Outdoor pool
Check availability

Reviews of Viewline Resort Snowmass, Autograph Collection

4 out of 5
Viewline Resort Snowmass, Autograph Collection
100 Elbert Lane, Snowmass Village, CO

Reviews

7.2

Good

Rating 10 - Excellent. 18 out of 51 reviews" "
Rating 8 - Good. 14 out of 51 reviews" "
Rating 6 - Okay. 5 out of 51 reviews" "
Rating 4 - Poor. 8 out of 51 reviews" "
Rating 2 - Terrible. 6 out of 51 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Danay, Miami

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Conveniente located. Friendly staff although rooms are not cleaned regularly.
Stayed 6 nights in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Danay,Thank you for choosing Viewline Resort Snowmass and sharing your review. While we are happy you enjoyed our convenient location and friendly staff, we are sorry you had a concern about the room being cleaned. Please know your comments are important to us and will be shared with the team to ensure we are always offering our best. We look forward to welcoming you back and impressing you even further.Kind Regards,Vince Vito – Director of Sales

8/10 Good

Sanjukta

Stayed 3 nights in Mar 2024

8/10 Good

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3 different elevators to get To my room. It was very confusing and the staff gave me a map. Why wasn't there someone from the staff available to escort me to my room knowing that there was NO EASY way to find my room?Other than that, the property is beautiful and clean.Staff very friendly..
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 16, 2024
Dear Christina,Thank you for staying with us and taking the time to share your thoughts. We're glad our friendly staff made you feel welcome and that you appreciated our clean rooms. However, we apologize for any confusion navigating the property, and we'll keep your comments in mind. If you're in the area again, we hope you'll come back to see us.Kind Regards,Vince Vito – Director of Sales

8/10 Good

Stanislav

Stayed 4 nights in Feb 2024

2/10 Terrible

Austin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

2/10 Terrible

eric

Traveled with family
Disliked: Staff & service, amenities
close to the slopes
Stayed 6 nights in Dec 2023
Response from General Manager on Jan 10, 2024
Dear Eric,We are pleased you found our location convent and appreciate your feedback. However, we are concerned that your experience did not fully meet your expectations. We are committed to improving and hope to have the opportunity to provide you with a better experience in the future.Kind Regards,Vince Vito – Director of Sales

2/10 Terrible

deisy

Stayed 3 nights in Dec 2023

10/10 Excellent

Batool

Liked: Property conditions & facilities
Stayed 4 nights in Dec 2023

6/10 Okay

Kerri D

The food was probably the worst I've ever had in all my hotel stays .
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 14, 2023
Dear Kerri,Thank you for sharing your feedback. We're concerned about your dissatisfaction. Our team will look into this matter to ensure our culinary offerings meet the high standards our guests expect. We value your input and hope to provide a much better experience in the future.Kind Regards,Vince Vito – Director of Sales

8/10 Good

Celeste

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

4/10 Poor

ELLEN

Liked: Staff & service
Disliked: Property conditions & facilities
I would sell this building to the city and use it for affordable housing. This would be a great placto house staff.
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 25, 2023
Dear Ellen,Thank you for sharing your feedback with us. We sincerely apologize for your unsatisfactory experience. So we may better address specific issues, we encourage you to reach out to us with additional details. Your input is valued, and we look forward to hearing from you.Kind Regards,Vince Vito, Director of Sales & Marketing

10/10 Excellent

Evelyn

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very friendly and helpful. Our room on the third floor was clean and had a nice view. The transportation options were a plus and came in very handy for the Jazz Fest. We will definately return.
Stayed 2 nights in Sep 2023
Response from . on Sep 5, 2023
Thank you for your feedback, we appreciate and are glad to hear that you enjoyed your stay.

8/10 Good

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Il oved the design of the hotel. The rooms were spacious and comfortable. Service in the bar/restaurant was slow but decent. The servers took my meal before I had finished which was disappointing and it took forever to get my bags, I had to ask 3 times. The shuttle to the music event was great!
Stayed 1 night in Sep 2023

4/10 Poor

Wren, Glenwood Springs

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The lack of control of the air in the room is a massive issue. Had to ask repeatedly for the air to be shut off. The room was either an ice box or incredibly hot with no in between.
Stayed 3 nights in Sep 2023
Response from . on Sep 5, 2023
We truly have to apologize for all the issues faced at our property. We are working diligently to fix these issues to make any future stays more pleasurable. We have heard your concerns, and we are working on putting in measures to resolve them.

