2 outdoor pools, cabanas (surcharge), pool umbrellas

Reviews of Hilton Aruba Caribbean Resort and Casino

4.5 out of 5
Hilton Aruba Caribbean Resort and Casino
J E Irausquin Blvd 81, Noord

Reviews

9.2

Wonderful

Rating 10 - Excellent. 721 out of 1010 reviews" "
Rating 8 - Good. 194 out of 1010 reviews" "
Rating 6 - Okay. 57 out of 1010 reviews" "
Rating 4 - Poor. 21 out of 1010 reviews" "
Rating 2 - Terrible. 17 out of 1010 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool area very nice. Cabanas reasonably priced. The birds were a cool touch.
Stayed 5 nights in Mar 2024

8/10 Good

Lisa Gay, Riegelsville

Traveled with partner
Liked: Amenities
Resort was nice, our room was cleaned every day and the staff was very friendly. My only complaint is there were not enough chairs around the pool with umbrellas. You had to ‘reserve’ the beach and pool chairs/umbrellas each day or you sat in the sun and fried unless you were lucky enough to get one of the complimentary chairs/ umbrellas. They charged $70/day just to rent some of the palapas. You pay enough to stay at these resorts, you should not have to pay for the beach chairs, pool chairs and umbrellas too.
Stayed 7 nights in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Lisa Gray, Thank you for your review and for highlighting the positive aspects of your stay, including our friendly staff and the cleanliness of your room. We are sorry to hear about your experience with the availability of pool and beach chairs. We value your feedback as we strive to ensure a more comfortable experience for our guests. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Warm Regards, Lawrence Tuck General Manager

10/10 Excellent

Edyta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Edyta, Thank you for your excellent rating. Warm Regards,Lawrence Tuck General Manager

10/10 Excellent

Lee Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was close, convenient and fit our budget. The staff was helpful and friendly. The Spa experience was wonderful. With all of the on site amenities you really didnt have to leave hotel but we did because everything was within walking distance.
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Lee Angela, Thank you for taking the time to share your experience! It is wonderful to hear that our staff was helpful and friendly and we are delighted that you enjoyed your spa experience. We appreciate your kind words and look forward to welcoming you back for another wonderful stay in the future!Warm Regards, Lawrence Tuck General Manager

10/10 Excellent

Inna

Stayed 9 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Inna, Thak you for your excellent rating. Warm Regards,Lawrence Tuck General Manager

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Pam, Thak you for your excellent rating. Warm Regards,Lawrence Tuck General Manager

10/10 Excellent

Konstantinos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from General Manager on Mar 26, 2024
Dear Konstantinos, Thak you for your excellent rating. Warm Regards,Lawrence Tuck General Manager

10/10 Excellent

Kevin john

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice vacation
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Kevin John, Thank you so much for your excellent rating. Warm Regards,Lawrence Tuck General Manager

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Victor, Thank you for your excellent rating. Warm Regards,Lawrence Tuck General Manager

10/10 Excellent

Judy, Katonah

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff and property. Beautiful each. More quiet be the other large hotels.
Stayed 6 nights in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Judy, Thank you for your kind words! We are thrilled to hear that you enjoyed our staff and property. We are grateful for your support. We look forward to welcoming you back for another peaceful stay in the future!Warm Regards,Lawrence Tuck General Manager

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great family vacation. Nicest property in the area. Breezeway and lobby and seating around the hotel were so relaxing and comfortable.
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Susan, Thank you for sharing your wonderful experience with us! We are delighted to hear that you had a great family vacation. Your positive feedback means a lot to us and we look forward to welcoming you and your family back for another memorable stay soon. Warm Regards, Lawrence Tuck General Manager

8/10 Good

Mitul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Mitul, Thank you for your rating. Warm Regards,Lawrence Tuck General Manager

10/10 Excellent

Dianne Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Hilton
Stayed 7 nights in Mar 2024
Response from General Manager on Mar 14, 2024
Dear Dianne Marie, Thank you so much for your excellent rating. Warm Regards,Lawrence Tuck General Manager

