotel We hope to welcome you back again soon. Kind Regards Gaurav Sekhri General Manager