Ratings based on 622 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
90% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Downtown Chicago

Good location to downtown Asheville, walking dista

Posted Jun 29, 2014
Pros: Location
Cons: Staff training and room cleaning training. The renovation seemed incomplete and what was done was of poor quality and workmanship. Repair rooms & hall
Very very poor wifi in room and no at&t reception in room. Room card keys failed at least once per day sometimes three times requiring a trip back to the desk. This occurred for both my key and my wife's key. Drawer to dresser would slide open 18' after closing due to un-level floor or dresser.
4 out of 5
Recommended
for Everyone
by Signe from Durham, NC

Great hotel in downtown.

Posted Jun 15, 2014
Waking distance to restaurants, bars, coffee shops, etc. under construction right now so the hallways were a bit drab - but everything else was great. Wish it had free breakfast though!
2 out of 5
by A verified traveler

Under construction, stench of paint and mildew

Posted Jun 15, 2014
Cons: Proper renovations, notification of work going on, consideration on costs for rooms due to work.
Location: Asheville is a hippies dream in the foothill mountains. Lots of breweries and a decent downtown nightlife, check out the drum circle on Friday.
I wasn't impressed at all with the hotel. There's currently renovations taking place, but they seem to be moving slowly and just masking the bigger structural issues. There was a horrible mildew smell and It cause a pretty decent headache while staying in the room.
2 out of 5
by john from g

Open during renovations

Posted Jun 9, 2014
It will be a nice hotel someday. They really should have closed during renovations. For the price they charged, it should have been much nicer , two stars at the most. The place was a mess. The staff held up the elevators during room cleanings, walls were busted up. A disappointment for a Starwood resort.
Comment from Hotel Management
Jun 10, 2014 by RJC, Hotel Management
I am sorry that we fell short with your stay. I hope that in the future you will give us another chance, Until then have a great day.
4 out of 5
Recommended
for Everyone
by M.T. from St Petersburg

close to downtown

Posted Jun 3, 2014
Cons: the noise level at times in the hallway,late at night. Better insulation ?
The hotel is conveniently located near most downtown shops ,good restaurants and other hotels where I had a workshop .The room was very comfortable and the staff helpful.
Comment from Hotel Management
Jun 10, 2014 by RJC, Hotel Management
Your positive words are much appreciated
4 out of 5
Recommended
for Everyone
by A verified traveler

Very Convenient Downtown Hotel

Posted Jun 1, 2014
Pros: Room was Very Clean and posted penalties for Smoking in the rooms CU-DOS thanks for that water was HOT and plentiful
Cons: A little more "Heads Up" and info about renovations Painting Etc
Location: Very Well Located to access downtown which is why I booked there everything is in walking distance. Staff were VERY helpful with directions
Multiple stays at this Hotel over Many years. Room was Very Nice and Very Clean. However was not warned that 4 th Floor was under construction and was able to wander there looking for the Ice Machine after looking for one on the 3 rd floor where I was booked finally retreated to the room and saw ' Ice and Vending on the 2nd and 4 th floors" would have appreciated a heads up that I would be walking into a construction zone o the 4 th floor
Comment from Hotel Management
Jun 10, 2014 by RJC, Hotel Management
Your comments and positive review is much appreciated
5 out of 5
Recommended
for Everyone
by Amanda

Walking distance to everything

Posted May 29, 2014
Great hotel! VERY comfy bed! Wanted to take home. Very spacious room and a nice bathroom. Cannot say one negative thing about this hotel. Hotel close to everything (shopping, bars, restaurants, and most importantly - the breweries!)
Comment from Hotel Management
May 30, 2014 by Jaime Adams, Hotel Management
We appreciate your taking the time to review our hotel and are so pleased you slept well and enjoyed the property! We love we are so close to all Downtown Asheville has to offer and delighted you took full advantage of our premier location. We hope to see you again soon! Sincerely, Jaime Adams General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location, easy walk to Downtown Asheville.

Posted May 28, 2014
The beds were some of the most comfortable I have slept in for a hotel. Really wasn't expecting the conditions of the room to be at the level they were for a the price of this place compared to others. Excellent stay, and will for sure stay here again when in the area!
Comment from Hotel Management
May 30, 2014 by Jaime Adams, Hotel Management
Thank you for your review! I am thankful you were pleasantly surprised in our accommodations. We commit to continue to work hard at everything that encompasses hospitality including the condition of our property. We would love to have you as our guest anytime and hope to see you soon! Sincerely, Jaime Adams General Manager
4 out of 5
Recommended
for Everyone
by Ivsleep from Michigan

Not bad, would stay again

Posted May 19, 2014
Pros: Beds were comfortable.
Cons: TV service
Very nice to staff to accommodate us with a fridge. I was used to the morning breakfast at other hotels so that missing part was disappointing. Free water bottles were nice. Its not a bad price. A few blocks from downtown, some uphill on the return. Close to freeway.
Comment from Hotel Management
May 30, 2014 by Jaime Adams, Hotel Management
Thank you for your review. I'm sorry we do not offer complimentary breakfast and understand the value for you. We do have a membership loyalty program, Starwood Preferred Guest that allows you to build and redeem points based on the amount of stays with ANY Starwood properties. Not all properties will offer a free breakfast but, this allows you the advantage of securing a rate inclusive of breakfast. I hope this information was helpful to you and we hope you come and stay as our guest soon! Sincerely, Jaime Adams General Manager
4 out of 5
Recommended
for Everyone
by Barb from Marshfield, MA

Great Location & staff

Posted May 12, 2014
Pros: Location
Cons: Rooms were two double beds, we think they could squeeze two Queen in would have been more comfortable, pillows were too flat.
Location: Ashville is great walking town, located at bottom of downtown but easy walk to everything.
Great location to not have to drive can walk everywhere. Staff was more than helpful to get extra cream for coffee, extra towels, directions and we even had to get our car jumped off. We were perfectly content.
Comment from Hotel Management
May 30, 2014 by Jaime Adams, Hotel Management
Thank you Barb! I love to see how receptive our guests are of our wonderful staff. They enjoy their work and it really shows in their guest interactions. Please come back and see us soon. Asheville is calling! Kindly, Jaime Adams General Manager