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Reviews of Americas Best Value Inn Arkansas City

2 out of 5
Americas Best Value Inn Arkansas City
1617 N. Summit, Arkansas City, KS

Reviews

5.8
Rating 10 - Excellent. 17 out of 176 reviews" "
Rating 8 - Good. 46 out of 176 reviews" "
Rating 6 - Okay. 44 out of 176 reviews" "
Rating 4 - Poor. 30 out of 176 reviews" "
Rating 2 - Terrible. 39 out of 176 reviews" "

6.2/10

Cleanliness

6.4/10

Staff & service

4.6/10

Amenities

5.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Beds were uncomfortable, found a single bed bug on a pillow, slept on the outside of the bedding, no control over quiet time in the middle of the night.A hundred dollar deposit sprung on me during check in. As of 11/15/23 has not been returned to my account.
Stayed 2 nights in Nov 2023

4/10 Poor

John

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 8 nights in Nov 2023
Response from Manager on Nov 11, 2023
Sorry for your experience.We are trying to improve with our new management.Hope we will have better rating next time.

8/10 Good

Josefina

Business traveler
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk clerk was great. I arrived late and she was very nice and accommodating. I will stay again
Stayed 2 nights in Sep 2023

8/10 Good

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

Justin

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Julia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad to My Service Dog
They charged an extra $20 per night for my Service Dog. They said it was for the extra cleaning cost. They didn’t clean my room once while I was there. I left a day early!!!
Stayed 2 nights in Sep 2023
Response from Manager on Sep 17, 2023
Thank you for staying with us. Our record shows you were not charged for your service dog. After you complain we did send a housekeeper to clean your bathroom. We apologize for the inconvenience as this is one of the busiest full house week for us. We do service our rooms everyday between 11am and 3 pm. Thank you .....

8/10 Good

Matt

Stayed 1 night in Aug 2023

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities
Bed bugs and other bugs were in my room, I was only there an hour, went to front desk would not refund my money!!!!! I left immediately will never stay there again
Stayed 1 night in Aug 2023

10/10 Excellent

Randall

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Was in my room in just a few minutes. Property is old but the people running it do well all considered.
Stayed 1 night in Jul 2023

2/10 Terrible

cody

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms were disgusting, first room didn’t have a working light in bathroom, the next didn’t have a remote so was unable to use tv, obvious nobody has stayed there in a long time. Multiple spiders in room everything covered in dust. Towels were dirty appeared they were just refolded after last guest and not cleaned. Floor in room was so gross I left shoes on the whole time.
Stayed 1 night in Jun 2023

6/10 Okay

Tonya

Was not impressed
Stayed 1 night in Apr 2023

2/10 Terrible

April

Stayed 1 night in Apr 2023

10/10 Excellent

Teresa

Stayed 1 night in Apr 2023

2/10 Terrible

JANET

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
very rundown-not at all like the pictures of the rooms. Not clean, ice machine broken
Stayed 1 night in Apr 2023

2/10 Terrible

Gerold

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Manager or owner is horrible
Stayed 1 night in Feb 2023
Response from ABVI Management on Feb 22, 2023
As they say no good deed goes unpunished. Just to recap, You booked a room online at 2 AM, while you were standing in lobby for the next day and demanding front desk staff to check you in at 2 Am. Check in Time is after 13 hours which is 3:00 PM. Just to help you the front desk staff woke up the manager at 2 am to override your check in. While the manager is trying to enter everything in the system, you show your attitude and walk out. Your friend apologizes for your behavior to the manager. Manager approves the check in 13 hours before regular check in time. We are sorry this establishment is not fit for your stay.This enforces the policy management have in place. We will investigate further manager privilege will be limited.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from G on Sep 30, 2022
Thank you for your feedback. Please visit us again

8/10 Good

Lora

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The gentleman who checked us in and ran the morning desk was very helpful and went the extra mile In hospitality. Room was clean, water pressure in shower was wonderful!
Stayed 3 nights in Sep 2022
Response from G on Sep 30, 2022
Thank you for your feedback. Please visit us again

8/10 Good

Mary

Liked: Cleanliness, staff & service, room comfort
Work in progress
Stayed 2 nights in Sep 2022
Response from G on Sep 30, 2022
Thank you for your feedback. Please visit us again

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing fancy, but clean, quiet, and plenty of fast food within walking distance.
Stayed 1 night in Sep 2022
Response from G on Sep 30, 2022
Thank you for your feedback. Please visit us again

8/10 Good

Clifford

It was fine last minute stay.
Stayed 1 night in Sep 2022
Response from G on Sep 30, 2022
Thank you for your feedback. Please visit us again

2/10 Terrible

Chelsy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I got screwed by the hotel and expedia couldnt even stay there so just wasted 80 dollars
Stayed 1 night in Jul 2022

2/10 Terrible

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Bathroom leaked water most the night, cold air from the main door with a crack letting air in.
Stayed 1 night in May 2022

6/10 Okay

Roger

Traveled with family
Stayed 1 night in Apr 2022

2/10 Terrible

Brandon

Stayed 1 night in Apr 2022

8/10 Good

bruce, Kinsley

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Room was clean and comfortable. I could never get the internet to work although it was free. Staff was nice and there was a decent breakfast. Have stayed here in the past and will do so again in the future.
Stayed 1 night in Apr 2022

2/10 Terrible

Brandon

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Gross place to stay!
Stayed 2 nights in Apr 2022

8/10 Good

Marilyn

Stayed 1 night in Jan 2022

10/10 Excellent

Dorah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Way to go
Very clean friendly people
Stayed 2 nights in Oct 2021

