2 outdoor pools, pool umbrellas, sun loungers

Reviews of Divi Aruba Phoenix Beach Resort

4 out of 5
Divi Aruba Phoenix Beach Resort
J E Irausquin Boulevard 75, Noord

Reviews

8.8

Excellent

Rating 10 - Excellent. 580 out of 1001 reviews" "
Rating 8 - Good. 279 out of 1001 reviews" "
Rating 6 - Okay. 86 out of 1001 reviews" "
Rating 4 - Poor. 34 out of 1001 reviews" "
Rating 2 - Terrible. 22 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Ghislaine on Mar 25, 2024
Dear Lisa, Thank you for your feedback, we look forward for your next visit. Kind Regards

6/10 Okay

Anne S.

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a confirmed reservation thru Expedia for 7 nights. when we checked in, no one told us that we would have to move suites on Saturday half way through our stay. We were informed by a piece of paper....not personally. This was the third time we had stayed at this hotel within a year I would have assumed thre would b mor perdsonal sergice as thre ha bern in June. Expedia did give us a creditt for inconvenience but the hotel didn't sem to really care. Thy said it was overbooking......why did Expedia accept the reservation? it was most disruptive.
Stayed 7 nights in Feb 2024
Response from Ghislaine on Mar 13, 2024
Dear Anne S, We sincerely apologize for the inconvenience you experienced during your recent stay at our hotel. Your feedback is essential to us, and we regret that we fell short of providing the level of service and communication you rightfully expected. We acknowledge that the communication regarding this matter could have been handled better, and we apologize for any frustration or inconvenience this may have caused you. As per our records the front desk agent did call you back in the room to inform you regarding moving rooms and a 75 resort credit was applied to your account for the inconvenience. Once again, please accept our sincerest apologies for the inconvenience you encountered. We value your patronage and hope to welcome you back for a much-improved experience in the future.

6/10 Okay

Erin Jo

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not sure we would come back to this property. Per the directions on our Expedia booking we called a week in advance and spoke to the “Reservations Manager”. Our booking confirmation said we were in a Beach Tower and after reading reviews I wanted to know which one as I had read negative reviews about some of the towers. They assured me we were in a tower that had been renovated and we had a nice room. Despite this, we were not in a renovated room and the lady at the front desk was rude and condescending. We stayed in room 764. It was much bigger than we anticipated! However, the smell of mildew/mold was overwhelming. The room was clean but in poor condition. For example, the bathtub was coming apart, there are cracked tiles on the balcony and the mattress springs were broken (I will attach picture if I can!) We did not ask to change rooms as we did not want go through that hassle after a 13 hour day of travel. The beach beautiful and overall the property had good vibes. As other reviews mentioned, you need to get up early 6/6:30 a.m. to get a palapa. Some days we went down closer to 5:30 and many were already “reserved”. It was impossible to get one in the “front row”. We learned that some people come down late at night and put their stuff down. The timeshare owners had deal with the staff member who distributes the chairs and he would reserve them spots. We witnessed this first hand. Very noisy construction-made relaxing on the beach almost impossible. Beach view was beauti
Stayed 7 nights in Feb 2024
Response from Yvette on Mar 9, 2024
I am sorry that your experience was not great. Please know that your feedback will be shared with the department in concern to address these issues you have mentioned. Please contact the front office manager or use the message center if you choose to try our resort again.Thank you for taking the time to write this review. Your review and business holds significant value to us.

10/10 Excellent

Regina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very spacious. It had a full kitchen, washer/dryer, 2 bathrooms, 2 balconies, and an amazing view. It was clean when we arrived and they cleaned it everyday during our stay. We were in walking distance to a lot of restaurants and shops and the resort had its own beach front access. This was our second stay at the Divi Phoenix and we definitely will be back.
Stayed 5 nights in Feb 2024
Response from Yvette on Mar 9, 2024
Thank you for you for choosing our resort again. Looking forward to welcoming you again.

