Check availability

Reviews of Ramada by Wyndham Asheville / Biltmore West

2.5 out of 5
Ramada by Wyndham Asheville / Biltmore West
275 Smokey Park Hwy, Asheville, NC

Reviews

5.4
Rating 10 - Excellent. 80 out of 1003 reviews" "
Rating 8 - Good. 195 out of 1003 reviews" "
Rating 6 - Okay. 291 out of 1003 reviews" "
Rating 4 - Poor. 249 out of 1003 reviews" "
Rating 2 - Terrible. 188 out of 1003 reviews" "

5.8/10

Cleanliness

6.4/10

Staff & service

6.6/10

Amenities

5.0/10

Property conditions & facilities

Reviews

6/10 Okay

miosotis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disappointed
The hotel was dirty I made reservations for one kings and they gave a room with two beds the hotel needs updating and cops where there not sure for what but it’s bad for the hotel
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
attractive property. Very good amenities. Only drawback was wifi was out and had been for a week.
Stayed 2 nights in Dec 2018

2/10 Terrible

Verified traveler

Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2018

8/10 Good

Edgar

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2018

6/10 Okay

Shannon

Liked: Staff & service
Disliked: Property conditions & facilities
Staff was friendly. You can tell this was once a very nice place but hasn't been kept up for quiet some time. Non smoking room smelled of smoke so we moved to another room that smelled much better but we then found a cockroach in the bathroom. Sad to say we will not be back.
Stayed 1 night in Dec 2018

10/10 Excellent

Mnar

It was a clean room and very efficient for our stay
Stayed 2 nights in Nov 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wanted to sleep in my car. It is worst in my life.
Stayed 1 night in Nov 2018

2/10 Terrible

Albert

The hotel rooms are filthy and have not been updated in many years. Will never stay here again.
Stayed 3 nights in Nov 2018

4/10 Poor

Katelyn

mold on the bathroom ceiling, the room smelled like stale air, carpets and chairs were dirty and we found 2 german roaches... not a reccomendation.
Stayed 1 night in Nov 2018

2/10 Terrible

Kevin

There was no refrigerator nor microwave in the room,the shower isn't made for anyone over 6 feet tall. The mattress had a dip in it was not good for my back.
Stayed 1 night in Nov 2018

10/10 Excellent

Victoria

Nice newly renovated
Stayed 1 night in Nov 2018

10/10 Excellent

Derrick

It was a cool stay but need some work my nightstand was broken n it had a bad smell had to spray my perfume.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and comfy space. Close to many things and easy to access.
Stayed 1 night in Nov 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
If you stood on the carpet for long enough your socks start to get wet
Stayed 1 night in Nov 2018

6/10 Okay

Bret

Stayed 2 nights in Nov 2018

2/10 Terrible

Verified traveler

Stayed 1 night in Nov 2018

4/10 Poor

Verified traveler

Stayed 2 nights in Nov 2018

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

4/10 Poor

Janet

Disliked: Cleanliness, staff & service, property conditions & facilities
Pass on by
Don't stay. It's deteriorating faster than they can renovate. Electrical outlets were broken. Missing base tiles in bathroom, roll in shower had no soap holder. Just pass on by down the road!
Stayed 2 nights in Nov 2018

4/10 Poor

Robert

Disliked: Cleanliness
Found Mold in bathroom. Air duct in bathroom had dust caked to it a half inch thick. Heat lamp switch was broke.. Coffee maker in lobby was broke. Heated pool was also inoperative. Hot tub also. No Wi-Fi signal to weak
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

4/10 Poor

Hugo, Asheville,NC

Disliked: Property conditions & facilities, room comfort
I didnot like : WI FI tecnical failure, swiminyg pool and jacuzzi lack of hot water, the fireplace by the hall not working, the coffe maker in the hall broke down.
Stayed 4 nights in Oct 2018

4/10 Poor

Jeffrey

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Gloomy and deteriorated
Hotel is outdated, dark, gloomy, and deteriorated.
Stayed 1 night in Oct 2018

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay
Had to switch motels unexpectedly when a water problem came up at our original motel. The staff at Ramada handled everything well. The room was better than the other motel and overall our stay was very pleasant. The room and staff exceeded expectations. Based on this stay we will look at Ramada in the future.
Stayed 1 night in Oct 2018

4/10 Poor

Raymond

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel is in a terrible state of disrepair. Torn sheetrock on the walls, a gaping hole between the bathroom counter top and “vanity”, poor lighting throughout the building, questionable plumbing, two working outlets in the entire room. Fiancé woke up with cluster of bumps resembling a rash from the sheets. Room was not clean, hotel does not smell clean.
Stayed 2 nights in Oct 2018

