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Reviews of Grand Hyatt Athens

5 out of 5
Grand Hyatt Athens
115, Syngrou Avenue, Athens, Attica

Reviews

8.2

Very Good

Rating 10 - Excellent. 516 out of 1002 reviews" "
Rating 8 - Good. 222 out of 1002 reviews" "
Rating 6 - Okay. 144 out of 1002 reviews" "
Rating 4 - Poor. 61 out of 1002 reviews" "
Rating 2 - Terrible. 59 out of 1002 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Choudhry Yasir, Coulsdon

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Very good hotel, very good breakfast with amazing views, great facilities specially swimming pool and spa facitilities were really good for the kids
Stayed 3 nights in Apr 2024

6/10 Okay

Hannah

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The staff was super nice, breakfast was great with beautiful views from rooftop breakfast room. Only concern was very small bathroom/shower door not able to block water splashing at all, bedroom would be wet even you are super careful

10/10 Excellent

Damian Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Grand Hyatt Athens on Apr 2, 2024
Dear Mr. Nicolas, Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience! Warmest regards, Nancy Makri, Guest Relations Manager

8/10 Good

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, friendly staff.
Stayed 6 nights in Jan 2024
Response from Grand Hyatt Athens on Mar 31, 2024
Dear Guest,Thank you for your feedback! Looking forward to welcoming you back for a more enjoyable experience!Warmest regards,Nancy MakriGuest Relations Manager

6/10 Okay

Yihang

Stayed 1 night in Mar 2024
Response from Grand Hyatt Athens on Mar 31, 2024
Dear Guest,Thank you for your feedback! Looking forward to welcoming you back for a more enjoyable experience!Warmest regards,Nancy MakriGuest Relations Manager

10/10 Excellent

jahanara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All
Stayed 2 nights in Mar 2024
Response from Grand Hyatt Athens on Mar 25, 2024
Dear Guest,Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay.Looking forward to welcoming you back for another memorable experience!Warmest regards,Nancy MakriGuest Relations Manager

10/10 Excellent

vasilios

Liked: Staff & service, amenities, property conditions & facilities
Great staff
Stayed 8 nights in Mar 2024
Response from Grand Hyatt Athens on Mar 18, 2024
Dear Guest, Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience!Kind regards, Nancy Makri

2/10 Terrible

QIUPING

Stayed 3 nights in Dec 2023
Response from Grand Hyatt Athens on Mar 19, 2024
Dear Guest,We value your feedback immensely as it helps us identify areas for improvement. Your comments have been shared with our management team for further review and action.We would like to extend a personal invitation for you to contact us directly to discuss your concerns in more detail. Your satisfaction is our top priority, and we are committed to addressing any issues you may have experienced during your stay.Please feel free to reach out to us at and we will be more than happy to assist you in any way we can.Warm regards,Nancy MakriGuest Relations Manager

10/10 Excellent

Maria Pilar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand hyatt is clean, spacious, has plenty of amenities, friendly staff. Nice location , nice and calm. Near city center.
Stayed 5 nights in Mar 2024
Response from Grand Hyatt Athens on Mar 16, 2024
Dear Mrs. Pilar,Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience! Warmest regards, Nancy Makri Guest Relations Manager

10/10 Excellent

vasilios

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and helpful staff
Stayed 1 night in Mar 2024
Response from Grand Hyatt Athens on Mar 16, 2024
Dear Mr. Vasileios,Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience! Warmest regards, Nancy Makri Guest Relations Manager

10/10 Excellent

vasilios

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just great
Stayed 8 nights in Feb 2024
Response from Grand Hyatt Athens on Mar 16, 2024
Dear Mr. Vasileios,Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience! Warmest regards, Nancy Makri Guest Relations Manager

4/10 Poor

David, Roseville

Traveled with group, Business traveler
Very regrettable experience to stay at this hotel. Don't book
Stayed 3 nights in Mar 2024
Response from Grand Hyatt Athens on Mar 31, 2024
Dear Guest,We apologize for any inconvenience caused. Please feel free to contact us directly to address this matter.Kind regards,Nancy Makri Guest Relations Manager

8/10 Good

Denys

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Didn’t have a good view.Room was clean,but bathroom fan wasn’t working well. Could sense the smell of humidity.Signs of aging hotel are significant in the room.
Stayed 3 nights in Mar 2024
Response from Grand Hyatt on Mar 12, 2024
Dear Guest Denys, hank you for bringing this to our attention. We're actively investigating your concerns to improve our services. Your feedback helps us identify areas for enhancement. If you'd like to discuss this further, please reach out so we can address any specific issues.Warmest regards, Nancy Makri, Guest Relations Manager