8/10 Good

Diane, Danbury

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I thought it was a pretty nice property but not on a par with hotels that I had stayed at in Aruba. The breakfast and lunch selections were limited. The restaurant/bar was very noisy. There was no ability to reserve palapas so it was a 4:30AM trip to stake claim to a palapa in anticipation of them taking reservations around 7. I would go to Pure Ocean Restaurant again for dinner. Food and service was great. Quiet guitar duo were great. Nice to eat dinner on the sand and watch the sunset. So....a mixed bag.
Stayed 7 nights in Feb 2024
Response from Ghislaine on Mar 4, 2024
Dear Diane, Thank you for sharing your feedback about your recent stay at Divi Phoenix Beach Resort. We are glad to hear that you enjoyed some aspects of your stay, such as the dinner at Pure Ocean Restaurant and the quiet guitar duo. We understand that there were some aspects of your stay that did not meet your expectations, such as the limited breakfast and lunch selections, the noisy restaurant/bar, and the lack of ability to reserve palapas. We appreciate your feedback and will take it into consideration as we continue to make improvements to our property. We hope that you will consider giving us another chance to provide you with a more enjoyable stay in the future. Kind Regads

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our only complaint is that the bed is rock hard! They need to change the beds to a plush type of bed. We had 3 comforters put underneath our fitted sheet to try and cushion the bed but it was still extremely hard. We didnt sleep at all unfortunately. But other than that we had a great time!
Stayed 7 nights in Feb 2024
Response from Ghislaine on Mar 4, 2024
Dear Ryan, Thank you for taking the time to share your feedback about your recent stay at Divi Phoenix Beach Resort. We are delighted to hear that you had a great time overall, but we are sorry to hear about the issue you experienced with the bed. We understand how important a comfortable bed is for a good night's sleep, and we apologize that the bed in your room did not meet your expectations. We hope that you will consider giving us another chance to provide you with a more comfortable stay in the future. Kind Regards

10/10 Excellent

Bradley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay and I can’t say enough good things. We were steps from the beach. The view of the sunset was spectacular.We were able to walk to everything we wanted to do. The food was outstanding and staff was friendly and super accommodating.
Stayed 5 nights in Dec 2023
Response from Ghislaine on Feb 28, 2024
Dear Bradley, Thank you so much for your wonderful review! We are thrilled to hear that you had an outstanding stay at Divi Phoenix Beach Resort and that you enjoyed the spectacular sunset views, the convenient location, the delicious food, and the friendly and accommodating staff. Your feedback is greatly appreciated, and we look forward to welcoming you back for another fantastic stay in the future. Thank you once again for choosing Divi Phoenix Beach Resort. We can't wait to have you back!

8/10 Good

Kara Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Ghislaine on Mar 25, 2024
Dear Kara Lee, Thank you for taking the time to share your review, we hope to welcome you back in the future. Kind Regards

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, very relaxing with friendly staff, good food. Only issues is the tennis court has been removed, but we’re able to access at Divi Tamarind, which is beautiful.
Stayed 4 nights in Feb 2024
Response from Ghislaine on Feb 20, 2024
Dear Joseph, Thank you for your recent stay at Divi Phoenix and for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your experience overall and that our property provided a relaxing and enjoyable atmosphere. We apologize for any inconvenience caused by the removal of the tennis court, and we are glad that you were able to access the courts at Divi Tamarijn. We are also pleased to hear that you found our staff to be friendly and the food to be good. Thank you again for choosing Divi Phoenix, and we hope to welcome you back for another relaxing stay in the future.

10/10 Excellent

Nancy

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a first time at a a Divi hotel and it was wondering. Check in staff was wonderful.Love the location and woth alot of walkable locations there are many options. Pool and beach was great and this staff was wonderful. Room is spacious and clean. Also about to bbq which is great for a family. We will be back
Response from Yvette on Feb 12, 2024
Thank you very much for taking your time to write us such a lovely review.Looking forward to welcome you and your family again in the near future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice but expensive!
Stayed 9 nights in Dec 2023
Response from Ghislaine on Feb 5, 2024
Dear David, Thank you for taking the time to share your feedback, we appreciate your honesty. We hope to welcome you back in the future. Thank you for choosing the Divi Phoenix.

8/10 Good

Patrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people
Stayed 6 nights in Jan 2024
Response from Yvette on Jan 27, 2024
Thank you very much. Hope to welcome you back in the near future.

