Snow and ski sports

Reviews of Hotel Jerome, Auberge Resorts Collection

5 out of 5
Hotel Jerome, Auberge Resorts Collection
330 E Main Street, Aspen, CO

Reviews

9.6

Exceptional

Rating 10 - Excellent. 327 out of 387 reviews" "
Rating 8 - Good. 35 out of 387 reviews" "
Rating 6 - Okay. 13 out of 387 reviews" "
Rating 4 - Poor. 6 out of 387 reviews" "
Rating 2 - Terrible. 6 out of 387 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Shawn, Round Rock

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing
Stayed 4 nights in Mar 2024

10/10 Excellent

Matlo

Traveled with partner, Traveled with pets
Liked: Staff & service, amenities, property conditions & facilities
Gorgeous property and attentive staff.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 8, 2024
Dear Matlo,Thank you for the 5 star rating and your lovely review.We look forward to welcoming you back.Warmest regards,Patrick DavilaGeneral Manager

10/10 Excellent

Richard

Stayed 3 nights in Dec 2023
Response from General Manager on Jan 8, 2024
Dear Richard,Thank you for your five star rating.We appreciate you and look forward to welcoming you back.Warmest regards,Patrick DavilaGeneral Manager

4/10 Poor

Robert

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We made our reservation for the Hotel and its Prospect restaurant more than two months prior to our stay. One week before we were to arrive, we received a phone call from the restaurant stating they had just changed their menu from a la cart to a fixed menu priced at $175 per person. No other option available. And no apology. When we declined we were referred to the concierge desk and were booked in another local restaurant which was abysmal. This "bait and switch" tactic was very disappointing.
Stayed 3 nights in Nov 2023
Response from General Manager on Dec 14, 2023
Dear Robert,I do appreciate you bringing this to my attention. after further investigation, our team did offer the a la carte menu for the evening of your reservation but we did not receive a response back. We were very apologetic that that happened and I truly apologize for the timing of the implementation of our new concept.I appreciate your comments and feedback. Please o not hesitate to contact me directly should I be of assistance to you in the future.Warmest regardsPatrick DavilaGeneral ManagerHotel Jerome

10/10 Excellent

Brandey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room with a view … Beautiful!
Beautiful hotel and amazing service.
Stayed 3 nights in Oct 2023
Response from General Manager on Dec 14, 2023
Dear Brandey,Thank you for your review and lovely picture. It was a pleasure to have you stay with us and we look forward to welcoming you back.Warmest regards,Patrick DavilaGeneral ManagerHotel Jerome

10/10 Excellent

mohamed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best I see from all the hotels I been
Stayed 1 night in Oct 2023
Response from General Manager on Nov 3, 2023
Dear Mohamed,Thank you for taking the time to write a review on Expedia of your recent stay with us.I truly appreciate your rating and your comments. I look forward to welcoming you back.Warmest regards,Patrick DavilaGeneral Manager

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from General Manager on Nov 3, 2023
Dear Shane,Thank you for the five star rating on Expedia.We truly appreciate it and look forward to welcoming you back.Warmest regards,Patrick DavilaGeneral Manager

10/10 Excellent

Jasmina

Stayed 1 night in Oct 2023
Response from General Manager on Nov 3, 2023
Dear Jasmina,Thank you for the five stars!We look forward to welcoming you back.Warmest regards,Patrick DavilaGeneral Manager

10/10 Excellent

witold

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Made the “Aspen Experience “
Stayed 3 nights in Sep 2023
Response from General Manager on Oct 2, 2023
Dear Witold,Thank you for your review and rating of your recent experience at Hotel Jerome.I truly appreciate it and look forward to welcoming you back.Warmest regards,Patrick DavilaGeneral Manager, Hotel Jerome

8/10 Good

Zara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from General Manager on Oct 2, 2023
Thank you Zara for your rating.We look forward to welcoming you back in the future.Warmest regards,Patrick DavilaGeneral Manager, Hotel Jerome

10/10 Excellent

Jeremiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you really want to treat yourself, stay at the Jerome. The staff and service are excellent, and there is a lot of attention to detail here. The location in the heart of downtown Aspen means that just about everything is a short walk away. This has consistently been one of my favorite spots in the state.
Response from General Manager on Sep 22, 2023
Dear Jeremiah,Thank you very much for taking the time to write a review on Expedia regarding your recent stay and experience at Hotel Jerome. I truly appreciate knowing about our guests' experiences so we can celebrate our successes and address our challenges to better serve you in the future.If I can ever personally assist you with a return visit or help in any way please do not hesitate to contact my office directly.Thank you again. It was such a pleasure to have you stay with us and I look forward to welcoming you back.Sincerely,Patrick DavilaGeneral Manager

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible staff and service - confident, professional, friendly. The hotel has great history and gives all the comforts you could want without losing that feel. The bartenders were great, breakfasts were delicious and beautiful. Five star in every way.
Stayed 2 nights in Aug 2023
Response from General Manager on Sep 22, 2023
Dear Kate,Thank you for taking the time to write a review on Expedia of your recent experience with us. I truly appreciate your kind comments and feedback.It was a pleasure to have you with us and I look forward to welcoming you back.Warmest regards,Patrick DavilaGeneral ManagerHotel Jerome, An Auberge Resort

