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Reviews of Comfort Suites Outlet Center

2.5 out of 5
Comfort Suites Outlet Center
890 Brevard Road, Asheville, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 553 out of 1004 reviews" "
Rating 8 - Good. 306 out of 1004 reviews" "
Rating 6 - Okay. 83 out of 1004 reviews" "
Rating 4 - Poor. 37 out of 1004 reviews" "
Rating 2 - Terrible. 25 out of 1004 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Heather

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful. Breakfast selections were good. It was easy to find close to the highway.
Stayed 2 nights in Apr 2024
Response from Kelli on Apr 19, 2024
Thank you taking the time to review your stay. We hope to see you again soon.SincerelyKelli Fordycefront Desk Supervisor

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kelli on Apr 19, 2024
Dear Joshua,I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.SincerelyKelli FordyceFront Desk Manager

10/10 Excellent

Thomas

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very polite and friendly.
Stayed 1 night in Apr 2024
Response from Kelli on Apr 8, 2024
Thank you for taking the time to review your stay.We hope to see you again soon.SincerelyKelli FordyceFront Desk Supervisor

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kelli on Apr 2, 2024
Thank you for taking the time to review your stay. We hope to see you again soon.SincerelyKelli FordyceFront Desk Manager

4/10 Poor

Douglas, Florence

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
I did not enjoy the overall stay for the two nights I was there. Very noisy. The breakfast was less than average. The halls flooring were dirty and our rooms floor wasn’t much better. Even though I didn’t take advantage, there was a nice outlet walking distance. I wouldn’t stay there again and wouldn’t recommend the hotel to others.
Stayed 1 night in Mar 2024
Response from Kelli on Mar 31, 2024
Dear Mr. Hodnett,I am very disappointed to hear that we did not meet your expectations. I would appreciate the opportunity to speak with you further about your experience. If you are interested, please call the hotel and ask for me.Kelli FordyceFront Desk Manager

10/10 Excellent

Caylee

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This placs was perfect for my kids and i to have a little mini family vacay! It was very clean, the breakfast was actually delicious! I loved the convenient location and the staff service was great too! 10/10 would recommend people to stay here everytime! The pricing was phenomenal for the stay! Cant wait to go back!
Stayed 3 nights in Mar 2024
Response from Kelli on Mar 29, 2024
Thank you so much for taking the time to review your stay. We are so glad you enjoyed your stay. We hope to see you again soon.SincerelyKelli FordyceFront Desk Manager

10/10 Excellent

Clarissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kelli on Mar 29, 2024
Thank you for taking the time to review your stay. We hope to see you again soon.SincerelyKelli FordyceFront Desk Manager

10/10 Excellent

Ronald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking ease.
Stayed 1 night in Mar 2024
Response from Kelli on Mar 28, 2024
Thank you for taking the time to review your stay. We hope will stay with us again soon.SincerelyKelli FordyceFront Desk Manager

10/10 Excellent

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was phenomenal as always! Any issue I had they were glad to accommodate. Will continue to return here.
Stayed 2 nights in Mar 2024
Response from Kelli on Mar 19, 2024
Thank you so much for taking the time to review your stay with us. We always try to do our best for all our guests. We hope to see you again very soon.SincerelyKelli Fordyce Front Desk Supervisor

8/10 Good

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kelli on Mar 16, 2024
Thank you for taking the time to review your stay. We hope to see you again soon.SincerelyKelli Fordyce Front Desk Supervisor

6/10 Okay

Jessica

Traveled with group
Disliked: Cleanliness
The room was not clean and had odd smell.
Stayed 1 night in Mar 2024
Response from Kelli on Mar 11, 2024
I am very disappointed to hear that we did not meet your expectations. I would appreciate the opportunity to speak with you further about your experience. If you are interested, please call the hotel and ask for me.Kelli FordyceFront Desk Supervisor

8/10 Good

Jean Carlo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very kind receptionists, the elevator wasn't working but they managed to get us reacquainted, at breakfast there was no water available.
Stayed 1 night in Mar 2024
Response from Kelli on Mar 11, 2024
I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.SincerelyKelli FordyceFront Desk Supervisor