10/10 Excellent

Serena, Westfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Ghislaine on Jan 26, 2024
Dear Serena, Thank you for rating your stay at the Divi Phoenix Aruba, we look forward to welcome you again. Kind Regards

10/10 Excellent

Mary J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We celebrated my birthday in Jan 2024 and it was the best birthday ever! High rise gives you beautiful views of the magnificent sunsets and ocean! Located right on beach. Everywhere property was clean & well maintained. We were in a newly renovated building and our was fantastic! Bus stops in front of property making it easy to go downtown and onsite parking too. Great food onsite! Great staff! Staff and concierge attend to your every need. Quiet, calm property. If you want more action, another area is a good walk away for more restaurants and casinos. But we stayed on the property most of our time there. We would definitely stay here again! Can’t wait to get back!
Stayed 4 nights in Jan 2024
Response from Ghislaine on Jan 19, 2024
Dear Mary J, We are thrilled to hear that you had such a fantastic birthday celebration at Divi Phoenix. It sounds like the property, the views, and the service from the staff contributed to a memorable and enjoyable experience. Your positive feedback about the cleanliness, renovations, and overall atmosphere is valuable. We look forward to welcome you again.

10/10 Excellent

Michael John Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Ghislaine on Jan 3, 2024
Dear Michael John Leonard, Thank you for taking the time to share your review.

8/10 Good

Thomas, warwick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water view
Stayed 7 nights in Dec 2023
Response from Ghislaine on Jan 3, 2024
Dear Thomas, Thank you for taking the time to share your review.

10/10 Excellent

Janna

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated the convenience of the beach and restaurants
Stayed 5 nights in Dec 2023
Response from Ghislaine on Dec 12, 2023
Dear Janna, Thank you for taking the time to share your feedback, hope to welcome you back in the future.

10/10 Excellent

Winsome

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the hospitality of the staff.The place was clean and it is walking distance to the town
Response from Ghislaine on Feb 13, 2024
Dear Winsome, Thank you for taking the time to share your review. We are delighted to hear that our staff did exceed your expectations and the resort proximity was to your satisfaction. We look forward to welcome you back. Kind Regards

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful beach / small issues overall good visit
The resort and beach was beautiful. The pools were well maintained and the beach felt private. Further from restaurants and shops but worth it since the beach was quieter. Had some issues needing to call the front desk for missing items in the kitchen, coffee pot broke, patio door not sliding. But all were fixed in timely manner. Upon checkout we were billed for local calls that we NEVER made. So I’m unsure if someone was in our room and made calls or if they have an error with whose room made those calls because we sure didn’t. Overall they took that charge off so can’t really complain. They are under construction so if you are sensitive to noises I’d avoid this hotel for the foreseeable future (they are updating the rooms which will be beautiful but there’s lots of noise while relaxing by the pool/ beach) also the pure ocean restaurant was delicious and beautiful. Very accommodating of gluten allergy which we appreciated.
Pure beach restaurant
Construction
Stayed 5 nights in Nov 2023
Response from Ghislaine on Dec 13, 2023
Dear Mr./Mrs., Thank you for sharing your experience at the resort. We are glad to hear that you found the resort and beach beautiful, and that the pools were well maintained. It is great that the staff was responsive to the issues you faced in the room and resolved them in a timely manner. We appreciate your understanding about the ongoing construction and the potential noise inconvenience. It is good to know that the Pure Ocean restaurant was accommodating to dietary needs, and the issue with the incorrect charge for local calls was promptly addressed. We look forward to welcome you back.

8/10 Good

Rachel

Traveled with family
Liked: Staff & service, amenities
Location to beautiful beach is great. Cabanas great. Room needed updates and beds were uncomfortable. AC worked but was noisy. Room smelled musty and we discovered mold in the closet, but staff came to clean it promptly. Tub cracked and poor condition. Nice kitchen with full-sized fridge and stocked kitchen pots, dishes, etc. Great and helpful staff were very friendly. Food onsite overpriced and poor quality.
Stayed 8 nights in Nov 2023
Response from Ghislaine on Dec 13, 2023
Dear Rachel, Thank you for taking the time to share your feedback on your recent stay. We are glad to hear that you enjoyed the location, the beautiful beach, and the cabanas. It is also positive that the staff was helpful and friendly. However, we are sorry to learn about the issues you encountered with the room, including the need for updates, uncomfortable beds, noisy AC, and musty smell. We appreciate that the staff responded promptly to address all the mentioned issues. Your comments about the onsite food being overpriced and of poor quality are duly noted. Constructive feedback like yours is valuable for the improvement of services. We look forward for your next visit.

10/10 Excellent

laureen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from Ghislaine on Dec 12, 2023
Dear Laureen, Thank you for your review, we look forward for your next visit.

