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Reviews of Atlanta Evergreen Lakeside Resort

4 out of 5
Atlanta Evergreen Lakeside Resort
4021 Lakeview Drive, Stone Mountain, GA

Reviews

7.4

Good

Rating 10 - Excellent. 139 out of 344 reviews" "
Rating 8 - Good. 68 out of 344 reviews" "
Rating 6 - Okay. 50 out of 344 reviews" "
Rating 4 - Poor. 48 out of 344 reviews" "
Rating 2 - Terrible. 39 out of 344 reviews" "

8.2/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Jodi

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Staff was extremely unaccommodating.
Stayed 3 nights in Mar 2024
Response from Director of Rooms on Mar 29, 2024
Dear Jodi, Thank you for giving us your feedback regarding your stay. Please accept our apologies for the concerns you had with our associates. We strive to deliver exceptional service, and we are sorry for the disappointing experience during your time with us. We have shared your comments with the appropriate individuals to ensure this is not repeated. We hope you will give us another chance to show our commitment to superior hospitality.Best Regards,Juwana Jones,Director of Rooms

4/10 Poor

Karen

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The fees! Paid $20 for parking at gate then charged $70 in fees which included parking. $29 for breaksfast which would have been ok but it was buffet and horrible. The staff was nice. Elevator were not working properly and covers werent on the controls. The room was nice but 5 hangers for guests and no drawers to for clothes. Bathtub was not updated and needed to be cleaned. Dogs barked all night. Inside pool hadnt been cleaned and hot tub closed.
Stayed 2 nights in Mar 2024
Response from Director of Rooms on Mar 27, 2024
Dear Karen, Thank you for being our guest at our resort and for the review. We sincerely apologize for the billing concern that you are having and appreciate you bringing these concerns to our attention. We will address your comments appropriately. We are also sorry for the issues you encountered with the elevator and for the inconvenience caused due to the cleanliness issues mentioned. We have taken note of your feedback as we are constantly striving for ways to improve our guest experience. On a positive note, we are happy you liked our devoted associates and clean accommodations. We are grateful for your patience and hope to see you again to regain your trust and provide you with the flawless stay you deserve.Best Regards,Juwana Jones,Director of Rooms

10/10 Excellent

LaFarraih

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay
Stayed 1 night in Mar 2024
Response from Director of Rooms on Mar 19, 2024
Dear LaFarraih, It was a pleasure to welcome you to Atlanta Evergreen Lakeside Resort. We focus on creating a memorable experience for our guests, and your kind words are much appreciated. We are glad that we exceeded your expectations and that you loved so much about your stay. We look forward to many more visits with you.Best Regards,Juwana JonesDirector of Rooms

6/10 Okay

Sydney

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Director of Rooms on Mar 18, 2024
Dear Sydney, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Best Regards,Juwana JonesDirector of Rooms

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The large park area surrounding property.
Stayed 1 night in Mar 2024
Response from Director of Rooms on Mar 17, 2024
Dear James, Thank you for choosing Atlanta Evergreen Lakeside Resort and sharing your experience. We appreciate you sharing how much you enjoyed your time with us and our great location here in the heart of one of Georgia's best-loved attractions. We hope to host you again any time your travels bring you this way.Best Regards,Juwana JonesDirector of Rooms

2/10 Terrible

Marcia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property overall was nice. This was my 3rd anniversary and I thought this would be a nice, relaxing enjoyable trip. Eddie Murphy was filming at the resort so certain areas were closed off throughout the day. We were not notified any filming was taking place. The police redirected me to go another way to come back in the resort and I was lost for over an hour. I was so frustrated. Also all of the attractions were closed and it was not on the website. So we were not able to ride the sky ride or the train. The view from our room was nice and relaxing. The staff were nice. I would’ve liked some type of compensation for the inconvenience but all I received was an apology.
Stayed 3 nights in Mar 2024
Response from Management on Mar 17, 2024
Dear Marcia, Thank you for choosing to stay with us for your anniversary. We apologize for your disappointment regarding certain areas not being available and that this was not conveyed to you earlier. It is never our intention to mislead; therefore, we apologize for any miscommunication and frustration this caused. We will share your comments appropriately as we continually strive to improve our efforts. We hope you will revisit, as we would welcome another opportunity to make your next stay exceptional.Best Regards,Juwana JonesDirector of Rooms

