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Reviews of Polis Grand Hotel

4 out of 5
Polis Grand Hotel
19 Patission & 10 Veranzerou St, Athens, Attiki

Reviews

8.4

Very Good

Rating 10 - Excellent. 188 out of 472 reviews" "
Rating 8 - Good. 199 out of 472 reviews" "
Rating 6 - Okay. 61 out of 472 reviews" "
Rating 4 - Poor. 15 out of 472 reviews" "
Rating 2 - Terrible. 9 out of 472 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Vasilis Guest Services Manager on Jan 19, 2024
Dear Guest,Thank you for trusting us with your vacationing time. We are glad to know that we were able to surpass your expectations. We will be waiting for you to return and experience our services that you loved so much.

10/10 Excellent

michael

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Vasilis Guest Services Manager on Jan 13, 2024
Dear Michael,Thank you for booking with us. We are honored by your excellent rating. Our team will continue giving their best so as you return fully satisfy every time you will be staying with us.

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent breakfast. Comfy beds. Clean and tidy.
Stayed 3 nights in Nov 2023
Response from Vasilis Guest Services Manager on Jan 13, 2024
Dear Nigel,We are excited to receive your amazing review. Thank you for staying with us, we will be looking forward to seeing you soon.

10/10 Excellent

Gabriela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Vasilis Guest Services Manager on Nov 18, 2023
Hello Gabriela,We are honored by your trust and absolutely delighted to realise that we went beyond your expectations! Thank you for staying with us and we will be waiting for you!

8/10 Good

Asif

Traveled with family
Liked: Cleanliness, staff & service
Great budget hotel, awesome view from the roof top restaurant. The staff are very friendly. One of the best breakfast spread I have seen. The neighbourhood 1 star.
Response from Vassilis Guest Services Manager on Nov 4, 2023
Dear Asif,We are grateful for your amazing review and for verifying our promise for a memorable stay and quality 4 star services here at the center of Athens. We will be looking forward to welcoming you.

10/10 Excellent

anita

Stayed 2 nights in Oct 2023
Response from Vassilis Guest Services Manager on Nov 4, 2023
Dear Anita,We are so grateful for your fantastic review. We will be looking forward to welcoming you back.

6/10 Okay

Maribeth

Stayed 1 night in Sep 2023
Response from Vassilis Guest Services Manager on Sep 27, 2023
Dear Maribeth,Thank you for honoring us with your stay here at the heart of Athens. We will be looking forward to welcoming you again in the near future.

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Vassilis Guest Services Manager on Sep 27, 2023
Dear Janet,Thank you for choosing our hotel for your stay here at the heart of Athens. We are glad that you loved your vacationing time with us and we will be looking forward to welcoming you again in the near future.

6/10 Okay

Marie

Traveled with partner
Lift small and awkward as it has double doors which needed to be pushed to open. The corridor was dark and gloomy. The shower head didn't work.
Stayed 2 nights in Sep 2023
Response from Vassilis Guest Services Manager on Sep 27, 2023
Dear Marie,Thank you for staying with us. We place safety of our Guests first therefore our elevators come with a double door. Also your shower head was working it is very saddening that you did not ask our team to show you how it was operated. Our corridors have been designed to make our guests feel relaxed and introduce them to the seance of privacy and quietness. Once more thank you for honoring your stay with us and for allowing us in public to reply to your queries. We will be waiting for you.

6/10 Okay

Sin Mei

Liked: Staff & service
Stayed 4 nights in Sep 2023
Response from Vassilis Guest Services Manager on Sep 27, 2023
Dear Sin Mei,Thank you for honoring us with your stay. We will be looking forward to welcoming you again.

10/10 Excellent

Lilian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Walkable to most of the famous attractions!
Stayed 3 nights in Aug 2023
Response from Vasilis Guest Services Manager on Aug 22, 2023
Hello Lilian,Such a great review we are honored! Thank you so much for your trust. We will be looking forward to welcoming you back.

