Ratings based on 1,344 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Just passing through.

Posted Sep 16, 2014
Convenient location comfortable room. We would stay here again. Stop at the farmers market if you have time.
Comment from Hotel Management
Sep 16, 2014 by Colan, Hotel Management
Thank you for staying with us and for taking time to write a review, I'm glad you found the farmers market enjoyable. We look forward to seeing you again.
2 out of 5
by A verified traveler from new york

DID NOT AGREE WITH POSTED REVIEWS

Posted Sep 14, 2014
Pros: The cookies!! Yep, the cookies! And there was one nice receptionist, a woman, in the morning. The lobby is pretty. The new bathroom was nice.
Cons: See my first paragraph.
The most disagreeable aspect of this hotel happens upon entrance - there is a strong smell in the lobby. It smells like bathroom deodorizer or glade. It permeates the whole area. AT ALL TIMES. I had to take allergy medicine throughout our stay. I'm wondering what they are disguising. The staff knew nothing of Asheville attractions. They just handed me a pre-written sheet with directions to some highlights, and looked at me like I was speaking another language when I asked about a particular section of downtown. Although our towels were changed daily, the bathroom floor was not cleaned and we found hair there a few times. At least we knew it was our own! The breakfast was adequate. Our wake-up call came 10 minutes late one morning, and 20 minutes late another.
Comment from Hotel Management
Sep 17, 2014 by Colan, Hotel Management
I would first like to thank you for staying with us. I'm so very sorry that there was a smell that made your allergies act up. I really have no idea that there is or was a smell that would be lingering for that period of time. I can assure you that we were not trying to disguise anything. We do try to offer our guest suggestions about area attractions, unfortunately we don't always know of places that others may have told them about. Our beautiful city has so many things to do, that it's hard to keep up with.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 13, 2014
A very nice facility, clean and spacious. Good buffet.
Comment from Hotel Management
Sep 13, 2014 by Colan, Hotel Management
Thank you for choosing to stay with us. We're happy that you enjoyed your stay. Please come back and see us again.
3 out of 5
Recommended
for Couples
by A verified traveler from Summerville, SC

Great Value

Posted Sep 11, 2014
Pros: Location and price.
Cons: Parking lot is very tight and the spaces are small.
Location: Within walking distance, you'll find a nice, family restaurant, a grocery store with pharmacy, and limited outlet shopping.
I think the rates and location of this hotel make it a great value. Biltmore Estate is about 10 minutes away. Access to the Blue Ridge Parkway is even closer. If you're headed to Asheville, NC to primarily enjoy the downtown area then this hotel is not the best choice. If, however, you're headed to Biltmore or would like to do some hiking in nearby Brevard, NC, then this is a very nice, clean, and reasonably priced choice. On a final note, this seems to be a perfectly safe area but somewhat economically depressed.
Comment from Hotel Management
Sep 13, 2014 by Colan, Hotel Management
Thank you for choosing to stay at our hotel. With the Biltmore Estate being only 6 1/2 miles away and downtown less than a 15 minute drive, there is beauty all around. Yes the area is safe and around the spring of 2015 we will have Asheville's only outlet mall just across the street from us. We really look forward to that.
4 out of 5
Recommended
for Everyone
by A verified traveler from Kentucky

Nice stay

Posted Sep 9, 2014
Location: Not too far from good hiking, Biltmore, or downtown.
Staff was efficient on the phone and in person. Nothing fancy, but nice and comfortable room with nice TV and good beds. Breakfast was standard for this type of hotel with some hot items and kept well stocked by attentive staff. Very close to large supermarket which was convenient. I would stay there again.
Comment from Hotel Management
Sep 15, 2014 by Colan, Hotel Management
Thank you for choosing to stay with us. Your review sounds like you had a good time, and that we did our job to be sure of that. We think our breakfast ladies are the best. I'm happy to hear they kept everything clean and fresh. We hope you will tell all your friends and come back again any time.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dayton, OH

Quiet and comfortable stay.

Posted Sep 8, 2014
Location: A few restaurants and a grocery nearby but not much within walking distance.
Just stopped in Asheville for the night. This was a clean and comfortable facility.
Comment from Hotel Management
Sep 15, 2014 by Colan, Hotel Management
We were happy to have you , even if for only one night. Come back a stay with us when you have more time to take in all our beautiful area
5 out of 5
Recommended
for Everyone
by A verified traveler from SC

Great location

Posted Sep 4, 2014
Very clean room and friendly staff. Delicious cookies and coffee. Breakfast was delicious also. The lobby was very pretty. Will stay again.
Comment from Hotel Management
Sep 8, 2014 by Colan, Hotel Management
Glenda, Thank you for choosing to stay at our hotel. It sounds like you were happy with everything. We look forward to seeing you again
4 out of 5
Recommended
for Everyone
by A verified traveler from Buffalo, NY

Trip to Biltmore

Posted Sep 3, 2014
Pros: Reasonable price, good breakfast and free parking
Arrived around 8:30pm, hotel was fully booked, Labor Day Weekend, we were pleasantly received and quickly checked-in, given quick orientation to nearby dining and breakfast times. Room was clean, end of the hallway so pretty quiet, Free Breakfast was plentiful and items quickly refilled, friendly staff also cleaned tables quickly as the dining area got a little crowded around 9 am. Check out was quick and easy and we were on our way with a quick confirmation of travil directions.
Comment from Hotel Management
Sep 8, 2014 by Colan, Hotel Management
Rhonda, Thank you for staying with us and for taking time to write such a nice review. I hope you enjoyed your time at Biltmore estates. We are also happy to hear that your stay with us was a pleasant one. Our breakfast staff are some of the best. We're glad you found that to be true as well. Please come back and see us again.
5 out of 5
Recommended
for Everyone
by A verified traveler from FL

Very pleasant ,

Posted Aug 30, 2014
Pros: Everything
Cons: Parking was tight but free.
Location: About 10 min. From Asheville and right off Blue Ridge.
I liked the charm of the lobby and the cookies that were available on arrival. They showed us the room and offered an upgrade before registering, the room was nice with fridge and micro. Breakfast was very good. Waffles eggs cereal fruit and coffee. Pool and hot tub working! All good with me. Ice too.
Comment from Hotel Management
Aug 30, 2014 by Wil, Hotel Management
Thank you for staying with us and for taking time to write such a nice review. I'm glad you enjoyed the cookies that are offered 24/7. We also offer coffee, teas, and apples, 24/7. It sounds like you enjoyed your stay and that means we did our job the way it should be done. Thanks again for the nice comments. Please come back again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel n there staff was great!

Posted Aug 23, 2014
Very nice hotel n the staff made r stay enjoyable!😊. Wish the parking was eaisier!
Comment from Hotel Management
Aug 24, 2014 by Wil, Hotel Management
Thank you for staying with us. We're glad your stay was a good one. I'm sorry, our parking is difficult, when we have a full hotel. We hope to see you again real soon.