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Reviews of Mountain Chalet Aspen

3 out of 5
Mountain Chalet Aspen
333 East Durant Avenue, Aspen, CO

Reviews

8.8

Excellent

Rating 10 - Excellent. 594 out of 1002 reviews" "
Rating 8 - Good. 257 out of 1002 reviews" "
Rating 6 - Okay. 80 out of 1002 reviews" "
Rating 4 - Poor. 43 out of 1002 reviews" "
Rating 2 - Terrible. 28 out of 1002 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

RAEVELYN

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that they are pet friendly and very close to the shopping area.
Stayed 1 night in Apr 2024

8/10 Good

juliETA, avon

Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything. Everyone was really helpful, just something to keep in mind.... it'll be nice if employees understand that guess might need quiet time. The have a really LOUD lunch at the tv room without even care about me staying there. They kept on coming and going laughing and shouting... I understand the have to have a nice working environment but please provide them a place to do that and not in guess common areas.... this was a really really really UNPLEASANT experience, it lasted for almost 2 hours until I guess their shift was over past noon. :( this never happened to me in any hotel before (worse than a hostel! And that's the reason I do not go to hostels:( I espect that hotel rules about quiet are more "real"
Stayed 2 nights in Apr 2024
Response from Staff on Apr 16, 2024
Thank you for your feedback!

8/10 Good

Bruce

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Lots of nice amenities. Great location. Needs updates.
Stayed 3 nights in Apr 2024
Response from Staff on Apr 16, 2024
Thank you for your feedback!

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
We had a very good experience, it feels like a nice European hotel. The staff is fantastic.
Stayed 4 nights in Mar 2024
Response from Staff on Apr 16, 2024
Thank you for your feedback!

10/10 Excellent

Mihaela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best breakfast. Quiet, clean, safe and very friendly staff
Stayed 1 night in Apr 2024
Response from Staff on Apr 16, 2024
Thank you for your feedback!

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel is unique and has an interesting history. The breakfast was good as was the gym and hot tub. The hotel is in need of renovations which I was told will begin soon under new ownership. Our room was old and was rather stuffy with poor ventilation. The staff was absolutely fantastic. Very friendly and responsive. When the shuttle was running late for our airport transfer, the owner delivered us to the airport in his personal car even though this delayed his appearance at a private event at the hotel. The customer service sets this hotel apart from many others.
Stayed 3 nights in Mar 2024
Response from Staff on Apr 16, 2024
Thank you for your feedback!

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location walkable to slopes, shopping and transportation.
Stayed 2 nights in Mar 2024
Response from Staff on Apr 16, 2024
Thank you for your feedback!

10/10 Excellent

marcelo

Traveled with family
Location
Stayed 2 nights in Mar 2024
Response from Staff on Apr 16, 2024
Thank you for your feedback!

6/10 Okay

Nicholas

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Staff on Apr 16, 2024
Thank you for your feedback!

4/10 Poor

eric

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Hey the location is great, but the hotel is starting to fall into disrepair. Is it really worth $500 a night, not really, but it's sometimes the only option in town. I think they are finally going to undergo major reno soon. It needs it!
Stayed 2 nights in Feb 2024
Response from Staff on Apr 16, 2024
Thank you for your feedback!

4/10 Poor

ALEJANDRO Jose Aragon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, terrible service you don’t feel welcome at all, old and run down installations, noise rooms, not a good value.
Stayed 6 nights in Feb 2024
Response from Staff on Apr 16, 2024
Thank you for your feedback!

8/10 Good

Calin, Barrington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff and ambiance. Breakfast was lacking. Property is dated.
Stayed 7 nights in Feb 2024
Response from Staff on Feb 18, 2024
Thank you for your feedback!

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Staff on Jan 24, 2024
Glad you enjoyed yourself. Thanks for the feedback!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Staff on Jan 21, 2024
Looks like you enjoyed your stay. Thanks for the feedback!

10/10 Excellent

Xinrun

Stayed 1 night in Jan 2024
Response from Staff on Jan 16, 2024
We are glad you enjoyed your stay. Thanks for the feedback!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Excellent Stay
Excellent stay in a quaint and cozy hotel. Perfect location to slopes, restaurants and shopping. Staff were very friendly! Needs a cosmetic update but glad we chose Mountain Chalet.
Stayed 5 nights in Jan 2024
Response from Staff on Jan 13, 2024
Sounds like you enjoyed yourself. Thanks for the feedback!

10/10 Excellent

Valorie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Staff on Jan 13, 2024
Sounds like you enjoyed yourself. Thanks for the feedback!

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Staff on Jan 13, 2024
Sounds like you enjoyed yourself. Thanks for the feedback!

4/10 Poor

Victor

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was extremely courteous, nice and professional. However the hotel is in poor conditions, the bathroom was falling apart, rusted, water leaking and the door from the bathroom was also in bad conditions. I could hear the people next door talking. The WiFi was also terrible, the only way for it to work was by being in the lobby. We were expecting something better for the price. Definitely will not go back and would not recommend.
Stayed 7 nights in Dec 2023

10/10 Excellent

natalia, Aventura

Stayed 3 nights in Jan 2024
Response from Staff on Jan 13, 2024
Sounds like you enjoyed yourself. Thanks for the feedback!

