“Excellent business/tourist class hotel”

This is a great tourist class hotel. I stayed in another hotel in Astana earlier on my trip that had more "stars" but the Oasis was much better in terms of quality, cleanliness, and comfort. The only knock on it is that it is a bit away from the attractions and business venues, but if you don't mind taking a taxi it's a great option for business travelers.

“Modest hotel with exceptional staff in the heart of Astana”

I stayed at the Oasis for two nights on business. The rooms are large and rambling, but dark and reminiscent of that unique style that Soviet architecture contributed to ... concrete! However, the enthusiasm and dedication of the staff more than make up for style. Two staff even accompanied me to the nearby mini-market to help negotiate purchases in Russian. Great experience overall!

“The "NO" hotel - bad service”

Very poor experience. Bedroom is very small. Beds are hard as if sleeping on the floor. No toilet paper ! No safe No mini bar (althoutgh the staff was asking if I took something from the mini-bar ; which would have been difficult considering it was empty) ! No remote control for the ventilation system. Have been waken up by the staff at 7 AM to ask me to give back the iron that I was borrowing at 1 AM !! No cleaning during the week-end. No hot water for a while. Breakfast is disgusting. Coffee : instant powder to mix by yourself. Awful service. No way to return there !