Ratings based on 382 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to Biltmore

Posted Jul 28, 2015
The hotel staff are awesome and very accommodating! Clean and spacious rooms! However the Wi-fi and internet connections were not cery strong. Kept getting "kicked" off and the tv froze and stopped working.
2 out of 5
by A verified traveler

Posted Jul 20, 2015
Hotel was dirty overall. Very noisy at night. Had to contact front desk Toilet stopped up
5 out of 5
Recommended
for Everyone
by A verified traveler from TN

Ashville Retreat

Posted Jul 13, 2015
Cons: Definitely more luggage handling trolleys
Location: Great location convenient to restaurants and activities.
I enjoyed the Hotel, upscale & great location. I was disappointed that they only had two luggage handling trolleys for a very large hotel with two entrances a considerable distance apart. Since most people want to check out at the same time this was an inconvenience..
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 9, 2015
Right next to Biltmore entrance makes it highly convenient
5 out of 5
Recommended
for Everyone
by A verified traveler from Seminole, FL

great July 4th long weekend

Posted Jul 7, 2015
Pros: location, comfort, ease of available eateries and transportation and walking to the village
Location: Biltmore Village, eateries and bars and TGI Fridays on site, and walk to Ruth Chris' Steakhouse
great location to walk to Biltmore Village and convenient Trolly 2 day usage all over the city etc.
4 out of 5
Recommended
for Everyone
by A verified traveler from DC

Nice hotel friendly staff but costly

Posted Jul 7, 2015
Pros: Breakfast
Cons: Room ventilation
Location: All about Biltmore
Good customer service. The breakfast staff gave outstanding customer service.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 6, 2015
Everything was good. If they had included breakfast in the stay it would have been better.location is very good very close to biltmore and downtown.
5 out of 5
Recommended
for Everyone
by A verified traveler from orlando

A nice hotel very close to the Biltmore.

Posted Jun 22, 2015
Pros: The location and amenities.
The staff is very friendly and the rooms are comfortable. It is very close to the Biltmore. It is nice having a TGIF restaurant right on the property.
Comment from Hotel Management
Jun 30, 2015 by BFH_Marketing, Hotel Management
Thank you so much for your kind words! We are glad you enjoyed our wonderful property and hope to have you back again!
5 out of 5
Recommended
for Everyone
by A verified traveler from SC

Very easy access to Downtown and Biltmore Village

Posted Jun 21, 2015
Pros: Convienience
Cons: nothing
Location: Easy access to both the art and food scene in Asheville.
Typical Hilton property. Excellent staff and service not found in most hotels
2 out of 5
by A verified traveler

Outstanding staff

Posted May 27, 2015
Stayed for five days. Guess I must not have understood or read closely about room type. All Doubletrees I stayed at had a sitting area and refrigerator. This was just beds and desk. Bathroom small, door hits tub. Hard for 3 women to get ready. First night, my daughter woke up freaking out, spider crawling on her. Laying in bed next night, another spider spotted on her bed. Called front desk, they were so apologetic but, nothing could be done. Last night, come back from spending day at winery and my daughter went to flop on bed and found ANOTHER spider. I wanted someone to come and see it this time. Maintenance man came and killed it and checked around for more. Later desk clerk came down with coffee vouchers and free breakfast. As I stated, staff was outstanding. Great for making reservations , recommending things to do, etc. so disappointed in this place. Was convenient to Biltmore and Biltmore village. Beautiful lobby and outdoor area, lots of parking but breakfast cafe pretty small.