2/10 Terrible

Zahra

Traveled with family
Disliked: Cleanliness, property conditions & facilities
It is not a clean hotel. Our room smelled bad. Parking is very small, we ended up parking farther away and pay for the parking.

8/10 Good

Sergey

Stayed 5 nights in Dec 2023
Response from Staff on Dec 16, 2023
Thank you for your feedback!

10/10 Excellent

Joseph A

Stayed 3 nights in Nov 2023
Response from Staff on Jan 6, 2024
We are glad you enjoyed yourself! Thanks for the feedback!

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Staff on Dec 8, 2023
Sounds like you enjoyed yourself. Thanks for the feedback!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ready for the remodel
Hotel is about to undergoe a massive remodel. There is charm to the original 50s vibe but it only goes so far. Rooms were not comfortable - hard to get temp right and get it dark.
Stayed 1 night in Nov 2023
Response from Staff on Dec 5, 2023
Thanks for the feedback.

10/10 Excellent

Tavian

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a beautiful place
Stayed 2 nights in Nov 2023
Response from Staff on Dec 5, 2023
Thank you for your feedback!

8/10 Good

konstantin

Stayed 1 night in Nov 2023
Response from Staff on Nov 24, 2023
Thank you for your feedback!

6/10 Okay

Wichayanee

Stayed 1 night in Nov 2023
Response from Staff on Nov 18, 2023
Thanks for your feedback!

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Old but perfectly comfortable
Old property....but comfortable enough and excellent location to downtown Aspen.
Stayed 1 night in Nov 2023
Response from Staff on Nov 18, 2023
Thanks for your feedback!

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They let us check in early, the room was spacious, breakfast was fantastic and the shower was wonderful!
Stayed 1 night in Nov 2023
Response from Staff on Nov 15, 2023
We are glad you enjoyed yourself! Thanks for the feedback.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 12, 2023
Thanks for the review we hope to see you again this winter

8/10 Good

Amelia

Stayed 1 night in Oct 2023
Response from Front Desk on Nov 12, 2023
Thanks for the review we hope to see you again.

4/10 Poor

Iain

Traveled with partner
Convenient to down town Aspen, but terrible dated!
Stayed 3 nights in Oct 2023
Response from Staff on Nov 5, 2023
Thank you for your feedback.

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Staff on Nov 5, 2023
Thank you for your feedback.

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Staff on Nov 5, 2023
Thank you for your feedback!

8/10 Good

Wayman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Staff on Nov 5, 2023
Thank you for your feedback.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location! Wonderful staff!
Stayed 1 night in Oct 2023
Response from Staff on Oct 28, 2023
We are glad you enjoyed yourself. Thanks for the feedback!

8/10 Good

Jonathan

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Staff on Oct 28, 2023
Thank you for your feedback!

10/10 Excellent

Jeffrey, Redmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Staff on Oct 28, 2023
Thank you for staying with us and for your feedback!

10/10 Excellent

Thomas, Needham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Staff on Oct 28, 2023
Thank you for staying with us and for your feedback!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and comfortable
This was a nice place to stay. The location was excellent. The room was comfortable and large with good lighting. Bathroom was nice but starting to show signs of wear. The breakfast was also good with decent coffee. Overall it was a great place to stay and a good price for Aspen. I will definitely stay here again.
Stayed 1 night in Oct 2023
Response from Staff on Oct 28, 2023
Thank you for staying with us and for your feedback!

6/10 Okay

Stephanie

Stayed 1 night in Oct 2023
Response from Staff on Nov 15, 2023
Thank you for your feedback!

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Staff on Oct 24, 2023
We are glad you enjoyed yourself. Thanks for the feedback!

8/10 Good

Blake

Stayed 2 nights in Oct 2023
Response from Staff on Oct 28, 2023
Thank you for staying with us and for your feedback!

10/10 Excellent

pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Staff on Nov 5, 2023
Glad you enjoyed yourself. Thanks for your feedback!

10/10 Excellent

Silverna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location. Charming hotel and fantastic breakfast.
Stayed 1 night in Oct 2023
Response from Staff on Oct 22, 2023
Sounds like you enjoyed yourself. Thanks for the feedback!

10/10 Excellent

Chad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We LOVE this hotel. Hot tub and pool and majestic! Breakfast was wonderful. Cookies at check in were incredible.
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 19, 2023
We are pleased you enjoyed your stay. Thank you for taking the time to review our property.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed a place to stay for the night. It was the quiet little getaway I needed!
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 19, 2023
We are pleased our hotel fit your needs

10/10 Excellent

Richard, Raleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Very charming!
Stayed 1 night in Oct 2023
Response from Staff on Nov 5, 2023
Glad you enjoyed yourself. Thank you for your feedback!

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was fantastic in downtown Aspen. Everything was within walking distance.
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 19, 2023
We appreciate your taking the time to review our property and happy it worked out for you.