Exterior
Check availability

Reviews of Holiday Inn Express Hotel & Suites Athens, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Athens, an IHG Hotel
555 East State Street, Athens, OH

Reviews

8.8

Excellent

Rating 10 - Excellent. 415 out of 734 reviews" "
Rating 8 - Good. 217 out of 734 reviews" "
Rating 6 - Okay. 59 out of 734 reviews" "
Rating 4 - Poor. 29 out of 734 reviews" "
Rating 2 - Terrible. 14 out of 734 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay but needs bathroom upgrade.
Stayed 2 nights in Apr 2024
Response from S. West Asst. GM on Apr 14, 2024
Thank you for giving us feedback about your stay.We hope to see you again.

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from S. West Asst. GM on Apr 9, 2024
Thank you so much for choosing us!

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from S. West Asst. GM on Apr 7, 2024
Thank you so much for choosing us!

10/10 Excellent

Jordan

Stayed 1 night in Mar 2024
Response from S.West Asst. Gm on Apr 18, 2024
Thank you for the fantastic rating of our hotel.We hope to see you again.

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from S. West Asst. GM on Mar 26, 2024
Thank you for letting us know about your stay. We hope to see you again soon.

10/10 Excellent

Jeffrey

Stayed 1 night in Mar 2024
Response from S. West Asst. GM on Apr 12, 2024
Thank you for letting us know you enjoyed your stay.We hope to see you again soon!

8/10 Good

Luke

The carpet and other areas are stained and damaged.
Stayed 1 night in Mar 2024
Response from S. West Asst. GM on Mar 18, 2024
Thank you for letting us know about your stay. We use your feedback to make improvements.

10/10 Excellent

Andrew

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from S. West Asst. GM on Mar 22, 2024
Thank you for letting us know you enjoyed your stay!

10/10 Excellent

Stephanie

Liked: Staff & service, amenities, property conditions & facilities
The people were very nice and the rooms were very clean.
Stayed 1 night in Mar 2024
Response from S. West Asst. GM on Mar 15, 2024
Thank you!We are so happy you enjoyed your stay!We hope to see you again.

4/10 Poor

Brenda J

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Cindy, East Lansing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from S. West Asst. GM on Mar 9, 2024
Thank you for rating our property! We are glad you enjoyed your stay.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 1 night in Feb 2024
Response from S. West Asst. GM on Feb 24, 2024
Thank you for choosing us!

8/10 Good

Jill

Stayed 1 night in Feb 2024
Response from S. West Asst. GM on Mar 22, 2024
Thank you for rating your stay with us.

10/10 Excellent

Heath

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Response from S. West Asst. GM on Feb 5, 2024
Thank you letting us know about your stay! We appreciate you!

4/10 Poor

Jasmine

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
First issue was the condition of the property. The hand rail in the pool for the hot tub broke off as my 3 year old was using it to sit with me. She took a head dive into the water and scared the crud out of her. Then there were kids running up and down the 3rd floor hall from 10pm to 1am! We called and it never stopped. Will not be returning.
Stayed 1 night in Jan 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Florida trip
The Hotel staff was friendly and very helpful Room was clean and had all the amenities we wanted.
Stayed 1 night in Jan 2024
Response from S. West Asst. GM on Feb 5, 2024
Thank you for your feedback! We appreciate you!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to check in. Provided extra towels as asked. Breakfast was good.
Stayed 1 night in Dec 2023
Response from S. West Asst. GM on Feb 11, 2024
Thank you for letting us know about your stay! We hope to see you again.

10/10 Excellent

Naomi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
The stay was great! Room was clean. Pool and hot tub were clean. The hotel itself was really quiet-and we even had the pool/hot tub to ourselves most of the evening. Breakfast was great. All of the staff working including the breakfast team were super kind and helpful.
Stayed 1 night in Dec 2023
Response from S. West Asst. GM on Dec 28, 2023
Thank you for letting us know about your stay. We look forward to seeing you again.

10/10 Excellent

Andy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, comfortable. Check in was easy. Lots of restaurants nearby and a shourt, 5-minute drive to Ohio University. Perfect for what I needed.
Response from S. West Asst. GM on Feb 24, 2024
Thank you! We look forward to your next stay!

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff are super friendly. Rooms were very clean. The rooms do need a serious upgrade though.
Stayed 3 nights in Nov 2023
Response from S. West Asst. GM on Nov 30, 2023
Thank you for choosing our hotel for your lodging needs.We hope to see you in the future.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from S. West Asst. GM on Dec 28, 2023
Thank you for rating your hotel experience.We are glad you enjoyed your stay.

6/10 Okay

Meghann

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Noisy, dated, dirty under couch, staff was friendly and hospitable
Stayed 2 nights in Nov 2023
Response from S. West Asst. GM on Nov 30, 2023
We apologize for the issues during your stay.Thank you for letting us know.

10/10 Excellent

Jessica

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The propoerty had easy access to the university.
Stayed 2 nights in Sep 2023
Response from S.West Asst. Gm on Nov 27, 2023
Thank you for choosing us! We hope to see you again.

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from S. West Asst. GM on Nov 13, 2023
Thank you for staying with us. We are glad you enjoyed your stay.

10/10 Excellent

Libby

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. The only issue was that there was a hockey tournament in town- this wouldn’t have been an issue, except the parents of about 30 children allowed them to run up and down the halls yelling early in the morning and late at night. I did feel that staff should’ve probably taken care of that issue. But everything else about the stay was excellent! Clean, spacious rooms, great breakfast, and friendly staff! Well done!
Stayed 2 nights in Nov 2023
Response from S. West Asst. GM on Nov 13, 2023
Thank you so much for your feedback. I do apologize for issues. We are glad you still had a great stay!