8/10 Good

Joel Dubina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Joel Dubina, Thank you for your rating. Warm Regards,Lawrence Tuck General Manager

10/10 Excellent

Gina, Chesterfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here several times and look forward to coming back again
Stayed 4 nights in Jan 2024
Response from General Manager on Mar 12, 2024
Dear Gina, We appriciate your loyalty to our resort and cannot wait to welcome you back for another memorable stay. Warm Regards,Lawrence Tuck Genral Manager

10/10 Excellent

Saad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 6 nights in Feb 2024
Response from General Manager on Mar 9, 2024
Dear Saad, Thank you for your excellent rating. Warm Regards,Lawrence Tuck General Manager

10/10 Excellent

Marco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort great beach area and close to many restaurants
Stayed 7 nights in Mar 2024
Response from General Manager on Mar 8, 2024
Dear Marco, Thank you for your excellent rating. We are happy to hear that you enjoyed the convenience of our location. Hoping to welcome you again at the resort soon. Warm Regards,Lawrence Tuck General Manager

6/10 Okay

Rudina

Stayed 6 nights in Mar 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from General Manager on Mar 9, 2024
Dear Margaret, Thank you so much for your excellent rating. Warm Regards,Lawrence Tuck General Manager

8/10 Good

Charlotte

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The collection of exotic birds is fascinating! Clean sandy beach is a treat; no broken shells to shock your feet on. Great spa employees and small but adequate gym. We really enjoyed our stay; your beds are fantastic! The food at your steakhouse is superb. However, the night stands in our room were in poor condition and we couldn't use any of those drawers. A couple opened, but they'd get jammed and stuck closed, so we avoided using these. The sliding door to the patio required a sumo wrestler to open and close. Our toilet had no flushing pressure and required a call to maintenance to get anything that wasn't liquid to flush down, so we used the lobby bathrooms for that. Housekeeping staff is fabulous and extremely friendly.
Stayed 8 nights in Feb 2024
Response from General Manager on Mar 7, 2024
Dear Charlotte, Thank you for sharing your detailed feedback with us. It is great to hear that you had a positive experience with our staff and enjoyed the food at our steakhouse. However, we apologize for the issues you encountered with the condition of some amenities in your room. Your comments are valuable as we strive providing excellent guest experience. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm Regards, Lawrence Tuck General Manager

8/10 Good

Lou

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very clean and well kept.
Stayed 4 nights in Feb 2024
Response from General Manager on Mar 5, 2024
Dear Lou, Thank you for your review. Maintaining a high standard of cleanliness is a top priority for us, and we appreciate your acknowledgment of our efforts. We look forward to the opportunity to welcome you back for another enjoyable stay in the future. Warm Regards,Lawrence Tuck General Manager

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from General Manager on Mar 5, 2024
Dear Anna, Thank you for your excellent rating. Warm Regards,Lawrence Tuck General Manager

10/10 Excellent

Charlotte

Stayed 8 nights in Feb 2024
Response from General Manager on Mar 26, 2024
Dear Charlotte, Thak you for your excellent rating. Warm Regards,Lawrence Tuck General Manager

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. We had a great view of the ocean and the tropical garden overlooking the bird aviary. A bit expensive but we felt this property was the best of the hotels along the Palm Beach.
Stayed 7 nights in Feb 2024
Response from General Manager on Feb 29, 2024
Dear Brian, Thank you for your glowing review! We are delighted to hear that you found our property beautiful and enjoyed the great view of the ocean and tropical garden . We appreciate your acknowledgment of our value compared to other hotels along Palm Beach. Your satisfaction is our priority, and we look forward to the opportunity to welcome you back for another exceptional stay. Warm Regards,Lawrence Tuck General Manager

