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Reviews of Hotel du Mas de la Chapelle

4 out of 5
Hotel du Mas de la Chapelle
Petite Route De Tarascon, Arles, Bouches-du-Rhone

Reviews

8.6

Excellent

Rating 10 - Excellent. 107 out of 223 reviews" "
Rating 8 - Good. 79 out of 223 reviews" "
Rating 6 - Okay. 26 out of 223 reviews" "
Rating 4 - Poor. 7 out of 223 reviews" "
Rating 2 - Terrible. 4 out of 223 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jaci

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hidden treasure!
This hotel was so beautiful! I wished we were staying for many more days. There was so much to see. The pool was fantastic and the grounds were amazing.
Stayed 1 night in Sep 2023

4/10 Poor

Gina

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I’ve seen reviews which say this place is quirky. I would not describe it as quirky. I felt this place was a little spooky. It is very cluttered and unkept (both in the main house and garden areas). We had indicated that we had a lot of luggage because we were staying in France for 7 weeks and they ended up putting us on the second floor. It was difficult to bring luggage, especially since most of the ground is covered in pebble. When we got to our room which was supposed to be deluxe superior, there was a useless round couch that was fortressed by cement blocks and I have no idea what that couch was for - wasted space and we upgraded to get a bigger room so in the end we had less space than we thought we were getting as advertised. The bathroom was ridiculous with the tiniest shower with a circular shower curtain that would latch onto you when taking a shower. That’s simply unacceptable to make a shower that tiny (picture a quarter of a pie shape) and to circumvent it with a shower curtain that would touch people while showering. When we complained about it, they offered us another room, but it was very dark and depressing and so it was a matter of juggling one thing versus another, and in the end, the headache of having to change rooms when we’re not staying there for a long time wasn’t worth it. The decor in some of the rooms we scary/depressing seeing we were in the lovely countryside so it was an odd choice. Some paintings had ghost/alien-like floating people. Creepy.
Stayed 3 nights in Aug 2023

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Such a beautiful hotel set in amazing gardens. If you want pristine and modern, this isn’t for you. It is arty and quirky and that’s what makes it so special. It’s a perfect escape from modern life, so peaceful and restful.
Stayed 5 nights in Jul 2023

10/10 Excellent

Gitana

Stayed 1 night in Jul 2023

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Original hotel with stylish decor
Comfortable chalet room in historic garden with fountains and statues. Refreshing swimming pool. Good location with short drive into Arles. Excellent self-service breakfast. Would stay for longer next time.
Stayed 1 night in Jun 2023

10/10 Excellent

Patrick

Stayed 1 night in Apr 2023

10/10 Excellent

yoram

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we liked the overall look of the place/ we did not like the short of sitting place at breakfast and the mosquito bites
Stayed 1 night in Oct 2022

10/10 Excellent

Cathy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mas de la Chapelle is gorgeous. Both the inside and out. Wonderful stay!!!
Stayed 6 nights in Sep 2022

10/10 Excellent

carol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place and lovely service. Very French country style. Loved it!
Stayed 1 night in Jul 2022

6/10 Okay

Timothy

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Gentle but very faded glory
Definitely quirky. The lady who let us in was very nice but would not respond to my wife in French , talking to us in English only as that is where we are from. The place is gentle but the train line is quite close by and was noisy except at night. Very tired looking hotel full of faded glory and did not do dinnner so we had to go into Arles for dinner - but we were given an excellent recommendation - GQ - which was great. Also forgot that there would be mosquitoes at night which were a pain.
Stayed 1 night in Jun 2022

8/10 Good

Jean-Francois

Stayed 1 night in Apr 2022

8/10 Good

Sidney Darrow

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hidden escape
This place was fascinating and beautiful, the gardens were lovely. The pool is stunning and each of the little cottages are really awesome. The only thing I would change is I would improve the beds as they were a little hard and my back hurt in the morning.
Stayed 1 night in Sep 2021

10/10 Excellent

Julien

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, well maintained. Offering peace and quiet time for a getaway. Pool was amazing. Would come again
Stayed 1 night in Sep 2021

8/10 Good

Verified traveler

Liked: Staff & service
Nice
Lovely place, very authentic. But there are a lot of bugs and mosquitos.
Stayed 1 night in Sep 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gardens are lovely
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really charming and lovely in person. Each room is different and it feels like a really authentic place in the area
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and gardens, very relaxing. I will stay here again for sure.
Stayed 3 nights in May 2021

10/10 Excellent

Brett, Los Angeles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a unique property in the countryside near Arles. It is much like a boutique hotel. Every room is different and the general ambience is one of rural elegance. The extensive patios and gardens are great places to explore and relax, and it is only 10 minutes to drive into Arles to see the sights. Most importantly, the staff is friendly and welcoming. When we needed to change our reservation due to a flight schedule, Laurent was very cooperative. I highly recommend this for anyone looking for a unique experience in the Provence countryside that is unlike any normal hotel.
Stayed 2 nights in Oct 2019

