Exterior

Reviews of Hilton Garden Inn Athens Downtown

3 out of 5
Hilton Garden Inn Athens Downtown
390 E Washington Street, Athens, GA

Reviews

8.8

Excellent

Rating 10 - Excellent. 466 out of 798 reviews" "
Rating 8 - Good. 220 out of 798 reviews" "
Rating 6 - Okay. 66 out of 798 reviews" "
Rating 4 - Poor. 34 out of 798 reviews" "
Rating 2 - Terrible. 12 out of 798 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Kyung Jo

Stayed 2 nights in Feb 2024

8/10 Good

Lyn, Loganville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Paula

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
man sleeping near the door when we returned from dinner at 7 pm
Stayed 3 nights in Feb 2024

10/10 Excellent

Chanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was very convenient.
Stayed 1 night in Feb 2024

10/10 Excellent

John, Sarasota

Stayed 1 night in Jan 2024

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Nathaniel, Brookhaven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Kelly

Stayed 1 night in Dec 2023

10/10 Excellent

Dana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay very convenient and clean
Stayed 1 night in Dec 2023

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Had issue with the toilet and they came right away and fixed it. Great response
Stayed 1 night in Dec 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Room just smelled musty
Stayed 1 night in Dec 2023

8/10 Good

Alexandros

Traveled with family
Liked: Cleanliness, room comfort
Not working elevator
The elevator was not working. We were ok since we didn’t have much baggage but I noticed several people struggling with getting luggage up stairs and managing there small kids at the same time Staff should have stepped in and helped . Other
Stayed 1 night in Dec 2023

10/10 Excellent

Currie

Stayed 1 night in Nov 2023

8/10 Good

John

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Ashley

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was absolutely perfect!! We could walk to restaurants, shopping, and the campus in seconds/minutes. The front desk staff was very friendly and helpful. I overheard housekeeping complaining about late checkouts, which I was one of those. The bathroom was very small and shower was outdated. The bed was probably the hardest I’ve ever slept on.
Stayed 2 nights in Nov 2023

6/10 Okay

Jun

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very friendly and helpful staff
Stayed 1 night in Nov 2023

4/10 Poor

Eric

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Towels were gross
Stayed 1 night in Nov 2023

10/10 Excellent

Carolyn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Trina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had easy access to down town.
Stayed 1 night in Sep 2023

10/10 Excellent

Laurie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin was quick and pleasant. Room was clean. Great location in downtown Athens.
Stayed 1 night in Oct 2023

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very very dog friendly with an awesome dog area/garden with bags, trash and nice benches. Thank you!
Stayed 1 night in Sep 2023

8/10 Good

Robert, Martinsville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

ROBIN

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean and the staff was friendly.
Stayed 1 night in Sep 2023

10/10 Excellent

Patrick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

David

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in downtown Athens. Hotel was clean and staff friendly. $12 parking per day.
Stayed 1 night in Sep 2023

8/10 Good

Scott

Stayed 1 night in Sep 2023

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Rhonda J.

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Why would they only put 3 bath towels and 3 wash rags in a room with 4 adult guest ? And WHY should you have to park at a motel/hotel that you are a paying guest at ?
Stayed 1 night in Sep 2023

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
We are always happy to stay here. Staff is wonderful. Bed is super comfortable. Close to all downtown has to offer.
Stayed 2 nights in Sep 2023

10/10 Excellent

Christy

Stayed 1 night in Aug 2023

4/10 Poor

John

Traveled with family
Disliked: Property conditions & facilities
Elevator out of order, ice machine was out of order. Hotel was dated and run down.
Stayed 2 nights in Aug 2023

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort
decent hotel, but...
a comfortable, reasonably run mid-range hotel all around, w/decent amenities. but one of two elevators was broken for the entirety of or four-day stay, and apparently had been having problems for several weeks, and the single remaining elevator was insufficient for all the guests. we walked down 8 flights of stairs several times to avoid the wait. also, i don't appreciate that they sharply jack up their rates for the one weekend in august when u of georgia students move in. most of the hotels in athens do the same thing, but that doesn't make it any more right.
Stayed 3 nights in Aug 2023

10/10 Excellent

Jason Todd

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, great hotel bar, and room was very clean
Stayed 1 night in Aug 2023

10/10 Excellent

Heather

Stayed 1 night in Aug 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean, safe, and convenient place to stay
Stayed 1 night in Aug 2023

6/10 Okay

MARINA

Traveled with partner, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, walking distance to theater ,bars and dining. We chose this hotel because it is pet friendly but no pet amenities ,not even little rug to put water bowl, we always travel with one, but I know ( I worked in hotel) people using guest towels and when you make reservation it should be ask about pets and mention how much pet fee and parking too.
Stayed 1 night in Aug 2023

10/10 Excellent

Cynthia, Park Ridge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Christopher

Stayed 1 night in Aug 2023

10/10 Excellent

DAMARIS, WASHINGTON

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location.
Stayed 1 night in Jul 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located to the campus and numerous Athens restaurant and shops. Once you park at the hotel you will not have to drive. The room sizes are definitely adequate and the check in was extremely easy.
Stayed 1 night in Jul 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is fantastic with many dining options and shops within walking distance. The hotel staff is pleasant. My only complaint is that the fire alarm went off 3 times while trying to sleep and we did not have tv. I’m assuming this was due to the storm that night. However, it would have been nice if the hotel staff would have communicated with us. We will definitely stay here again!
Stayed 2 nights in Jul 2023

10/10 Excellent

Johnathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Great hotel in quality of stay as well as service. The place was cleaned. The parking is right next to the building and easy to access. Beautiful room features as well as bathroom soaps.
Stayed 2 nights in Jul 2023

10/10 Excellent

Jason Todd

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We came to Athens for orientation. The staff was friendly at the Hilton Garden Inn was friendly and the location was great!!
Stayed 2 nights in Jul 2023

4/10 Poor

MARK

Liked: Cleanliness, staff & service, property conditions & facilities
Close proximity to downtown
Stayed 2 nights in Jul 2023

8/10 Good

John, Sarasota

Stayed 1 night in Jul 2023

6/10 Okay

Juana

Stayed 1 night in Jul 2023

10/10 Excellent

Kyla

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023