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Reviews of Americas Best Value Inn Decatur, GA

2 out of 5
Americas Best Value Inn Decatur, GA
2574 Candler Rd, Decatur, GA

Reviews

6.2
Rating 10 - Excellent. 29 out of 147 reviews" "
Rating 8 - Good. 32 out of 147 reviews" "
Rating 6 - Okay. 30 out of 147 reviews" "
Rating 4 - Poor. 26 out of 147 reviews" "
Rating 2 - Terrible. 30 out of 147 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Good

Carlton

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay. For this price point. I can't complain
Stayed 2 nights in Mar 2024

4/10 Poor

Albert

Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms was dirty.wall was stain.no working ice machine. Linen stain .floors not swept or mop
Stayed 3 nights in Feb 2024
Response from Guest Relations on Feb 15, 2024
Dear Albert,Thank you for reaching out, though we regret the experience you've described, especially regarding our accommodations. It is genuinely upsetting to hear this, as we work hard to impress. Nonetheless, thank you for bringing your concerns to our attention. Our dedicated team will address them immediately and ensure we always present our property and all we offer in the best light. As your travels continue, we wish you well and hope you consider returning and giving us another chance to change your perceptions.

10/10 Excellent

Mossie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and fabulous ☺️
Stayed 3 nights in Feb 2024

10/10 Excellent

Keywon

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2024

6/10 Okay

Courtney

Business traveler
Disliked: Amenities
Just needs to make sure amintys work
Stayed 1 night in Jan 2024

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the cleanliness of the whole place
Stayed 2 nights in Jan 2024

6/10 Okay

Jessica

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
Par
It was pretty clear the place hadn't been cleaned that day or maybe for a while. Fresh soap was nice along with the large mini fridge, microwave and TV with cable. Worth the rate, but I wouldn't stay here often.
Stayed 1 night in Jul 2023

2/10 Terrible

Jay

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
If you are thinking of booking at this location. DO NOT.
Stayed 1 night in Jun 2023
Response from Guest Relations on Jun 9, 2023
Dear Jay,We sincerely apologize that your time at our property failed to meet your expectations. Our team is constantly searching for ways to improve our guest experience, so please reach out to us offline to discuss what we could've done better during your stay. Thank you for taking a moment to share your thoughts, and we wish you well.

6/10 Okay

Courtney

Disliked: Cleanliness
It was just som.where to lay your head at nothing was good about it they the that property is unpleasant but u have no choice if u don't have any where to go
Stayed 1 night in May 2023

6/10 Okay

Courtney

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It horrible nets in room waist of money
Stayed 1 night in Apr 2023

6/10 Okay

Jarinya

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Apr 2023

2/10 Terrible

Susan, Sarcoxie

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst it is right across from tent city homeless people and all night people are knocking on doors asking for money!!!! I do not recommend this place and expedia should remove them from the hotel list!!! YUCK
Response from Guest Relations on Mar 24, 2023
Dear Susan,It's unfortunate to hear that you didn't have a good time with us, and we apologize for any disturbances during your visit. We'll keep your comments in mind for the future, and we hope you'll consider giving us another chance soon.

10/10 Excellent

Jen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice. Fixtures bedding included. Everything was clean and access was very good.

10/10 Excellent

Michael

Stayed 1 night in Feb 2023

2/10 Terrible

Kayla

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Where do I begin the door has so much light and wind coming thru I had to put the chair with one of my bag in it to hold i tightly close. The mattress was hard a rock it was a king size bed with 3 flat pillows on it. The walls had holes in them and the walls was filthy. The bathroom toilet paper holder was about to fall off the wall. The towel was very hard and our 2nd night they gave us towels that look like a mechanic clean his dirty and oily hands on. The tv on the first night kept freezing up and we thought we need batteries went and got some and that didn't fix the issue. The front desk clerk came down and reset the tv finally could watch TV. There are some many people around hanging out near the property. A lady in a wheelchair undressing in the street in front of the hotel another man hiding behind the dumpster. We couldn't even get any ice the ice machine was broke It was very scary and unsafe I would not recommend anyone to stay at this hotel.
Stayed 2 nights in Nov 2022