10/10 Excellent

Amy

Stayed 2 nights in Sep 2023

4/10 Poor

Verified traveler

Liked: Staff & service
AC did not work. Staff was responsive but couldn’t get it fixed. Nothing significant was offered for the inconvenience.
Stayed 1 night in Sep 2023
Response from . on Sep 5, 2023
We truly have to apologize for all the issues faced at our property. We are working diligently to fix these issues to make any future stays more pleasurable. We have heard your concerns, and we are working on putting in measures to resolve them.

8/10 Good

Marco

Stayed 1 night in Aug 2023
Response from . on Sep 22, 2023
Thank you

10/10 Excellent

Tzvi

Stayed 1 night in Aug 2023
Response from . on Sep 5, 2023
Thank you

2/10 Terrible

Johnathan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Carolina Griffith on Aug 1, 2023
Dear Johnathan, Thank you so much for sharing your feedback with us. I am sorry that we were not able to meet your expectation at this time.Warm Regards,

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
Many issues with this stay. Highlights include: hotels.com advertised a room with a view, when in fact that room type did not have a view option at all. No hand soap in entire hotel evidently, front desk suggested I get on a shuttle and buy some myself. Housekeeping replenished coffee supplies 1 time during 6 day stay. Didn't show up when requested. When towel replenish was requested they didn't show up so we had to use dirty towels that were on the floor. when they did show up, they found the tip but left without finishing the job. Loud leak noise from up above-not sure where. Outlets didn't work. Very convenient location, beautiful setting.
Stayed 5 nights in Jul 2023
Response from . on Jul 24, 2023
We truly have to apologize for all the issues faced at our property. We are working diligently to fix these issues to make any future stays more pleasurable. We have heard your concerns and we are working on putting in measures to resolve them.

10/10 Excellent

Uriel

Stayed 1 night in Jul 2023
Response from Carolina Griffith on Jul 18, 2023
Uriel, Thank you so much for taking the time to let us know about your stay! We hope to host you again soon.Regards,

6/10 Okay

Cindy

Stayed 5 nights in Jul 2023
Response from . on Jul 13, 2023
Thank you for taking your time out to leave a review we truly appreciate it.

6/10 Okay

AMBER N., Spring

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jul 2023
Response from A on Jul 7, 2023
Thank you for taking the time out to leave a review, we would like to sincerely apologize for the issues and inconvenience you faced during your stay.

10/10 Excellent

Amber

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing start! Beautiful property! Water on each floor!
Stayed 1 night in May 2023
Response from A on May 29, 2023
Thank you for taking the time out of your day to leave a review. We greatly appreciate it..

10/10 Excellent

helda

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the pleasure of staying at the stunning hotel Viewpoint and would like to share my wonderful experience with you. From the moment I arrived at the hotel, I was greeted by the friendly and helpful staff who made me feel immediately welcome. The lobby was beautifully decorated and had a welcoming atmosphere that set the tone for the rest of my stay. The room was spacious, clean, and beautifully furnished with modern amenities. The bed was extremely comfortable, and I slept soundly every night of my stay. The bathroom was immaculate and had all the necessary toiletries and towels. The hotel's amenities were excellent, including a fitness center, spa, and pool. I especially enjoyed the delicious breakfast buffet that was included in my stay. The variety of food options was impressive, and everything was fresh and tasty. What really set this hotel apart, however, was the exceptional service provided by the staff. They were always willing to go above and beyond to ensure that my stay was enjoyable and comfortable. They were knowledgeable about the local area and offered excellent recommendations for restaurants and activities. Overall, I would highly recommend this hotel to anyone looking for a luxurious and comfortable stay. The combination of beautiful decor, modern amenities, and exceptional service makes it a top choice for anyone visiting the area. Thank you to the staff for making my stay so memorable!
Stayed 1 night in Mar 2023
Response from . on Mar 6, 2023
Thank you for sharing how much you enjoyed your stay at Viewline Resort Snowmass. It is fantastic to see that you were able to spend some time enjoying our on-site amenities and found our location convenient for exploring all the local area has to offer.

