Standard Room, 2 Queen Beds | In-room safe, desk, iron/ironing board, free cribs/infant beds

Reviews of Mountain Chalet Snowmass

3 out of 5
Mountain Chalet Snowmass
115 Daly Ln, Snowmass Village, CO

Reviews

8.2

Very Good

Rating 10 - Excellent. 438 out of 1006 reviews" "
Rating 8 - Good. 348 out of 1006 reviews" "
Rating 6 - Okay. 133 out of 1006 reviews" "
Rating 4 - Poor. 50 out of 1006 reviews" "
Rating 2 - Terrible. 37 out of 1006 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dorota

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, definitely worth checking
Stayed 6 nights in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service
Love it
Stayed 5 nights in Mar 2024

10/10 Excellent

Chen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son love this hotel because he can ski in ski out, and swimming! We will be back next season .
Stayed 2 nights in Mar 2024
Response from The Staff of the Mountain Chalet Snowmass on Mar 21, 2024
Thank you, Chen. It's always great to hear someone was excited to be here. Your son sets a good example for the rest of us with his daily duathlons. Glad you had fun. We will see you next winter, if not sooner.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Janet, Denver

Liked: Cleanliness, staff & service, property conditions & facilities
This property has a great location in Snowmass. Perfect for ski I’m-ski out at a reasonable price. I’m sorry I didn’t find it years ago.
Stayed 14 nights in Mar 2024
Response from The Staff of the Mountain Chalet Snowmass on Mar 19, 2024
Janet, Thank you. We're glad you had fun. We couldn't agree more. With the Village Mall a flight of stairs away, and Base Village offerings only a quick (and free) ride on the Skittles from us, you only need to walk or ski to get to everything. We look forward to welcoming you back soon.

10/10 Excellent

Keifer, Fountain Hills

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place. Great staff.
Stayed 5 nights in Feb 2024

8/10 Good

Paul

Disliked: Staff & service, property conditions & facilities
Old , needs a lot of improvements. I did like the ski in/out. Liked the hot tub but needs renovation. Breakfast was excellent. Had an issue with transportation from airport to hotel, apparently the one person they have was sick and didn’t offer reimbursement for taxi I had to pay for.
Stayed 5 nights in Mar 2024
Response from The Staff of the Mountain Chalet Snowmass on Mar 10, 2024
Paul, Thank you. I believe the transportation item was a lack of notice and your arrival outside of our available transportation hours. We ask for 48 hours advanced notice, and accommodate transportation from the Aspen airport until 7PM. We will take your feedback into consideration as we make enhancements to our property. We agree, the ski slope only steps from the rooms is hard to beat. We look forward to welcoming you back.

8/10 Good

Harlan

Liked: Cleanliness, staff & service
Need to update rooms. Need to fix unsafe pool deck
Stayed 4 nights in Feb 2024
Response from Ken / General Manager on Mar 10, 2024
Harlan, Thank you. Upon seeing your comments, I reviewed our pool deck and did not find any unsafe conditions. We appreciate your feedback as we work through planning greater enhancement of our property. Thank you again. I look forward to welcoming you back soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great location N
Stayed 2 nights in Feb 2024

10/10 Excellent

Huan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful services, including the front desk lady & gentleman, perfect location, great complimentary breakfast buffet. P.S. You can make a reservation for the airport shuttle bus for pickup and drop off. The driver is super nice! We would come back 👍👍👍
Stayed 3 nights in Feb 2024
Response from The Staff of the Mountain Chalet Snowmass on Feb 22, 2024
Huan, Thank you for your feed back. We are so glad you enjoyed yourself with us. We look forward to seeing you soon.

4/10 Poor

Adam

Stayed 1 night in Feb 2024

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 29, 2024
Thank you for the feedback!

10/10 Excellent

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s the best place to ski in ski out in Snowmass. I really love it actually is affordable and has a great staff. The hotel in general is nice. Breakfast is included and more than enough.
Response from The Staff of the Mountain Chalet Snowmass on Feb 13, 2024
Ricardo, Thanks for your comments. I believe our location is perfect, and breakfast and our soup lunch makes two meals easy. Like you, we think we should all be focused on skiing and having fun.

8/10 Good

Michael

Traveled with group
Liked: Cleanliness, staff & service
True ski in/ ski out! Breakfast daily was fair but free. Wi-ci was weak and occasionally interrupted. Hot water was deficient at times. Still had a great time and Snowmass is not to be missed. $$$
Stayed 7 nights in Feb 2024
Response from The Staff of the Mountain Chalet Snowmass on Feb 11, 2024
Michael, Thank you for your comments. So pleased you enjoyed your time with us. We are investigating WiFi and hot water service in your room. Again, thank you. We hope to welcome you back soon.

10/10 Excellent

Crystal

Traveled with group, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities
Great for groups
Stayed 3 nights in Jan 2024
Response from Front Desk on Feb 29, 2024
Thank you for the feedback!