10/10 Excellent

Jill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and helpful. They gave good suggestions and directions. They also held our luggage while we went sightseeing.
Stayed 1 night in Jun 2023
Response from Vasilis Guest Services Manager on Jul 12, 2023
Hello Jill,What wonderful news it is to know that you had such an amazing time staying with us. We will be looking forward to seeing you returning soon!

8/10 Good

Lais

Liked: Cleanliness, staff & service
Many reviews talk about Omonoia Square being dangerous, specially at night. The hotel is well located, close to public transportation and walkable to the main landmarks in athens. However, since it’s a very central location in the city it shows more than other areas. I Uber/taxi at night as needed and I did not witness any issue. I did not feel unsafe at any time and the staff was amazing. Breakfast was also good. The room/bathroom was dated, but well maintained.
Stayed 2 nights in Jul 2023
Response from Vassilis Guest Services Manager on Jul 11, 2023
Dear Lais,Thank you for taking your time to write about your experience staying with us. Omonoia and the center of Athens as you experienced first hand is very safe and the best place to experience Athens beauties and the famous Greek way of life. We will be waiting for you.

4/10 Poor

Asher

Traveled with group
Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Jun 2023
Response from Vasilis Guest Services Manager on Jul 5, 2023
Dear Asher,We are very sorry to realize that we failed to exceed your expectations. Should you wish, it will appreciated, send us a detailed feedback on the points that you would like us to become better. We hope in the future you give us one more opportunity to prove our excellent reputation and experience in person the minor and greater changes we introduce to become better.

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here for 3 nights. Room was on the small side but that was to be expected. Room was clean and staff were very nice. Breakfasts were terrific and the rooftop restaurant was also really good with great views and good service. Area around the hotel seemed fine. We didn’t really get off the main roads especially at night but we never felt unsafe. I’m sure there are nicer areas to stay in Athens but this sufficed just fine.
Stayed 3 nights in May 2023
Response from Vasilis Guest Services Manager on Jun 24, 2023
Hello Justin,Thank you for your amazing review we give our best so as all our Guests love their stay with us enjoying to the maximum our services as such the amazing breakfast the cleanliness and all that you describe in your review, they are all part of our promise. Athens city center is the best place to experience Greece and a very safe place to stay. Thank you once more and we will be waiting for you.

10/10 Excellent

Xinmin, League City

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It's good location. It's clean and friendly. Especially its breakfast is so rich and variety.
Stayed 1 night in May 2023
Response from Vasilis Guest Services Manager on Jun 5, 2023
Hello Xinmin,It is so pleasing to read that our efforts have been appreciated. The warm welcome, the cleanliness, our varied breakfast are all result of our dedication to our promise for an amazing stay at the heart of Athens. Thank you for your trust, we will be waiting for you.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Sketchy area
Stayed 1 night in May 2023
Response from Vasilis Guest Services Manager on May 28, 2023
Dear John,We are so glad that we scored max points on your stay with us. Thank you for your trust and we will be waiting for you!

8/10 Good

Della

Stayed 3 nights in May 2023
Response from Vasilis Guest Services Manager on May 28, 2023
Dear Della,We are happy that you loved your time in Athens and had a great vacationing experience with us. We hope to see you returning soon.

10/10 Excellent

Christine

Traveled with group
Liked: Cleanliness, staff & service
They were great to my friend who arrived before me and was alone for several days
Stayed 3 nights in Apr 2023
Response from Vasilis Guest Services Manager on May 28, 2023
Hello Christine,We want the best for our Guests that translates into our services and of course our genuine welcoming. Thank you for your review and for staying with us. We will be looking forward to seeing you and your friend in your following stays here with us at the center of Athens.

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable bed ! Super helpful staff
Stayed 1 night in Apr 2023
Response from Vasilis Guest Services Manager on Apr 10, 2023
Hello John.Such a joy to read your review. We are waiting for you!

