2 outdoor pools, sun loungers
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Reviews of Panamericana Hotel - Arica

3 out of 5
Panamericana Hotel - Arica
Avenida Comandante San Martin 599, Arica, Arica y Parinacota

Reviews

8.2

Very Good

Rating 10 - Excellent. 29 out of 82 reviews" "
Rating 8 - Good. 36 out of 82 reviews" "
Rating 6 - Okay. 11 out of 82 reviews" "
Rating 4 - Poor. 4 out of 82 reviews" "
Rating 2 - Terrible. 2 out of 82 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, 3 pools, good breakfast selection, delicious lunch, easy and central to walk area, loved birding out our door.
Stayed 2 nights in Feb 2024

10/10 Excellent

Luis Fernando

Stayed 14 nights in Dec 2023

10/10 Excellent

Juan

Stayed 3 nights in Jul 2023
Response from Equipo Hotel Aric on Aug 11, 2023
Estimado Juan, agradecemos su visita y preferencia por nuestro Hotel.Reciba un cordial saludo de equipo Hotel Arica

10/10 Excellent

Juan

Stayed 2 nights in Jul 2023

8/10 Good

Gordon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprise in Arica, Chile
The hotel is well located, right on the beach. The common areas were actually nice looking. The rooms were a bit tired (paint dirty, tile broken, mold in shower, drain wouldn't drain properly, etc.) The bed and pillows were fabulous. The staff was great, breakfast was very good and plenty of it. I'd go back, for sure.
Stayed 1 night in Mar 2020
Response from Patricia on Mar 24, 2020
Gracias por sus comentarios, se tomarán las acciones correspondientes para mejoras los aspectos indicados.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Amenities, property conditions & facilities
It is an outdated hotel. Pool supplies (towels, etc) are in a disgrace condition. They should be ashamed they give those to customers.
Stayed 3 nights in Feb 2020
Response from Hotel Arica on Mar 13, 2020
Thank you for staying with us at Panamericana Hotel Arica. We sincerely hope you enjoyed your visit with us and that we were able to exceed your expectations. We look forward to serving you again when your travel plans bring you back to the Arica area.

8/10 Good

Verified traveler

Stayed 3 nights in Jun 2019

8/10 Good

Bjorn

Liked: Cleanliness, staff & service
Nice stay in Arica Chile
Great Location, the beds are very comfortable amazing ocean view, excellent breakfast and service, but the rooms need some improvement.
Stayed 1 night in Mar 2019
Response from Patricia on Mar 18, 2019
Thank you for your comments that help us to continue improving the services we deliver to our guests.

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
The place is clean and has an incredible view because is in front of the beach, it has nice swimming pools and the restaurant is very good, but it doesn’t have a fitness center and there are no divisions between smoking and no smoking rooms, and the smell of smoke is fiktered to your room if an adjacent room has smoker people, also tap water has a foul smell
Stayed 4 nights in Jan 2019
Response from Patricia on Mar 2, 2019
Agradecemos sus comentarios, estamos en constante mejoramiento.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
The location by the sea was wonderful. We loved the nearby beaches and the sound of the waves lulling us to sleep.
Stayed 8 nights in Jan 2019
Response from Patricia on Feb 27, 2019
Gracias por sus comentarios.

10/10 Excellent

d, san francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place right on the water. Nice views and nice pool
Stayed 2 nights in Nov 2018

10/10 Excellent

Edith, La Serena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property is right by the ocean. You wake up in the morning and can see the beautiful beach and hear the seagulls. The personnel is very pleasant and helpful.
Stayed 3 nights in Sep 2018

4/10 Poor

Meike , London

Disliked: Property conditions & facilities, room comfort
Practical but not nice
Quite a long way from town. More of a business hotel. Ticks all the boxes in terms of practicalities & has decent breakfast buffet, other than that disappointing. Mediocre sea views, chairs on terrace covered in bird poo.
Stayed 1 night in Mar 2018

8/10 Good

Barbara, La Paz Bolivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful relaxing vacation spot- family or alone.
I have been going to this Hotel in Arica since the 70's and has always been my favorite in Arica. The excellent location for a relaxing time wether for beach, for ocean views, for walks on the coast or into town, terrace lunches or evening meals, lounging by the pool and their kids programs, make it superb. They have maintained it well over the years and continuous upkeep keeps it pleasant. The personnel very accommodating. Will continue making yearly visits.
Stayed 7 nights in Mar 2018

8/10 Good

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jun 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for a reasonable price
Stayed two nights. They let us in well before check in time which was very appreciated.

