Ratings based on 614 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location; friendly staff

Posted Oct 20, 2014
The staff was welcoming and helpful. The cafe staff were attentive; the food and choices were excellent for a small cafe and had an emphasis. The only disappointment was with room service; we paid for an additional third person but it was set up for 2...we kept having to call for extra glasses, coffee cup, and toiletries.
3 out of 5
Recommended
for Everyone
by A verified traveler from SC

Location

Posted Oct 18, 2014
Pros: Location
Cons: Housekeeping staff needs higher level of training.
Hotel not up to my standard-great downtown location.
5 out of 5
Recommended
for Everyone
by A verified traveler

Girls weekend

Posted Oct 1, 2014
Pros: Staff was awesome and very accomodating to our needs. Made a reservations for 3 people for the room, and had no problem when we added another person.
Cons: This is the second time staying at this hotel everthing was great
Location: Close to all downtown shopping
In town to celebrate a birthday for one on my friends. Shopping around town. Hotel was a great location as to not have to drive around.
5 out of 5
Recommended
for Couples
by A verified traveler from Gainesville, GA

Terrific Hotel Close to Downtown

Posted Sep 23, 2014
Pros: The room was nice and quiet and the staff was as good as any I've experienced at some of the finer hotels across the country.
Cons: The mattress could be a bit better quality, but I'm spoiled. Most people would find it perfectly acceptable.
Location: Anything you want to do in Asheville is literally minutes away.
We were within reasonable walking distance of all the restaurants, breweries. the arena, shopping, and downtown attractions in Asheville. The room was very nicely appointed and even though we were only 3rd floor street side it was quiet. The staff was very attentive and courteous, even remembering our coffee preferences from the first morning on. We were greeted warmly at check in and everything about the stay was terrific until the moment we left. I'll certainly stay here again the next time we visit Asheville.
5 out of 5
Recommended
for Everyone
by A verified traveler from Port St. Lucie, FL

Loved the fact that it was pet friendly.

Posted Aug 24, 2014
Pros: Location, restaurant, pet friendly accommodations, friendly staff…clean and safe rooms.
Cons: Real creamer in rooms. Otherwise, we loved everything about it!
Location: Close to downtown. Walking distance to everything we needed and wanted to see.
The restaurant was excellent. Staff was all very friendly. It was nice that our pet was made to feel welcome. The rooms were comfortable, clean and accommodating! We would certainly stay here again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Johnson City TN

Downtown

Posted Aug 24, 2014
Hotel was nice, walking distance to everything. Only issue was the A/C, it would not keep room cool and at midnight we were not going to call staff. Other than that great place.
1 out of 5
Recommended
for Everyone
by A verified traveler from nc

Good trip

Posted Aug 19, 2014
Pros: Breakfast was very good. Everyone ws very nice. We enjoyed our sty very much.
Cons: Really, everything ws very nice.
Location: We parked our. Ad when we got there and didn't move it until we Left.
We arrived and had a handicapped room with 2 beds. Our reservation had 1 king bed. When we expressed our concern they. Were very complying and put us in a king room after I showed them our conformation. They were extremely nice and offered us a free breakfast. We did not take advantage of this because we did not contract breakfast. We appreciated our desire for a king bedroom because it was our 44 th wedding anniversary and we had just had our grandchildren for 2 weeks so it was nice to be together for a few days
2 out of 5
by A verified traveler from New York, NY

Asheville Indigo Hotel

Posted Aug 15, 2014
Pros: House keeping staff and the room was clean
Cons: The young staff lack professional etiquette.
Location: Was there for family. However, there is a large striving art community in Asheville.
First the housekeeping staff was extremely courteous and helpful, especially Nakida. My room was situated in a noisy part of the hotel. i would fall asleep and be awaken by a door shutting (not banging). This went on the 3 days I was there, sometimes 3/4 pm. Tuesday night there was a lot of noise like they were moving furniture. Never was I able to use my iPad in the room. I always had to go to the lobby for an internet connection. And when i commented about the problem, the staff looked at me with surprise faces. The first morning I was there, I turned on the shower then my phone rang. I went and talked on my phone. 5-8 minutes in the conversation the fire alarm went off in my room. It took them 10-12 minutes to come to the 7the floor to investigate and shut off. I made two consecutive reservations. One for 1 day and the other for 2 days. Monday and Tuesday they called me on my cell phone leaving a message saying "when are you getting your stuff out of the room". Each time I told them of my reservations. No apology was ever expressed. The last morning on Wednesday, I get an email bill charging me for Tuesday evening stay. I sent an email asking for a correction. Only then did I get a courteous call from Katie, believe to be the manager. She looked into the matter, corrected the bill and apologized. There is no reason for me to return to Hotel Indigo .
5 out of 5
Recommended
for Everyone
by A verified traveler from Westfield, IN

Perfect hotel for downtown Asheville.

Posted Aug 10, 2014
Short walk to shops and restaurants. Very comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean Getaway

Posted Aug 10, 2014
Hotel Indigo was a trendy and interesting getaway. The hard wood floors, pet friendliness, and spacious shower were nice treats. The uncomfortable bed, loud doors, lack of a pool, and missing bathroom fan were disappointing. Overall would recommend to friends for the cleaniness and convenient location to downtown.