8/10 Good

Janet, Denver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Jan 2024

2/10 Terrible

Chris

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We have stayed here 20 years. Staff slack, food quality has dropped off, no attention to details. Will consider other hotels.
Stayed 5 nights in Jan 2024
Response from Ken / General Manager on Feb 2, 2024
Chris, Thank you for your comments. I am concerned your recent stay with us did not meet your expectations. I would be interested to learn more about your specific concerns, in particular as someone who has stayed with us numerous time. I value feedback from our guests. It's always helpful as we move forward with our goal of always improving. I will connect with you directly. Again, thank you.

10/10 Excellent

Mali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Slay!!
Stayed 3 nights in Jan 2024
Response from Front Desk on Feb 29, 2024
Slayyy, we are glad you enjoyed the stayyy!

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Front Desk on Feb 29, 2024
Thank you for the feedback! We are glad you enjoyed your stay

10/10 Excellent

Ezra

Stayed 3 nights in Jan 2024
Response from Front Desk on Feb 29, 2024
Thank you for the feedback! We are glad you enjoyed your stay

6/10 Okay

Brett

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Mountain Chalet is a conveniently located property - slope side, and is staffed by friendly, accommodating people. The breakfasts are very nice, and lunch is served, too, although we did not take advantage of that. The rooms are getting old and in need of some refurbishing. Unfortunately, we were not able to regulate the heat in our room (the thermostat did not control the heat), and had to sleep with the windows open. There is nothing special about this property (in terms of amenities, features or room comfort), but it is nice to be ON the slope in the morning; however, if you plan to ski all four of Aspen's mountains, that isn't a real advantage, and you would be best to spend less money for lodging off-slope.
Stayed 4 nights in Jan 2024
Response from The Staff of the Mountain Chalet on Jan 18, 2024
Brett, Thank you for taking a moment to comment. We strive to offer a warm experience in a convenient location for a good value. We have corrected the heating issue in your room. Yes, you do need to determine if you will ski four mountains equally or move around while making Snowmass your "home" mountain. Even when not clicking into your bindings 10 steps from our door, we offer convenient heated garage parking, or local Snowmass buses are a half block away and buses to the other three hills are only steps further. The buses really are the best way to move between the mountains and Aspen & Snowmass. Thanks for staying with us. We look forward to welcoming you back.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Front Desk on Feb 29, 2024
Thank you for the feedback! We are glad you enjoyed your stay

6/10 Okay

Mark

Traveled with family
Liked: Cleanliness
Disliked: Amenities
We did not have hot water- our humidifier was broke, when we asked for another one, we were told they didn't have anymore. They do offer a "free" shuttle, but you must ask for it a week in advance (we didn't know this) There is no one on staff between the hours of 11pm and 700am Pros - breakfast and lunch are fantastic
Stayed 5 nights in Dec 2023
Response from Ken / General Manager on Jan 8, 2024
Mark, Thank you. We did suffer an overnight issue with our boiler. We were able to remedy the problem by mid-morning so everyone had hot water as they returned from skiing. My apologies for any inconvenience. We have on-call staff poised should there be a pressing overnight issue. I'm glad you enjoyed breakfast & lunch, and trust you had an enjoyable ski trip. We hope to welcome you back soon.

4/10 Poor

Jacques

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Front Desk on Feb 29, 2024
Thank you for the feedback! We are glad you enjoyed your stay

10/10 Excellent

Glenn

Traveled with family
Liked: Cleanliness, staff & service
Intermittent hot water. Good breakfast. No bottled water. No in-house store for personal items. Otherwise a great stay.
Stayed 3 nights in Dec 2023
Response from Ken / General Manager on Dec 30, 2023
Thank you. Unfortunately, we did have an issue with our boiler - the unexpected can occur. Thankfully, our techs were able to address the issue within a few hours. We are happy you were still able to enjoy your stay with us. We look forward to welcoming you back.

10/10 Excellent

Arturo

Liked: Amenities
Stayed 3 nights in Dec 2023

10/10 Excellent

Kristen F

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful ambiance at the Chalet!!
We only had a couple of days to spend in Aspen but loved spending them at the Snowmass Mountain Chalet!! Everybody was kind and helpful and we loved the overall ambiance. In addition, the convenience of the location is unmatched! Would definitely come back!!
Stayed 2 nights in Dec 2023
Response from The Staff of the Mountain Chalet Snowmass on Dec 30, 2023
Thank you. Short & sweet. Hopefully, next time you can find a few more days to really enjoy the skiing and our property. We hope to see you soon.

10/10 Excellent

Damilola

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Akash Ganapathi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the mall and convenient for roaming around
Stayed 2 nights in Dec 2023
Response from The Staff of the Mountain Chalet on Dec 26, 2023
Akash, Thank you. Yes, other than the friendly genuine service, the best thing about the Mountain Chalet Snowmass is the location; slopeside and adjacent to the Village Mall.