8/10 Good

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Darin, Houston

Arica
It's Arica, the options are limited. I would stay again

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable feel. And helpful staff.
On the edge of town, about a five min cab ride from the centre of things ... But is on a beach, very quiet, and a good restaurant. The operations manager, whose name escapes me, cudnt have been more helpful and sorted out our airline reservation mixup for us. He should be the hotel chains president someday.

8/10 Good

Verified traveler

Liked: Staff & service

4/10 Poor

Markus, Switzerland

Disliked: Cleanliness, property conditions & facilities, room comfort
not really recommendable
easy to notice that the best time of this hotel have already passed. Run down with little to no investment. Hotel benefits from its location and lack of competition.

8/10 Good

Alberto, Peru

Liked: Cleanliness, staff & service
a good hotel but not oustanding
good but not outstanding. Its a good place to stay in Arica but needs some investment in hotel rooms , too small and old.

8/10 Good

Marcelo

Traveled with partner
Liked: Property conditions & facilities
NO
Stayed 6 nights in Feb 2024

2/10 Terrible

Diego

Disliked: Cleanliness, staff & service

6/10 Okay

SERGIO

Liked: Cleanliness
Hotel de pasajeros o eventos?
Mala experiencia, hace años era bueno pero ahora privilegian los eventos, matrimonios, almuerzos de empresas y otros y los pasajeros pasan a segundo término. A las instalaciones les falta un update principalmente en poner ventanales con termopanel en habitaciones para aislar del ruido.
Stayed 3 nights in Nov 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Gianfranco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy lindo el entorno..con mar y playa..todo impecable..muy buena atencion del personal..no es de un valor alto la estadia..restaurante excelente con precios normales.. Cada año viajo por una semana..
Stayed 5 nights in Mar 2023

8/10 Good

rodrigo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena estadia vale la pena sobretodo la terraza
Stayed 1 night in Jun 2022
Response from Patricia Chávez Calderón / Jefe Recepción on Jul 19, 2022
Estimado: Agradecemos sus comentarios y nos alegra que su estadía fuera grata. Cordialmente,

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Falta de control al cargar consumos a la habitacio
Como hotel en general, muy buena experiencia excepto por desprolijidad en el reataurant donde cancele dos co sumos con tarjeta debito por los cuales mantengo los recibos y sin embargo aparecieron como cargo a mi habitacion en el estado de cuenta final al momento de check out. No creo en un error. En ningun momento entregue el numero de mi habitacion al consumir. Alguien cargo consumos entregando mi numero de pieza al azar?...Como controlan quien es quien al momento de consumir y entregar numero de habitacion?? Otros hoteles en el mundo realizan check del pasajero al ingresar al restaurant o bar y servicios y solicitan ver la llave de la habitacion incluso toma do prueba fotografica de esta. Resultado: Confianza de que estos errores no sucedan.
Stayed 2 nights in May 2022

10/10 Excellent

Alejandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen hotel para descansar y relajarse
hotel con muy buena ubicación para ir a las playas y descansar, ricas piscinas y personal muy amable. Buenas instalaciones y muy buena atención, lugar tranquilo para descansar.
Stayed 4 nights in Feb 2020
Response from Hotel Arica on Mar 13, 2020
Muchas gracias por sus comentarios, esperamos poder recibir su visita nuevamente.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una estadía perfecta junto al mar
El hotel es muy lindo. Las piscinas y partes exteriores se asocian perfectamente, y con muy buen gusto, al mar. La decoración de las habitaciones es alegre y adecuada. El personal atento y cordial. Un lugar para volver sin ninguna duda.
Stayed 1 night in Jan 2020
Response from Hotel Arica on Mar 13, 2020
Muchas gracias por sus comentarios, nos alegra saber que nuestro hotel superara sus expectativas

