Outdoor pool

Reviews of Crowne Plaza Athens City Centre, an IHG Hotel

5 out of 5
Crowne Plaza Athens City Centre, an IHG Hotel
50 Michalacopoulou Street, Athens, Attiki

Reviews

8.6

Excellent

Rating 10 - Excellent. 207 out of 439 reviews" "
Rating 8 - Good. 171 out of 439 reviews" "
Rating 6 - Okay. 47 out of 439 reviews" "
Rating 4 - Poor. 10 out of 439 reviews" "
Rating 2 - Terrible. 4 out of 439 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Erwin

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to hop on - hop off bus , amazing staff and delicious breakfast
Stayed 2 nights in Mar 2024
Response from Emmanouela Moussama on Mar 22, 2024
Dear Erwin, Thank you for your choosing our Crowne Plaza Athens City Centre and for your lovely comments! We look forward to welcoming you again in the near future! Kind Regards,Emmanouella MoussamaExperience and Communication Director

8/10 Good

Christopher

Stayed 1 night in Nov 2023
Response from Emmanouella Moussama on Nov 24, 2023
Dear Christopher, Thank you for taking the time to share your experience at our hotel. We appreciate your 8/10 rating and your feedback. We're glad to hear that you enjoyed your stay with us and hope to welcome you back on your next trip to the area.Kind Regards,Emmanouella MoussamaExperience and Communication Director

8/10 Good

Rhonda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was ok.
Stayed 2 nights in Oct 2023
Response from Emmanouella Moussama on Oct 19, 2023
Dear Rhonda, Thank you for taking the time to leave us a review. We're glad to see you rated your stay 4 out of 5 stars and appreciate your feedback. While we're pleased to know your experience was satisfactory, we aim to exceed "okay" and provide exceptional experiences for our guests. We welcome any specific feedback on how we can enhance our services to make your next stay even better. Looking forward to welcoming you back soon.Kind Regards,Emmanouella MoussamaExperience and Communication Director

4/10 Poor

Ali ihsan

Business traveler
Disliked: Cleanliness, property conditions & facilities
Disappointed
Breakfast was weak, restaurant had bad smell, gym room is old and lack of equipments and some of them were broken
Stayed 2 nights in Sep 2023
Response from Emmanouella Moussama on Oct 2, 2023
Dear Ali Ihsan,We are genuinely sorry to hear about your experience with our amenities and services. We apologize that our breakfast selection did not meet your expectations, and for any inconvenience caused by the odour in our restaurant and the condition of our gym. We take this feedback seriously and are working diligently to address these issues to enhance the overall guest experience.We're committed to ongoing improvements and will be taking steps to enhance the quality of our breakfast offerings, ensure a pleasant dining atmosphere, and upgrade our fitness facilities. We aim to provide excellent service and facilities for all our guests, and your insights are invaluable in this effort.We really hope that you will continue choosing our Crowne Plaza Athens City Centre for your future travel needs.Kind Regards,Emmanouella MoussamaExperience and Communication Director

10/10 Excellent

Anika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Emmanouella Moussama on Oct 4, 2023
Dear Anika,Thank you for choosing to stay with us and for sharing your wonderful experience. We appreciate your five-star rating and hope to welcome you back on your next trip to the area.Kind Regards,Emmanouella MoussamaExperience and Communication Director

10/10 Excellent

donna

Stayed 1 night in Sep 2023
Response from Emmanouella Moussama on Sep 20, 2023
Dear Donna, Thank you for choosing to stay with us and for sharing your wonderful experience. We appreciate you top rating and hope to welcome you back on your next trip to the area.Kind Regards,Emmanouella MoussamaExperience and Communication Director

10/10 Excellent

Elizabeth

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ver clean
Stayed 2 nights in Sep 2023
Response from Emmanouella Moussama on Sep 14, 2023
Dear Elizabeth, Thank you for choosing to stay with us and for sharing your wonderful experience. We appreciate your five-star rating and hope to welcome you back on your next trip to the area.Kind Regards,Emmanouella MoussamaExperience and Communication Director

6/10 Okay

Steven

Stayed 1 night in Aug 2023
Response from Emmanouella Moussama on Sep 11, 2023
Dear Steven, Thank you for sharing your feedback with us. We appreciate your three-star rating and hope to have the opportunity to exceed your expectations on your next visit.Kind Regards,Emmanouella MoussamaExperience and Communication Director

