Outdoor pool

Reviews of Top of the Village, a Destination Hotel

3 out of 5
Top of the Village, a Destination Hotel
855 Carriage Way, Snowmass Village, CO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 162 out of 237 reviews" "
Rating 8 - Good. 56 out of 237 reviews" "
Rating 6 - Okay. 15 out of 237 reviews" "
Rating 4 - Poor. 1 out of 237 reviews" "
Rating 2 - Terrible. 3 out of 237 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

john

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Top of the Village is a nice slope side condominium complex. As the name implies, it sits at the top of Snowmass Village. The rooms are spacious and well appointed/maintained. The views of the beautiful Snowmass ski resort are plentiful. I’ve stayed at several properties in Snowmass Village, and this one ranks amongst the best. The property is quiet and has a great pool/hot tub. If staying there in the summer/fall, the Mtn/road biking options are many, and start right outside your front door. If there in the winter, you are literally just steps from the run that will take you down to village base area, lifts, bars, restaurants…. The property is slope side, so be prepared for some fairly steep sidewalks down to the village mall, or just take their mall shuttle. Enjoy!
Stayed 2 nights in Sep 2023

10/10 Excellent

Jay

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great condo at the top of Snowmass Village. Be ready to walk uphill from the Mall area or call the shuttle. Condo was very well equipped and furnished. Great view of the ski slopes. Early check out is the only negative.
Stayed 2 nights in Sep 2023

10/10 Excellent

Rhonda

Liked: Cleanliness, amenities, property conditions & facilities
Loved everything! Communication was superior. I appreciated they allowed for a later checkout. 9 is a little too early
Stayed 2 nights in Aug 2023

10/10 Excellent

TONY

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Wonderful
2 BR Premier Unit was wonderful. Very clean. Pool, hot tubs and game area was great
Stayed 6 nights in Jul 2023

10/10 Excellent

Kerri

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pool and hot tub area and parking and shuttle all very nice.
Stayed 3 nights in Jul 2023

10/10 Excellent

Jay, Colorado Springs

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jul 2023

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Jun 2023

6/10 Okay

Laura

Traveled with family
Liked: Cleanliness, amenities
The property itself was nice. We had a great room. But, our room had a constant whine from the water pipes that you could hear all day and night and kept most everyone up. No sleep makes for a very unhappy party.
Stayed 3 nights in Jun 2023

10/10 Excellent

Cristyn

Stayed 2 nights in Sep 2022

10/10 Excellent

mariana

Stayed 6 nights in Dec 2019

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The rooms was fantastic, and the hiking areas around the location were great (my visit was during the summer months).
Stayed 2 nights in Jul 2022
Response from The Top of the Village on Aug 2, 2022
We are happy you enjoyed your stay with us, in Snowmass! Hope to see you soon.

10/10 Excellent

Ravi

Traveled with family
Liked: Cleanliness, room comfort
Beautiful property
Beautiful property, we stayed in Summit building 3 bedroom condominium. It was clean and beautiful, kitchen was fully stocked with everything you can think of. They also provide a shuttle to go anywhere in town.
Stayed 2 nights in Jun 2022
Response from The Top of the Village on Jul 21, 2022
We are so happy to read that you enjoyed your stay with us! Hope to see you again soon.

10/10 Excellent

Rainer

Stayed 9 nights in Apr 2022

6/10 Okay

Mitchel

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The condo had several things wrong with it. There was no hot water in the 2nd bathroom shower. One of the range burners was broken. The jewelry safe in the primary bedroom did not work. The window blinds in one of the bedrooms was broken. For the amount of money we paid, these things should not have been broken.
Stayed 7 nights in Mar 2022

8/10 Good

Frederic

Traveled with group
Liked: Cleanliness, property conditions & facilities
Nice size condo easily accommodated 4 people Nice size TV in all the rooms etc
Stayed 4 nights in Jan 2022

8/10 Good

leslie S.