6/10 Okay

Elizabeth

Traveled with family and small children
The surroundings are beautiful, all the nature and trails are great. The hotel itself is not all the best. Staff is ok, not very welcoming but they tried to be friendly. The rooms are outdated and seems like they needed to be dusted. There were dead bugs in the bathroom.
Stayed 2 nights in Mar 2024
Response from Director of Rooms on Mar 14, 2024
Dear Elizabeth, Thank you for being our guest and sharing your observations. We are glad you liked our ideal location, but we apologize for the issues you encountered regarding cleanliness and the overall look and feel of your accommodations. Please rest assured that we will discuss your concerns and take appropriate measures to address the problems and prevent future occurrences. We certainly understand your frustration and appreciate your patience in these matters. We hope to have another opportunity to regain your trust in our services on your next stay.Best Regards,Juwana Jones,Director of Rooms

10/10 Excellent

Angela

Stayed 1 night in Feb 2024
Response from Director of Rooms on Mar 25, 2024
Dear Angela, Thank you for the generous rating of your stay at the Atlanta Evergreen Lakeside Resort! We're thrilled that you were pleased with our hospitality, our accommodations, and our complimentary amenities. It was our pleasure having you as our guest, and whenever your travels bring you to the area, we hope to see you again!Best Regards,Juwana JonesDirector of Rooms

8/10 Good

Deborah

Liked: Cleanliness, staff & service
The indoor pool was not available, and the lift to stone mountain was not operating. The room was clean and comfortable. Overall, we had a very pleasant stay
Stayed 1 night in Feb 2024
Response from Director of Rooms on Feb 24, 2024
Dear Deborah, Thank you for evaluating your recent stay at Atlanta Evergreen Lakeside Resort. We are pleased to know your overall visit was pleasant, and you were especially delighted with our comfortable accommodations. However, we are sorry for any inconvenience caused due to the lack of a working elevator and understand the frustration this caused you. We also regret your disappointment with the indoor pool. We have taken note of your comments as we are continually striving for ways to improve. We are grateful for your patience and look forward to welcoming you again.Best Regards,Juwana Jones,Director of Rooms

8/10 Good

Nicole

Stayed 2 nights in Feb 2024
Response from Director of Rooms on Mar 25, 2024
Dear Nicole, Thank you for choosing our hotel and providing your rating. We are delighted you enjoyed everything about your stay at Atlanta Evergreen Lakeside Resort! We hope to be your home away from home when you are in this area, and we look forward to your next visit with us.Best Regards,Juwana JonesDirector of Rooms

10/10 Excellent

Macphonia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the quiet.!!!
Stayed 7 nights in Nov 2023
Response from Director of Rooms on Feb 15, 2024
Dear Macphonia,It was a pleasure to welcome you to Atlanta Evergreen Lakeside Resort. We focus on creating a memorable and quiet experience for our guests, and your kind words are much appreciated. Thank you again for sharing your experience with others, and we look forward to many more visits with you.Best Regards,Juwana JonesDirector of Rooms

10/10 Excellent

Terrence

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I Love This Place And I Love Stone Mountain…I Had A Room With A Lake View That Was Awesome…I Will Be Back…
Stayed 1 night in Feb 2024
Response from Director of Rooms on Feb 15, 2024
Dear Terrence,Thank you for choosing Atlanta Evergreen Lakeside Resort during your visit to Stone Mountain. We are thrilled to read you loved our location and the breathtaking views from our rooms. We look forward to welcoming you back soon.Best Regards,Juwana JonesDirector of Rooms

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property on the grounds in Stone Mountain Park. Convenient.
Stayed 2 nights in Feb 2024
Response from GENERAL MANAGER on Feb 12, 2024
Dear Natalie, Thank you for choosing Atlanta Evergreen Lakeside Resort during your visit to Stone Mountain. We appreciate you sharing how much you enjoyed your time with us and our great location here in the heart of one of Georgia's best-loved attractions. We look forward to hosting you again any time your travels bring you this way.Best Regards,Juwana Jones,Director of Rooms