4/10 Poor

Michael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This is a great property, but just about every room doesn’t have proper working heaters. When you ring front desk, they send an engineer who says “I’ll have parts tomorrow, here is a space heater for the night”. Needless to say a space heater doesn’t work at 15f, nor is it safe. The next day, they come back “it’s a mess, it’ll be a few days, but the space heater will do”. Hang out at the front desk and you’ll hear the complaints and same “excuses/fake fixes”, time and time again. Please, fix this issue! People are paying $800 per night to wear their ski jackets to bed because it’s so darn cold!
Stayed 5 nights in Feb 2023
Response from . on Feb 27, 2023
I am truly sorry that your stay with us was not more pleasurable. We do hope to make it better for any possible future stay.

4/10 Poor

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities
I should not pay $1,000 a night for a room in Aspen and be woken up my first morning by a barking dog in the next room.
Stayed 5 nights in Feb 2023
Response from . on Feb 20, 2023
We are truly sorry about your experience with us.

8/10 Good

Jack

Stayed 2 nights in Jan 2023
Response from A on Jan 31, 2023
Thank you

2/10 Terrible

Blanca I

Traveled with group
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Book another hotel in aspen
We paid $1,200 for a night, ended up arriving to the hotel at 4:30am due to flights delayed, we ask for late check-out and was told that no availability. We ended up sleeping 3hours only because when we arrived our room had an envelope with another person’s name and the bathtub was clogged. They ended up changing us from room. We got the village view, not the mountain. Lots of light enters the room. Carpet floor and pillow shams were dirty. At around 9:30am drilling sounds of construction woke us up. Got a video of it, which I cannot upload. They don’t have valet, a $1,200 per night resort! From lobby to parking is a 10mins walk, walking on ice. Our experience was horrible. It’s a 2-3 star hotel. They charge too much for the room. We have previously stayed in 5 star hotels and it never compares to this.
Stayed 1 night in Jan 2023
Response from General Manager on Jan 29, 2023
Dear Blanca,Feedback from our guests is always appreciated as it helps us improve. Please accept our apologies for any confusion with your reservation as well as for any disappointment with the room's location and cleanliness. We'll pass your comments along to our staff for further review, and we hope you'll allow us another chance to impress you.Kind Regards,John Hearns – Director of Operations

2/10 Terrible

Stephen M

10/10 Excellent

Marina, van nuys

Liked: Staff & service, amenities, property conditions & facilities

10/10 Excellent

Mara

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay here! The location was next to the ski lifts and equipment rentals-making it fast and easy to get on the slopes. The restaurants and deck lounge have a wide selection and there was live music. Staff was very friendly and accommodating, and the spa was relaxing rejuvenating.
Response from General Manager on Jan 5, 2023
Dear Mara,Thank you for sharing how much you enjoyed your stay at Viewline Resort Snowmass. It is fantastic to see that you were able to spend some time enjoying our on-site amenities and found our location convenient for exploring all the local area has to offer. Our friendly staff looks forward to seeing you again soon!Kind Regards,John Hearns – Director of Operations

8/10 Good

Reinaldo

10/10 Excellent

Greg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Viewline is an absolutely wonderful place to stay. The view is amazing and the staff is very courteous and very helpful.
Stayed 4 nights in Nov 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our A/C didn’t work and it was very warm in our room. They brought us a fan.
Stayed 3 nights in Oct 2022
Response from Carolina Griffith on Oct 28, 2022
Dear David, Thank you so much for taking the time to let us know about your recent stay. We look forward on hosting you back, Warm Regards, Carolina Griffith Director of Front Office

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay plenty of restaurants in the mall area within walking distance
Stayed 3 nights in Sep 2022
Response from Carolina Griffith on Sep 30, 2022
Dear Michael, Thank you so much for taking the time to complete a review. We hope to see you again! Carolina Griffith

6/10 Okay

Charles

Liked: Staff & service
Disliked: Property conditions & facilities
AC would not shut off, No top sheets on beds
Stayed 2 nights in Sep 2022
Response from General Manager on Sep 28, 2022
Dear Charles,Thank you for highlighting some aspects that we can improve. Please know that our team will discuss your comments to ensure that we are providing the most comfortable experience possible. We hope to provide you with a better stay in the future. Kind Regards,Craig A. WatermanGeneral Manager