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So Lovely!
Wonderful chapel-hotel on beautiful grounds. Rooms were large and very comfortable with many places to "put" things. And the manager called me because I left some items behind, which he will be sending to me here in the US this week.
Stayed 1 night in Sep 2019

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
A wonderful hotel.
Our stay was relaxing in this quirky but wonderfully different hotel. It exudes character and is positioned perfectly to explore the west of Provence. The hotel is like no other we have ever stayed in, it is a very special place.
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helful front desk and quiet setting. Plenty of parking and late arrival arrival arrangements were made.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a well located property close to the SNCF station and the entrance to the old town. Pleasing grounds, helpful staff and enjoyable stay.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveler

Stayed 4 nights in Jul 2019

10/10 Excellent

Felipe, San Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, great location. Friendly staff. Beautiful pool. In the country side but a short drive distance from Arles (10 min)
Stayed 1 night in Jul 2019

10/10 Excellent

Courtenay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxed, Romantic and Charming
Mas de la Chapelle proved to be a relaxed, charming and romantic find. Our room was set in a shaded area behind the lovely pool, with a small patio. It was comfortable and individual in style. There is no feeling of formality, standardisation, or clinical modernity about the Mas which gives it an overall feeling of charm. The reception area is chocked full of antiques and artwork The extensive grounds are full of sunken rose gardens, large ponds full of lilies and fish, with statues and follies dotted around. There are many reclining chairs and tables positioned in little private, shaded areas The maintenance is relaxed which adds not detracts from the overall atmosphere The Owner is relaxed about guests bringing food and wine into the Hotel, and invites you to borrow plates, cutlery and glassware from the dining room for an al fresco lunch or dinner. The Hotel gives relatively easy access, by car, to Arles with its ancient and artistic history and tiny streets with many, varied places to eat and drink. Overall this Hotel suited us remarkably well, but we do love quirky, characterful places
Stayed 2 nights in Jun 2019

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was amazing! The grounds are breathtakingly gorgeous.The owner spoke perfect English and was very helpful with any questions we had. The soap bottle in the shower was empty the whole time, but we had plenty in the other bottles and used that instead. This place is a quiet piece of paradise and is great for relaxing in the gardens or at the beautiful pool. Just watch out for bees and spiders haha! Oh and breakfast was delicious, especially the coffee!
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms, the gardens, the location are excellent. Very relaxing and tranquil . The whole property makes you feel like you are living in an elegant, yet romantic big manor. Only thing we felt not convinient was the safe did not work, even after calling staff to repair. We had to carry our passports and valuable in the purse for our 2day stay.
Stayed 2 nights in May 2019

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just North of Arles a Grand Hotel
This is a wonderful country estate house. Finely decorated with wonderful works of art and a fabulous garden to walk through. I would recommend this to anyone staying in the area of Arles. One of the best stays I have ever had. Glorious.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was rustic and the vegetation was beautiful. We thought that it looked a bit rundown. Our room was fine -- not our taste, but that was perfectly ok. It would have been nice to have more than 2 choices for wine and a few other cocktail choices along with the selection of a few hors d'oeuvres before going off to find dinner. We would have enjoyed this outside in the many lovely places to sit.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
This is difficult to review. We had booked one of their comfort rooms based on the description and photos on Expedia. When we arrived, we found we had been 'upgraded' to a Superior room but unfortunately this fell well short of my expectations. The room was in an outbuilding (possibly converted stables or something of that nature. The room and furniture was beyond 'shabby chic'; it looked unloved and tired. Because of the distance from the main hotel, we couldn't get any hot water and when I pointed this out I was told to let it run for five minutes. Later in the day, I complained to the manager about the room and discrepancies with the photos on Expedia and he immediately offered us one of their best rooms in the main hotel. This was recently decorated with a newly fitted en-suite bathroom. Very stylish and comfortable. So 4 stars for the second room but only 2 for the original room. The hotel has a good pool and extensive grounds. The whole place is quirky with an amazing collection of antiques and objets d'arte wherever you looked. Breakfast was good but expensive at 10 euros a head in low season rising to 16 euros per head in high. Our room was kept immaculately clean and the hotel staff were all friendly and helpful - as you'd expect in a family run business.
Stayed 6 nights in Jun 2018

10/10 Excellent

Sue, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful quirky hotel just outside Arles. Unique place to stay and made for an experience we will remember.
Stayed 2 nights in May 2018

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
Quircky but cool.
A quircky place. Loaded with older style furnishings, beautiful grounds and pool area. Could use a rehab but for something different lots of fun. Nothing within walking distance but Arles is a short drive away. Helpful staff.
Stayed 4 nights in May 2018

10/10 Excellent

Debra, U.S.