8/10 Good

Tim

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice resort to stay at but they should cover the park fee of $20 if you are staying there especially since all the activities were shut down and only thing we could do is nature trails.
Stayed 1 night in Feb 2024
Response from Director of Rooms on Feb 7, 2024
Dear Tim, Thank you for taking the time to evaluate your recent stay at Atlanta Evergreen Lakeside Resort. We are pleased to know that you enjoyed your overall visit. However, we regret not meeting all of your expectations. We are grateful for your patience and look forward to welcoming you again.Best Regards,Juwana Jones,Director of Rooms

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful view with a quiet and cozy room overlooking the lake. The only minor inconvenience was parking. Couldn’t tell between valet reserved spots and customer self parking
Stayed 1 night in Jan 2024
Response from Director of Rooms on Feb 7, 2024
Dear David, Thank you for choosing to stay at Atlanta Evergreen Lakeside Resort and for the feedback. We are pleased to know you were delighted with our comfortable accommodations and fantastic views. However, we regret any inconvenience you faced while here. We are grateful for your comments and look forward to welcoming you again.Best Regards,Juwana Jones,Director of Rooms

6/10 Okay

Nathan

Traveled with group, Traveled with family
Disliked: Property conditions & facilities
This hotel is extremely average and, in some respects, below average. The bathtub drained extremely slowly which makes for a gross showering experience. The staff is friendly but not overly helpful or knowledgeable. Dining options are very limited (we were there in February so that may be the reason). Rooms are decent but showing some ware. The halls had a strange smell to them. Indoor pool was nice but hot tub was not operational (again the season). It was very safe and quiet (one in our party had a neighbor playing loud music late). I would stay there again but it’s not a four or five star experience.
Stayed 2 nights in Feb 2024
Response from Director of Rooms on Feb 5, 2024
Dear Nathan, Thank you for staying with us and sharing your feedback. We appreciate you pointing out particular items that you liked and also where we can improve. We are committed to offering the best experience for our guests, and we will use your comments for future improvements. Thank you for choosing us and taking the time to leave your review. We look forward to the opportunity to welcome you back soon.Best Regards,Juwana Jones,Director of Rooms

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Juwana Jones Director of Rooms on Jan 29, 2024
Dear Michael, Thank you for your recent stay at the Atlanta Evergreen Lakeside Resort and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting the city. We enjoyed having you as our guest, and we hope to see you again soon. Best Regards,Juwana JonesDirector of Rooms

10/10 Excellent

racquel

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Director of Rooms on Jan 19, 2024
Dear Racquel, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Atlanta Evergreen Lakeside Resort. We look forward to your return and wish you all the best with your future travels. Best Regards, Juwana Jones Director of Rooms

8/10 Good

Savita Jeffrey

Love my lakeside room. But it was a little cold.
Stayed 4 nights in Jan 2024
Response from Director of Rooms on Jan 19, 2024
Dear Ms. Jeffrey, Thank you for taking the time to evaluate your recent stay at Atlanta Evergreen Lakeside Resort. We are pleased to know you were delighted with our Lakeside accommodations. However, we regret any inconvenience you faced while here and appreciate your patience. We look forward to seeing you again.Best Regards,Juwana Jones,Director of Rooms

6/10 Okay

Myriam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smells like someone has smoke or some Weird smell ; however it was a non- smoking room - horrible smell - I got a headache from this smell
Stayed 1 night in Jan 2024
Response from Director of Rooms on Jan 10, 2024
Dear Myriam, Thank you for staying with us and sharing your experience. We regret the inconvenience you have encountered during your recent stay with us. We understand the importance of providing a comfortable environment for our guests. We apologize for the issues in your room and the frustration it caused. This matter has been promptly addressed with our housekeeping associates to ensure a thorough inspection and effective resolution to prevent any reoccurrence. Your feedback is invaluable in helping us maintain the high standards we aim to offer our guests. In addition, we appreciate your patience and understanding as we continuously strive to enhance our guests' stay. We are grateful for your patience and look forward to the opportunity of welcoming you back for a more gratifying experience.Best Regards,Juwana JonesDirector of Rooms

2/10 Terrible

yisel

Stayed 4 nights in Dec 2023
Response from Director of Rooms on Jan 9, 2024
Dear Yisel, It is disappointing to learn that we did not live up to our usual high standards, and we are truly sorry your visit was anything less than satisfactory. We hope you will give us another chance to provide you with a much-improved experience.Best Regards,Juwana Jones,Director of Rooms