Liked: Cleanliness
Perfect location but very dated
Location is absolutely perfect. But, for the price, they need to do some updating. When everything is almost 40 years old, it is hard to be clean and comfortable. The beds were super worn. To the point where we tried the unused beds and they were also worn so we made a bed on the floor.
Stayed 5 nights in Dec 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, room comfort
Not a good idea
We stayed at top of the mountain from Dec 18-26. The unit was last redone in 1980. Everything is brown. The carpet. The sofas. Everything. And old. The walls are paper thin so you can hear everyone walk past your unit. The bedrooms have windows that face the walkway so there is very little privacy. The unit is so old that there’s a vhs player. All of the technology seems to be from this era. I think there should be rules about how long a unit can go without having to update appliances, carpet, etc. The washing machine hardly functions…… I could go on and on. Also, location wise this is technically ski in ski out but if you are not skiing, you have at least a mile walk to a restaurant, shop, etc. I’m not going to comment on the service because honestly with Covid, labor is a huge issue and there are problems everywhere……
Stayed 8 nights in Dec 2021
Response from Douglas Hayes - General Manager on Dec 28, 2021
Thank you for taking the time to provide your feedback. I know the condo was not exactly what you were expecting based on our conversations while you were here. I think the three items that most troubled you were the level of the condo and the location to the mall. I want to try and clarify for future renters. There are four levels of condo at Top of the Village. They are standard, deluxe, premier, and platinum. Each can be a good fit based on the needs of the guest. However, if you are going to be spending most of your time in the condo, I would highly recommend booking a premier unit or higher. These units have updated furnishings and technology with what you would expect form a premier unit. The mall is probably a 7 minute walk from our condos. However, there is an on-call shuttle that can pick you up directly outside your condo and bring you anywhere in Snowmass within minutes. I think it is the best shuttle service in the Village and guests utilize it often. Although some guests prefer to walk. I am still disappointed that we did not live up to your expectations. Hopefully the financial agreement we worked out helped a little. If you do decide to come again, please feel free to reach out to me directly.

10/10 Excellent

Angela T

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love the view, location, comfort. Has everything we needed.
Stayed 4 nights in Dec 2021
Response from Douglas Hayes - General Manager on Dec 24, 2021
Awesome! So happy to hear that you enjoyed Top of the Village. Please come back!

10/10 Excellent

Dipti

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2021

8/10 Good

Phong

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Adriana

Traveled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2021

8/10 Good

Jessica

Traveled with family
Liked: Cleanliness, room comfort
Family Friendly and Slope Side
Top of the Village was wonderful. Communication was excellent between us and the staff. They were super friendly and accomodating. We would stay here again any day.
Stayed 2 nights in Sep 2021

10/10 Excellent

Xin

Stayed 2 nights in Sep 2021

10/10 Excellent

Kathy

Traveled with group
Liked: Cleanliness, room comfort
Great Time
Very pleased with our 2 bedroom/bath condo. Kitchen was stocked and a gas fireplace in the living room. Parking was included and location was good. Only negative is the bedrooms are located on the outer edges so noisy when people walk by pulling their suitcases at 445am.
Stayed 2 nights in Sep 2021

8/10 Good

susan

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great staff, condo we nice size and well equipped. It was very dusty and stuffy smelling needed a good airing out!
Stayed 3 nights in Sep 2021

6/10 Okay

Johanna

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We did not like how dark it was, no views. spacious condo, very clean.
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was very clean. Beds we're comfortable, kitchen was fully stocked, and the furniture and appliances were good quality.
Stayed 3 nights in Aug 2021

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, room comfort
Great place
Although description was king + 2 twin, it was actually king + 2 twin plus 2 built in bunk beds. Very nice. Comfortable, well provisioned, great location.
Stayed 2 nights in Jul 2021

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, room comfort
Beautiful
This place was amazing. Very clean and cozy. My kids loved the fire place and the beds. We were able to relax before our vacation came to an end.
Stayed 2 nights in Jun 2021

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Jan 2021

10/10 Excellent

DickB, Denver CO

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location, space and above and beyond fantastic service
Stayed 2 nights in Sep 2020
Response from Destination Snowmass on Sep 29, 2020
We are so happy you enjoyed your stay! Thank you for your review.

10/10 Excellent

John

Stayed 3 nights in Sep 2020
Response from Destination Snowmass on Sep 29, 2020
We are so happy you enjoyed your stay! Thank you for your review.

