Ratings based on 746 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
by A verified traveler
no service or staff trainingPosted Sep 24, 2014
terrible!food staff and housekeeping no attention at a long stay client as me!!they treat you like a number!
for Everyoneby A verified traveler from Toronto
Amazing!!Posted Sep 21, 2014
Location: ATV excursion was very good and seeing the north side of the island is a must. Swimming in the natural pool was a great experience as well.
Just had our honeymoon here and it was incredible. Rooms were very nice and clean and everything was modern. The staff at the hotel were always helpful and very friendly. We went with the all inclusive package and it was well worth it! The meals are not your typical all inclusive type as it is both all inclusive and not so the restaurants you are eating at are the same ones guest are paying to eat at which is likely why they were so good. We were here for 10 days and didn't have one bad meal. Highlight was without a doubt having a private island! We went all over Aruba as it is very safe and the bus system is easy. The high rise hotel area the beach was crowded and we actually found a lot of litter and debris in the water which was not great. Taking a boat over was originally a pain but it was a very short boat ride and once you are there it is WELL worth it. There is also a restaurant there too so you can stay there all day!
by A verified traveler from Ohio
Great locationPosted Sep 10, 2014
Pros: The location and convenience.
Location: Good restaurants, shopping and the beach.
Have stayed at the Renaissance 7 of my last nine trips to Aruba and have always been totally satisfied. We had one of the renovated suites which was lovely and comfortable. Discovered that one of the sinks in the bathroom the drain was closed and we could not get it open. Front desk said someone would be up to fix it - no one ever showed up so I gave up and got it open myself - but we could not close it if we wanted to. The Sole pool side restaurant was understaffed, and unattentive. Sat down for lunch - no one else seated. The bartender and the one server both ignored us until I went to the bar and asked for menus and drinks.( I checked the time and we had been seated for 15 minutes) Asked at the front desk if we could borrow a pair of scissors to cut a tag and they refused. Last day when we packed and I was doing a sweep of the unit to make sure we had everything and I looked under the couch in the sitting room and there were empty drink bottles ( not ours) and wrappers. Planning on returning to Aruba next year - but for the first time questioning whether or not we will stay at the Renaissance.
for Everyoneby A verified traveler from Massachusetts
great hotelPosted Sep 5, 2014
perfect. close to beach and shopping. Nice pool. Nice room. Great staff. Free shuttle to private island. Better than expected.
for Everyoneby A verified traveler from San Diego
Great location Downtown Aruba, private beach.Posted Aug 22, 2014
Lovely stay. Adults only hotel,great staff, Happy hour at the pool,perfect location,very clean.
for Everyoneby A verified traveler from Virginia
Beautiful HotelPosted Aug 20, 2014
Pros: The private island!
Cons: Can't think of a thing.
Location: Shops, restaurants and walking distance to the bus stop to see other places on the island.
We stayed 6 nights in this hotel and really enjoyed our stay. Hotel was walking distance to many shops as it was in the center of downtown Aruba. Loved the private island and wish that we had spent more time there. It was available from 7am to 7pm. Our last day there we got up early to go stay on the private island and was the first ones to arrive except for the workers. It is absolutely divine! So peaceful and quiet. We also enjoyed the Casino within the hotel. Not big gamblers but fun playing on the penny machine and actually won both nights. The bed was most comfortable. The room we got was a king size bed with an island view. The balcony was small only able to stand out and view the island but was nice. Even though our hotel was not on the beach I think it was perfect as we had excess to the private island beach just for hotel guest only. :)
for Everyoneby A verified traveler from Guyana
Very nice hotel and it's close to most restaurantPosted Aug 19, 2014
The island is amazing and the hotel is very beautiful.
for Everyoneby A verified traveler from NY NY
Hotel OK, Steak House restaurant terrible.Posted Aug 16, 2014
Pros: Rooms were cleaned promptly and the room service meals were prompt.
Cons: Steakhouse and private island restaurant need improvement.
Location: Good location to shopping, some restaurants.
The hotel was clean and room service staff was good. The "adult only" section is on the other side of the road from the waterfront, which is not clearly stated on the website. I was looking forward to a good steak dinner, and got served a $44 porterhouse that was mostly gristle, half raw, and half overcooked. It was so bad I ate seafood for the rest of the trip. (The Old Fisherman, Delamar, and Redfish restaurants were all good and the first two are two blocks from the hotel.) The private island swimming is fine, but the restaurant there was filthy. The tables weren't bussed, the floor hadn't been cleaned all day with lizards and birds fighting over the food scraps on the floor. The flies were horrendous - we had to eat with one hand and continuously fan the air with the other hand. This restaurant needs new management, retrained staff, and a powerwashing. The hotel regular restaurant serves a mediocre breakfast, but is at least clean and well-staffed.
for Everyoneby A verified traveler from caracas
ExcellentPosted Aug 16, 2014
Location: Near the AirPort
Near the airport. Very comfortable and excellent facilities
for Everyoneby A verified traveler from georgetown, Guyana
Great location with excellent settingsPosted Aug 15, 2014
We love to stay at the Renaissance. The settings is really beautiful especially the incoming planes. The pool is great with nice confined beaches. Had a wonderful family vacation.