Liked: Cleanliness, staff & service, property conditions & facilities
Good staff. Pretty grounds but in some places looked liked they were not well maintained. Room Cassis has musty odor upon arrival and torn window screen in bath room which let in mosquitos. 2 chairs on patio would have been nice but we only had one.
Stayed 3 nights in May 2018

10/10 Excellent

Dmitry , Moscow, Russia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Special hotel near Arles
We stayed for one night on the long trip around Provance. And it was awesome experience. It is not a hotel (even small family owned) you are used in Europe. It is like Hasienda in Mexico or California or small English manor reorganised in a hotel. Large territory with English-type lawns and small ponds, various antique staff everywhere - unforgettable experience. Rooms, however, are nice, with good facilities. Breakfast is reasonable, as you can expect is such places.
Stayed 1 night in Mar 2018
Response from Laurent on Apr 10, 2018
Thank you for comment

10/10 Excellent

robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpected pleasure!
Lovely spot. Old world. Pretty gardens. Rural setting. Great breakfasts.
Stayed 2 nights in Sep 2017

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden tranquil perfection
Charming beautiful original tranquil, take your pick as none of these words do it justice. Its unlike anywhere ive seen or stayed before and i cant wait to find an excuse to go back. Its a little tricky to find the first time but actually a great location for exploring the camargue and alpilles. The staff were so friendly and helpful and the room was comfortable and homely whilst being totally origìnal (we had Chambres Indienne). Breakfast was a plentiful buffet but a little pricey for everyday. There is a Leclerc just 5 mins away which was perfect for all you could need for both food and any other supplies. It looks like they are making even more improvements to the already magical grounds. Wifi is only strong close to the chapel / reception but if you need wifi whilst on holiday then you are there for the wrong reason!
Stayed 5 nights in Sep 2017

2/10 Terrible

Mauricio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

8/10 Good

Brian, Hilton Head Is. SC

Liked: Cleanliness, room comfort
Beautiful location in French wine country
Very removed from dining options. Lovely place. Nice gardens and fountains.
Stayed 2 nights in Sep 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolute gem of a find.
Quite hidden, but a truly wonderful place. The grounds are beautiful, enchanting and peaceful. The chapel itself has a marvellous ora of tranquility, art and history to it. Beautiful pool. Very good (if pricey) breakfast. One of our best stays ever (and we travel a lot). Just so full of charm. A true provencal experience.
Stayed 3 nights in Jul 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Full of character
Staff excellent. Charming surroundings. Very picturesque. You need a car as the hotel is about 4km from Arles
Stayed 3 nights in Aug 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old, outdated and not very clean. Not even close to a four star and should really be a two to three max hotel. Also, is you don't have a car, don't plan to stay here.
Stayed 2 nights in Jul 2017

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable Stay
A memorable stay at this out-of-the-way hotel that could be a museum/garden in and of itself. Rooms were uniquely charming and had their own personality. A bit tricky to find as it is tucked away in the countryside, but worth the adventure.

8/10 Good

Donna and Ted, Niagara Region, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Garden retreat

6/10 Okay

David

Liked: Cleanliness
Character Hotel
Quirky hotel with interesting decorations. About 10-15 mins drive from the centre of Arles. Accommodation fairly basic but acceptable. Nice grounds and swimming pool. Reception staff very helpful.

8/10 Good

Peter, Basingstoke, UK

Liked: Staff & service
Disliked: Property conditions & facilities
Shabby Chic?
The lady on reception was very pleasant and helpful. I was very disappointed with my room because it was nothing like the photos on the site. It was really shabby and in an annexe. The room was clean but it looked worn out and grubby.The room is expensive for what it is. As was the breakfast for 16 euros each, but it was a good breakfast.The room was in need of a make over. Some of the furniture was broken and all of it was old , perhaps this was meant to be chic. The bed was comfortable and the air conditioning worked well. The hotel gardens were a great feature with lots of little private areas for sitting out. The whole place does look really charming and individual. The swimming pool was potentially dangerous as the water was dark and it was impossible to see the bottom. Clearly a danger if a child or anyone fell in as they could not be seen. There are no signs to indicate the depth of the pool and it is very deep in most places. To be fair the pool is securely fenced. Parking was good and secure. The hotel is located several miles out of town along very narrow roads but it is well singposted.

10/10 Excellent

Colin, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Character boutique hotel
The hotel is a bit in the middle of nowhere, outside of town, but when we got there we were pleasantly surprised. The hotel seems like a converted estate home. It has a lot of character and charm. My wife really liked the look and decor of the hotel. It almost had a bit of a museum quality to it. There is a really nice swimming pool, larger than most hotels, which we really enjoyed after a hot day walking around in the Southern France sun. The rooms themselves are not large but not small either compared to NY or Paris standards. The a/c worked well and wifi was decent in the room. The only negatives about this hotel is that it has few amenities (aside from the pool) - ie. no restaurant or real lounge, and the location is a bit out of the way so having a car is a must if you are staying at this hotel. Other than that, the hotel is great. The property is absolutely beautiful.

6/10 Okay

keith, washington dc

Liked: Cleanliness, staff & service
Inherited property??
Pros: love the landscape, the art and style, the land, the quiet, and the "monastery" feel. Cons: my guess is this property was once great, and the owner may have passed and a son or daughter inherited the property. The gardens have clearly stopped being attended to, and upkeep have ceesed for some time. The beds need replacing, and new management needs to come in and take care of the place. It's turned into a "no upkeep cash cow". Shame, the place has huge potential.