4/10 Poor

Virginia, Cary, nc

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Super nice and polite clerk but this property is so run down we didn’t stay.
Stayed 2 nights in Oct 2018

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vics' Review
Room was nice, staff was friendly and the stay was comfortable
Stayed 2 nights in Oct 2018

8/10 Good

Lyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

ERIC

Liked: Staff & service
Stayed 1 night in Oct 2018

2/10 Terrible

Teresa, Raleigh nc

Disliked: Cleanliness, property conditions & facilities, room comfort
Mold in rooms walls were crumbling Had to change room
Stayed 2 nights in Oct 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

Bruce

Great Stay
Great stay, Comfortable beds and great area near many food places
Stayed 1 night in Aug 2018

2/10 Terrible

Garland

Do not stay here
This was a horrible experience. The room was dirty, furniture was broken, electrical covers missing with bare wires exposed. We should have asked for another room, but no living human being should be allowed to stay in the room we were assigned. Unfortunately, as we came in from dinner via Uber, we saw a part of the property that seemed to be in even worse condition. We won't opt to stay here again.
Stayed 2 nights in Aug 2018

2/10 Terrible

Barbara, Cary, NC

Disliked: Cleanliness, property conditions & facilities, room comfort
The place was old and falling down and probably should have been torn down years ago. The $135 we paid for each room was an absolute travesty! Never again!
Stayed 1 night in Aug 2018

6/10 Okay

Snorky, Murphy, NC

Liked: Cleanliness, staff & service, room comfort
Convenient to Asheville. Place seemed a bit dated, but nothing non-functional or problematic. Worst I had to deal with was a noisy AC, so I just set the room cold and turned it off when I went to bed.
Stayed 1 night in Aug 2018

4/10 Poor

Donna, South Carolina

Disliked: Staff & service, property conditions & facilities
Got to the hotel with my wheel chair bound mother and a 9 yr old child and our room was given away even when the payment was taken out of my acct.two weeks before hand. Was told by the receptionist that I had called and changed my mind twice, which was not true. I had planed this trip to see my sons for weeks and had taken vacation from work months in advance, why would I change my mind about my reservations? I've stayed at this hotel several times in the past year with no problem and expected the same, except the last trip we did not have a shower chair for my disabled mother. And on top of all of that someone had defecated in the pool and I had to get mgt to come see and they closed it off. One of the biggest perks of staying there. Yes, I was disappointed in this trip and hope to find another one just as nice without the drama and not knowing for sure if I will have the reservations I paid for when I get there from out of state.
Stayed 2 nights in Jul 2018

2/10 Terrible

Karen

Disliked: Property conditions & facilities
Appalling motel
This hotel needs an update drastically! Cracked toilet, hard bed, bathtub faucet dripped all night, bad WiFi, outdoor pool closed, dirty indoor pool, empty hot tub, loud people outside our door all night...
Stayed 1 night in Aug 2018

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible. Don’t stay.
Stayed 1 night in Jul 2018

2/10 Terrible

AshleyWallace, asheville nc

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wasnt able to even check in b/c i lived within 50 miles. The lady behind the counter was rude and even cursed at me.
Stayed 1 night in Jul 2018

8/10 Good

Mark, Asheville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The biggest thing for us is that the price is reasonable and we were close to the field my granddaughter was playing on.
Stayed 1 night in Aug 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
The motel, or our room anyhow, was shoddy and well used, the bathroom sink was clogged, and the bathtub had no slip protection. Not a place i would have chosen had I known its condition. It reminded me of the hotel in the movie "The Shining" - empty and kind of spooky.
Stayed 3 nights in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness
Not bad but hotel needs updating
Stayed 2 nights in Jul 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Don't do it!
There was NO WiFi and no attempt to fix it. Indoor AND outdoor pools were not operational. No customer amenities like plastic silverware....nothing. No warning of these thing's inoperable when booking the hotel.
Stayed 2 nights in Jul 2018

2/10 Terrible

Alex

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
Not What You think.
The room smelt of animal and old home stench and the pullout was in such horrible condition is was unusable. The staff was nice and the pool was very clean but no towels. There was food left in the freezer and fridge from previous visitors.
Stayed 2 nights in Jul 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Needs renovations
Bad customer service. The hotel is very old and is in terrible condition. The room was descent and the bed were comfortable.
Stayed 5 nights in Jul 2018

6/10 Okay

Verified traveler

Stayed 1 night in Jul 2018