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Aug 2020
Response from Destination Snowmass on Sep 29, 2020
We are so happy you enjoyed your stay! Thank you for your review.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness
Unit needs carpet removed, put in hardwood floors, and update appliances.
Stayed 2 nights in Jul 2020

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, room comfort
great family stay
The property is really great. The pool was wonderful,for my boys. Plus no reservation needed. They were able to spend a couple of hours each afternoon in the pool.
Stayed 4 nights in Jul 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2020
Response from Destination Snowmass on Jul 7, 2020
Thank you for your review and your stay with us! We hope to see you again very soon.

8/10 Good

Fletcher

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2020
Response from Destination Snowmass on Jul 7, 2020
Thank you for your stay!

8/10 Good

Verified traveler

Traveled with family
Disliked: Cleanliness
Property was supposed to be deep cleaned due to covid. The linens were fresh and the bathroom was as clean as hotel bathrooms typically are. There were crumbs on the table and a used bandaid on the mantle as examples of the poor cleaning prior to arrival. The living area was not well attended too.
Stayed 2 nights in Jun 2020
Response from Douglas Hayes - General Manager on Jun 8, 2020
Thank you for the feedback. We are ramping up our team after a long layover. We will use this as a good learning opportunity and make sure we check every detail of the rooms. Thanks for taking the time to respond.

6/10 Okay

Jason, Dallas

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities
Great location at the top of the mountain. Easy access to the slopes. Had a maintenance issue that lasted through our stay. Heater busted upstairs and leaked into our unit. Called but no one came to clean up the mess. The repairs lasted two days and consisted of jack hammering concrete. All the dust and debris that came from the ceiling was left for us to deal with. No communication from the office and when we checked out and expressed our disappointment we were told, “well these are interesting times.” No apologize or any type of consideration. Avoid this management company.
Stayed 3 nights in Mar 2020

10/10 Excellent

Dario

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

6/10 Okay

Patricia

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not nearly as nice as last years stay.
We were disappointed with the temperature controls in the bedrooms and the window coverings. Many of the window coverings did not work. It was hard to have both bedrooms at a temperature that made it easy to sleep, either too hot or too cold. The unit we stayed in last year was wonderful and we expected the same.
Stayed 4 nights in Jan 2020

10/10 Excellent

Mari

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for family vacation!
It was great place to stay. Very convenient location to ski in/ski out. They have shuttle service to drive us to Snowmass mall and grocery store. They have bbq grill @ balcony, so we cooked great burger for lunch. To Downtown Aspen, you can take free bus service from Snowmass mall. Staffs were all nice and helpful. Only complaint I have is that noise on heater, because it woke us up in the middle of night. Otherwise, we enjoy our stay. 😊
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place!!
Excellent ski in ski out location. Spacious well designed apartment. The shuttle is amazing every time you call they are there within couple minutes. Friendly courteous drivers always!! Love this place!
Stayed 4 nights in Dec 2019
Response from TOV on Dec 24, 2019
We are so glad you enjoyed your stay and hope that you come back again in the near future!

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities
Stayed 6 nights in Dec 2019
Response from TOV on Dec 24, 2019
Come back any time!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent the last 2 Thanksgibings here and loved it! Suoer nice people.
Stayed 4 nights in Nov 2019
Response from TOV on Dec 24, 2019
Glad that you love the location and that you keep coming back. We will welcome you any time!

10/10 Excellent

Chitralekha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2019

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for our family of 8!
We had an amazing stay. Everything about our visit was great. In fact, the condo we stayed in was much nicer in person than it was in the online photos. Our particular 3 bedroom rental had really great custom king size bunk beds for the kids. The master bathroom shower also functioned as a steam room. The kitchen was fully stocked with everything we needed to cook meals. Each room had a ceiling fan or a floor fan to use to circulate air within the rooms. We had more than enough seating to fit 8 people in the dining room/kitchen or living area. The beds were comfortable and the condo had plenty of extra soft blankets for the kids to use. The only recommendation would be to update the dvd system to blue ray. We brought movies for the kids to watch, but the dvd player would not work. But the good news is that the tv in the living room was a smart tv and we were able to connect to Netflix, Amazon Prime, and Vudu to watch movies, so we didn't need the dvd player after all. The pool at the facility was nice and heated, but could use more seating. Overall, we could not have asked for a better stay.
Stayed 3 nights in Sep 2019
Response from S on Sep 11, 2019
We are so glad you enjoyed your stay with us. We hope you come back again in the future, we would love to have you back!