8/10 Good

Wendi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Snowmass Village Hotel
We had a wonderful family stay! The hotel was very kid friendly (1 & 4). They even received stuffed animals upon arrival. We parked in free parking, which was about 3-minute walk. Otherwise, valet is $50/night. Hotel was gorgeous! Shopping and restaurants on site! The downstairs restaurant did have slow service, and not enough staff. We walked to the the outside deck and gondola took you down to lower level village shopping.
Stayed 1 night in Sep 2022
Response from General Manager on Sep 21, 2022
Thank you for taking the time to share your comments with us. We are thrilled to know that you thoroughly enjoyed your visit and appreciated our family atmosphere, beautiful facilities, and terrific dining and drinking options. It was a pleasure hosting you, and we hope to see you again in the future! Kind Regards,Craig A. WatermanGeneral Manager

4/10 Poor

ERIC, COLORADO SPRINGS

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I've stayed at this property several times and each time I thought "It has to be better than the last time." It never has been better. There is always a loud mechanical system noise in my room. I'm almost always given a room near the pool along with the loud guests who congregate there, this time at 2:00am. This visit, the staff didn't even enquire about my stay as I was checking out. They've apparently lost all concern about guest experience. Worst of all this visit was THE HIGHEST COST I've ever paid for a single night in a hotel anywhere, not just this one.
Stayed 1 night in Sep 2022
Response from General Manager on Sep 9, 2022
Dear Eric,As a repeat guest, your feedback means all the more to us, and we truly regret that you have not enjoyed your visits with us. We always ask our guests to share their concerns while they're still on site, as this will allow us to take action and return them to a comfortable stay. Nevertheless, we will use your feedback to seize all opportunities for improvement. Kind Regards,Craig A. WatermanGeneral Manager

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Shuttles for Festival
Stayed 2 nights in Sep 2022
Response from General Manager on Sep 9, 2022
Dear Michael,Being a part of your wonderful stay is the greatest compliment, and we are thrilled to hear that you had a great time with us at Viewline Resort Snowmass. Please come back soon for another fantastic experience. Kind Regards,Craig A. WatermanGeneral Manager

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Really enjoyed our stay
Stayed 1 night in Aug 2022
Response from Carolina Griffith on Aug 22, 2022
Dear Nicole, Thank you so much for taking the time to write a nice comment, we appreciate your feedback. Please let us know if you are back in the are, we will love to host you again, Regards, Carolina Griffith Director of Front Office

8/10 Good

Bradley

Stayed 1 night in Jul 2022

6/10 Okay

WILLIAM

Business traveler
Liked: Cleanliness
Disliked: Staff & service, room comfort
Overpriced and Underdeveloped
Small hard beds. Broken ice maker. Loud air conditioning. Small balcony.
Stayed 2 nights in Jul 2022
Response from General Manager on Aug 6, 2022
Dear William, Thank you for sharing feedback about your recent stay at our resort. We're sorry our accommodations didn't meet your expectations. Your comments are important to us, and we will use them as we continually work to improve our facility. Given another opportunity, we hope we could host you for the experience you expected.

10/10 Excellent

Robert

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean room, comfortable bed, great bathroom, shower, etc. Friendly staff.
Stayed 1 night in Jul 2022
Response from General Manager on Jul 29, 2022
Dear Robert, It was a joy having you as our guest at Viewline Resort Snowmass. We're so pleased you were impressed with our clean, comfortable accommodations and friendly service while you were here. Thank you very much for taking the time to share your thoughts, and we hope to welcome you back soon.

4/10 Poor

Pierre

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

Ricardo

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Muy buen lugar y ubicación inmejorable. Solo no me agradó que el personal de limpieza de las habitaciones nunca en realidad limpiaron
Stayed 5 nights in Feb 2024
Response from General Manager on Mar 3, 2024
Dear Ricardo,Thanks so much for your feedback. We're happy to hear you enjoyed our prime location and property. We also apologize for your disappointment with our housekeeping schedule, though kindly note that our front desk team is always on hand to assist should any concerns like this occur during a guest's stay. We're glad you had an overall positive experience and hope to welcome you back soon!Kind Regards,Vince Vito – Director of Sales

10/10 Excellent

SAMUEL

Stayed 3 nights in Apr 2022