8/10 Good

Karl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property and staff. However the shower curtain in the room was a hot mess. It was installed about 6 inches from shower head. The point of an angled rod is to give you more space, not confine you and make the shower curtain stick to you for the entire shower. I’m not large either.
Stayed 4 nights in Feb 2024
Response from Kelli on Feb 28, 2024
Thank you for taking the time to review your stay. We appreciate all reviews. I have also passed this review on the my supervisors. We hope that you will stay with us again soon.SincerelyKelli FordyceFront Desk Supervisor

4/10 Poor

John

Traveled with pets, Traveled with family
Liked: Cleanliness
elevator was not working. A big inconvence for us Seniors. We wounld not have stayed here had we known we had to carry liggage up and down stairs.
Stayed 1 night in Feb 2024
Response from Kelli on Feb 23, 2024
Thank you for taking the time to review your stay. I am sorry that you did not have a good stay. I do understand how frustrating it was. I hope you will consider staying with us in the future.SincerelyKelli FordyceFront Desk Supervisor

8/10 Good

Candy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff nice. The rooms clean, quiet, updated. Liked availability of cold water, coffee etc at entrance. Breakfast basic, but clean and well prepared & attended to. We arrived and was asked if we received a call before to let us know elevator broken and our room on the 3rd floor. We did not know this ahead of time- no call. I said we could manage fine. She said she'd take care of us, but not sure what that meant since bill the same regardless. That was a bit bothersome to pay what we did and struggle with 2 days worth of luggage etc up 3 flights during our stay. At least we are in good shape and active, including weight lifting. That is a feature people should know ahead. Disappointing.
Stayed 2 nights in Feb 2024
Response from Kelli on Feb 20, 2024
I am truly sorry for the issues with your stay. I understand how frustrating it is when all the items of the hotel especially the elevator do not work. I will find out why you were not contacted. Thank you again for reviewing your stay. I hope you will consider staying with us in the future.SincerelyKelli FordyceFront Desk Supervisor

10/10 Excellent

Larry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and convent for a travel stop.
Stayed 1 night in Feb 2024
Response from Kelli on Feb 20, 2024
Dear Larry,I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a reviewSincerelyKelli FordyceFront Desk Supervisor

8/10 Good

Wilhelmina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful crew. Clean facility. The walls between the room are a bit thin though. I could hear all the conversations and toilet flushing next door.
Stayed 2 nights in Feb 2024
Response from Kelli on Feb 20, 2024
Thank you for taking the time to review your stay. I am glad you enjoyed your stay. We hope to see you again soon.SincerelyKelli Fordyce Front Desk Supervisor

8/10 Good

Heang

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and helpful. Nice location with good food and shopping options. We'll stay again.
Stayed 1 night in Feb 2024
Response from Kelli on Feb 12, 2024
I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.SincerelyKelli Fordyce Front Desk Supervisor

6/10 Okay

David

Stayed 1 night in Feb 2024
Response from Kelli on Mar 22, 2024
Thank you for taking the time out to review your stay. We hope to see you again very soon.SincerelyKelli FordyceFront Desk Supervisor

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
See all of above.
Stayed 1 night in Feb 2024
Response from Kelli on Feb 12, 2024
I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.SincerelyKelli Fordyce Front Desk Supervisor

2/10 Terrible

Larry

Traveled with pets
Disliked: Staff & service, property conditions & facilities
The elevator was out. At 76 with a bad hip, it was extremely unpleasant to be told there was nothing available on the first floor. In trying to assure I would have a first floor room on my return trip, in March, I was told by the desk clerk she couldn't do anything. This was my third stay at this facility, and it is the only one that has been unpleasant. Not a fan of the clerk who checked me in.
Stayed 1 night in Feb 2024
Response from Kelli on Feb 6, 2024
Dear Mr. Gregerson,I am very disappointed to hear that we did not meet your expectations. I would appreciate the opportunity to speak with you further about your experience. If you are interested, please call the hotel and ask for me.SincerelyKelli Fordyce Front Desk Supervisor