4/10 Poor

Melvin

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Run down needs updating!
Stayed 1 night in Sep 2021

6/10 Okay

D. Ray

Traveled with partner
Liked: Staff & service, property conditions & facilities
Price was not bad. Faucet stuck on hot water. Housekeeping good.
Stayed 2 nights in Sep 2021

2/10 Terrible

Nichole

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
Our experience was horrible we tried to cancel the reservation for the second night but we're told we were unable to there were spiders in the bathtub the air conditioner won't work the ice machine didn't work frigerator did not work and the blankets were dirty we move rooms more than once and I just feel like there should be a refund
Stayed 2 nights in Jul 2021

6/10 Okay

Wade

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
America Inn
It was not the worst place ive ever stayed, but, it was in need of ALOT of gixing up and looked to have not been very well taken care of. Was hot even with ac, some lights didnt work, very confined and not very clean, even after housekeeping came in-although they were not asked to while we were away.
Stayed 2 nights in Jul 2021

4/10 Poor

Verified traveler

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveler

Business traveler
Its not the Marriott and I didn't pay Marriott Pr.
Stayed 1 night in Jun 2021

6/10 Okay

Sarah

Business traveler
Disliked: Cleanliness, room comfort
Sleepless night.
The linens and bed were pretty worn. Guy in the room next to me was snoring so loud I couldnt sleep the one night I stayed there.
Stayed 1 night in Apr 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Location and in close vicinity of my destination. Site manager was helpful.
Stayed 2 nights in Mar 2021
Response from G on Mar 31, 2021
Thank you for staying with us.

10/10 Excellent

Eugene

Stayed 1 night in Feb 2021
Response from G on Mar 31, 2021
Thank you

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

2/10 Terrible

Rick, Lindsborg kansas

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The towels were dirty the shampoo and soap were open and used. Bathroom had mold. Sheets were old and dirty.
Stayed 1 night in Nov 2019
Response from Harry on Dec 1, 2019
It's unfortunate that we did not meet your standards when it comes to our accommodations and breakfast. Please know that your concerns will be used as an opportunity to further improve in different ways. We hope for a second chance to impress you should you revisit the area

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A/C in the room barely worked so we stayed in a warm uncomfortable room. Not worth $113 a night for my family and I to stay.
Stayed 2 nights in Sep 2019
Response from Hp on Oct 4, 2019
It's unfortunate that we did not meet your standards when it comes to our accommodations. Please know that your concerns will be used as an opportunity to further improve in different ways. We are planing for changing all new air conditions within next few months.

4/10 Poor

Verified traveler

Stayed 3 nights in Sep 2019

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The tiles in the shower were falling out so naturally mold is growing in the tub area. The corners of the bathroon floor look like they've been sprayed for bugs, but not cleaned up. I found old popcorn and a ciypke dead spiders in a dresser drawer. The beds are full suze and not comfortable sharing with a teenage daughter. The breakfast was fruit loops, cornflakes, and a couple cheap packaged doughnuts. We never ate there.
Stayed 3 nights in Sep 2019
Response from Guest Relations on Oct 2, 2019
It's unfortunate that we did not meet your standards when it comes to our accommodations and breakfast. Please know that your concerns will be used as an opportunity to further improve in different ways. We hope for a second chance to impress you should you revisit the area.

2/10 Terrible

Very

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Walls in room were filthy. Tub not draining while showering. (You could wipe dirt off bathroom walls and tub was filthy !) Breakfast consisted of 2 dry cereals and a few prepackeged rolls. No smoke alarm. Old coil spring bed was super firm (not comfortable) Good luck understanding manager.
Stayed 3 nights in Sep 2019
Response from Guest Relations on Sep 30, 2019
We understand that your recent stay didn't meet your expectations, and for that, please accept our apology. Rest assured that we've conveyed this to the appropriate team for the swift handling of each concern you raised. Your valuable feedback will also help us as we work to continually improve, so we would like to hear from you regarding items you would have preferred in your breakfast. Please grant us the opportunity to change your perceptions during your next visit.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveler

Stayed 1 night in Sep 2019

4/10 Poor

Allen W.

Traveled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2019

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
There was blood on light fixture shower didn't work they moved us to a different room shower worked but leaked all over the place and dead bolt didn't work
Stayed 1 night in Jul 2019
Response from Guest Relations on Aug 6, 2019
Thank you for your review. We'd like to apologize for the issues you encountered with our in-room facilities during your recent visit. This doesn't reflect the comfortable stay we're recognized for. Our team will work towards identifying your room and address the concerns you mentioned right away. We welcome the chance to have you back and improve your perceptions of us in the future.

4/10 Poor

Verified traveler

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Amenities, property conditions & facilities
Their advertised pool, has not been touched in a decade at least. Now it’s nothing more than a green water, overgrown frog sanctuary. We booked a double bed and were given a single which doesn’t work because 1 we paid for the more expensive room, and 2 there were 3 of us and we needed BOTH beds. Their displayed breakfast bar is only coffee... no one was there to check out, and at check in there was a huge language barrier. Will not likely stay ever again.
Stayed 1 night in Jul 2019
Response from Guest Relations on Jul 30, 2019
We work hard to impress and meet the needs of guests like you, and it saddens us that we failed to do so. We are very sorry for any confusion regarding your room type; although not common, requests from third-party sites do not always sync with our system. We also apologize for your disappointment with our pool and breakfast offerings, and that you did have a more welcoming arrival and departure experience. It is clear that we need to do better, and we will make sure your feedback is put to good use. All the best in your travels ahead.