10/10 Excellent

vasilios

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice ataff
Stayed 14 nights in Feb 2024
Response from Grand Hyatt on Mar 12, 2024
Dear Guest Vasilios, Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience! Warmest regards, Nancy Makri Guest Relations Manage

8/10 Good

Virgil

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just fine for what I was doing in Athens.
Stayed 6 nights in Feb 2024
Response from Grand Hyatt Athens on Mar 9, 2024
Dear Guest, Thank you for sharing your experience! We're delighted that our hotel met your expectations. We can't wait to welcome you back to create more wonderful memories together!Warmest regards, Nancy MakriGuest Relations Manager

10/10 Excellent

judith

Stayed 2 nights in Mar 2024
Response from Grand Hyatt Athens on Mar 25, 2024
Dear Guest,Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay.Looking forward to welcoming you back for another memorable experience!Warmest regards,Nancy MakriGuest Relations Manager

10/10 Excellent

David

Stayed 1 night in Mar 2024
Response from Grand Hyatt Athens on Mar 25, 2024
Dear Guest,Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay.Looking forward to welcoming you back for another memorable experience!Warmest regards,Nancy MakriGuest Relations Manager

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was highly pleased with this location. There are many dining options with walking distance. The staff is very hospitable.
Stayed 5 nights in Feb 2024
Response from Grand Hyatt Athens on Feb 21, 2024
Dear Guest Brian, Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience! Warmest regards, Nancy Makri Guest Relations Manager

10/10 Excellent

Guguli

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was quiet
Stayed 6 nights in Jan 2024
Response from Grand Hyatt Athens on Feb 6, 2024
Dear Guguli, Thank you for your delightful feedback! We are thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience!Warmest regards,Nancy MakriGuest Relations Manager

10/10 Excellent

kristel

Stayed 1 night in Jan 2024
Response from Grand Hyatt Athens on Mar 20, 2024
Dear Kristel,Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience!Kind regards,Nancy MakriGuest Relations Manager

10/10 Excellent

Despoina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Grand Hyatt Athens on Jan 28, 2024
Esteemed Guest, Thank you very much for the valuable review regarding your recent stay at the Grand Hyatt Athens. We look forward to an opportunity to greet and treat you in the future and to convey a feeling of care. Warmest regards, Nancy Makri Guest Relations Manager

10/10 Excellent

HAGOP, Centre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Grand Hyatt Athens on Jan 14, 2024
Esteemed Guest, Thank you very much for the valuable review regarding your recent stay at the Grand Hyatt Athens. Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands. We look forward to an opportunity to greet and treat you in the future and to convey a feeling of care. Nancy Makri Guest Relations Manager

10/10 Excellent

HAGOP, Centre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Grand Hyatt Athens on Jan 12, 2024
Esteemed Guest, Thank you very much for the valuable review regarding your recent stay at the Grand Hyatt Athens. We look forward to an opportunity to greet and treat you in the future and to convey a feeling of care. Warmest regards, Nancy Makri Guest Relations Manager

10/10 Excellent

ANYELINA

Liked: Staff & service, property conditions & facilities
Response from Grand Hyatt Athens on Jan 10, 2024
Esteemed Guest, Thank you very much for the valuable review regarding your recent stay at the Grand Hyatt Athens. Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands. We look forward to an opportunity to greet and treat you in the future and to convey a feeling of care. Warmest regards, Guest Relations team

10/10 Excellent

darren

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean room
Stayed 2 nights in Dec 2023
Response from Grand Hyatt Athens on Dec 30, 2023
Esteemed Guest, Thank you very much for the valuable review regarding your recent stay at the Grand Hyatt Athens. Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands.We look forward to an opportunity to greet and treat you in the future and to convey a feeling of care. Warmest regards, Guest Relations team

10/10 Excellent

Van

Business traveler
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Dec 2023
Response from Grand Hyatt Athens on Dec 24, 2023
Esteemed Guest,Thank you very much for the valuable review regarding your recent stay at the Grand Hyatt Athens.Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands.We look forward to an opportunity to greet and treat you in the future and to convey a feeling of care.Warmest regards,Guest Relations team