10/10 Excellent

Catherine j

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant was great eating on the beach was nice. The room we had ,the jacuzzi didn't work. But we met wonderful people and really enjoyed ourselves.
Stayed 7 nights in Nov 2023
Response from Ghislaine on Nov 24, 2023
Dear Catherine J, Thank you for sharing your experience at the resort. We are glad to hear that you enjoyed the restaurant and the beach dining experience. However, we are sorry to hear that there were issues with the jacuzzi in your room. Despite having some issues we are happy to hear that the staff exceeded your expectations. WE hope to have the opportunity to welcome you back.

6/10 Okay

Eddy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Ghislaine on Dec 12, 2023
Dear Eddy, Thank you for your review, we look forward for your next visit.

8/10 Good

Scott

Stayed 9 nights in Oct 2023
Response from Ghislaine on Nov 29, 2023
Dear Scott, Thank you for taking the time to share your feedback. We hope to have the opportunity to welcome you back.

2/10 Terrible

Karen

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Under construction so noisy every day. Rooms outdated with bathroom cabinet doors missing. One pool under construction so even noisy in the ocean. Beds hard as a rock
Stayed 7 nights in Oct 2023
Response from Ghislaine on Nov 14, 2023
Dear Karen, Thank you for sharing your feedback about your experience at the Divi Aruba Phoenix Beach Resort. We are sorry to hear that your stay was impacted by ongoing construction, noise, and outdated rooms. We hope we can welcome you back in the future to provide you with a more seamless vacation.

10/10 Excellent

Deborah J

Liked: Cleanliness, staff & service, property conditions & facilities
Beach was well kept and the water was amazing!
Stayed 7 nights in Oct 2023
Response from Ghislaine on Nov 14, 2023
Dear Deborah J, It is wonderful to hear that you enjoyed the beach and the amazing water during your stay at the Divi Aruba Phoenix Beach Resort! We look forward to welcome you back in the future.

6/10 Okay

matthew

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property has the best beach and grounds, and the friendliest staff but many things are dated and broken at the resort. They are renovating but I am sure it will take a long time
Stayed 2 nights in Oct 2023
Response from Ghislaine on Nov 14, 2023
Dear Matthew, Thank you for sharing your feedback about the Divi Aruba Phoenix Beach Resort. It is great to hear that you appreciated the beautiful beach, grounds, and the friendly staff. Renovations can indeed take time, and it's positive that improvements are underway. We look forward to welcome you back.

4/10 Poor

Doreen

Liked: Staff & service
Disliked: Amenities
Stayed 7 nights in Oct 2023
Response from Ghislaine on Nov 24, 2023
Dear Doreen, Thank you for taking the time to share your review.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities
The location and beach amenities were amazing. I would highly recommend the property. The only concern was the construction going on with the property and not being notified that there would be construction work during our stay. We were told that we should have received an email notifying us of the construction but we did not receive this email. We talked to other guest and said that they also never were informed of the construction.
Stayed 6 nights in Oct 2023
Response from Ghislaine on Oct 23, 2023
Dear Anthony, We are glad to hear that you enjoyed the location and beach amenities at the property. Thank you for your recommendation, and I hope your next visit to the property is even more enjoyable with better communication.

8/10 Good

Louis

Liked: Staff & service, property conditions & facilities
The rooms were nice the one I stayed in but the pool that had the bar in it had algae in the pool on the walls
Stayed 2 nights in Oct 2023
Response from Ghislaine on Oct 23, 2023
Dear Louis, Thank you for sharing your feedback about your recent stay. It is great to hear that you found the rooms nice. However, it is concerning that you encountered issues with algae in the pool. We will inform the department in concern for this issue. Your feedback is valuable as it helps the hotel improve its services and facilities. We hope to welcoming you back in the future. Kind Regards

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Ghislaine on Oct 23, 2023
Dear Linda, Thank you for your review. We hope to see you soon at the Resort. Kind Regards

6/10 Okay

Monica, Brownsburg

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
The room was not cleaned when we arrived. The bathroom had a tub that was difficult to get in to shower.
Stayed 8 nights in Sep 2023
Response from Ghislaine on Oct 9, 2023
Dear Monica, We are sorry to hear about the issues you encountered during your stay. Your comfort and satisfaction are important to us, please know that this is not the level of service we aim to provide. Thank you for choosing our resort, and we hope to have the opportunity to serve you better on your next visit.

10/10 Excellent

Gabriella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Ghislaine on Oct 13, 2023
Hi Gabriella, Thank you for your feedback. Hope to welcome you back to the resort.

