Ratings based on 433 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
79% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.7 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom New York

Worst hotel I've been to

Posted Nov 23, 2014
Pros: Nothing
Cons: More helpful staff, cleaner rooms
Was told the wrong check in time by hotel staff when I called. Lobby was dirty and bland. Front desk staff was not pleasant or helpful. When I got to my room it was FILTHY and infested with bugs. I asked for a different room and found it to be the same way. The front desk manager (Ash) actually told me he was ending his shift and wouldn't stay to help me. He also informed me that there wasn't going to be a night manager coming on that could assist me. I had to call Expedia and get moved to a new hotel.
1 out of 5
by A verified traveler

Terrible

Posted Nov 2, 2014
It was disgusting filthy & old, DO NOT STAY HERE, it is the worst hotel I have ever stayed in.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Philadelphia

Convenient

Posted Oct 12, 2014
Cons: upadate all
Location: very convenient
I love that I can walk right thru La Cabana and be right on the beach...
2 out of 5
by A verified traveler

Just a big building with a nice swimming pool!!

Posted Oct 8, 2014
Pros: The swimming Pool.
Cons: They have to get their story straight and advertise the things the way they are. Example of this are the Pizza and the Frappe.
Location: Location is excellent right across Eagle Beach, but not on the Beach.
To begin they put a 200.00 hold on your credit card that they claim it will clear in two weeks. Most hotels put 100.00 on hold or just take your credit card number. The room was not clean enough. You could tell in the little details. The kitchen towels smelled. The staff did not clean the kitchen, and one day, they left the trash can on top of the restroom sink. Imagine that, the garbage can on the sink that I wash my mouth. The Pizza place on the yard, was cheaply run and you could tell. They sold a frappe in front of me to a customer and he complained of the lack of fruits on it. The bar tender told him that that how they make them, with flavor syrup. The Pizza was ok, but it is in no way shape or form a Chicago Style Pizza like they advertise. They have to get their story straight.
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel not on beach.Behind another hotel.

Posted Sep 21, 2014
Pros: Pools very clean.
Cons: Hotel needs updating and more cleaning in walkways to rooms.
Location: Food store behind hotel for all your needs if you wish to cook and save money.
You have to walk through another hotel and across the road to get to the beach. Hotel needs updating. Room was confortable. Had all necessary items. Silverware,dishes, coffeepot, stove, fridge etc. No Wi-Fi in rooms. Only around pool and check in. Once you reached beach, it was very nice and not crowded and very clean. Easy bus trans to High Rise hotels and restaurants. Only $2.30 us dollars per person one way.
3 out of 5
Recommended
for Everyone
by A verified traveler

I paid 150$ including breakfast and they didn't

Posted Sep 2, 2014
My wife was in this Hotel 2 days ago and she was happy with the hotel but I reserved including breakfast and they didn't include it!!! I am really dissapointed because the hotel is expensive
4 out of 5
Recommended
for Personal Event
by Tomfrom Aruba

August stay

Posted Aug 29, 2014 on Hotels.com
Overall resort was good, pricing compared to other resorts in area about average however Aruba expensive overall, positives: pool area neat had 2 bars-including swim up bar, walkable to other resorts and beach was close negatives: not as much single women more family resort, and they charged for small incidentals for example asked restuarant for ketchup packets and I was charged 1.00 for 4 packets.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2014
It was a pleasant hotel and the staff was very sincere in satisfying guests.
5 out of 5
Recommended
for Families
by Hugofrom Katy, TX

Posted Aug 21, 2014 on Hotels.com
Excellent hotel and friendly people
2 out of 5
by A verified traveler

Good location, but very outdated.

Posted Aug 18, 2014
Rooms and facilities were very old and did not live up to the pictures as advertised. We only stayed one night, and spent the rest of our vacation at la cabana which is beachfront and much newer and nicer.