10/10 Excellent

Petros

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Staff was great. Location is great near the metro line 3 min walk and 5 min ride to the Acropolis. On-site parking and many parking lots near by.
Stayed 2 nights in Aug 2023
Response from Emmanouella Moussama on Aug 17, 2023
Dear Petros,Thank you for taking the time to review our hotel and your kind comments. We are happy to hear that your overall stay experience was positive and that you found our location convenient. We look forward to welcoming you again in the near future! Kind Regards,Emmanouella MoussamaExperience and Communication Director

6/10 Okay

Nikolas

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Staff were really good, they were friendly and welcoming and the breakfast was also good 😊 The hotel itself is a little dated and requires some general updating / refresh. Our biggest issue was the smell in the room which may have been from the toilet. One night it was so intense that we could not sleep. We informed the hotel about this and a person was sent to sanitise the toilet. This helped for a little while but the oder returned ☹️
Stayed 3 nights in Aug 2023
Response from Emmanouella Moussama on Aug 9, 2023
Dear Nikolas, Firstly, thank you for taking the time to share your feedback regarding your recent stay with us. We're glad to hear that you appreciated our friendly and welcoming staff, as well as the breakfast offerings.However, I'm genuinely sorry to hear about the issues you experienced regarding the room's odor, especially as it impacted your comfort and sleep quality. I understand how important a fresh and pleasant environment is for our guests, and I sincerely apologize for the inconvenience you faced. While we made an attempt to address it during your stay, it's evident that our resolution was not long-lasting.Please be assured that we are taking your feedback seriously and will be investigating the root cause of the issue to ensure that it's fully resolved and doesn't recur in the future. As for the hotel's decor and facilities, we genuinely appreciate your observation and will consider it as we make plans for future updates and renovations.Your feedback is invaluable, and we hope that we can have the opportunity to better serve you on your next visit. Kind Regards,Emmanouella MoussamaExperience and Communication Director

10/10 Excellent

Clyde

Stayed 3 nights in Jul 2023
Response from Emmanouella Moussama on Aug 2, 2023
Dear Clyde, Thank you for choosing to stay with us and for sharing your wonderful experience. We appreciate your great rating and hope to welcome you back on your next trip to the area.Thank you for your feedback on your recent stay. We're glad to hear that our proximity to the airport and our shuttle service were beneficial for your travel plans.We understand your concerns about the dated layout and condition of our carpets. We strive to provide a high-quality experience for all our guests, and your feedback helps us identify areas where we need to improve. We assure you that we're working on updating our facilities and addressing cleanliness issues to better serve our guests.Kind Regards,Emmanouella MoussamaExperience and Communication Director

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Jul 2023
Response from Emmanouella Moussama on Jul 28, 2023
Dear Peter,Thank you for taking the time and reviewing our hotel and for your kind comments! We are glad to know that you had a wonderful time and learn your appreciation about our staff and facilities!We look forward to welcoming you again in the near future!Kind Regards,Emmanouella MoussamaExperience and Communication Director

10/10 Excellent

Jorge

Stayed 2 nights in Jul 2023
Response from Emmanouella Moussama on Jul 24, 2023
Dear Jorge, Thank you for choosing to stay with us and for sharing your wonderful experience. We appreciate your perfect rating and hope to welcome you back on your next trip to the area.

10/10 Excellent

jose

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and accessible to dining locales within walking distance
Stayed 2 nights in Jul 2023
Response from Emmanouella Moussama on Jul 20, 2023
Dear Jose,Thank you for kind remarks and your 5 star review!! We are happy to learn your appreciation of our staff and facilities. Your personal recommendation means the world to us! Thank you for choosing our Crowne Plaza Athens City Centre and we look forward to welcoming you again in the near future! Kind Regards,Emmanouella MoussamaExperience and Communication Director

10/10 Excellent

jose

Stayed 1 night in Jul 2023
Response from Emmanouella Moussama on Aug 7, 2023
Dear Jose, Thank you for choosing to stay with us and for sharing your wonderful experience. We appreciate your five-star rating and hope to welcome you back on your next trip to the area.Kind Regards,Emmanouella MoussamaExperience and Communication Director