10/10 Excellent

Erica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Divi Phoenix was such a great place to stay. It was walking distance from Palm beach restaurants and shops, and a short drive to Eagle Beach. The facility was clean. The rooms were well maintained and large. The food was good and there were a lot of options. Pools were clean, and the beach was beautiful. Loved that the beach was so close. This was our first trip to Aruba, and when we go back, we will definitely look at this facility again for our stay. Only thing missing was a casino, but there were SO many within walking distance that it wasn't a deal breaker.
Stayed 4 nights in Sep 2023
Response from Ghislaine on Oct 5, 2023
Dear Erica, Thank you for taking the time to share your wonderful experience at Divi Phoenix in Aruba! We are thrilled to hear that you had such a great stay and that you enjoyed the various aspects of our resort and its convenient location. Your comments about the cleanliness of our facility, well-maintained and spacious rooms, good food options, clean pools, and beautiful beach are truly appreciated. We are honored that you are considering Divi Phoenix for your future stays in Aruba. We cannot wait to welcome you back and create more memorable moments with you in Aruba!

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in Aruba, celebrating my birthday. It was my first time in Aruba and i enjoyed myself from beginning to end! Divi Phoenix added to the experience, they were very welcoming and made my stay very enjoyable! The property is absolutely beautiful!
Stayed 3 nights in Sep 2023
Response from Ghislaine on Oct 2, 2023
Dear Heather, Happy belated birthday, and thank you for choosing Divi Phoenix to celebrate your special day in Aruba! We're thrilled to hear that your first-time experience in Aruba was enjoyable and that our property added to the experience. Your kind words about our welcoming staff and the beauty of the property are greatly appreciated. We hope to have the pleasure of welcoming you back for more memorable moments in the future. Cheers to many more wonderful birthdays ahead!

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2023
Response from Ghislaine on Oct 23, 2023
Dear Kurt, Thank you for your review. We hope to see you soon. Warm Regards

4/10 Poor

Helen

Liked: Cleanliness
No communication when room was ready & process never given at checkin. No help getting luggage to room. Ceiling fan remote didn’t work along with getting safe working. Never received my free bottle of wine. No one seemed to care when I voiced my issues or compensated me in any way.
Stayed 1 night in Sep 2023
Response from Ghislaine on Oct 2, 2023
Dear Helen, We sincerely apologize for the inconveniences you faced during your stay with us. Your feedback is essential, and we deeply regret that we fell short in meeting your expectations.We understand that there were communication gaps regarding room readiness and the check-in process, and we acknowledge that this was not up to our usual standards. We will review our procedures to ensure that guests are well-informed and that their needs are met promptly. Your feedback is invaluable to us, and we want to assure you that we are committed to improving our service and ensuring that our guests have a seamless and enjoyable stay. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back in the future to provide you with a more satisfying experience.

8/10 Good

Anita

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort overall was good. Its not spread out like other places, all the amenities are close together. We stayed in the Phoenix tower which was a bit dated but the room was clean and spacious. Having a kitchen and full size fridge came in handy since food everywhere is fairly pricey. There were some renovations going on at the time, the swim up bar was closed and one of the beach towers had scaffolding. The resort wasn't too crowded so the bar wasn't missed. The staff are extremely friendly and helpful. The food at the on site restaurants was great and there are plenty of other nearby options as well as a supermarket close by to stock up the fridge. There were daily activities to keep guests entertained. You will get asked to attend their timeshare presentation when you arrive but you can easily decline, from what I've heard it's not that aggressive but I didn't want to waste 90 mins of my vacation.
Stayed 6 nights in Sep 2023
Response from Ghislaine on Oct 2, 2023
Dear Anita, Thank you for taking the time to share your feedback about your recent stay at our resort. We are delighted to learn that you had an enjoyable experience overall.We appreciate your understanding regarding the renovations, and we apologize for any inconvenience they may have caused. Your feedback about the cleanliness and spaciousness of your room, as well as the convenience of having a kitchen and full-size fridge, is valuable to us. It is wonderful to hear that you found our staff to be extremely friendly and helpful. Providing excellent service is a top priority for us, and we are pleased that our team made a positive impression on you. Once again, thank you for your valuable feedback, and we hope to have the pleasure of welcoming you back in the future for another enjoyable stay.