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and polite
Stayed 1 night in Oct 2023
Response from S. West Asst. GM on Oct 30, 2023
Thank you for letting us know about your stay.We hope to see you again in the future.

10/10 Excellent

Robin

Traveled with family
Liked: Amenities
I’ve stayed here a couple times and every single staff member is extra helpful. It’s a rare thing to find!
Stayed 3 nights in Oct 2023
Response from S. West Asst. GM on Oct 29, 2023
Thank you ! We are so happy you enjoyed your stay!

8/10 Good

Catherine

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from S. West Asst. GM on Oct 26, 2023
Thank you for letting us know about your stay.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from S. West Asst. GM on Oct 23, 2023
Thank you for your rating feedback for our property.We hope to see you again.

8/10 Good

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from S. West Asst. GM on Oct 12, 2023
Thank you for choosing our hotel for your lodging needs. We are glad you enjoyed your stay with us.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Wi-Fi
Stayed 3 nights in Sep 2023
Response from S. West Asst. GM on Oct 12, 2023
Thank you for letting us know that you enjoyed your stay.We hope to see you again.

10/10 Excellent

Gang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from S. West Asst. GM on Sep 24, 2023
Thank you for your rating! Looks like you had a great stay! We look forward to seeing you again.

10/10 Excellent

Shannon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from S. West Asst. GM on Sep 24, 2023
We are pleased that you had a great stay! We hope to see you again. Thank you for choosing us.

10/10 Excellent

Richard

Stayed 1 night in Sep 2023
Response from S. West Asst. GM on Oct 12, 2023
Thank you for your rating of our hotel! We are happy you enjoyed your stay with us.

8/10 Good

Kimberly

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice place to stay, very close to many conveniences
Stayed 2 nights in Sep 2023
Response from S. West . Asst GM on Sep 14, 2023
Thank you for your rating of our hotel.We hope to see you again in the future.

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from S. West Asst. GM on Sep 9, 2023
Thank you for choosing us!We hope to see you again!

10/10 Excellent

Debra, Niskayuna

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect place to stay in Athens, particularly as they welcomed our little dog.
Stayed 1 night in Aug 2023
Response from S.West Asst. GM on Aug 26, 2023
We enjoy all our guests! We are pleased you enjoyed your stay!

6/10 Okay

Alice

Liked: Staff & service
Disliked: Property conditions & facilities
It was upsetting and uncomfortable that the elevator's were not working and had not been for at least a week.
Stayed 1 night in Aug 2023
Response from S. West Asst. GM on Aug 13, 2023
We apologize that your stay was unpleasant. We are doing everything physically possible to correct the issues. Unfortunately, the elevator situation is out of our control.Take Care!

6/10 Okay

Robert

Stayed 1 night in Aug 2023

10/10 Excellent

Arnold

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly front desk staff, clean room, nice pool and hot tub
Stayed 1 night in Jul 2023
Response from S. West Asst. GM on Jul 30, 2023
We are very happy you enjoyed your stay. We look forward to your next visit.

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expensive but good
Great room. Clean place. Extremely expensive.
Stayed 2 nights in Jul 2023
Response from S.West Asst. GM on Jul 26, 2023
Thank you for your feedback! We hope to see you again.

10/10 Excellent

Anthony

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly. Easy check-in. Clean hotel.
Stayed 1 night in Jul 2023
Response from S.West Asst. GM on Jul 26, 2023
Thank you for choosing us! We hope to see you again soon.

10/10 Excellent

Owen

Business traveler, Traveled with family
Very nice place. Clean, quiet, good breakfast. The beds were very comfortable!
Stayed 1 night in Jul 2023
Response from S.West Asst. GM on Jul 26, 2023
Thank you for your feedback! We look forward to seeing you again.

8/10 Good

Travis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our short stay was satisfactory. It's nothing incredible, but it was an affordable place to stay and our room was clean and comfortable. The staff was very helpful and polite when addressed. No complaints at all and I will be considering this hotel again in the future when we visit Athens.
Stayed 1 night in Jul 2023
Response from S.West Asst. GM on Jul 17, 2023
Thank you for your feedback! We look forward to seeing you in the future.

10/10 Excellent

Sarah

Stayed 1 night in Jul 2023
Response from S.West Asst. GM on Aug 5, 2023
Thank you for your rating of our property! We hope to see you again!

10/10 Excellent

Victor

Stayed 2 nights in Jul 2023
Response from S. West Asst. GM on Jul 30, 2023
Thank you for rating our property!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from S.West Asst. GM on Jul 7, 2023
Thank you for rating us a 10! We are so glad you enjoyed your stay with us!

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay While Visiting Ohio University
Our stay was great. We were in town for our daughter's orientation at Ohio University and the location was perfect. It was less than a 5 minute drive to campus. They have a great continental breakfast. The rooms are clean and spacious. The front desk is efficient and helpful. I will be coming back again and again over the next 4 years.
Stayed 2 nights in Jun 2023
Response from S.West Asst. GM on Jun 29, 2023
We are so happy that you enjoyed your stay and look forward to seeing you over the next 4 years!

6/10 Okay

Jason

Traveled with family
Room above us had kids jumping off the bed continuously. Staff seemed to ha e problem handling this.
Stayed 2 nights in Jun 2023
Response from S.West Asst. GM on Jun 21, 2023
We apologize for the issues. Thank you for letting us know so we can discuss this further with the staff.

10/10 Excellent

Shannon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and convenient to Ohio University
Stayed 1 night in Jun 2023
Response from S.West Asst. GM on Jun 16, 2023
Thank you for your feedback! We hope to see you again.