Ratings based on 865 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent vacation

Posted Jan 20, 2015
Excellent hotel. away from the hussel and bussel of Palm Beach. The best part of this hotel is the private island. Gorgeous! The rooms were very clean and modern. They looked newly renovated
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Brooklyn, NY

Beautiful Hotel..but too far from the Action.

Posted Jan 13, 2015
Pros: Breakfast at Aquarius was decent. Filled you up till lunch. The food and drink were awesome! Very delicious and worth the $$
Location: Take a walk left of the hotel is a giant I heart Aruba sign, movie theater, Dunkin Doughnuts and other restaurants. Take a taxi to the other beaches.
Check-in: My Boyfriend and I arrived to our hotel on 1/15/15 around 3:40pm. Check in was a breeze. They let us check in early which was very nice.The only weird part was that they has me email my Expedia confirmation email to the hotel's email. I would think that they would have a copy of the on file already but I guess not. Room: Our room was located on the 6th Floor facing the town. The view was 'ok'. It was nothing compared to having an ocean view though. The size of the room was a little smaller than I had imagined but I got used to it fast. Another draw back was that the room had carpeting. Carpeting in a hotel room just skives me out for some reason. Overall both the room and bathroom was very clean. Private Island: Very convenient considering the hotel's location is far away from the beaches. It a 15 min boat ride to the private island (the boat literally pulls into the hotel). We stayed mostly on Flamingo beach because of the Flamingos but went to the other side for lunch at the restaurant. I recommend the pizza and crab cakes! Delicious! I realized that the service in all of Aruba was slower than I am accustomed to (I am a Native New Yorker) but it was excellent. I even left my hat at the table by accident and out waitress came and looked for me on the beach which was so nice or her. Hotel: Overall the Hotel was very nice and chic. The clientele seem a lot older than us 25 year olds though. Food and drinks at the hotel were worth it.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Phila, PA

Renaissance beach is worth the stay

Posted Jan 10, 2015
The hotel appears to be newly renovated, everything was modern and had a cool vibe. We were very disappointed with our room which looked out over the inside of the hotel, we didn't even know if it was sunny outside because we couldn't see the outside from our room! I feel that this was not accurately identified to me at the time of booking. We did enjoy the free shuttle to the beach and went there every day. The little island was beautiful and remote, I was bothered by the noise from the airport but my husband was not. The prices for food and drink were very reasonable. The proximity to so many restaurants, shops, movies was great, no use of taxis the entire stay. Overall a great stay, I would just ask for a different room next time
2 out of 5
by A verified travelerfrom washington twp, NJ

Would not come back to this hotel again!

Posted Jan 8, 2015
They are renovating and staying in this hotel like staying in a construction zone, Dust, noise, smell of chemicals.... For what we paid , we expected to get more. Stuff not helpful at all!!! Our room was not cleaned twice and we had to call front desk. Plus, there pool was constantly dirty. The only good this is a private island they had... good food and nice beach.
5 out of 5
Recommended
for Couples
by A verified travelerfrom London. England

Great hotel close to all the local activities

Posted Jan 7, 2015
Pros: Staff were friendly and very helpful
Cons: Nothing
Location: Great shopping with all of the top name outlets all within the hotel complex. New year in the conference center was amazing and good value for money.
Wonderful time spent at the hotel and the availability of the 2 beach locations made it even better. The private island and the boat to it right from the hotel made it even better.
4 out of 5
Recommended
for Everyone
by A verified traveler

Pluses and minuses

Posted Jan 7, 2015
Pros: Close to the airport. Shops, movie theatre, and dinning places were all walkable distances away. Free Wifi.
Cons: Water pressure in the shower was not always great. Staff were nice but not helpful. Don't use the room phone - they charge you for everything.
Location: Hotel is in downtown Oranjestad which is great for brand name shopping and some tourist shopping during the day but things close around 8pm.
The private island and beach at the family hotel were nice but are definitely man made experiences. For a real Arubian beach experience check out Eagle Beach. The hotel is in downtown Oranjestad which is great for daytime brand name shopping and some tourist shopping but the place is dead after 8pm. For night life and more tourist shopping check out the high rise area near Palm Beach. The main bus stop in Aruba is only a few blocks away from the hotel and will get you anywhere you need to go once you have exhausted your experiences on the main street of Oranjestad.
2 out of 5
by A verified travelerfrom Charlotte