8/10 Good

Joanne

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
the beach was great the staff was great the room was old, musty smell, needs upgrade
Stayed 10 nights in Sep 2023
Response from Ghislaine on Sep 25, 2023
Dear Joanne, Thank you for taking the time to share your feedback. We are delighted to hear that the beach and staff was accommodating to your stay. Please note that we will be renovating these rooms starting April 1st 2024 through May 2025. We hope we can welcome you back in the future to exceed your expectations.

10/10 Excellent

John Leonard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk down the street or beach to the eating places, did not like all the construction going on on the property.
Stayed 5 nights in Sep 2023
Response from Ghislaine on Sep 25, 2023
Dear John Leonard, Thank you for taking the time to share your review and for choosing the Divi Aruba Phoenix. It is good to know that the resort's location allowed for easy access to nearby dining options. However, we understand your concern about the ongoing construction on the property. We hope we can welcome you back in the future with a more seamless experience.

10/10 Excellent

Chaquita

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First Time Guest…everything was nice and welcoming. Definitely looking forward to the next one😊. Thank You!
Stayed 4 nights in Sep 2023
Response from Ghislaine on Sep 25, 2023
Dear Chaquita, Thank you for sharing your feedback about your stay and for choosing the Divi Aruba Phoenix. We are glad to hear that you had a nice and welcoming experience during your first visit. It is great to know that you are looking forward to your next stay. Kind Regards,

10/10 Excellent

Sandy

Liked: Cleanliness
Stayed 5 nights in Aug 2023
Response from Ghislaine on Sep 25, 2023
Dear Sandy, Thank you for sharing your feedback about your stay and for choosing the Divi Aruba Phoenix. We hope to see you again.

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Ghislaine on Sep 25, 2023
Dear Colleen, Thank you for sharing your feedback about your stay and for choosing the Divi Aruba Phoenix. We look forward for your next visit. Kind Regards,

10/10 Excellent

Colleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach!!
Stayed 1 night in Sep 2023
Response from Ghislaine on Sep 25, 2023
Dear Colleen, Thank you for sharing your feedback about your stay and for choosing the Divi Aruba Phoenix. We look forward for your next visit.

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from Ghislaine on Sep 25, 2023
Dear Erik, Thank you for sharing your feedback about your stay and for choosing the Divi Aruba Phoenix. We look forward for your next visit. Kind Regards

6/10 Okay

Kevin

Liked: Cleanliness, staff & service
They were doing maintenance so certain acces wasnt available. room service and everything else mostly closed on the property around 9pm
Stayed 3 nights in Sep 2023
Response from Ghislaine on Sep 25, 2023
Dear Kevin, Thank you for sharing your feedback. Maintenance and renovation work is essential for keeping the property in good condition, but it can sometimes result in inconveniences for guests. Typically, resorts aim to schedule such work during periods of lower occupancy to minimize disruptions. We hope we can get a second chance to provide you with a seamless experience.

10/10 Excellent

Melvin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Divi Phoenix was exceptional the first night my husband had problems with the mattress and they immediately switched it out and he slept peacefully thereafter! The staff was very courteous, professional, and prompt in handling any situation. Divi Phoenix, we will be back!
Stayed 5 nights in Sep 2023
Response from Ghislaine on Sep 25, 2023
Dear Melvin, Thank you for sharing your feedback. We are glad to hear that your overall experience at Divi Phoenix was exceptional and that the staff was responsive to any issues you encountered, such as the mattress concern. It is important to address guest needs promptly to ensure a comfortable and enjoyable stay. We look forward to welcoming you back for another great stay in the future.

8/10 Good

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and beautiful property.
Stayed 5 nights in Sep 2023
Response from Ghislaine on Sep 14, 2023
Hi Carol, Thank you for taking the time to share your feedback. We are delighted to hear that our staff and location has exceeded your expectations. We are looking forward to welcome you back in the future. Kind Regards

8/10 Good

Shayna

Traveled with partner
Liked: Cleanliness, staff & service
The location was very nice and access to the beach was great. Room size and amenities was good. The first room we were put in smelled very musty. Second room was a little better.
Stayed 4 nights in Sep 2023
Response from Ghislaine on Sep 14, 2023
Dear Shayna, Thank you for taking the time to share your feedback. We are happy to hear that the location and the room has exceeded your expectation even tough you had issue with your first room. We look forward to welcoming you in the future. Kind Regards

10/10 Excellent

Susan, peabody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Ghislaine on Sep 14, 2023
Hi Susan, Thank you for taking the time to share your feedback. We are happy to hear that the location and the room has exceeded your expectation. We look forward to welcoming you in the future. Kind Regards