10/10 Excellent

Irina

Stayed 1 night in Mar 2023
Response from Vasilis Guest Services Manager on Apr 4, 2023
hello IrinaThank you so mush for trusting us with your stay we will be waiting for you

4/10 Poor

sebastian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Vassilis Guest Services Manager on Jan 20, 2023
Dear Sebastian,We are so sorry to realise after your departure that we did not meet your expectations. Should you wish to assist us in becoming better please contact us with further details on how we could have made your stay a very pleasing experience. We are sincerely sorry and will be waiting for your detailed feedback.

6/10 Okay

Daniel

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good breakfast, that’s about it!
Never a 4* hotel. Rooms are very dated and desperately in need of renovation. Location is good and most tourist sites can be easily reached on foot. A word of warning though, there are a lot of homeless in the immediate vicinity of the hotel, wouldn’t normally be an issue for me but some literally going to “the toilet” in full view on a busy street in front of children.
Stayed 3 nights in Dec 2022
Response from Vassilis Guest Services Manager on Dec 14, 2022
Dear Daniel,We are very conserned about your review. We are at the very center of Athens close to everything. The hotel including the rooms has very recently been renovated, we give our best to upkeep it and we are sorry that you find them dated thus you did not report anything during your stay. Even though it is not related and should not be on our review since this is not related to our services, we would liek to take the opportunity and inform you that Athens center is definitely not a tourist only area and one will meet other type of people that includes less fortunate people likewise in any capital city of the word. We are deeply sorry that you did not enjoy your stay with us and the center of Athens, our team will continue trying hard to provide a high level of service at the heart of Athens.

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our 1 night stay wit the Polis Grand Hotel prior to embarking on our cruise. The staff was very helpful and responsive to emails as we were planning our trip. The rooms were immaculate and the included breakfast was amazing. The only negative was the street noise (we like to sleep with the window slightly open.) We definitely would recommend this hotel.
Response from Vassilis Guest Services Manager on Dec 21, 2022
Dear Karen,Thank you for your amazing review. We put our guests at the center of our attention and will continue doing so and finding ways to get better every time you return to us. We will be waiting for you.

10/10 Excellent

Timothy J

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff really worked hard to turn rooms over to allow for early check in as our cruise released us at 8am.
Response from Vassilis Guest Services Manager on Dec 2, 2022
Hello Timothy,We are so happy to read your review. Everybody gives their best to make sure that you, our valued Guests return excited like you did. Thank you for your trust and we will be waiting for you

10/10 Excellent

Brenda

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to plaka and many attractions. Staff very accommodating for our group. Found a light not working and reported it with timely response.
Stayed 1 night in Nov 2022
Response from Vassilis Guest Services Manager on Dec 2, 2022
Dearest Brenda,It feels so nice reading your review and knowing that you had such an amazing time. Thank you for being wonderful guests, we will be waiting for you in the future as well.

10/10 Excellent

Eric

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2022

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for walking to restaurants and shops and some historical locations. Breakfast was wonderful! Good bed
Stayed 2 nights in Nov 2022
Response from Vassilis Guest Services Manager on Nov 14, 2022
Hello Brenda,We could not be happier reading your review! Thank you for your trust,we can only promise that we will be giving our best to please you every time you will be staying with us. We are wawiting for you.

10/10 Excellent

Pamela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great. Restaurants and shops within walking distance. Hotel was beautifully maintained and breakfast was great with lots of options
Stayed 1 night in Oct 2022
Response from Vassilis Guest Services Manager on Oct 25, 2022
Dear Pamela,We are pleased to read that you found our services, location and premises very satisfying. We do our best to deliver on our promise and we can reassure you that this will remain the same if not better each time you will be staying with us.

10/10 Excellent

Ernest

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best part of my trip was the staff at this hotel. They welcomed us warmly and treated us as friends. I will return to this same hotel the next time we fly to athens. The front desk staff, the restaurant employees and especially the bartender and the servers was Excellent. They made us feel like we we at home!
Stayed 1 night in Oct 2022
Response from Vassilis Guest Services Manager on Oct 17, 2022
Dearest Ernest,There is no greater motivation for us to keep giving our best for our guests than receiving such feedback. Thank you for your trust and for your kind words we keep them close to our heart and will be waiting for you.