4/10 Poor

Sebrenia

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
NOTHING I LIKED, THEFT BY UNAUTHORIZED CLEANING. STOLE MY NEW UNDERWEARS, TOILETRY ITEMS, WATER. UNACCEPTABLE AND PRICES TO HIGH FOR QUALITY OF HOTEL.
Stayed 1 night in Oct 2022
Response from Guest Relations on Nov 1, 2022
Dear Sebrenia,Thank you for reaching out, though we are saddened to learn that you didn't have the high-quality visit we strive to provide our valued guests. Please accept our sincere apologies that your stay fell below your expectations. We assure you that our dedicated team is well-trained and respectful of our guests' belongings, as your safety and comfort are of utmost importance to us. Additionally, though we aim to keep our prices competitive, we value your concerns and will share them with the respective team. In the future, we hope you consider giving us another chance to change your perceptions.

8/10 Good

Abdulaziz

Stayed 1 night in Jul 2022

4/10 Poor

Abraka

Liked: Cleanliness
Disliked: Staff & service, amenities
I had no idea the property was in a neighborhood riddled with poverty and drugs and drug abuse. I didn't expect that. The property was clean and it wasn't loud, I just didn't expect to see that coming from out of town. It was grey duct tape all over my room floor, for some reason. AND the staff issued me an extended hourly stay, but changed his mind and made me leave at regular checkout time, which means I had to rush and pack and get out of the room. It was unfair and they will NOT gain any more business from me
Stayed 2 nights in Aug 2022
Response from ABVI on Aug 24, 2022
Thank you for your feedback but late checkout are paid checkout.

2/10 Terrible

Darion

Stayed 1 night in Aug 2022

2/10 Terrible

Devante

Stayed 1 night in Jul 2022

2/10 Terrible

Jeannie

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel was horrible. We had bedbugs and hookers walking around outside. One of the reservations the hotel said they didn’t have. We went and stayed at a different hotel. You should not be making reservations for this dump.
Stayed 3 nights in Jun 2022
Response from General Manager on Jul 6, 2022
Dear Jeannie, Though it's disheartening to hear that you didn't have the high-quality stay you expected and deserved from us, we are grateful you reached out. We do undergo regular pest control procedures; however, we will conduct a complete evaluation to determine where we may have fallen short during your stay. Thank you for letting us know what was not to your satisfaction, as this will allow our team to reflect and improve in the areas that matter most to you. We wish you well and hope you'll consider giving us another try someday.

2/10 Terrible

Harold

Traveled with family
Disliked: Property conditions & facilities
Unsafe area. People loitering in the parking lot. Prostitution and drug activity.
Stayed 1 night in Jun 2022
Response from ABVI on Jun 28, 2022
Thank you for feedback.

10/10 Excellent

Bijal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from ABVI on May 12, 2022
Thank you for your feedback.

2/10 Terrible

David

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from ABVI on Apr 18, 2022
Thank you for your feedback.

2/10 Terrible

Albert

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The floors was not clean or mop.sheets had stains .shower had hair in them.people making drug sale .there hookers walking around.the housekeeping was using towels to clean the room floors. Microwave was nasty n not clean
Stayed 4 nights in Mar 2022
Response from Guest Relations on Mar 25, 2022
Dear Albert, It's unfortunate to hear that you experienced a lack of cleanliness during your visit. We'll discuss your comments with our housekeeping team to ensure that this sort of thing doesn't happen again. Despite this, we hope you'll come back and give us another chance in the future.

2/10 Terrible

T

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great. I was greeted by name. They were very courteous. I got a good rate.
Stayed 1 night in Feb 2022

4/10 Poor

Rachard

Disliked: Cleanliness, staff & service
I didn’t even show up and they tried to take my money.
Stayed 2 nights in Feb 2022
Response from ABVI on Feb 10, 2022
Thank you for your feedback but you need check your reservation policy.

2/10 Terrible

Brendaja

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel
They didn’t tell us until we got there that we couldn’t have friends over and that was not the reason we booked the hotel & front service clerk was a real jerk
Stayed 1 night in Feb 2022
Response from ABVI on Feb 10, 2022
At registration there was only two guest registered and we strictly don’t allow visitor in the room.