Too expensive for what it is

Posted Jan 6, 2015
Pros: The service and attention from the people at the pool's bar
Cons: Fix the rooms and make them look first class, have room service open 24hrs (with a surcharge for extra hours) and teach front desk people to be nicer
Had to spend a night in Aruba with my family and chose this hotel based on the location close to the airport. With the price they charged me I expected something close to a Times-Square-located hotel. However, it was not even close. First thing, when I arrived ,they did not even know how to find my Expedia made reservation. It took them about 15 minutes to find it, after I forwarded the confirmation email to them. Then the bell boy did not have change for the tip, so I asked him if he was going to be there next day, to what he responded affirmatively and we agreed to include the change as the next day tip. Well the guy was working at another location on the very next day. The rooms looked recently built, but the fit and finish of the counter tops, for example, looked as if they were made by a 5 year old, with silicone where they missed the cut distance and pieces of wood placed where they opened a bigger hole that what was required. It was raining and they put some towels and the lobby entrance to prevent water from entering that area, which made it look really cheap. Finally, room service was closed at 11:00pm and nobody could get me a simple coke at that time. My wife tried to use a hair dryer and it tripped the breakers for the whole room, which took them two calls and 40 minutes to fix as they forgot that I called the first time. I will not go to this hotel ever again and I would not recommend this hotel to nobody
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New Haven, CT

The only place we will stay in Aruba

Posted Jan 5, 2015
Pros: Location, private island, staff, food, proximity to bus station
Cons: They should truly check a room before they check a guest in. In our 2 visits there we had to move rooms 3 times because of small but annoying mistakes
Location: Try their buffet, go to the private island and snorkel there, eat at El Gaucho, try the Dutch Pancake House, take the bus nearby
This was our second stay at The Renaissance in Aruba (Marina) and it is the only hotel we will ever stay at while visiting Aruba. Here's why: THEY HAVE A GORGEOUS PRIVATE ISLAND. Nothing on the Aruba compares to this private island, hands down the best part of our stay in Aruba. My husband and I first stayed here in 2010 and were blown away by the private island. It is well taken care of, clean, had the best snorkeling spots, has an adults-only side and a family-side, and they have gorgeous pink flamingos and iguanas roaming freely. It feels like and looks like paradise. It never gets crowded, unlike the beaches at the high-rise hotels, and you can truly relax. We actually enjoy the 7 minute boat ride to the island every day, so it's an added bonus for us. The hotel went through a renovation since the last time we stayed and we think they did a great job updating the place. The rooms are comfortable and well decorated. The beds are SO comfortable. The staff is SO friendly. The Marina side is adults-only, which was great for us. Not noisy. Easy walk to the bus station to travel to the high-rise area. The buffet available at their Aquarius restaurant is actually EXCELLENT. Don't miss out, their breakfast is delicious and their dinner buffet offers delectable fresh seafood grilled right before your eyes. My husband and I are not buffet people but you can't deny good food when you experience it. WE WILL BE BACK time and time again!
3 out of 5
by A verified travelerfrom New York

Posted Jan 1, 2015
Pros: close to airport
Cons: Organization and better staff coordination
Location: casino very close and good shopping spots
Hotel staff was pleasant but I think organization and management could be better. Room was clean but room make up was very late every day with some days beds not done till 4 pm. Bar did not have very good mixers or fresh fruit to make drinks even thought the menu referenced fresh fruit. Bar service good, pool drink service staff was over worked, granted it was a holiday week and the hotel was full so that might have challenged them.
3 out of 5
by A verified travelerfrom Texas

It was just okay

Posted Dec 30, 2014
Pros: Renaissance island was terrific - beautiful scenery and wait service on the beach.
We stayed at the Marina (adults only) building. The ambient noise in the room was terrible - we had a resort view on the top floor and still the atrium echoed from the nightclub and mall entrance below. Ocean views had the same but with street noise. Upside? Access to the other hotel, main dining areas, and marina were just across the street, the mall was downstairs, and private boat to the island docked in the hotel lobby. The lively Palm Beach area was a short cab ride away to the north (by the Riu and Radisson resorts). If you are an experienced diver, stay on the south side. The mid- and north-docked dive boats will only take you to the more shallow wreck dives up north along with the uncertified resort divers. Red Sail was not impressive, but we heard good things about Mermaid Divers (they were booked in advance).