6/10 Okay

Sarah

Traveled with pets
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The carpet in the hallways was tearing, ripping, and fraying and coming up at the edges. There was mold in the ceiling of the shower. Breakfast was ok, not a lot of non-dairy options, the washing machines and the elevator were out of order which made lugging everything in/out up and down the stairs a pain. Beds were average, not super comfortable for someone who likes a soft bed, but not too hard either. Did love that they are pet friendly!
Stayed 1 night in Jan 2024
Response from Kelli on Feb 2, 2024
Dear Sarah,I am very disappointed to hear that we did not meet your expectations. I would appreciate the opportunity to speak with you further about your experience. If you are interested, please call the hotel and ask for me.SincerelyKelli FordyceFront Desk Supervisor

10/10 Excellent

Rey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Kelli on Jan 20, 2024
I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.SincerelyKelli FordyceFront Desk Supervisor

4/10 Poor

Lauren

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
When we arrived, we were informed that the elevator was out of order so we were placed on the first floor. The room smelled like smoke so we requested another one and were placed on the third floor. Even after two nights there, the elevator was still out of order. The staff was kind and tried to accommodate us. The place just felt dirty and unkept though.
Stayed 2 nights in Jan 2024
Response from Kelli on Jan 17, 2024
Dear Lauren,I would like to apologize on our entire staff for the issues with your stay. I understand how frustrating it was for you and the situation with the elevator. We hope to have the elevator situation fixed soon, as we are having to wait on a motor. I hope one day you will come stay with us again. Again our deepest apologies.SincerelyKelli Fordyce Front Desk Supervisor

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff at desk. East check-in. Room dated, basic amenities.
Response from Kelli on Jan 9, 2024
I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.SincerelyKelli FordyceFront Desk Supervisor

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience only one minor issue
Our stay was great! The sweet lady who is at the front desk in afternoons/evenings is so helpful. The ONLY thing I will say to those who are looking to book is pay very close attention to if your room is conjoined or not. We didn't know we were going to have a conjoined room until we got there and the persons TV next door was on max volume. We looked on our reservation and didn't see any information about a conjoined room which is why we were able to switch our rooms. We did have to give up our whirlpool suite for a normal 1 bed room so we weren't conjoined to strangers. However, the process of getting a new room is why I am giving the rating 5 stars. The lady at the front desk was so caring and helpful which made it so much better. Thanks guys!
Stayed 2 nights in Jan 2024
Response from Kelli on Jan 9, 2024
I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.SincerelyKelli FordyceFront Desk Supervisor

10/10 Excellent

Idelfonso

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kelli on Feb 2, 2024
I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.SincerelyKelli FordyceFront Desk Supervisor

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was an overnight trip, but I wish it could have been longer! Hotel was very nice, updated and clean. Beds were very comfortable. We also dined for dinner near by at Papa and Beer- Mexican, best I ever had, go!
Stayed 1 night in Jan 2024
Response from Kelli on Jan 9, 2024
I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.SincerelyKelli FordyceFront Desk Supervisor

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient clean safe and cheap.
Stayed 1 night in Dec 2023
Response from Kelli on Jan 9, 2024
I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.SincerelyKelli FordyceFront Desk Supervisor

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Kelli on Jan 9, 2024
I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.SincerelyKelli FordyceFront Desk Supervisor

4/10 Poor

Daniel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kelli on Jan 9, 2024
II am very disappointed to hear that we did not meet your expectations. I would appreciate the opportunity to speak with you further about your experience. If you are interested, please call the hotel and ask for me.SincerelyKelli FordyceFront Desk Supervisor

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has the friendliest and most helpful staff you will ever meet. I rate their entire staff above and beyond average. Exceptional comes to mind!!
Stayed 3 nights in Dec 2023
Response from Kelli on Jan 8, 2024
I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.SincerelyKelli FordyceFront Desk Supervisor

10/10 Excellent

Daniel

Stayed 3 nights in Dec 2023
Response from Kelli on Jan 2, 2024
I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.Kelli FordyceFront Desk Supervisor

10/10 Excellent

albert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay !!!!!!!!!!!!!!!
Stayed 2 nights in Dec 2023
Response from Kelli on Dec 30, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Outlet Center. Your satisfaction is very important to us . I am very happy to hear you enjoyed your stay with us!SincerelyKelli FordyceFront Desk Supervisor

10/10 Excellent

Danny bodenhame

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kelli on Dec 30, 2023
I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.SincerelyKelli FordyceFront Desk Supervisor