6/10 Okay

Matthew F

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It would have been good to know there is construction going on during the stay. I would have chosen a different resort. Looking for rest and relaxation...this was not possible. I had to go elsewhere to achieve this.
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 29, 2024
Dear Matthew, Dear Matthew,We sincerely apologize for any inconvenience caused by the ongoing resort enhancement project during your stay. Ensuring your comfort and relaxation is of utmost importance to us, and we deeply regret that we did not meet your expectations.Despite our efforts to communicate about the resort enhancement project in a notification sent to you at the time of your booking confirmation, we acknowledge the importance of your feedback. Your insights are highly valuable to us, and we are dedicated to exploring more effective methods of communication with our guests.Thank you for your understanding, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm Regards, Lawrence Tuck General Manager

10/10 Excellent

Regina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Don’t let the construction deter you from booking here it was hardly noticeable. The staff was friendly and helpful. The beach and pool areas were clean and well kept with lots of chairs. The open lobby area had plenty of seating. Great snack and grab and go options in the conscience store. The sunset grill food was really good.
Stayed 6 nights in Feb 2024
Response from General Manager on Feb 27, 2024
Dear Regina, Thank you for your fantastic review! We are thrilled to hear that despite the ongoing resort enhancements, you still had an enjoyable experience with us. It is wonderful to know that our friendly and helpful staff, clean beach and pool areas, ample seating in the lobby, and great snack options met your expectations. Your feedback is greatly appreciated and we look forward to welcoming you back for another memorable stay. Warm Regards,Lawrence Tuck General Manager

10/10 Excellent

Elana, Williamsville

Liked: Property conditions & facilities
Had a great time!
Stayed 8 nights in Feb 2024
Response from General Manager on Feb 27, 2024
Dear Elana, Thank you for taking the time to share your positive experience! Warm Regards, Lawrence Tuck General Manager

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so helpful and congenial.
Stayed 9 nights in Feb 2024
Response from General Manager on Feb 24, 2024
Dear Linda, Thank you for your wonderful review! Providing exceptional service is our priority, and it is always rewarding to receive positive feedback. We appreciate your kind words and hope to welcome you back for another fantastic experience in the future. Warm Regards, Lawrence Tuck General Manager

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 21, 2024
Dear Dana, Thank you for your excellent rating. Warm Regards, Lawrence Tuck General Manager

10/10 Excellent

NICOLE

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed this locaton.
Stayed 5 nights in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Nicole,Thank you for taking the time to share your positive experience! We are thrilled to hear that you enjoyed your stay at our location. We appreciate your support and look forward to welcoming you back in the future.Warm Regards, Lawrence Tuck General Manager

10/10 Excellent

Alfred

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 4 nights in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Alfred, Thank you for your excellent rating. Warm Regards,Lawrence Tuck General Manager

6/10 Okay

Michael Patrick

Liked: Cleanliness
Stayed 5 nights in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Michael Patrick, Thank you for your rating. Warm Regards,Lawrence Tuck General Manager

6/10 Okay

suzanne, Westwood

Stayed 7 nights in Feb 2024
Response from General Manager on Mar 26, 2024
Dear Suzanne, Thank you for your rating. You are welcome to reach out directly to the resort should you have any specific concerns or feedback you would like to share with us. Warm Regards,Lawrence Tuck General Manager

8/10 Good

Geraldine

Traveled with family
The staff was excellent.
Stayed 6 nights in Feb 2024
Response from General Manager on Feb 15, 2024
Dear Geraldine, Thank you for your review. Warm Regards,Lawrence Tuck General Manager

10/10 Excellent

NANCY Marie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Great staff
Stayed 4 nights in Jan 2024
Response from Lawrence Tuck - General Manager on Feb 7, 2024
Dear Nancy Marie, Thank you for your positive review! We are happy to know you enjoyed our property and experienced great service from our staff. We appreciate your feedback and hope to welcome you back for another fantastic stay.Warm Regards, Lawrence Tuck General Manager

10/10 Excellent

Colleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful accommodation with stunning beaches. The restaurants and shopping readily within minutes walking. Weather of course is 80’s and breezy everyday. The music at the hotel and local restaurants was delightful! Best Caribbean experience we’ve ever had!
Stayed 8 nights in Jan 2024
Response from Lawrence Tuck - General Manager on Feb 7, 2024
Dear Colleen, Thank you for your wonderful review! We are thrilled to hear that you enjoyed our beautiful accommodation, stunning beaches, and the vibrant atmosphere. We are honored to be considered the best Caribbean experience you have ever had! We cannot wait to welcome you back soon. Warm Regards, Lawrence Tuck General Manager

