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Reviews of Hampton Inn Commerce

2.5 out of 5
Hampton Inn Commerce
153 Hampton Court, exit 149 off I-85, Commerce, GA

Reviews

7.6

Good

Rating 10 - Excellent. 86 out of 231 reviews" "
Rating 8 - Good. 71 out of 231 reviews" "
Rating 6 - Okay. 30 out of 231 reviews" "
Rating 4 - Poor. 24 out of 231 reviews" "
Rating 2 - Terrible. 20 out of 231 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service
The tread mill stopped working The door jams /lack to the rooms, at least 217, are in need of care
Stayed 1 night in Mar 2024

4/10 Poor

Morris

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Looks as if hotel being remodeled; exercise equipment placed in lobby area, room was middle of being remodeled and was bad workmanship. Example, handrail at toilet not attached to wall correctly.
Stayed 1 night in Nov 2023

2/10 Terrible

Danny

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Under major construction!!
We originally booked this hotel for 2 nights but when we arrived around 4pm it was under major construction. So much so we couldnt access the elevator through the lobby. We were asked to go outside around the side of the building to get to the elevators. I'm not kidding, see the pictures of the outside entrance. We were given a chance to cancel our stay but we had been travelling all day and I wasnt sure we could get another room so I felt we really didnt have a choice for that day. I immediately searched for another room for the second night, thankfully I was able to find one at the Comfort Suites. I have tried to get any type of reimbursement for the 1st night but the management said since we were offered to cancel at check in any type of reimbursement wouldn't be possible. This is absolutely ridiculous that we paid extra money for this hotel only to find it in this condition. Pool was closed due to the construction. Breakfast was standing room only due to construction. Construction workers everywhere making us feel uncomfortable about trying to get around their work area. Ice machine wasnt even working that day. And we can't even get anyone to consider any type of reimbursement is mind boggling. Dont take my word for it, look at the pictures. We stayed at Comfort Suites the second night for half the price and twice the comfort. We see you now Hampton Inn!!
Right next to elevator. Notice other customer going around work area. I hurt my should lifting my bag over this guy and his tile stack
Side entrance
Our walk to the side entrance.
Lobby- Holes in the ceiling and construction dust everywhere.
Stayed 2 nights in Oct 2023

2/10 Terrible

Jennifer

Disliked: Cleanliness, property conditions & facilities, room comfort
Poor
The pillows were awful . The bathroom had hair on the shower walls along with some nasty stuff that looked like poop. The bottom of the tub was gritty. The ac sounded like it was gonna quit at any time and the refrigerator was not cold. There must not be any insulation bc we heard our neighbors talking and getting ready and every time their door closed it was really loud in our room!
Stayed 1 night in Sep 2023

6/10 Okay

Jonathan

Liked: Staff & service
Disliked: Property conditions & facilities
Meh. Under construction and not very clean.
Stayed 1 night in Sep 2023

8/10 Good

MARK

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
priced too high for auality of the facility
Stayed 1 night in Sep 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
We stay at this location at least twice during football season. The location is convenient and the staff is always pleasant.
Stayed 1 night in Sep 2023

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, room comfort
Quiet place with restaurants near by
We had a quiet relaxing weekend away. The hotel needs to be updated but it was clean and had a decent breakfast. Our blackout shade was torn when we arrived but not too bad as to wake us too early.
Stayed 3 nights in Mar 2023

6/10 Okay

Ashley

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2023

10/10 Excellent

Mindy B.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

2/10 Terrible

william

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms

4/10 Poor

RHONDA

Business traveler
Disliked: Property conditions & facilities
Reservations Requested king bed, was given 2queens. Changed rooms, second room had funny smell and busted lock on door to an adjoining room . Third room -ok
Stayed 2 nights in Aug 2022

4/10 Poor

Janet, Lenoir

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Bad odor
Stayed 1 night in Aug 2022

10/10 Excellent

Mary

Stayed 2 nights in Aug 2022

10/10 Excellent

Todd

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Disappointed
The Hotel in general was run down. Our room smelled musty. I was disappointed as I often stay at Hampton Inns because they are nicer than most Hotels. The staff was very friendly and attentive.
Stayed 1 night in Jul 2022

4/10 Poor

Charlene

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Ratings very deceiving!!!!!!!!
It was late when we arrived. The rooms were not clean. There was urine in the toilet upon entering in rm 321. The rms had a bad odor. 116 smelled like someone was smoking, 321 had a bad odor. Price was over charged.
Stayed 1 night in Jul 2022

4/10 Poor

Jeremy

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2022

2/10 Terrible

David T.

