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Reviews of Comfort Inn Biltmore West

2.5 out of 5
Comfort Inn Biltmore West
15 Crowell Rd, Asheville, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 477 out of 957 reviews" "
Rating 8 - Good. 343 out of 957 reviews" "
Rating 6 - Okay. 101 out of 957 reviews" "
Rating 4 - Poor. 20 out of 957 reviews" "
Rating 2 - Terrible. 16 out of 957 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Penny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Apr 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing fancy just good,satisfying breakfast food food. Choose from hot beverages or cold. I liked the scrambled eggs and sausage links!
Stayed 1 night in Apr 2024
Response from Comfort Inn Biltmore West on Apr 23, 2024
Thank you for your kind review! We're delighted to hear that you enjoyed our breakfast options, especially the scrambled eggs and sausage links. We hope to see you again soon!

10/10 Excellent

Carrie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice motel & the staff was nice.
Stayed 2 nights in Apr 2024
Response from Comfort Inn Biltmore West on Apr 23, 2024
Thank you for the kind words! We're glad you enjoyed your stay and our staff made your visit pleasant. We hope to welcome you back soon!

6/10 Okay

Tamiko

Disliked: Cleanliness
not enough towels
Stayed 4 nights in Mar 2024
Response from Comfort Inn Biltmore West on Apr 4, 2024
Dear Tamiko,Thank you for staying and providing feedback. As a reminder we have plenty of towels and are happy to provide more anytime if you call or stop by the front desk. Thank you

8/10 Good

Dennis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient
Stayed 5 nights in Mar 2024
Response from Comfort Inn Biltmore West on Mar 25, 2024
Thank you for your positive feedback! We're glad to hear that you found our establishment clean and convenient. We strive to provide a comfortable experience for all our customers. If you have any further comments or suggestions, feel free to share them with us. We appreciate your support!

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like new condition. Exceptional price for area.
Stayed 1 night in Mar 2024
Response from Comfort Inn Biltmore West on Mar 19, 2024
"Thank you for your review! We're thrilled you found our accommodations in like-new condition and that you appreciated our exceptional pricing for the area. We aim to offer great value without compromising on quality. Looking forward to hosting you again soon!

8/10 Good

John

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was economical and rooms are well equiped with good beds. The $24 pet fee is very reasonable in comparison to competition.
Stayed 1 night in Mar 2024
Response from Comfort Inn Biltmore West on Mar 16, 2024
Thank you for sharing your positive experience! We're delighted to hear that you found our prices economical and our rooms well-equipped with comfortable beds. We're also pleased that you found our pet fee reasonable compared to other options. We hope to welcome you and your furry friend back soon!

10/10 Excellent

Teresa D

Traveled with partner
Liked: Cleanliness, staff & service
Very nice, clean, quiet. Comfortable bed. Hot breakfast. A little hard to get to and area seemed a little iffy, but Cracker Barrel and gas station right next door. Would stay again.
Stayed 1 night in Mar 2024
Response from Comfort Inn Biltmore West on Mar 12, 2024
Thank you for your feedback! We're glad to hear that you enjoyed your stay with us, including our clean and quiet environment, comfortable beds, and hot breakfast. We understand that the location might seem a bit challenging to navigate, but we're delighted to provide the convenience of having Cracker Barrel and a gas station nearby. We appreciate your support and look forward to welcoming you back on your next visit!

10/10 Excellent

Beth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay and staff was great
Stayed 3 nights in Mar 2024
Response from Comfort Inn Biltmore West on Mar 14, 2024
Thank you so much for your fantastic 5 out of 5 rating! We're thrilled to hear that you had a great experience. If you ever need anything else, don't hesitate to reach out. We look forward to serving you again soon!

10/10 Excellent

Beth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone here makes you feel at home
Stayed 5 nights in Feb 2024
Response from Comfort Inn Biltmore West on Mar 8, 2024
Thank you for you sweet comment Beth. We love having you here.

10/10 Excellent

Stephen

Liked: Amenities
Great return visit
Stayed 1 night in Mar 2024
Response from Comfort Inn Biltmore West on Mar 7, 2024
Thank you for your kind words! We're delighted to hear that you enjoyed your return visit with us. Looking forward to welcoming you back again soon!

2/10 Terrible

Iris

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Comfort Inn Biltmore West on Mar 1, 2024
Dear Iris,We see that your reservation was cancelled and we refunded you in full...