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Kelli on Dec 30, 2023
I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.SincerelyKelli FordyceFront Desk Supervisor

10/10 Excellent

Michele, Charlotte

Traveled with family
Liked: Cleanliness, staff & service, amenities
I like staying at this hotel as I feel safe and the bed / bedding is so comfortable. Only complaint is that my room this time had some issues. Room 204. Flooring was warped and uneven. Made it dangerous for my elderly relative staying with me.
Stayed 1 night in Dec 2023
Response from Kelli on Jan 3, 2024
I am very disappointed to hear that we did not meet your expectations. I would appreciate the opportunity to speak with you further about your experience. If you are interested, please call the hotel and ask for me.SincerelyKelli Fordyce Front Desk Supervisor

10/10 Excellent

Michele, Charlotte

Stayed 1 night in Dec 2023
Response from Kelli on Jan 17, 2024
Thank you for taking the time to review your stay. We hope to see you again soon.SincerelyKelli FordyceFront Desk Supervisor

10/10 Excellent

Sandra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to a lot of places without a high price!
The hotel was recently renovated! Friendly staff! We ask for more towels and they were more than accommodating. Everything was clean except a few cobwebs on the ceiling. Price reasonable. Close to shopping and all the activities that we were doing. Overall we would stay here again.
Stayed 2 nights in Dec 2023
Response from Kelli on Dec 23, 2023
I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.SincerelyKelli FordyceFront Desk Supervisor

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kelli on Dec 23, 2023
I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.SincerelyKelli FordyceFront Desk Supervisor

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a one night stay before going on to pigeon forge
Stayed 1 night in Dec 2023
Response from Kelli on Dec 21, 2023
I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kelli on Dec 23, 2023
I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.SincerelyKelli FordyceFront Desk Supervisor

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kelli on Dec 16, 2023
I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.Kelli FordyceFront Desk Supervisor

8/10 Good

Whitney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet and comfortable. Friendly staff.
Stayed 1 night in Dec 2023
Response from Kelli on Dec 6, 2023
Dear WhitneyI am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.SincerelyKelli FordyceFront Desk Supervisor

2/10 Terrible

clare

Liked: Cleanliness, property conditions & facilities
Our very bad accommodations
this probably was the cheepiest built hotel that i have ever stayed.in. There was no vanity's to put our clothes.in, we had to hang our Wedding clothes on a makeshift closet rod. There no place to put our toiletries.in as well. the floors moved when we walked on them. floating floors at the cheapest. I didn't expect to stay at a motel 6. The breakfast was not as we were told. Eggs that looked like pancakes. The coffee was good and the waffles were good but that was it. And to think that we paid over $240 a night there and we had to stay 2 days because of the wedding we were to attend. I very disappointed at the accommodations we received...
Stayed 2 nights in Nov 2023
Response from Kelli on Dec 16, 2023
I am very disappointed to hear that we did not meet your expectations. I would appreciate the opportunity to speak with you further about your experience. If you are interested, please call the hotel and ask for me.Kelli FordyceFront Desk Supervisor

10/10 Excellent

Alicia

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great option for me and my family of 5 for our one night stop. We brought my daughter’s dog without a problem. We were comfortable and well fed the next morning at the continental breakfast. The only thing I didn’t like was the lack of walkable dining options.
Stayed 1 night in Dec 2023
Response from Kelli on Dec 6, 2023
Dear Alicia,I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.SincerelyKelli FordyceFront desk Supervisor

10/10 Excellent

Dora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Kelli on Dec 1, 2023
Dear Dora,I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.SincerelyKelli FordyceFront Desk Supervisor

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great nights rest and a good breakfast. Thanks
Stayed 1 night in Nov 2023
Response from Kelli on Dec 1, 2023
Dear Bethany,I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.Sincerely,Kelli FordyceFront Desk Supervisor

10/10 Excellent

Chris

Stayed 3 nights in Nov 2023
Response from Kelli on Dec 21, 2023
I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.

10/10 Excellent

Terry

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms and friendly staff
Stayed 1 night in Nov 2023
Response from Kelli on Nov 25, 2023
I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.Kelli FordyceFront Desk Supervisor