10/10 Excellent

Kissirfur

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

6/10 Okay

Celestine

Business traveler
Stayed 1 night in Jan 2022

8/10 Good

Robert L

Liked: Property conditions & facilities, room comfort
Overcharged
Upon checking in my room 401 at the motel 6 the door was open the ceiling was linking and I was double charge for the same day. I had to cancel my online appointment and now I’m knocked out from my awards which I find very unfair, I never experienced anything like this and I’m sure something should be done because I’m a valuable customer and this should be reviews because I don’t have to settle for these conditions which wasn’t my fault due to the new audit
The door wasn’t video but it doesn’t automatically lock so using the card did not work but the ceiling was linking last night
Stayed 1 night in Jan 2022

6/10 Okay

Julie

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
it's in a not so nice area. Random people kept knocking on the door all night. Room itself wasn't horrible. Bed was comfortable. Water hot. For the price it's an overall good deal, just hated the area
Stayed 1 night in Jan 2022
Response from Abvi on Jan 16, 2022
Thank you for your feedback.

10/10 Excellent

Bryanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in Jan 2022

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Comfortable Room
We ignored the poor older reviews online and were glad we did. The place seems to have undergone a recent renovation, so likely the owners took a cue from those pre-2020 complaints. The room was nice - if spare - and well lit. The microwave and fridge were clean and working. There was no desk if you needed a workspace, and the WiFi seemed a bit slow. Also, there was no place to hang up clothing and - oddly - no hooks inside the bathroom for a change of clothes. All in all though, we were comfortable there throughout our four day stay. One other positive feature: Rooms are entered from outside instead of via a common hallway, a point of concern if you're reading this while Covid is still ongoing.
Stayed 4 nights in Dec 2021

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from ABVI on Jan 2, 2022
Thank you for the feedback.

2/10 Terrible

Markeisio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked my stay in route to the hotel, was not allowed to check in, requested a refund and was told the go to hell by management and they refused to accommodate me. The manager Uttered racial slurs and homophobic remarks that were totally uncalled for! The hotel also would not cooperate with Expedia is attempting to refund my money! They are terrible people and should not work in hospitality….
Stayed 1 night in Dec 2021
Response from ABVI on Dec 14, 2021
Thank you for your feedback. Guest try to check inn early morning but not willing to pay early check inn fee and reservation was booked under promo rate and it was non refundable and non-cancelable.

8/10 Good

Edna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the motel
Stayed 2 nights in Nov 2021

8/10 Good

Jane

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2021

8/10 Good

Ray

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room, questionable neighborhood
Room was surprisingly nice. Hotel was average for it's level. I was very happy with the room. It had recently been updated and was very nice, except for the office chair.
Stayed 1 night in Oct 2021
Response from Americas Best Value Inn on Oct 10, 2021
Thank you for your feedback.

2/10 Terrible

Iris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very terrible customer service
Stayed 2 nights in Jun 2021
Response from Abvi on Jun 22, 2021
Thank you for your feedback

6/10 Okay

Pedro

Traveled with family
Disliked: Property conditions & facilities, room comfort
NEVER AGAIN!!!!
This place is located next to many restaurants and stores but you wont be outside past 7 pm unless you are a daredevil. I was surprised they did not have ice. I used my own coffee maker because there was non. There is no closet and not even a nail to hang a shirt.. AWFUL PLACE
Stayed 2 nights in May 2021
Response from ABVI on May 23, 2021
Thank you for your feedback

8/10 Good

Clorissa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was to dislike they had roaches etc.. I could even check in
Stayed 1 night in Mar 2021
Response from Americas Best Value Inn on Mar 17, 2021
Thank you for your feedback

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I had a nice stay. The only issue was the microwave door looked like someone had dropped it and the glass front was completely shattered and the handle was gone.
Stayed 1 night in Feb 2021

4/10 Poor

Leon

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Jan 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
The room wasn't clean, had smoking products in it when it was suppose to be a non-smoking room. When i first setup the reservation it said i can pay at the location the day i get there but instead they charge my card anyway before I got there.
Stayed 1 night in Dec 2020
Response from Americas Best Value Inn on Dec 13, 2020
Thank you for your feedback

4/10 Poor

Eric

Traveled with group, Business traveler
Disliked: Room comfort
Stayed 1 night in Dec 2020

2/10 Terrible

Ro, Texas

Business traveler, Traveled with family
Disliked: Amenities, property conditions & facilities
People walking and being loud all night didn’t feel secure didn’t get much rest
Stayed 1 night in Oct 2020
Response from Americas Best value inn on Oct 18, 2020
Thank you for your feedback.