8/10 Good

Jphn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were just there overnight traveling back home from Florida. We liked that it was close to Cracker Barrel as we were able to walk there after sitting in a car all day. What we did not like was the stickers all over begging for tips.
Stayed 1 night in Feb 2024
Response from Comfort Inn Biltmore West on Mar 1, 2024
Dear Guest,Thank you for staying and providing feedback. We are glad you enjoyed your stay and our location. Our staff works very hard and tips are completely optional.Safe Travels,

10/10 Excellent

Beth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone here is wonderful
Stayed 2 nights in Feb 2024
Response from Comfort Inn Biltmore West on Feb 29, 2024
Dear Beth,Thank you for staying at our Asheville Comfort Inn. We are glad everything was wonderful and look forward to providing you another clean and comfortable experience!Safe Travels,

10/10 Excellent

Mitchell

Traveled with partner
Liked: Amenities
Clean, quiet and very comfortable. Nice breakfast. Easy access to interstate. Everything we needed for a night's rest on our journey South .
Stayed 1 night in Feb 2024
Response from Comfort Inn Biltmore West on Feb 27, 2024
Thank you for taking the time to share your experience! We're delighted to hear that you found our accommodations clean, quiet, and comfortable. Providing a peaceful environment and a good night's rest is our top priority. We're also glad you enjoyed our breakfast offerings and found our location convenient for your journey. We appreciate your feedback and hope to welcome you back again in the future!

10/10 Excellent

Beth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffing very friendly and helpful
Stayed 1 night in Feb 2024
Response from Comfort Inn Biltmore West on Feb 27, 2024
Thank you for taking the time to share your experience! We're thrilled to hear that our staffing team was able to provide you with friendly and helpful service. At Comfort Inn Biltmore West, we strive to ensure that every interaction leaves our customers feeling supported and valued. Your feedback is greatly appreciated, and we look forward to continuing to assist you in any way we can.

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an issue with someone smoking in the building on the floor we were on. The night manager (Missy) was wonderful, she attempted to find who it was but in the meantime moved us to a different floor. Excellent customer service! Our room was clean and comfortable.
Stayed 2 nights in Feb 2024
Response from Comfort Inn Biltmore West on Feb 27, 2024
Thank you for sharing your experience with us! We're delighted to hear that Missy provided you with excellent customer service during a challenging situation. Your comfort and satisfaction are our top priorities, and we're glad she was able to promptly address the issue and ensure you had a comfortable stay by moving you to a different floor. We appreciate your kind words and hope to welcome you back soon for another enjoyable stay!

10/10 Excellent

Terry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every aspect of our one-night stay was excellent. Clearly this is managed by a top notch team with caring staff. Especially comfortable bed
Stayed 1 night in Feb 2024
Response from Comfort Inn Biltmore West on Feb 6, 2024
Thank you so much for your glowing review! We're thrilled to hear that every aspect of your stay was excellent and that you found our team caring and attentive. We're delighted to know you had a comfortable night's rest in our beds. We look forward to welcoming you back again soon!

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pro: Clean room, friendly staff, price was right. Con: Drive/access was not well marked, needed clothes hooks in bathroom, electrical outlets not adequate, refrigerator barely cooled.
Stayed 1 night in Feb 2024
Response from Comfort Inn Biltmore West on Feb 6, 2024
Thank you for sharing your experience with us! We're delighted to hear that you enjoyed our clean rooms, friendly staff, and affordable prices. We appreciate your feedback regarding areas for improvement, such as signage, bathroom amenities, and appliance functionality. Your comments will help us enhance our guest experience. We hope to welcome you back again soon!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Comfort Inn Biltmore West on Jan 25, 2024
Dear Kelly,Thank you for staying at our Comfort Inn Asheville hotel! We are glad you had a perfect stay and we look forward to providing you another clean and comfortable room when you explore Asheville, Downtown or the BIltmore Estate!

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and super nice staff—would absolutely stay here again!
Stayed 1 night in Jan 2024
Response from Comfort Inn Biltmore West on Jan 20, 2024
Dear Brittney,Thank you for staying and providing feedback about our wonderful staff at the Comfort Inn Asheville! We look forward to serving you again when you explore Asheville or the Biltmore Estate!Safe Travels,

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Comfort Inn Biltmore West on Jan 20, 2024
Dear Taylor,We are so happy you enjoyed your stay at our Asheville Comfort Inn off I40 and 1 mile to I240 & I26. We look forward to providing you another clean and comfortable room when you explore Asheville!Warm Regards,

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Jan 2024
Response from Comfort Inn Biltmore West on Jan 11, 2024
Dear Mary,We are so happy you had a great stay at our Asheville Comfort Inn off I40 and 1 mile to I26 & I240. We look forward to providing you another clean and comfortable stay!