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location close from everything very nice staff
Stayed 3 nights in Dec 2023
Response from Grand Hyatt Athens on Dec 18, 2023
Esteemed Guest,Thank you very much for the valuable review regarding your recent stay at the Grand Hyatt Athens. Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands.We look forward to an opportunity to greet and treat you in the future and to convey a feeling of care.Warmest regards,Guest Relations team

10/10 Excellent

Elizabeth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Athens Hotel
Excellent Hotel. Loved the roof top pool Perfect Hotel for a stay in Athens
Stayed 1 night in Sep 2023
Response from Grand Hyatt Athens on Dec 14, 2023
Esteemed Guest,Thank you very much for the valuable feedback regarding your recent stay at the Grand Hyatt Athens. We appreciate your constructive comments that will help us further improve the overall guest experience.Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands.We look forward to an opportunity to greet and treat you in the future and to convey a feeling of care.Warmest regards,Guest Relations team

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay
Stayed 1 night in Oct 2023
Response from Grand Hyatt Athens on Dec 14, 2023
Esteemed Guest,Thank you very much for the valuable feedback regarding your recent stay at the Grand Hyatt Athens. We appreciate your constructive comments that will help us further improve the overall guest experience.Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands.We look forward to an opportunity to greet and treat you in the future and to convey a feeling of care.Warmest regards,Guest Relations team

6/10 Okay

James

Traveled with family
Liked: Cleanliness, amenities
The 'modern' elevator controls didn't take into account that one car was stuck on our floor. Other cars wouldn't come to the floor b/c the system thought our floor was being serviced. Also, the power in our room went out. It took 90 minutes to have it fixed. In the grand scheme that may not be too bad but we were exhausted from a 20 hour travel day and it needed sleep which wouldn't come without air conditioning. The pool was spectacular, though.
Stayed 2 nights in Jun 2023
Response from Grand Hyatt Athens on Dec 7, 2023
Esteemed Guest,Thank you very much for the valuable feedback regarding your recent stay. I humbly regret not having met your expectations. Our trainings are concentrated on curated experiences and I apologize for not conveying this feeling.Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands.Deep apologies for not entailing this during your stay and we look forward to an opportunity to greet and treat you in an effort to convey a feeling of care.Warmest Regards,Guest Relations team

10/10 Excellent

Kay

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Grand Hyatt Athens on Dec 7, 2023
Esteemed Guest,Thank you very much for the valuable review regarding your recent stay at the Grand Hyatt Athens.Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands.We look forward to an opportunity to greet and treat you in the future and to convey a feeling of care.Warmest regards,Guest Relations team

8/10 Good

Ganesh

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Good - Excellent Staff, Rooms have been refurbished and ĥave good Tech The Bad - Elevators are bad. If you get a room facing Syngrou avenue be prepared for a very noisy stay, average breakfast for a 5 star hotel
Stayed 6 nights in Nov 2023
Response from Grand Hyatt Athens on Dec 7, 2023
Esteemed Guest,Thank you very much for the valuable feedback regarding your recent stay at the Grand Hyatt Athens. We appreciate your constructive comments that will help us further improve the overall guest experience.We humbly regret not having met your expectations in certain parts.Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands.We look forward to an opportunity to greet and treat you in the future and to convey a feeling of care.Warmest regards,Guest Relations team

6/10 Okay

Orlando

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nice big chain hotel with restaurant, bar and spa. Nice open lobby area. The hotel is busy and appears to be understaffed. Lines to check in are long. It took almost 2 hours to get our bags. Consierge not friendly or helpful and the entire hotel staff, other than the restaurant, seemed overworked. The restaurant staff were very good and porters were great with taxis.
Stayed 7 nights in Oct 2023
Response from Grand Hyatt Athens on Dec 7, 2023
Esteemed Guest,Thank you very much for the valuable feedback regarding your recent stay. I humbly regret not having met your expectations. Our trainings are concentrated on curated experiences and I apologize for not conveying this feeling.Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands.Deep apologies for not entailing this during your stay and we look forward to an opportunity to greet and treat you in an effort to convey a feeling of care.Warmest Regards,Guest Relations team

10/10 Excellent

Kenar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top
Stayed 4 nights in Nov 2023
Response from Grand Hyatt Athens on Dec 7, 2023
Esteemed Guest,Thank you very much for the valuable review regarding your recent stay at the Grand Hyatt Athens.Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands.We look forward to an opportunity to greet and treat you in the future and to convey a feeling of care.Warmest regards,Guest Relations team

