Outdoor pool
Check availability

Reviews of Americas Best Inn & Suites - Decatur

2.5 out of 5
Americas Best Inn & Suites - Decatur
4095 Covington Hwy, Decatur, GA

Reviews

4.0
Rating 10 - Excellent. 0 out of 15 reviews" "
Rating 8 - Good. 2 out of 15 reviews" "
Rating 6 - Okay. 3 out of 15 reviews" "
Rating 4 - Poor. 3 out of 15 reviews" "
Rating 2 - Terrible. 7 out of 15 reviews" "

5.2/10

Cleanliness

5.2/10

Staff & service

3.6/10

Amenities

4.6/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

4/10 Poor

Susan

Liked: Cleanliness
Disliked: Property conditions & facilities
Not great
Pool closed—not notified when I checked in. Really, I would not have booked without the pool! Sounded like it might have been an inspection issue as it looked fine. Disappointed grandsons. They needed to tell me upfront.
Stayed 2 nights in Sep 2023
Response from Sam on Sep 5, 2023
Sorry for your inconvenience.pool was closed we are waiting for county.Also we have sign pool closed.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
10 minutes within arriving we saw someone get stabbed and a person shooting up behind the building. The pool was closed and they told us there would be no breakfast. The manager gave us a complete refund and we went to another hotel.
Stayed 3 nights in Jun 2021
Response from General Manager on Jun 15, 2021
We deeply apologize for your experience with us. If you believe you were a witness to a crime, we strongly encourage you to contact local authorities with more information. However, we were glad we could make amends by providing you a refund for unused nights, and we wish you safe travels.

2/10 Terrible

Khalilah

Traveled with family
Disliked: Cleanliness, staff & service
Stayed 2 nights in Mar 2021

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Do not go I would not recommend this place to anyone
Stayed 1 night in Mar 2021
Response from Guest Relations on Mar 26, 2021
It is unfortunate you didn't enjoy your visit. We would love to know what you did not like, so we can improve. Take care, and we are eager to hear from you.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was bed bugs no free breakfest i just want my money back the place was nasty i need a refund
Stayed 1 night in Feb 2019

2/10 Terrible

Donte

Business traveler
Disliked: Staff & service, property conditions & facilities
They need to Tear that hotel and rebuild. Looks like mild due on the walls
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness
Good price, right off the highway. $20 Uber ride to downtown
Stayed 2 nights in Feb 2019

8/10 Good

Tiffany, Atlanta, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and convenient
The staff was courteous, the room and bathroom was clean, and the price was reasonable for the experience I received. The location was also convenient. There was a gas station and a Wendy’s next door and three buses ran by the hotel. Lyft service was also easy to access. I will be going back.

6/10 Okay

Bri, T

Liked: Staff & service
Ok hotwl
Outside perimeter is nice, it has 3 levels and not far from highway and fast food places. Check in was smooth but I got assigned a dirty room when I arrived. I complained to the front desk about it and they switched me to a cleaner room. Bed was comfortable and TV has a good cable selection.

2/10 Terrible

Thomas, Michigan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse place I have ever stayed
It took a half an hour for someone to come to front desk. It took another half hour for someone to figure out I had a reservation there. The room was very filthy and smelled like old feces. When I got up in the morning the so called continental breakfast came from a coffee urn that was broken the so called pastries were wrapped in cellophane. There was no juice or anything else to eat. Due to the neighborhood it was in the staff had to change the Hotel keys everyday. We could not go to another hotel because it was Memorial day and all the hotels in area were full

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
Too expensive for what you get
Everything was unplugged so it was a challenge to find our way around until we figured it out. We got charged 90 for the only room left even though Expedia said we booked one for 55.

6/10 Okay

Verified traveler

Disliked: Room comfort
Basic accomodations near freeways
pillows were very flat. otherwise clean and efficient.

6/10 Okay

Pinky, Decatur, GA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The first Hotel that I will not stay at again.
Well the first thing that was not right upon arrival I was told that I had two rooms booked when I only had one so I call the hotel head quarters and was told to call Expedia when I call I was informed that I did have one room. The receptionist was not very friendly And when we went to get in the pool it was not open and was told it would be open until july that was one reason for going to the hotel. So then I was told to just check-out sunday morning and get my money back for the next day so that messed up all my plans for my grandson's birthday party. So overall I will not Stay There again.

4/10 Poor

Kevin, Sewell, NJ

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Workable but not good
The staff was friendly and the room was serviced ok, and it had all the features that were advertised, but it was a mediocre room. There was no weather stripping on the doors, and while the room was still comfortable enough in March, it let in a fair amount of outside noise. The pillows on the bed were the thinnest we've ever seen. The advertisement says free breakfast and free internet, both of which are true, but the internet signal was spotty, at least in our room, and the breakfast is very minimal. We've stayed in other rooms that had similar ratings (3.4/5 at the time we booked it) on Expedia and this one was a step down.