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was told my credit card did not go thru or bad card and they charged me again 147.44.I checked in upon arriving in my room checked this out and I had already paid thru Expedia and clerks claim was false. I asked for a return too my credit card and they assured me that it would be. Now on the Monday after my stay the charge showed up on my card . Very upset with this fraud would like my money returned.
Stayed 1 night in May 2022

8/10 Good

Mitch

Liked: Cleanliness, staff & service, room comfort
The hotel was old/ dated. Room was clean, service good, we did have an odd smell in room, like a mix of mold and cleaning supplies. It was fine for a one night stop over in our trip, but I wouldn’t want to have an extended stay there.
Stayed 1 night in May 2022

6/10 Okay

Joseph

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2022

6/10 Okay

Richard

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
The bed was hard, the pillows were flat and the heating/AC system was loud.
Stayed 1 night in Feb 2022

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

4/10 Poor

James

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not really up to what I expect and have previously been accustomed to with Hampton properties. Stains and cracks in the ceiling, wall thermostat not working, elevator very jerky. Just seems like it's overdue for a total overhaul.
Stayed 1 night in Nov 2021

10/10 Excellent

ANGIE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

4/10 Poor

donna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
expected better
this hotel needs work. beds uncomfotable. roac dead on top of mirror.
Stayed 1 night in Oct 2021

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Oct 2021

8/10 Good

Donna Lynn

Traveled with family
Liked: Cleanliness, staff & service, amenities
This property was nice until I saw a big bug going down the wall in the bathroom. We were on the 3rd floor and I hate bugs. It ruined my whole weekend. I would not sleep and I kept the lights on all the time.
Stayed 3 nights in Sep 2021

6/10 Okay

Jacob

Traveled with family
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Old & Dirty
Hotel was dirty, and service lacking. I was double charged, with no solutions by manager. I paid hotels.com in advance of stay, and the hotel also changed my debit card (which I put on hold for incidentals). She would just say she would look into it. Still waiting
Stayed 2 nights in Jul 2021

8/10 Good

Brandon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a good stay!
Moldy smell in room. Carpet tiles loose on floor. Bed squeaky. Planned to stay several nights check out and went somewhere else after one stay. Not what I consider enjoyable.
Stayed 1 night in Jun 2021

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Staff & service, amenities
Breakfast was great! Pool looked nice didnt get a chance to use it Elevator was rough
Stayed 2 nights in Jun 2021

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Probably the most outdated and dirty Hampton Inn I have ever stayed at.
Stayed 1 night in Jun 2021
Response from Hampton on Jun 28, 2021
We thank you for your feedback and for choosing our Hampton Inn to stay at along your travels. Our goal is to make sure all of our guest are 100% satisfied, and your feedback helps us in this quest. I apologize for the inconvenience you experienced while staying with us. We are taking care of the situation immediately.

8/10 Good

Verified traveler

Stayed 1 night in May 2021

10/10 Excellent

Darcie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

8/10 Good

armel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Shawanda L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Anna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2020

8/10 Good

Verified traveler

Stayed 1 night in Nov 2020

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes I would stay here again
Was good for the price and the staff was great and very helpful. The room was very clean and they had hand sanitizer on ever floor by the elevator door.
Stayed 1 night in Nov 2020

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

6/10 Okay

Charlie

Business traveler
Liked: Cleanliness, staff & service
Not on par with expected Hampton Inn standard
This is an older Hampton Inn. When booking at a Hampton Inn you have a certain expectation as the chain is consistently very good. This location is lacking in a lot of ways. Drab, older decor. Getting a little run down. They are taking short cuts on maintenance and it's starting to show. 30% over priced for what you get.
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2020

4/10 Poor

Verified traveler

Disliked: Amenities
Stayed 2 nights in Sep 2020

10/10 Excellent

Annette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very clean disinfectant room clean
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveler

Stayed 3 nights in Aug 2020

6/10 Okay

Michael

Liked: Cleanliness, staff & service
isappointed
It was ok. Not the usual Hampton Inn quality. Room not as large, too cramped coming in door and pitiful closet. Too much money for quality of facilities
Stayed 3 nights in Aug 2020

8/10 Good

LaMar

Traveled with family
Liked: Cleanliness, staff & service
Fine. Nothing fancy. Friendly check in
Stayed 1 night in Jul 2020