10/10 Excellent

Rose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant helpful staff. Delicious food and cocktails. Very comfortable bed. Thank you.
Stayed 1 night in Sep 2022
Response from Vassilis Guest Services Manager on Sep 23, 2022
Hello Rose! Thank you so much for your amazing review and for trusting us with your vacationing time. We will be waiting for you!

8/10 Good

Angelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the roof top bar
Stayed 6 nights in Aug 2022
Response from Vassilis Guest Services Manager on Oct 17, 2022
Deaqr Angelo,Thank you so much for trusting us with your vacationing time. We are glad that you were satisfied by your stay with us and loved our Polis Roof Top Bar / Restaurant. We will be waiting for you

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Guest Experience Team on Jul 5, 2022
Thank you very much for staying with us - we are thrilled to realize that you had a great stay here at the Polis Grand Hotel

8/10 Good

LUIS

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good attention from the staff
Stayed 4 nights in Jun 2022
Response from Katya Gerardi on Jun 13, 2022
Dear luis, Thank you for choosing us for stay in Athens. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to our hotel in the near future. Kindest Regards, Katya Gerardi Reservations and Guest Experience Agent

10/10 Excellent

avraham

Stayed 4 nights in Apr 2022
Response from Guest Experience Team on Apr 18, 2022
Dear Avraham, thank you for your stay and your time to review us .We are really excited to read that you had an excellent stay at our lovely Polis Grand Hotel. We look forward to welcoming you at the near future with kindest regards

10/10 Excellent

Moiz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and very friendly staff, with only one request they upgraded my room. Excellent location very near to metri station
Stayed 3 nights in Nov 2021
Response from Polis Grand Hotel Athens Staff on Nov 23, 2021
Dear Mr Moiz, We are so grateful to receive your kind feedback and happy to learn that you were greatly satisfied. Thank you for your kind words and we will be looking forward to welcoming you again on your next trip to Athens. Warm regards, Polis Grand Hotel Athens Staff

8/10 Good

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located in the heart of Athens. Short walk to the metro station and city busses right across the street. Very good breakfast. Restaurant on the rooftop has an amazing view, food and drinks are very good. I had no problems to get an early check-in upon debarkation of my cruise. Reception desk staff very friendly. Very good experience
Stayed 1 night in Sep 2021
Response from Katya Gerardi on Nov 5, 2021
Dear Jean, We are so grateful to receive your kind feedback and happy to learn that you were greatly satisfied. Thank you for your kind words and we will be looking forward to welcoming you again on your next trip to Athens. Warm regards, Polis Grand Hotel Athens Staff

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
I stayed just one night (in transit from the islands) but was very inpressed by this hotel. The rooftop bar was definitely the highlight. The staff member at check-in was also very friendly and had good banter. I would wholly recommend this hotel for a short city break stay.
Stayed 1 night in Sep 2021
Response from Katya Gerardi on Nov 5, 2021
Dear Alan, It is heartwarming to know that you enjoyed all of our services and our genuine welcoming. We do pay individual attention to all of our guests and we are deeply obliged to you for acknowledging in striking wording all that in your review. We will be happy to see you on your next visit to Athens. Best regards, Polis Grand Hotel Athens Staff

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and restaurant option
Stayed 3 nights in Aug 2021

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice but the area is very sketchy The breakfast is super good lits of variety
Stayed 1 night in Jul 2021
Response from Guest Experience Team on Aug 10, 2021
Dear valued guest , thank you staying with us and for your time to review us . We are centrally located in one of the most vivid areas of Athens combining business and leisure activities that can offer an authentic travel experience to the city explorers. We are very pleased that you highly rating our hotel , our facilities and services as well as our famous Greek buffet breakfast