10/10 Excellent

Leydi

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Director of Rooms on Jan 9, 2024
Dear Leydi, Thank you for posting such a generous rating. It is a pleasure to know we exceeded your expectations. We enjoyed having you as our guest at Atlanta Evergreen Lakeside Resort, and we hope to see you again soon. Best Regards,Juwana Jones,Director of Rooms

2/10 Terrible

Dan, Chattanooga

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They charge a resort fee that is not justified. The Marriott that ran it for years never charged a resort fee of $35. You already pay to come into the Stone Mtn park. The breakfast is $30 per person, but you are getting what they serve at Days Inn for breakfast. Not a very good value for your money. The pool did not have pool towels and the indoor jacuzzy not working.
Stayed 2 nights in Dec 2023
Response from Director of Rooms on Jan 4, 2024
Dear Dan, We focus on connecting with our guests and your feedback helps us strengthen our guest experience. We always want our guests to enjoy our optimal location, hospitality, and enhanced accommodations. Therefore, we are disappointed that your visit did not meet your expectations. We also regret the inconvenience you had with the resort fees. These fees are listed on our website, and we will share your comments appropriately. Thank you for choosing us, and we hope you will give us another opportunity to confirm why we are an excellent value when visiting the Atlanta area. We wish you all the best with your travels.Best Regards,Juwana JonesDirector of Rooms

10/10 Excellent

mary gray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location. I was in a lakeview room and the morning view was amazing.
Stayed 2 nights in Dec 2023
Response from Director of Rooms on Jan 3, 2024
Dear Ms. Gray, Thank you for choosing Atlanta Evergreen Lakeside Resort during your visit to Stone Mountain. We appreciate you sharing how much you enjoyed your time with us and our great location here in the heart of one of Georgia's best-loved attractions. We hope to host you again any time your travels bring you this way.Best Regards,Juwana JonesDirector of Rooms

4/10 Poor

Kim

Traveled with family
Liked: Cleanliness, staff & service
Beautiful place. We love SM. However, the room was not stocked. No soap nor shampoo. Did not bring clean towels on day 2. The food (which was over priced) was not good. And we had to endure an enormous amount of marijuana smell. We will not go back.
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 10, 2024
Dear Kim, Thank you for evaluating your stay with us. While we are happy to know you liked our elegant property, we regret that your room was not well stocked with enough in-room amenities. Furthermore, we are sorry for not being attentive to your needs and for your dissatisfaction with the food we serve. We will discuss your comments with our culinary team to see where we can do better. We will also follow up on your additional remarks accordingly as we are committed to providing a fresh and comfortable environment for our guests. We are grateful for your patience and for the feedback that helps us improve our services. We hope to have another chance to show you our commitment to delivering flawless accommodations and exceptional hospitality. Best Regards,Juwana Jones,Director of Rooms

10/10 Excellent

Nita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Director of Rooms on Dec 28, 2023
Dear Nita, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Atlanta Evergreen Lakeside Resort, and we look forward to your future visit. Best Regards, Juwana Jones Director of Rooms

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Won't be back
Service was great but that's the only good part. What kind of a resort doesn't have a restaurant or bar open until at least 11pm? We got in a little past 10pm and had to order delivery because NOTHING was open on property for food or drinks. The room was extremely plain. No microwave, no shelves in the shower or bathroom for your things or the towels. All the towels were in the closet.
Stayed 2 nights in Dec 2023
Response from Director of Rooms on Dec 22, 2023
Dear Guest, Thank you for taking the time to evaluate your stay. We are sorry for not meeting your expectations and the concerns you had with the lack of our amenities. We appreciate you pointing out particular items where we can improve. We are diligently working on expanding and enhancing our offerings as we are committed to providing the best experience for our guests. Your valuable insight will further help us to do so in the coming months. On a positive note, we are glad you liked our devoted associates. We hope you will return and allow us to show you the hospitality we are known for providing.Best Regards,Juwana JonesDirector of Rooms