6/10 Okay

John

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The area around the hotel is an absolute mess lots of nudie bars seems like a bit of a red light district. The employees seem to be angry and generally unhelpful, the room had a broken refridgerator, a clogged shower and periodically the A/C would shut off and all the lights would turn on in the room. They came to fix it quicklywhen we asked if this is normal. I would stay closer to downtown if I ever went back and not at this hotel.
Stayed 1 night in Oct 2023
Response from Grand Hyatt Athens on Dec 7, 2023
Esteemed Guest,Thank you very much for the valuable feedback regarding your recent stay. I humbly regret not having met your expectations. Our trainings are concentrated on curated experiences and I apologize for not conveying this feeling.Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands.Deep apologies for not entailing this during your stay and we look forward to an opportunity to greet and treat you in an effort to convey a feeling of care.Warmest Regards,Guest Relations team

10/10 Excellent

Jeanine Harris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we used the iron to iron our clothes… the iron would make our room blackout… that happened every day that we iron… but each time the room had a blackout the manager sent someone to repair the lights in our room… we were in room 359… that wasn’t a very good experience a blackout in a 5 star hotel
Stayed 6 nights in Nov 2023
Response from Grand Hyatt Athens on Dec 7, 2023
Esteemed Guest,Thank you very much for the valuable feedback regarding your recent stay at the Grand Hyatt Athens. We appreciate your constructive comments that will help us further improve the overall guest experience.Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands.We look forward to an opportunity to greet and treat you in the future and to convey a feeling of care.Warmest regards,Guest Relations team

10/10 Excellent

srinivas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GOOD LOCATION
Stayed 2 nights in Nov 2023
Response from Grand Hyatt Athens on Dec 7, 2023
Esteemed Guest,Thank you very much for the valuable review regarding your recent stay at the Grand Hyatt Athens.Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands.We look forward to an opportunity to greet and treat you in the future and to convey a feeling of care.Warmest regards,Guest Relations team

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hyatt the best ever. Total luxury Staff go out of way. Had best stay. Recommend to all
Stayed 2 nights in Nov 2023
Response from Grand Hyatt Athens on Dec 7, 2023
Esteemed Guest,Thank you very much for the valuable review regarding your recent stay at the Grand Hyatt Athens.Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands.We look forward to an opportunity to greet and treat you in the future and to convey a feeling of care.Warmest regards,Guest Relations team

10/10 Excellent

Clo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Grand Hyatt Athens on Dec 7, 2023
Esteemed Guest,Thank you very much for the valuable review regarding your recent stay at the Grand Hyatt Athens.Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands.We look forward to an opportunity to greet and treat you in the future and to convey a feeling of care.Warmest regards,Guest Relations team

10/10 Excellent

Rhean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay! Thank you for making my birthday one to remember :)
Stayed 4 nights in Nov 2023
Response from Grand Hyatt Athens on Dec 7, 2023
Esteemed Guest,Thank you very much for the valuable feedback regarding your recent stay at the Grand Hyatt Athens. We appreciate your constructive comments that will help us further improve the overall guest experience.Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands.We look forward to an opportunity to greet and treat you in the future and to convey a feeling of care.Warmest regards,Guest Relations team

10/10 Excellent

sevim

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 6 nights in Nov 2023
Response from Grand Hyatt Athens on Dec 7, 2023
Esteemed Guest,Thank you very much for the valuable review regarding your recent stay at the Grand Hyatt Athens.Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands.We look forward to an opportunity to greet and treat you in the future and to convey a feeling of care.Warmest regards,Guest Relations team

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Grand Hyatt Athens on Nov 26, 2023
Esteemed Guest,Thank you very much for the valuable feedback regarding your recent stay at the Grand Hyatt Athens. We appreciate your constructive comments that will help us further improve the overall guest experience.Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands.We look forward to an opportunity to greet and treat you in the future and to convey a feeling of care.Warmest regards,Guest Relations team

8/10 Good

Bette

Stayed 1 night in Nov 2023
Response from Grand Hyatt Athens on Dec 18, 2023
Esteemed Guest,Thank you very much for the valuable review regarding your recent stay at the Grand Hyatt Athens. Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands.We look forward to an opportunity to greet and treat you in the future and to convey a feeling of care.Warmest regards,Guest Relations team