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Emmanouella Moussama on Jul 20, 2023
Dear Alexandra,Thank you for choosing to stay with us and for sharing your wonderful experience. We appreciate your five-star rating and hope to welcome you back on your next trip to the area.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Emmanouella Moussama on Jul 11, 2023
Dear Traveler, Thank you for your choosing our Crowne Plaza Athens City Centre and for your taking the time to rate us! We look forward to welcoming you again in the near future!Kind Regards,Emmanouella MoussamaExperience and Communication Director

8/10 Good

Briana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There’s a lot of restaurants nearby and the breakfast is good at the hotel.
Stayed 5 nights in Jul 2023
Response from Emmanouella Moussama on Jul 8, 2023
Dear Briana, Thank you for taking the time to share your experience at our hotel. We appreciate your four-star rating and your feedback. We're glad to hear that you enjoyed your stay with us and hope to welcome you back on your next trip to the area.Kind Regards,Emmanouella MoussamaExperience and Communication Director

2/10 Terrible

Hatem

Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad hotel
Stayed 3 nights in Jul 2023
Response from Emmanouella Moussama on Jul 6, 2023
Dear Hatem,Thank you for taking the time to share your feedback about your recent stay at our hotel. We are disappointed to see that you only rated us with one star and that we did not receive any other feedback regarding your experience. We apologize if we fell short of your expectations in any way, and we would like to make things right. We hope that you will consider staying with us again in the future, and we look forward to the opportunity to improve your experience.Kind Regards,Emmanouella MoussamaExperience and Communication Director

10/10 Excellent

Rupa

Stayed 1 night in Jul 2023
Response from Emmanouella Moussama on Jul 24, 2023
Dear Rupa, Thank you for choosing to stay with us and for sharing your wonderful experience. We appreciate your five-star rating and hope to welcome you back on your next trip to the area.Kind Regards,Emmanouella MoussamaExperience and Communication Director

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent & Highly Recommended
The hotel is just great! We felt spoiled and loved the amenities. Everyone was nice and the breakfast buffet was expansive and tasty. We truly were thankful for the plant-based beauty products since we are vegan. The room was comfy and the only improvement would be allowing us to access Netflix through the TV.
Stayed 5 nights in Jun 2023
Response from Emmanouella Moussama on Jul 4, 2023
Dear Traveler, Thank you for your choosing our Crowne Plaza Athens City Centre and for your lovely comments! We look forward to welcoming you again in the near future! Kind Regards,Emmanouella MoussamaExperience and Communication Director

10/10 Excellent

Darcy, Hanover

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Bellhop Harry was great! Helene at the front desk was amazing. All the other staff were fantastic too. I would highly recommend staying here.
Stayed 2 nights in Jun 2023
Response from Emmanouella Moussama on Jun 13, 2023
Dear Darcy, Thank you for kind remarks and your 5 star review!! We are happy to learn your appreciation of our staff and facilities. Your personal recommendation means the world to us! Thank you for choosing our Crowne Plaza Athens City Centre and we look forward to welcoming you again in the near future! Kind Regards,Emmanouella MoussamaExperience and Communication Director

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from Emmanouella Moussama on Jun 8, 2023
Dear Ana,Thank you for choosing to stay with us and for sharing your wonderful experience. We appreciate your 10/10 rating and hope to welcome you back on your next trip to the area.

6/10 Okay

Mark

Traveled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in May 2023
Response from Emmanouella Moussama on May 31, 2023
Dear Mark,Thank you for your choosing our Crowne Plaza Athens City Centre and for your taking the time to rate us! We look forward to welcoming you again in the near future!Kind Regards,Emmanouella MoussamaExperience and Communication Director

8/10 Good

Carol

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, we were able to either walk or take train to most places easily from hotel.
Stayed 2 nights in May 2023
Response from Emmanouella Moussama on May 31, 2023
Dear Carol,Thank you for your choosing our Crowne Plaza Athens City Centre and for your kind comments! We are happy to hear that you enjoyed our location. We look forward to welcoming you again in the near future! Kind Regards,Emmanouella MoussamaExperience and Communication Director