6/10 Okay

Beatriz, San Antonio

Stayed 2 nights in Dec 2023

10/10 Excellent

Desiree

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Sep 2023

10/10 Excellent

Debi

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Front Desk on Feb 29, 2024
Thank you for the feedback!

8/10 Good

Nicole

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice Austrian feel ski lodge adjacent to the slopes of snow mass. Nice breakfast, parking garage below is ideal, but you do have to pay for it. Overall easy in & out, but some may believe the property is outdated. I personally enjoy the ski lodge vibe!
Stayed 1 night in Nov 2023
Response from The Staff of the Mountain Chalet Snowmass on Nov 25, 2023
Nicole, Thank you for your comments. We are happy you enjoyed yourself at the Mountain Chalet Snowmass. We look forward to welcoming you back.

10/10 Excellent

Dustin

Stayed 2 nights in Nov 2023
Response from Front Desk on Nov 19, 2023
We're glad to know that you enjoyed your time with us! We hope to have you stay again the future!

8/10 Good

Claudio Felipe

Stayed 1 night in Nov 2023
Response from Front Desk on Dec 5, 2023
Thank you for taking the time to respond to out feedback option! We're happy to hear that you enjoyed your stay with us!

10/10 Excellent

Urszula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, very quaiet and safe area, outstanding service, very clean room and facility, European, highland style of furniture, great location
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 7, 2023
We are glad that you enjoyed your stay with us and hope to host you again in the future!

8/10 Good

JOSE NOEL

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Desk on Nov 4, 2023
We appreciate you taking the time to respond to our feedback option! Thank you for staying with The Mountain Chalet!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
We loved the 1 night we were there. Staff was friendly and it was quiet and comfortable. Now Ski season hasnt started quite yet so I dont know if that would change the noise level or not . We will come back when we make another trip there.
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 30, 2023
We're happy to hear that you enjoyed your stay with us! We also look forward to seeing you in the future!

10/10 Excellent

Iris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Desk on Nov 3, 2023
We are glad you enjoyed your stay with us! We hope to host you again in the future!

8/10 Good

Barbie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was great overall, however the first room we had had mold in caulking around the tub and in the soap dish. The second had an AC we asked to have removed. The installation was not fully preventing cool air in as there was a lap gap that was not sealed. Overall, the bathrooms are very outdated and do not match the decor upgrade throughout the hotel.
Stayed 2 nights in Oct 2023
Response from Front Desk on Oct 30, 2023
We are truly sorry to hear that your stay with us did not meet your expectations. We appreciate you taking the time to give us your feedback, so that we may use it to continue to improve our hotel.

10/10 Excellent

Liz

Stayed 1 night in Oct 2023
Response from Front Desk on Nov 19, 2023
We appreciate you taking the time to respond to our feedback option! Thank you for staying with us!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Receptionist treats us well and answers all our concerns
Stayed 2 nights in Oct 2023
Response from The Staff of the Mountain Chalet Snowmass on Oct 27, 2023
Thank you for staying with us and we are glad you enjoyed yourself. Please come see us again.

8/10 Good

Brian

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 30, 2023
We are glad that you enjoyed your stay with us! We hope to host you again in the future!

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Great Location for working in Snowmass Location
Stayed 1 night in Oct 2023
Response from The Staff of the Mountain Chalet Snowmass on Oct 25, 2023
Mark, Thank you for your comments. Certainly, we serve guests coming to enjoy the mountains, but we are also happy to welcome those of you who are here to work as well. We hope to welcome you back soon.

6/10 Okay

Dana

Stayed 2 nights in Oct 2023
Response from Front Desk on Oct 30, 2023
We are sorry to hear that your stay with us did not meet your expectations. If you would like to provide more feedback with details of your stay and ways that you feel we could improve we would be happy to hear from you!

6/10 Okay

Brian

Business traveler
Liked: Cleanliness, staff & service, room comfort
Decent stay
Older hotel, but good place to stay on a budget. Nice rooms. Hot water takes a while, so grab a coffee while you wait for your shower to heat up.
Stayed 1 night in Oct 2023
Response from The Staff of the Mountain Chalet Snowmass on Oct 23, 2023
Brian, Thank you for your comments and for pointing out a potential issue. We are examining the concern as we work to make our guests' stays as enjoyable and easy as possible. We hope to see you again soon.

10/10 Excellent

Zsolt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 24, 2023
Thank you, we are glad you enjoyed your stay!

10/10 Excellent

Lizbeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service from the staff was amazing!
Stayed 1 night in Oct 2023
Response from The Staff of the Mountain Chalet Snowmass on Oct 23, 2023
Lizbeth, Thank you. We're happy you enjoyed your stay. We look forward to welcoming you back soon.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 24, 2023
Thank you, we are glad you enjoyed your stay!