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Lawrence Tuck - General Manager on Feb 7, 2024
Dear Peter, Thank you for your excellent rating. Warm Regards, Lawrence TuckGeneral Manager

10/10 Excellent

Markella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Lawrence Tuck - General Manager on Feb 7, 2024
Dear Markella, Thank you for your excellent review. Warm Regards, Lawrence TuckGeneral Manager

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding!
Stayed 6 nights in Jan 2024
Response from Lawrence Tuck - General Manager on Feb 7, 2024
Dear David, Thank you for your review. Warm Regards, Lawrence TuckGeneral Manager

10/10 Excellent

Dariusz Jan

Liked: Cleanliness, staff & service, property conditions & facilities
is loud and underconstruction but sea is wonderful
Stayed 5 nights in Jan 2024
Response from Lawrence Tuck - General Manager on Feb 7, 2024
Dear Dariusz, Thank you for your review. Warm Regards, Lawrence TuckGeneral Manager

10/10 Excellent

Paris E

Traveled with partner
Liked: Amenities
Response from Lawrence Tuck - General Manager on Feb 7, 2024
Dear Paris E, Thank you for your excellent rating. Warm Regards, Lawrence TuckGeneral Manager

10/10 Excellent

Melvyn, new york

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Lawrence Tuck - General Manager on Feb 7, 2024
Dear Melvyn, Thank you for your excellent review. Warm Regards, Lawrence TuckGeneral Manager

10/10 Excellent

keisha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Lawrence Tuck - General Manager on Feb 7, 2024
Dear Keisha, Thank you for your excellent rating. Warm Regards, Lawrence TuckGeneral Manager

10/10 Excellent

Ali

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Lawrence Tuck - General Manager on Feb 7, 2024
Dear Ali, Thank you for your excellent rating. Warm Regards, Lawrence TuckGeneral Manager

10/10 Excellent

BRIAN V

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Lawrence Tuck - General Manager on Feb 7, 2024
Dear Brian V, Thank you for your excellent rating. Warm Regards, Lawrence TuckGeneral Manager

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The weather was perfect
Stayed 5 nights in Jan 2024
Response from Lawrence Tuck - General Manager on Feb 7, 2024
Dear John, Thank you for your review. Warm Regards, Lawrence TuckGeneral Manager

8/10 Good

Gunjan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have a good stay. But every morning breakfast so crowded so we have Limited service , not liking waiting into the line since we pay the highly room rate to the property for good service.
Stayed 4 nights in Dec 2023
Response from Lawrence Tuck - General Manager on Feb 7, 2024
Dear Gunjan, Thank you for sharing your experience from your recent stay. Your feedback is valuable to us and we will work on a more pleasant breakfast service experience for our guests, we appreciate your understanding. We hope to welcome you back for a more enjoyable stay in the future.Warm Regards, Lawrence TuckGeneral Manager

10/10 Excellent

Mick

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property , excellent food and service. Will be back again for sure! Thanks Hilton!
Stayed 3 nights in Jan 2024
Response from Lawrence Tuck - General Manager on Feb 7, 2024
Dear Mick, Thank you for your wonderful review! We are delighted to hear that you enjoyed our beautiful property, excellent food, and service. It is always a pleasure to receive such positive feedback. We look forward to welcoming you back for another fantastic stay. Warm Regards, Lawrence TuckGeneral Manager

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Lawrence Tuck - General Manager on Feb 7, 2024
Dear Kevin, Thank you for your review. Warm Regards, Lawrence TuckGeneral Manager

10/10 Excellent

Nabanita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location
Stayed 2 nights in Dec 2023
Response from Lawrence Tuck - General Manager on Feb 7, 2024
Dear Nabanita, Thank you for your review. Warm Regards, Lawrence TuckGeneral Manager