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2020

4/10 Poor

DANIEL

Disliked: Staff & service
En deuda el hotel
Dependencias antiguas, televisor pequeñisimo, esta vez quede al debe.
Stayed 1 night in Dec 2019

4/10 Poor

Jesus

Disliked: Staff & service, property conditions & facilities
Trato nefasto de la persona de recepcion
Al llegar tuvimos que cambiar 3 veces de habitacion, hasta que nos proporcionaron una habitacion como habiamos reservado. El hotel esta viejo y necesita una renovacion completa, el wifi no llega ni a las habitaciones ni a la piscina.
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities
Super Hotel, needs a little remodeling but has everything you need- awesome breakfast included!
Stayed 2 nights in Nov 2019

10/10 Excellent

Héctor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Descanso en Arica
Excelente experiencia. El hotel es muy lindo, cómodo al lado del mar. Ubicación ideal para descansar. Además el personal del hotel fue siempre muy atento y servicial. Un excelente hotel al cual volveré la próxima vez que vaya a Arica.
Stayed 2 nights in Aug 2019

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 1 night in Aug 2019

8/10 Good

Claudio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un excelente servicio instalaciones bellas y limpias el personal muy amable
Stayed 4 nights in May 2019
Response from Hotel Arica on Jun 5, 2019
Espero que tenga un excelente día, muchas gracias por sus comentarios, estamos en constante mejoramiento para entregar un mejor servicio y sus comentarios son de mucha ayuda. Esperamos nuevamente su visita a nuestro hotel, felices los recibiremos!

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Hotel Arica on Jun 5, 2019
Espero que tenga un excelente día, muchas gracias por sus comentarios, estamos en constante mejoramiento para entregar un mejor servicio y sus comentarios son de mucha ayuda. Esperamos nuevamente su visita a nuestro hotel, felices los recibiremos!

8/10 Good

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Hotel Arica on Jun 5, 2019
Espero que tenga un excelente día, muchas gracias por sus comentarios, estamos en constante mejoramiento para entregar un mejor servicio y sus comentarios son de mucha ayuda. Esperamos nuevamente su visita a nuestro hotel, felices los recibiremos!

8/10 Good

Ulises

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Detalles
Check in y check out expedito, solo recomendaría mejorar las áreas del hotel que ven los pasajeros desde sus habitaciones, especialmente patios traseros. Adicionalmente, las aves en el sector son bellas y le dan un toque silvestre al entorno, pero son molestas cuando se suben a las mesas cuando el pasajero se levanta o se descuida.
Stayed 2 nights in Apr 2019
Response from Hotel Arica on Jun 5, 2019
Espero que tenga un excelente día, muchas gracias por sus comentarios, estamos en constante mejoramiento para entregar un mejor servicio y sus comentarios son de mucha ayuda. Esperamos nuevamente su visita a nuestro hotel, felices los recibiremos!

10/10 Excellent

CRISTIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Excelente hotel, ubicacion y desayuno
Stayed 4 nights in Mar 2019
Response from Patricia on Mar 9, 2019
Gracias por sus comentarios, nos ayudan a mejorar el servicio que entregamos

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravillosq vista
Magnífica vista del mar.. Lugar tranquilo y relajante.
Stayed 1 night in Mar 2019
Response from Patricia on Mar 10, 2019
Don Felipe: Muchas gracias por sus comentarios, que nos ayudan a seguir mejorando el servicio que entregamos, le saluda cordialmente

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2019
Response from Patricia on Feb 25, 2019
Gracias

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from Patricia on Feb 25, 2019
Gracias !!

10/10 Excellent

Bruno

Estuvo muy bueno y muy agradable. Las piezas limpias, las camas buenas, el desayuno muy bueno y completo, la estadia en general fue un agrado.
Stayed 3 nights in Nov 2018

6/10 Okay

Henrik

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Víctor Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendable
Personal muy honrados , me devolvieron un celular extraviados , la atención buena y limpio . Cómodo para movilizarse al centro
Stayed 1 night in Jul 2018

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena limpieza, buena calidad del servicio
Muy agradable, buena atención. Habitación segundo piso. Creo que sería muy indispensable tener bicicletas para los pasajeros para pasear en las mañanas, sería un muy buen plus.
Stayed 2 nights in Jun 2018