Ratings based on 120 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
for Couplesby Elianefrom los angeles
disappointedPosted Jan 14, 2015 on Hotels.com
We reserved and paid in advance (via Hotel.com) for a three night stay at Innsbruck in Aspen. We arrived on Tuesday, December 6 and were completely disappointed with the facility. The room was dingy and depressing. The manager moved us to an “upgraded” upper floor unit, which was less depressing, but very noisy. The noise level was such that we could not sleep. As a result we asked that they cancel the other two nights so that we could move to another facility. They refused to cancel and refund any portion of our payment. We did not want to destroy our vacation due to this, and went ahead and checked out an stayed at another hotel. That is we left two nights early, and had to pay twice. The management did not even contact us. Very disappointed in what was billed as a high class hotel accommodation.
for Everyoneby A verified travelerfrom UK
Good hotel in central AspenPosted Oct 24, 2014
Pros: Good rooms, friendly staff.
Location: Great bakery for breakfast and good local restaurants for dinner.
This is a good hotel, the rooms are spacious and comfortable. The staff were very helpful in respect of several unrelated pieces of advice that we needed. Strongly recommended.
Recommendedby jfrom xz
Posted May 20, 2014 on Hotels.com
for Business Travelersby A verified traveler
Very comfortablePosted Apr 20, 2014 on Hotels.com
Very nicely updated. Only complaints are the carpet could be replaced and I could here the water pipes. Otherwise, very nice!
Recommendedby A verified traveler
Posted Dec 25, 2013 on Hotels.com
for Everyoneby Bearfrom Minneapolis, MN/Santa Cruz, CA
2nd year we have stayed here.Posted Dec 22, 2013
Pros: Service, comfort, location, quality of furnishings, washer/dryer in-room, free wifi, well stocked kitchen with quality appliances. Great staff!!!
Cons: Table or desk in unit.
Location: Aspen, Basalt, Snowmass, Carbondale, Woody Creek. Amazing location. Try Justice Snow for dinner. Also Finnbar for a pub fun night.
This is the 2nd year we have stayed at the Innsbruck.. Although there are only two of us, for the 2nd year, we rent a 2 bedroom/3 bath unit as we love the extra bathrooms and overall space. Furniture is very nice as is decor. Kitchen is very well stocked and bed is very comfortable. Fireplace is a nice touch and they provide humidifiers to help with the dry mountain air. Huge shower/steam room and a large soaking tub in our unit. Washer/dryer in each apartment is a nice touch. Service is amazing. At night we never drove anywhere as they provide free shuttle service to and from restaurants (ski slopes as well) by a group of really helpful gentlemen. They have a lot of extras we haven't yet used: pool, hot tub, game room, party room, etc. Funny thing is we actually have use of a free condo in Snowmass but would rather be close to all Aspen offers. Innsbruck really adds to our yearly stay in Aspen.
for Everyoneby Garyfrom Wellington, Fl
The Best!Posted Dec 10, 2013
Pros: Accommodations, Furnishings, Hot Tub, Location, Shuttle service
Location: Its Aspen, Ski, Drink, Shop, Eat, Sleep and repeat.
Simply the best, My wife and I took a 4 day trip to Aspen for our anniversary. I have stayed in aspen many times in both homes and hotels and found this to be the best. The rooms were very clean, the furnishings excellent. Totally first class. and the Staff!!! Couldn't be friendlier and any more accommodating. There shuttle will drop you off anywhere and pick you up 24 / 7. Really good for not driving after a few drinks late at night or after a day of skiing. We will be back!
for Everyoneby ALfrom Denver
Excellent location, service and room cleanliness.Posted Dec 1, 2013
Pros: The overall service and location close to parks and hiking trails.
Location: Close to a nice bookstore, lots of shopping stores, restaurants, parks and trail heads within walking distance.
for Everyoneby Maurenefrom Queensland Australia
Perfect place to stay in the snow.Posted Nov 12, 2013
Pros: It was situated in a perfect location with close proximity to everything in town. A 24hr shuttle service was also part of the service.
Cons: My husband and I were perfectly happy with everything about the hotel.
Location: There were lots of great bars and restaurants within walking distance. Also fabulous shopping, galleries, skiing and walking trails.
From the moment we arrived in the evening we felt at home. The receptionist, Gemma was so helpful offering us options for dinner that night. The room was quiet and spotless and everything we could hope for.
for Everyoneby Gustavofrom Houston
Very Nice HotelPosted Oct 20, 2013
We recommend this beautiful Hotel, very nice Location, excellent staff, I work in the Hotel business, so I know what to expect. Nothing but great guest services by the Hotel staff, they did exceed our expectations, they went extra mile . Beautiful accommodation.