8/10 Good

Nasreen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very neat and clean, friendly staff. Dinner men could be better.
Stayed 5 nights in Mar 2023
Response from Emmanouella on Mar 29, 2023
Dear Narseen,Thank you for taking the time to review our hotel and for your kind comments! We are happy to learn your appreciation of our staff! On the other hand, we are sorry to read your concerns about the quality of the food. We have discussed the points you raised with our General Manager and our Executive Chef and as a result, we are confident they will take the necessary steps to continue to improve their services and quality.Kind Regards, Emmanouella MoussamaExperience and Communication Director

10/10 Excellent

Clifton

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 2 nights in Mar 2023
Response from Emmanouella Moussama on Mar 17, 2023
Thank you for your choosing our Crowne Plaza Athens City Centre and for your kind comments! We look forward to welcoming you again in the near future!

6/10 Okay

Popa

Business traveler
Liked: Cleanliness, staff & service, amenities
It's an average hotel. In 2-4 years, it would require improvements. I received a camera that I was not satisfied with. I gave up on other hotels to test it, but I don't think I will choose this option again. All in all, it's not bad, but they didn't hit me with the camera at all.
Stayed 3 nights in Feb 2023
Response from Fallieras Nikos on Feb 21, 2023
Dear PopaThank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza ATHENS - CITY CENTRE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Good

Easence, Bronx

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stood here on a solo trip in August for a week. There are a lot of restaurants and other stores near by in walking distance. There’s also a starbucks 5 minutes away. One of the front desk men named Kosts was not friendly / inviting. Not good customer service at all. I asked him to give me a phone call to let me know if I could extend my stay an extra day and he never called. Then saw me the next morning and check out and looked down the whole time also never said “bye” or “thank you for staying with us”. or any farewell. Everyday prior to that he was just very cold. Nikos was very very nice. His customer service was superb. Very friendly. The room are a little drab. I think the room need more culture to make it look alive . The bathroom believe it or not was the most aesthetically pleasing. Id give this hotel a 7/10. Oh and the door men were excellent. They helped me a lot of time in the morning when I needed my dress zipped up or help putting on a necklace lol! Struggles of a solo traveler.
Response from Emmanouella Moussama on Dec 8, 2022
Dear Easence, Thank you for taking the time to write such a detailed review and your kind comments. We are happy to hear that your overall stay experience was positive. We are happy to hear that most of our staff met your expectations. We are also happy to hear that you appreciated our bathroom aesthetics. We look forward to welcoming you again in the near future!Kind Regards,Emmanouella MoussamaExperience and Communication Director

10/10 Excellent

Piotr

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Biz Hotel in Athens
Comfortable biz hotel, well located , nearby Metro st. Professional service.
Stayed 1 night in Nov 2022
Response from Front Desk on Nov 15, 2022
Dear mr. Piotr ,Thank you very much for your review. We hope to see you again on one of your travels.

4/10 Poor

Meir

Traveled with group
Liked: Staff & service
The rooms are old style, the rooms need a thorough renovation, the price is expensive compared to hotels in the area. The breakfast was good and varied
Stayed 1 night in Nov 2022
Response from Front Desk on Nov 15, 2022
Dear Mr.Meir,First of all we apologize, if your experience did not live up to your expectations and we are very sorry to hear that your stay was not as positive as the others who reported on this site. We know that every stay is different and we always take seriously every feedback. Kind Regards Front Desk Staff

6/10 Okay

khalil

Business traveler
Liked: Staff & service
Stayed 4 nights in Oct 2022
Response from Emmanouella Moussama on Nov 2, 2022
Dear Khalil,Thank you for your choosing our Crowne Plaza Athens City Centre and for your taking the time to rate us! We look forward to welcoming you again in the near future!Kind Regards,Emmanouella MoussamaExperience and Communication Director

8/10 Good

Mary Lou, Calgary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff were very helpful.
Stayed 1 night in Oct 2022
Response from Emmanouella Moussama on Oct 24, 2022
Dear Mary Lou, Thank you for your choosing our Crowne Plaza Athens City Centre and for your kind comments! We are happy to learn your appreciation about our staff. We look forward to welcoming you again in the near future! Kind Regards,Emmanouella MoussamaExperience and Communication Director