10/10 Excellent

Tyanah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Amanda P. on Jan 9, 2024
Thank you so much for the 5-star rating! We're delighted to hear that you had a positive experience. Your feedback is greatly appreciated, and we look forward to serving you again in the future.

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Year's Eve stay
We were welcomed and found the Libby very nice. Breakfast was presented nicely
Stayed 1 night in Dec 2023
Response from Amanda on Jan 6, 2024
Dear Guest,We are glad you enjoyed our Comfort Inn Asheville hotel. We look forward to providing you another clean and comfortable stay when you explore the area.Warm Regards,

8/10 Good

robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Amanda on Jan 6, 2024
Dear Guest,We are glad you enjoyed our Comfort Inn Asheville hotel. We look forward to providing you another clean and comfortable stay when you explore the area.Warm Regards,

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Amanda on Jan 6, 2024
Dear Guest,We are glad you enjoyed our Comfort Inn Asheville hotel. We look forward to providing you another clean and comfortable stay when you explore the area.Warm Regards,

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Amanda on Jan 6, 2024
Dear Guest,We are glad you enjoyed our Comfort Inn Asheville hotel. We look forward to providing you another clean and comfortable stay when you explore the area.Warm Regards,

10/10 Excellent

Melissa

Traveled with partner
Liked: Amenities
Everything was really nice and the room was very clean. Nice area easy to interstate and allot places to eat close by. Wish had indoor pool.
Stayed 1 night in Dec 2023
Response from Comfort Inn Biltmore West on Jan 1, 2024
Dear Melissa,Thank you for staying and providing feedback about our Asheville Comfort Inn hotel off I40 and 1 mile to I26. We are glad your stay was great and our location conveinent to the interstates and nearby delicious restaurants. We look forward to hosting you on your next Asheville getaway!

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Comfort Inn Biltmore West on Dec 31, 2023
Dear James,Thank you for staying at our Asheville Comfort Inn hotel off I40! We are glad you enjoyed your stay and we look forward to providing another clean and comfortable stay!Safe Travels,

8/10 Good

Luis

Stayed 3 nights in Dec 2023
Response from Comfort Inn Biltmore West on Dec 30, 2023
Dear Luis,Thank you for staying and providing feedback about our Asheville Comfort Inn near the Biltmore Estate! We are glad you had a great stay and look forward to providing you another clean and comfortable room!

8/10 Good

Theresa, Little River

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Comfort Inn Biltmore West on Dec 25, 2023
Dear Guest,Thank you for staying and providing feedback about our Asheville Comfort Inn hotel! We are glad you had a good stay and look ward to providing you another clean and comfortable room next time you explore Asheville or the Biltmore Estate!

10/10 Excellent

Marilee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Comfort Inn Biltmore West on Dec 21, 2023
Dear Marilee,We are thrilled you had a perfect stay at our Asheville Comfort Inn. We strive to be among the best hotels in Asheville and are fortunate to have a great location close to Downtown Asheville and the beautiful Biltmore Estate. We look forward to serving you again soon!

8/10 Good

Frank

Stayed 1 night in Dec 2023
Response from Comfort Inn Biltmore West on Dec 21, 2023
Dear Frank,We are happy you enjoyed your stay at our Comfort Inn Asheville hotel! We look forward to serving you again if you're exploring Asheville, downtown or the Biltmore Estate.Safe Travels,

10/10 Excellent

Susan

Stayed 1 night in Jul 2023
Response from Comfort Inn Biltmore West on Dec 21, 2023
Dear Susan,Thank you for staying at our Asheville Comfort Inn off I40. We are glad you had a great experience and we look forward to providing you another clean and comfortable room when you visit Asheville or the surrounding WNC mountains!