2/10 Terrible

Andy

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The Hotel while quoting 5 Stars was to be honest worth no more than 3 . Prices were 5 star but amenities 3 - the noise from above 745 was unreal - very very noisey - room service ringing the bell Sunday AM 8 to clean room Really !!!!!!! All in all fairly bad experience even TV did not work totally expected on a greek island BUT Grand Hyatt Never
Stayed 4 nights in Nov 2023
Response from Grand Hyatt Athens on Dec 7, 2023
Esteemed Guest,Thank you very much for the valuable feedback regarding your recent stay. I humbly regret not having met your expectations. Our trainings are concentrated on curated experiences and I apologize for not conveying this feeling.Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands.Deep apologies for not entailing this during your stay and we look forward to an opportunity to greet and treat you in an effort to convey a feeling of care.Warmest Regards,Guest Relations team

10/10 Excellent

Grant

Stayed 4 nights in Nov 2023
Response from Grand Hyatt Athens on Dec 18, 2023
Esteemed Guest,Thank you very much for the valuable review regarding your recent stay at the Grand Hyatt Athens. Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands.We look forward to an opportunity to greet and treat you in the future and to convey a feeling of care.Warmest regards,Guest Relations team

6/10 Okay

Mercedes, Miramar

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall, the staff was outstanding. Restaurants, room service, etc. What truly was misleading was that they advertised the room with a king size bed, and in reality the bed was just as big as a queen size bed. When we checked in, the staff told us that the king size beds were all the same, however when we checked out the front desk rep. mentioned to us that there were deluxe king size beds, so there were different king size beds. I wouldn't have reserved a room at the Hyatt if I would have known that our room had the smaller king size bed.
Stayed 4 nights in Nov 2023
Response from Grand Hyatt Athens on Nov 14, 2023
Esteemed Guest,Thank you very much for the valuable feedback regarding your recent stay. I humbly regret not having met your expectations. Our trainings are concentrated on curated experiences and I apologize for not conveying this feeling.Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands.Deep apologies for not entailing this during your stay and we look forward to an opportunity to greet and treat you in an effort to convey a feeling of care.Warmest Regards,Guest Relations team

10/10 Excellent

MARY ELIZABETH

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Infinity pool and rooftop deck/bar with comfy loungers and incredible view was everything! and the buffet breakfast was also incredible with way more selection than you can imagine. Worth every penny!
Stayed 1 night in Sep 2023
Response from Grand Hyatt Athens on Nov 11, 2023
Esteemed Guest,Thank you very much for the valuable feedback regarding your recent stay at the Grand Hyatt Athens. We appreciate your constructive comments that will help us further improve the overall guest experience.Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands.We look forward to an opportunity to greet and treat you in the future and to convey a feeling of care.Warmest regards,Guest Relations team

10/10 Excellent

Ahmed

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast offering. Excellent staff, friendly and eager to help with anything Rooms are a bit on the tight side, but functional (that’s also a European thing compared to the US). I loved the buttons for requesting room service / privacy etc. Overall excellent experience.
Stayed 3 nights in Nov 2023
Response from Grand Hyatt Athens on Nov 11, 2023
Esteemed Guest,Thank you very much for the valuable feedback regarding your recent stay at the Grand Hyatt Athens. We appreciate your constructive comments that will help us further improve the overall guest experience.Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands.We look forward to an opportunity to greet and treat you in the future and to convey a feeling of care.Warmest regards,Guest Relations team

4/10 Poor

Nikolaos, Watertown

Business traveler
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
I have been visiting that property for years, multiple times per year. However, this was a horrible experience. The bathroom overflowed, water got everywhere, the drain was broken and full of hair. I called downstairs and asked to be moved and they declined, twice. I packed my bags and left, I spoke to the front desk and they did not even offer me a refund. I was at the hotel for less than 2 hours. On top of everything else, they wanted me to pay for parking. HORRIBLE CUSTOMER SERVICE.
Stayed 1 night in Oct 2023
Response from Grand Hyatt Athens on Nov 11, 2023
Esteemed Guest,Thank you very much for the valuable feedback regarding your recent stay. I humbly regret not having met your expectations. Our trainings are concentrated on curated experiences and I apologize for not conveying this feeling.Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands.Deep apologies for not entailing this during your stay and we look forward to an opportunity to greet and treat you in an effort to convey a feeling of care.Warmest Regards,Guest Relations team

8/10 Good

Tia

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was overall good.
Stayed 2 nights in Nov 2023
Response from Grand Hyatt Athens on Nov 11, 2023
Esteemed Guest,Thank you very much for the valuable feedback regarding your recent stay at the Grand Hyatt Athens. We appreciate your constructive comments that will help us further improve the overall guest experience.Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands.We look forward to an opportunity to greet and treat you in the future and to convey a feeling of care.Warmest regards,Guest Relations team