8/10 Good

The Goat

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were amazing. Beds were super comfortable. Washrooms were really nice. Lobby was beautiful. Only thing i didnt like was the restaurant bar on the 7th floor. Needs a renovation for sure .
Stayed 1 night in Oct 2022
Response from Emmanouela Mousama on Oct 24, 2022
Dear The Goat, Thank you for your kind comments!We have noted your comments about our rooftop restaurant. We will of course take them on board when we will have the opportunity to refurbish.We look forward to welcoming you again in the near future!Kind Regards,Emmanouella MoussamaExperience and Communication Director

6/10 Okay

Valérie

Traveled with partner
Liked: Staff & service, amenities
The pool is well situated on the top floor, and the hotel is very close to the metro and easily accessible. The bathroom was not so clean with walls of the shower really dirty (with mold).
Stayed 4 nights in Sep 2022
Response from Emmanouella Moussama on Oct 11, 2022
Dear Valerie, Thank you for your feedback. We are sorry for the inconvenience caused, as this does not reflect to our normal standards. Once again, we apologize and we hope to have the opportunity to welcome you back to our Crowne Plaza Athens City Centre in the future to restore your faith in the hotel and us. Sincerely, Emmanouella MoussamaExperience and Communication Director

10/10 Excellent

klara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean, great staff a bit far from the center
Stayed 1 night in Oct 2022
Response from Emmanouella Moussama on Oct 11, 2022
Dear Klara, Thank you for kind remarks and your 5 star review!! We are happy to learn your appreciation of our staff and facilities. Thank you for choosing our Crowne Plaza Athens City Centre and we look forward to welcoming you again in the near future! Kind Regards,Emmanouella MoussamaExperience and Communication Director

6/10 Okay

Mary Lou

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Definitely Not a 5 star hotel. Towels were thin and scratchy. Our last night, room service did not clean our room.
Stayed 2 nights in Oct 2022
Response from Emmanouella Moussama on Oct 11, 2022
Dear Mary Lou, Thank you for your feedback. We are really sorry for the inconvenience caused as this does not reflect to our normal standards. Once again we apologize and we hope to have the opportunity to welcome you back to our Crowne Plaza Athens City Centre in the future to restore your faith in the hotel and us. Sincerely, Emmanouella MoussamaExperience and Communication Director

8/10 Good

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was about 30min walk to most things downtown and restaurants /coffee shops were nearby! Staff were very helpful and my room was nice and clean
Stayed 6 nights in Sep 2022
Response from Emmanouella Moussama on Oct 5, 2022
Dear Emily, Thank you for taking the time and reviewing our hotel and for your kind comments! We are glad to know that you had a positive stay experience and learn your appreciation about our staff and facilities!We look forward to welcoming you again in the near future!Kind Regards,Emmanouella MoussamaExperience and Communication Director

10/10 Excellent

Jose F

Stayed 1 night in Sep 2022

4/10 Poor

Susan

Traveled with family
Disliked: Amenities, property conditions & facilities
The family room was very small and disappointing. The cot for my baby was dirty. There were only 2 bath towels in our room and when we tried to ask housekeeping for more there was no answer. Restaurant service was ok. Don't be fooled by the photos, the pool was as small as our room!!
Stayed 1 night in Aug 2022
Response from Emmanouella Moussama on Sep 2, 2022
Dear Susan, We value your comments and firmly believe we can only improve if we truly listen and act on what you, our guests, are saying about us. Please rest assured that we will take your comments regarding our staff, into consideration. We will of course take your comments about our pool into account when we have to opportunity to renovate our property. We really hope that you will continue choosing our Crowne Plaza Athens City Centre for your future travel needs.Kind Regards,Emmanouella MoussamaExperience and Communication Director

8/10 Good

Fatima

Stayed 2 nights in Aug 2022
Response from Emmanouella Moussama on Aug 25, 2022
Dear Fatima, Thank you for your choosing our Crowne Plaza Athens City Centre and your great rating! We look forward to welcoming you again in the near future! Kind Regards,Emmanouella MoussamaExperience and Communication Director

10/10 Excellent

Nega

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, good location and friendly staffs, We had a very pleasant stay,
Stayed 3 nights in Aug 2022
Response from Emmanouella Moussama on Aug 22, 2022
Dear Nega, Thank you for kind remarks and your 5 star review!! We are happy to learn your appreciation of our staff and facilities. Your personal recommendation means the world to us! Thank you for choosing our Crowne Plaza Athens City Centre and we look forward to welcoming you again in the near future! Kind Regards,Emmanouella MoussamaExperience and Communication Director

10/10 Excellent

James

Stayed 3 nights in Aug 2022
Response from Front Desk on Aug 21, 2022
Thank you very much for your feedback. We hope to see you again.