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Comfort Inn on Dec 16, 2023
Dear Guest,Thank you for staying and providing feedback. Our staff strives to provide every guest the best experience and we are always open to feedback on how to improve further. We hope to have another opportunity to better serve you.Warm Regards

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very easy check in with friendly staff.
Stayed 1 night in Dec 2023
Response from Comfort Inn Biltmore West on Dec 16, 2023
Dear Jennifer,We are happy to hear check in at the Comfort Inn Asheville was smooth. We look forward to providing you another great experience when you explore Asheville or the surrounding Blue Ridge Mountains!Safe Travels,

8/10 Good

Duane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Comfort Inn Biltmore West on Dec 16, 2023
Dear Guest,Thank you for staying at our Asheville Comfort Inn. We are happy you enjoyed your stay and look forward to providing another clean and comfortable room next time you explore Asheville or the Biltmore Estate!Safe Travels,

8/10 Good

Merrie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service
Stayed 3 nights in Dec 2023
Response from Comfort Inn Biltmore West on Dec 16, 2023
Dear Merrie,Thank you for taking the time to compliment our great staff at the Comfort Inn Asheville off I40! Our staff works hard to provide every guest the best experience from a warm welcome & clean room, to a delicious breakfast! We look forward to seeing you again.

10/10 Excellent

Bryan

Stayed 2 nights in Dec 2023
Response from Comfort Inn Biltmore West on Dec 16, 2023
Dear Bryan,We are glad you enjoyed your stay while visiting our Asheville Comfort Inn hotel! We look forward to serving you again soon!Safe Travels,

8/10 Good

Christina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Comfort Inn Biltmore West on Dec 16, 2023
Dear Guest,Thank you for staying at our Asheville Comfort Inn. We are happy you enjoyed your stay and look forward to providing another clean and comfortable room next time you explore Asheville or the Biltmore Estate!Safe Travels,

10/10 Excellent

william

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and professional
Stayed 1 night in Nov 2023
Response from Comfort Inn Biltmore West on Nov 30, 2023
Dear William,We are glad our staff took good care of you! We look forward to serving you again soon!Safe Travels,

10/10 Excellent

Stephen

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Comfortable beds! GREAT shower pressure!!
Stayed 1 night in Nov 2023
Response from Comfort Inn Biltmore West on Nov 30, 2023
Dear Guest,We are so happy our Asheville Comfort Inn was perfect for you! Our goal is to give every guest the same great experience you received and we look forward to providing you another clean and comfort room!Warm regards,

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was awesome
Stayed 1 night in Nov 2023
Response from Comfort Inn Biltmore West on Nov 30, 2023
Dear Mike,We are happy our Asheville Comfort Inn was enjoyable and everything about your stay was awesome! We can't wait to serve you again next time you explore Asheville or the Biltmore Estate!Warm Regards,

8/10 Good

Rocky

Stayed 5 nights in Nov 2023
Response from Comfort Inn Biltmore West on Dec 21, 2023
Dear Rocky,Thank you for staying at our Asheville Comfort Inn off I40. We are glad you had a great experience and we look forward to providing you another clean and comfortable room when you visit Asheville or the surrounding WNC mountains!

6/10 Okay

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Comfort Inn Biltmore West on Dec 21, 2023
Dear David,Thank you for staying and providing feedback. Our goal is to provide every guest a perfect stay and we hope to have another opportunity to better serve you.Warm Regards,

10/10 Excellent

andrey

Stayed 1 night in Nov 2023
Response from Comfort Inn Biltmore West on Dec 16, 2023
Dear Andrey,Thank you for staying and providing feedback. We are happy you had a great experience. We strive to provide every guest a perfect stay and look forward to serving you again soon!

10/10 Excellent

Lisa

Liked: Cleanliness, property conditions & facilities, room comfort
I would stay there anytime!
It was amazing! Very clean!
Stayed 1 night in Nov 2023
Response from Comfort Inn Biltmore West on Nov 22, 2023
Dear Lisa,We are so happy you had a great stay with us! Our staff works hard to ensure every guest receives a clean room and perfect stay. We look forward to serving you again when you visit Asheville, Downtown or the Biltmore Estate! Safe Travels,

10/10 Excellent

DeShon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Comfort Inn Biltmore West on Nov 22, 2023
Dear Guest,We are happy you had a perfect stay at our Asheville Comfort Inn! Our goal is to be among the best hotels in Asheville. We welcome you back next time you explore the Asheville area!

8/10 Good

Amy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, safe. Staff nice. Thats the important stuff to know , and the reason I'd stay again. Breakfast was standard fare, but below average. Everything seems heavily processed and sweet. The OJ was basically water with a hint of orange. Wish they had healthier and more natural options.
Stayed 1 night in Nov 2023
Response from Comfort Inn Biltmore West on Nov 22, 2023
Dear Guest,Thank you for staying and providing feedback. We are glad our Asheville Comfort Inn was quiet, clean and safe during your stay! We value your input and use all feedback to continuously improve. We look forward to serving you again soon.