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was within sight of the Acropolis of Athens. It was a long walk to the Acropolis but for the price it is excellent. Room was clean and staff was friendly. Breakfast was amazing. My only 2 issues was the shower is too small and the convenient roof top restaurant prices were a little higher than the other restaurants in the area. I would recommend this hotel.
Stayed 2 nights in Jul 2021

6/10 Okay

Nisar

Traveled with family
The room was very small. Especially with a baby. Breakfast was good though.
Stayed 2 nights in Jul 2021
Response from Guest Experience Team on Aug 10, 2021
Dear Nisar, thank you for staying with us and for your time to review us. We have a variety of rooms from standard rooms average 18 square meteres to suites with average size 36 square meters. The size of our rooms is average for Athens city hotels standards and hotel category. We are sorry that you did find our room comfortable enough and for the fact that you did not ask for a room upgarde during your stay with us. On the other hand we are very pleased that your liked our services and facilities and especially our authentic Greek breakfast experience

8/10 Good

Rita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good Hotel near omonia metro station
All was fine. the diner at the roof nice but it takes about one hour to get our food. The only and big problem in this hotel = the bathroom. the place of the toilet is so so so small. The location is good 3 min from Omonia metro station. Breakfast good.
Stayed 1 night in Jul 2021
Response from Guest Experience Team on Jul 9, 2021
Dear Rita, thanks for staying with us. We appreciate your review and we are really satisfied with your diner experience at our Acropolis view Roof Top Restaurant

10/10 Excellent

Ainsley

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth every penny
Room was perfect for one night in Athens. Front desk staff was friendly. Triple room was perfect for three sleepy travelers from the states. Comfy beds, nice shower, and a welcome drink! Rooftop bar was amazing with a killer view. Location was central to all tourist spots. A little bit seedy walk towards the acropolis, but hey, what can you expect from a huge city? I will definitely stay again.
Stayed 1 night in Jun 2021
Response from Vassilis Guest Services Manager on Jun 19, 2021
Dear Ainsley , Thank you so much for trusting us with your vacationing time here at the heart of Athens. We are so excited reading your review. Both our services and efforts are channeled towards one goal to make our Guests happy for staying with us and returning with the best memories from our city. We are glad we have succeeded to such extend to satisfy you and we will be waiting for you to return.

10/10 Excellent

anat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Vassilis Guest Services Manager on Jun 19, 2021
Dear Anat, Thank you so much for trusting us with your stay. We are glad that you were thrilled by our services, this is excactly what we try hard to achieve. We will be waiting for you.

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Guest Services Manager on Jun 10, 2021
Dearest Francisco We are happy that your were so satisfied by your experience staying with us. We do want the best and give our best for our Guests. We will be looking forward to seeing you in the near future.

2/10 Terrible

John, Ocean Springs Mississippi

Traveled with partner
Disliked: Staff & service
Hotel ripped me off. Refused to refund my hotel money that was canceled due to COVID 19. No fault of my own. no way to get to hotel when everything was canceled. All airlines where not flying. would have had to swim to get to Greece. Have emailed and get no response. say they have a no refund policy. Everyone one else that I used for this trip had a no refund policy a yet all of them refunded my money due to this being a pandemic and not my fault for not showing up. Avoid this hotel which is full of crooks. No honor at all. Also think Expedia ripped my off. this is one of their preferred hotels but they also refused to help get my money back. I saved a long time for this trip only to be ripped off by this hotel and Expedia. You would think a gold member would get better service. I spend a lot of money with them only to get ripped off. Will have to find a new travel site to use and also this is not a 5* hotel when they don't have the courtesy to refund your money due to this pandemic. want to give me a 12 month voucher. It's 8 months into this voucher and no end in site. Crooks who refuse to respond to my emails requesting a refund my money. All other hotels I booked in Greece had no problem refunding my money even though they had a no refund policy. No this place. Got to keep my money knowing I'll never get to us this credit. Really disappointing that they did this to me. Took a lot of money from me. Really sad service. Avoid this place. No customer service and no honor.
Stayed 18 nights in May 2020