10/10 Excellent

VIaney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alex was great! Honestly everyone was very helpful
Stayed 1 night in Aug 2022
Response from Emmanouella Moussama on Aug 17, 2022
Dear Vlaney, Thank you for kind remarks and your 5 star review!! We are happy to learn your appreciation of our staff and facilities. Your personal recommendation means the world to us! Thank you for choosing our Crowne Plaza Athens City Centre and we look forward to welcoming you again in the near future! Kind Regards, Emmanouella Moussama Experience and Communication Director

6/10 Okay

Vinayak

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The non smoking room smelled like smoke, but eventually they agreed to switch my room. Then there was water leaking from the ceiling onto the carpet in the middle of the night. They put some towels on it and said they would call the repair man in the morning. I was just shocked because I never experienced this before. They apologized but I would expect that they would have discounted my stay but they did not. Oh well.
Stayed 1 night in Aug 2022
Response from Emmanouella Moussama on Aug 16, 2022
Dear Vinayak, First of all we apologize, if your experience did not live up to your expectations and we are very sorry to hear that your stay was not as positive as the others who reported on this site. We know that every stay is different and we always take seriously every feedback. We really hope that you will continue choosing our Crowne Plaza Athens City Centre for your future travel needs. Kind Regards, Emmanouella Moussama Experience and Communication Director

8/10 Good

Mandy

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff were terrific and the hotel is nice enough but a little dated. But the images of the pool are very misleading. No view of anything fron the rooftop (it is surrounded by fence and lower than many adjacent buildings) and very small. As this was a main reason for staying, it was a disappointment and I felt it was misrepresented in the publicity images. The surrounding area is without any interest. Have to taxi everywhere. If in Athens for tourism, better to stay closer to Plaka/Monastiraki. All felt a bit lifeless and over priced for what we paid compared to other kinds of accommodation in Athens if you don't use the pool or gym. Nothing negative about the staff who were very helpful.
Stayed 1 night in Aug 2022
Response from Emmanouella Moussama on Aug 14, 2022
Dear Mandy, Thank you for taking the time to review our hotel and your kind words about our staff, we are happy to hear that they met your expectations. On the other hand, we are sorry to hear that the view of Lycabettous hill was not sufficient for you. It is true, one cannot view the Acropolis from our hotel, and therefore we do not have such images on our sites. We will take your comments into account and make any changes we deem necessary. Thank you for choosing our Crowne Plaza Athens City Centre and we look forward to welcoming you again in the near future! Kind Regards, Emmanouella Moussama Experience and Communication Director

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice staff. For our family of 4 easily in one room. Hard to find at reasonable prices.
Stayed 1 night in Aug 2022
Response from Emmanouella Moussama on Aug 8, 2022
Dear Christina, Thank you for your choosing our Crowne Plaza Athens City Centre and for your lovely comments! We look forward to welcoming you again in the near future! Kind Regards, Emmanouella Moussama Experience and Communication Director

8/10 Good

adonis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

6/10 Okay

diana s

Stayed 2 nights in Jul 2022
Response from Emmanouella Moussama on Aug 1, 2022
Dear Dianas Thank you for taking the time to review our hotel. We value all feedback. We really hope that you will continue choosing Crowne Plaza Athens City Centre for your future travel needs. Kind Regards, Emmanouella Moussama Experience and Communication Director

6/10 Okay

Joseph

Liked: Cleanliness, staff & service
Average experience, small room. Staff was great.
Stayed 1 night in Jul 2022
Response from Emmanouella Moussama on Aug 1, 2022
Dear Joseph, Thank you for taking the time to review our hotel. We are happy to hear that our staff met your expectations. On the other hand we are sorry to hear that your overall stay experience was average. We value all feedback and we will do our best to further improve our services. We really hope that you will continue choosing Crowne Plaza Athens City Centre for your future travel needs. Kind Regards, Emmanouella Moussama Experience and Communication Director