Ratings based on 310 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.6 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Bayern

Hotel gut gelegen mit Luft nach oben

Posted Mar 30, 2015
Pros: Moderne und saubere Zimmer.
Cons: Aufzugbremsen sind zu laut. Fenster im 11. Stock abschliessen. Türen abdichten. Klimaanlage reparieren da zu laut.
Location: In Flughafennähe, mit Einkaufscenter gegenüber, und Restaurants in der Nähe.
Das Hotel ist günstig zum Flughafen IST gelegen (10 - 15min/Shuttle). Der Empfang ist gut , viele Bedienstete und sogar eine Sicherheitsschleuse (jedoch eher Alibi) sorgen für eine belebte Lobby. Die Zimmer sind gut und modern eingerichtet, die Betten haben einen guten Schlafkomfort. Das Badezimmer ist funktional und modern zugleich. Die Sauberkeit ist in Ordnung. Der Zimmerservice stand bei mir um 7:30 Uhr plötzlich im Zimmer, da hab ich wohl das klopfen überhört. Leider ist der Aufzug sehr laut und man hört die Bremsen bei jedem stop durch die Etage. Leider ist auch die Klimaanlage/Belüftung in meinem Zimmer etwas laut gewesen. Durch den 1cm Spalt der Tür konnte man auch den Spätheimkehrer auf dem Flur nicht überhören. Ein Fenster das sich im 11. Stockwerk öffnen lässt halte ich für ein Sicherheitsproblem. Direkt gegenüber dem Hotel ist das Einkaufscenter Starcity, ein Besuch lohnt. Mehrere Restaurants in der Umgebung bei ISTWEST ca. 100m und in Starcity. Die Frühstücksleistung ist im türkischen Standard immer gut befüllt, das Personal hat etwas mehr Freundlichkeit nötig. Im Ganzen aber ok.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom p

Inget bra läge

Posted Mar 24, 2015
Fint hotell. Rent och bra. Personalen dålig på engelska. Ett väldigt liv utanför hotellet mycket trafik både flygplan och bilar
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London England

Excellent hotel close to shopping city and food ha

Posted Mar 10, 2015
Pros: Friendily staff and excellent service I went for a rest and the hotel was very quiet and I did get my rest
Cons: To put digital TV in all the rooms
Location: Big shopping city and food hall
staff were very helpful and cheerful I felt comfortable immediately I got to the hotel. The breakfast bar was very enjoyable there are plenty to choose from The lady who cleaned my room was one of the best people i have ever met. I look forward to see her everyday as she makes me laugh a lot. I will defintely go back to the hotel.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom lebanon

Nice hotel near the airport

Posted Mar 3, 2015
Calm, clean, helpful stuff great location i will come back
1 out of 5
by A verified travelerfrom New Jersey

Don't be fooled by the beautiful pictures...

Posted Jan 13, 2015
Pros: Building / furnishing
Cons: Everything starting with the facilities to staff
Location: A couple of miles from the airport.
Stayed there for 1 night in January 2015. Salient features of the terrible experience include: 1. Hotel did not have any heat anywhere - lobby, hallways, room. Staff stated that it is a minor technical issue which is being looked at. When the situation did not change in a couple of hours came down to inquire again and one of the people (shift had changed and this was a new set of employees) told me "off the record" that the hotel has been without heat for the last 3 days. I had booked my stay just one day before arriving which means that they continued to book the hotel even when they knew there is a problem with the heat. 2. There is no shuttle to pick you up or drop you to the airport. If there is one, no one picks up the phone. 3. Whether someone is calling the hotel to be connected to the room or you as a guest are calling the reception no one picks up the phone. Every time you need something you need to bundle up and come down to the lobby. 4. Room service is horrible. Ordered breakfast and after 45 minutes it was delivered which was not my order at all. Sent it back and after another 45 minutes the breakfast delivered still had half the items wrong. Gave up and sent the food back. 5. When complained to the staff about the entire situation the response was very rude and was told to wait for the manager when he comes on duty. Manager's response and attitude was no better than the staff. Overall a truly bad experience with this hotel.
3 out of 5
Recommended
for Everyone
by A verified traveler

Noisy air conditioning

Posted Jan 10, 2015
Pros: Marble bathroom, good Turkish towels and a bathrobe.
Cons: Air conditioning should be fixed.
The hotel is okay and pretty comfortable but one important issue: the air conditioning / hearing in my room that was turned on at night worked with a queer clicking sound which woke me up at night and didn't let go back to sleep.
4 out of 5
Recommended
for Everyone
by A verified traveler

If like to be away of every one.

Posted Jan 9, 2015
Cost much money and time to get into touristic places.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Nashville

Another wonderful stay

Posted Dec 25, 2014
Pros: The hotel is great. The food for breakfast is very nice and a lot of it.
Cons: English is not highly spoken in Turkey in general and the same is true for a lot of the staff that work at there.
Location: Star City Mall is right across the street and it's loaded with lots of nice shops and if you want to eat outside the hotel just walk up the hill
I have stayed that this hotel many times over the past two years and every stay has been great. The ride from the airport is about 15-30 mins in a taxi depending on traffic and it's going to cost you about 15 TL. Forget about getting the shuttle pick you up, it's just not going to happen. However, having the shuttle take you from the hotel to the airport is on problem.
5 out of 5
Recommended
for Everyone
by A verified traveler

top immer wieder

Posted Dec 22, 2014
Pros: alles
Cons: nein (vieleicht am Preis)
Location: Einkaufen, 10 min vom Flughafen
super tage in Istanbul einfach schön, mega hotel, alles sauber und nette leute
5 out of 5
Recommended
for Business Travelers
by Andrewfrom Cherves-Richemont ; France

Sound choice for Airport Hotels

Posted Dec 13, 2014 on Hotels.com
Excellent hotel for stopovers with a great choice for buffet breakfast. Great service with v clean rooms. Shuttle service from/to Airport. One improvement would be to indicate where the shuttle collects from the airport. I have stayed here many times over the past 5 months and have yet to be disappointed.