10/10 Excellent

Michael

Stayed 1 night in Aug 2023
Response from General Manager on Sep 22, 2023
Dear Michael,Thank you for your rating. We look forward to welcoming you back.Warmest regards,Patrick DavilaGeneral ManagerHotel Jerome, An Auberge Resort

10/10 Excellent

Tague

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from General Manager on Jul 28, 2023
Dear Tague,Thank you for your five star rating. We appreciate it and look forward to welcoming you back.Sincerely,Patrick DavilaGeneral Manager

10/10 Excellent

Karin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Unique, beautiful and historic hotel w/o feeling old and dated. Their staff is so friendly, kind, attentive. The restaurants, cafe and bar lovely too! Loved our stay!
Stayed 2 nights in Jul 2023
Response from General Manager on Jul 28, 2023
Dear Karin,Thank you for your lovely review. I am thrilled you enjoyed your stay and look forward to welcoming you back.Warmest regards,Patrick DavilaGeneral Manager

10/10 Excellent

cisco

Stayed 1 night in Jul 2023
Response from General Manager on Jul 28, 2023
Dear Cisco,Thank you for your rating of Hotel Jerome.We appreciate it and look forward to welcoming you back.Regards,Patrick DavilaGeneral Manager

10/10 Excellent

Lara

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with top notch service. Everyone is warm and welcoming and everything about the property is thoughtful.
Stayed 2 nights in Jun 2023
Response from General Manager on Jun 12, 2023
Dear Lara,Thank you very much for taking the time to write a review of your recent stay and experience at Hotel Jerome. We truly appreciate your kind comments.It was a pleasure to have you stay with us and we look forward to welcoming you back.Sinerely,Patrick DavilaGeneral Manager

10/10 Excellent

robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from General Manager on Apr 18, 2023
Dear RobertThank you for your rating. We appreciate it and look forward to welcoming you back.SincerelyPatrick DavilaGeneral Manager

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from General Manager on Apr 11, 2023
Dear Andre,Thank you for your rating of Hotel Jerome.We look forward to welcoming you back.Regards,Patrick DavilaGeneral Manager

10/10 Excellent

Andre

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Iconic Aspen/Era hotel
This hotel is aspens Grand Dame and an icon. It is very nicely appointment with generous space. Service is great and the location is central within walking distance to everywhere
Stayed 6 nights in Mar 2023
Response from General Manager on Apr 11, 2023
Thank you for your lovely review with your great comments! We truly appreciate and look forward to welcoming you back.

10/10 Excellent

E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023
Response from General Manager on Apr 11, 2023
Thank you E for your rating.We truly appreciate it and look forward to welcoming you back.

10/10 Excellent

Allan

Stayed 1 night in Mar 2023
Response from General Manager on Apr 18, 2023
Dear Allan,Thank you for your rating. Thrilled you enjoyed your stay! We appreciate you and look forward to welcoming you back.Sincerely,Patrick DavilaGeneral Manager

6/10 Okay

Richard

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Disappointed…
Attention to detail lacking, especially for a supposedly high end hotel…one example, had a small pet traveling with us. They made no attempt to clean the room the first two days….on the third day, we called down at 10am to say we would be walking around town and would like the room cleaned and restocked with water…came back at noon, room not cleaned or restocked. Waited until 1 and called again, this time someone came and finally cleaned the room, but the refrigerator and tea were never restocked in 5 day visit…
Stayed 5 nights in Feb 2023
Response from General Manager on Mar 20, 2023
Thank you for taking the time to write a review of your recent stay and experience with us at Hotel Jerome. I truly appreciate knowing about all our guests' experiences so we can not only celebrate our successes but address our challenges to serve you in the future.I apologize we failed to meet your expectations on this trip and I look forward to having the opportunity to turn this experience around.Thank you again and I look forward to welcoming you back in the future.Warmest regards,Patrick DavilaGeneral Manager Hotel Jerome An Auberge Resort

10/10 Excellent

Austin L

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was hands-down the best hotel experience we've ever had. From the service to the restaurants to the surprise bottle of wine on the house, I would give this hotel 6-stars if I could. We will DEF be returning!!
Stayed 4 nights in Dec 2022
Response from General Manager on Mar 20, 2023
Dear Austin L,Thank you for your review of your experience and I am thrilled you enjoyed your stay with us!I look forward to welcoming you back soon.Regards,Patrick Davila

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
We were on a two day hike and stayed here after hiking 11 miles from Crested Butte. It was so nice to land in such an awesome place after a hard hike. We loved having massages after our hike , the only negative is that we were not notified until 15 minutes before we were to check in. We were a to make the massage appointments and they were able to do the foot bath after.
Stayed 1 night in Aug 2022
Response from General Manager on Mar 20, 2023
Dear Brent,Thank you so much for your feedback and comments! I am thrilled you enjoyed your stay with us and appreciate knowing about your spa experience. Your feedback will only help us improve.I look forward to welcoming you back in the future.Regards,Patrick Davila

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from General Manager on Mar 20, 2023
Thank you for your rating Kevin. I look forward to welcoming you back.

10/10 Excellent

Kraig

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a top notch hotel.
Stayed 3 nights in Jun 2022
Response from General Manager on Mar 20, 2023
We greatly appreciate your kind comments and look forward to welcoming you back in the future.Warmest regards,Patrick Davila

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from General Manager on Mar 20, 2023
Thank you for your rating!

10/10 Excellent

Verified traveler

Traveled with family
Stayed 1 night in Jan 2022
Response from General Manager on Mar 20, 2023
Thank you for your rating.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, room comfort
Left my son in a snowstorm. GM is awful.
Because of Covid and the weather, the restaurants weren’t open and room service consisted of maybe three items. We waited 2 hours to get an item from housekeeping. But that is not why I’m Giving the worst rating I can. I was okay with all of this as there are obvious problems with labor right now. Basically, we had one horrible experience which was not at all handled well. The hotel offers a shuttle system that takes skiers to and from the mountains. I asked many questions before deciding to use the shuttle service and decided to use it because I am not a confident winter driver and thought this was the safest option for my son. The ride to the mountain was fine. My son tipped the driver $20 and had a great day on the mountain. The driver asked him if was going to use the shuttle in the afternoon and he said yes. The shuttle returned at 345. My son was waiting at the shuttle stop at 330. The shuttle came and there were not enough seats in the vehicle. All of the shops on the mountain were closed. It was already dark and snowing quite hard. The driver told my son to catch the bus. And they left without my son. He was left on the mountain with no ride in the middle of a snowstorm. He called me and as he was telling me what happened, his phone died. I immediately went to the front desk to figure out what was going on. No one really helped me. My son waved down a public bus driver and asked him for a ride back to the hotel….. no apology.
Shuttle schedule
Stayed 2 nights in Dec 2021

10/10 Excellent

Cara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is truly one of the most stunning properties we have ever visited. The location is amazing, right in the middle of charming Aspen, the interior was decorated for the holidays & was just stunning. We stayed in the original part of the hotel which was perfect! I can’t speak to the newer rooms, but the huge windows, large room size and furnishings were fine indeed. We cannot wait to return ❤️
Stayed 4 nights in Dec 2021

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

10/10 Excellent

Joseph

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2021
Response from Jerome Reservations on Jul 22, 2021
Thank you! We're so glad you enjoyed your stay and look forward to hosting you at the Hotel Jerome in the future.

4/10 Poor

Serra

Liked: Cleanliness, staff & service
Disliked: Room comfort
Couldn’t sleep.
Room was super noisy. Crowd was not too pleasant. Lobby too dark. Waited 30 min for a car to take me to Ajax. Honestly a bit long to make it to skiing.
Stayed 4 nights in Mar 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2021

10/10 Excellent

Kerry, Missouri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was exceptional with anything we needed. We will definitely stay there in the future.
Stayed 4 nights in Dec 2020
Response from David Arraya Acting General Manager on Jan 4, 2021
Dear Kerry, Thank you so much for taking the time to write a review of your recent stay at Hotel Jerome. I appreciate your kind comments and I am thrilled you enjoyed your stay. I look forward to having the opportunity to welcome you back. Warmest regards, David Arraya Acting General Manager, Hotel Jerome An Auberge Resort

8/10 Good

Lolakhon

Stayed 3 nights in Dec 2020
Response from David Arraya Acting General Manager on Jan 4, 2021
Dear Lolakhon, Thank you so much for taking the time to score your recent stay at Hotel Jerome. I look forward to having the opportunity to welcome you back. Warmest regards, David Arraya Acting General Manager

2/10 Terrible

Dimitrios

Business traveler
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2020

2/10 Terrible

Dimitrios

Business traveler
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2020

8/10 Good

Verified traveler

Stayed 3 nights in Oct 2020

10/10 Excellent

Stacey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2020

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2020

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best of Aspen
Best of Aspen.....gorgeous decor, beautiful room with mountain views, great service , food is wonderful. five star resort
Stayed 3 nights in Jul 2020
Response from David Arraya Acting General Manager on Jan 4, 2021
Dear Alan, Thank you so much for taking the time to write a review of your recent stay at Hotel Jerome. I appreciate your kind comments and I am thrilled you enjoyed your stay. I look forward to having the opportunity to welcome you back. Warmest regards, David Arraya Acting General Manager, Hotel Jerome An Auberge Resort

10/10 Excellent

William

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and stylish hotel. Great service.
Stayed 4 nights in Mar 2020
Response from David Arraya Acting General Manager on Jan 4, 2021
Dear William, Thank you so much for taking the time to write a review of your recent stay at Hotel Jerome. I appreciate your kind comments and I am thrilled you enjoyed your stay. I look forward to having the opportunity to welcome you back. Warmest regards, David Arraya Acting General Manager, Hotel Jerome An Auberge Resort

10/10 Excellent

Verified traveler

Stayed 4 nights in Feb 2020