2/10 Terrible

Mary

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is on Stone Mountain park so has many resources. It has the potential for being an amazing resort. However, it is short staffed with unhelpful staff. There were many dogs in the dog rooms who were left by their owners and barked all day. The dog area was on a cliff and covered in trash. The indoor pool was closed and only the bar was open in the evening for food. No maid service period. I can’t believe how much I paid for this stay.
Stayed 3 nights in Dec 2023
Response from Director of Rooms on Dec 22, 2023
Dear Mary, Thank you for giving us your feedback regarding your stay. Please accept our apologies that our associates were not responsive to your needs. We strive to deliver exceptional service, and we are sorry for the disappointing experience during your time with us. We have shared your comments with the appropriate individuals to ensure this is not repeated. We appreciate you pointing out particular areas where we can improve. We are diligently working on expanding and enhancing our offerings as we are committed to providing the best experience for our guests. We are grateful for your patience and hope you will give us another chance to show our commitment to superior hospitality. Best Regards,Juwana JonesDirector of Rooms

8/10 Good

Lisa R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GENERAL MANAGER on Dec 22, 2023
Dear Lisa, It was a pleasure to welcome you to Atlanta Evergreen Lakeside Resort. We focus on creating a memorable experience for our guests, and your kind rating is much appreciated. We are glad that we exceeded most of your expectations and that you loved so much about your stay. Thank you again for sharing your experience, and we look forward to many more visits with you.Best Regards,Juwana Jones,Director of Rooms

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am not sure what happened to this hotel, but it is not how it used to be. The front desk associates were extremely rude, had difficulty getting service for a backed-up sink, and provided one towel set in the room for a room reserved for 4 individuals,...and many more. There are plenty of really good hotels nearby and would highly suggest you see what is available nearby.
Stayed 1 night in Dec 2023
Response from GENERAL MANAGER on Dec 22, 2023
Dear Valued Guest, Thank you for sharing your recent experience with us. We are genuinely sorry that your stay did not meet your expectations, especially considering your positive past experiences with our hotel. Your feedback is crucial in helping us identify areas for improvement, and we will address the service issues you encountered. We are committed to ensuring that your next visit will be the outstanding stay we are known for. We value your loyalty and hope to have the privilege of welcoming you back soon.Best Regards,Juwana Jones,Director of Rooms

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Stay
Awesome Stay, Wonderful place to return to after spending the day in the Park during the Christmas spectacular!
Stayed 2 nights in Dec 2023
Response from Director of Rooms on Dec 19, 2023
Dear John, Thank you for choosing Atlanta Evergreen Lakeside Resort for your recent stay and for sharing your experience. We were pleased to know how much you enjoyed our excellent service, amenities, and convenient location. We love that our guests can enjoy one of Georgia's most celebrated natural attractions within the lush oasis of Stone Mountain Park. We hope to have the pleasure of hosting you again soon.Best Regards,Juwana JonesDirector of Rooms

8/10 Good

kelsey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Juwana Jones Director of Rooms on Dec 19, 2023
Dear Kelsey, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Atlanta Evergreen Lakeside Resort.Best Regards,Juwana JonesDirector of Rooms

4/10 Poor

Charles, Fayetteville

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful building and grounds. Understaffed. Check-in was terrible. And this wasnt the first time. Have stayed here twice this year and Check-in is a cluster. But worse than that, water for the shower was lukewarm at best. Will not stay here again
Stayed 1 night in Dec 2023
Response from Juwana Jones Director of Rooms on Dec 19, 2023
Dear Charles, Thank you for taking the time to share your review. We are sorry for the water temperature issue you encountered during your stay. Your total comfort is essential to us. Your patience and understanding will be greatly appreciated in the meantime. We also apologize for the concerns you had during check-in and the service shortfalls you experienced. We will share your comments with appropriate individuals so such matters do not happen again. We are grateful for your feedback, and we hope you will give us another chance to host you again.Best Regards,Juwana JonesDirector of Rooms

8/10 Good

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Dec 2023
Response from Director of Rooms on Dec 18, 2023
Dear Crystal, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Atlanta Evergreen Lakeside Resort. We hope to have the pleasure of doing so again on your next visit to the area.Best Regards,Juwana Jones,Director of Rooms

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Director of Rooms on Dec 13, 2023
Dear Mark, Thank you for choosing Atlanta Evergreen Lakeside Resort. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,Juwana Jones,Director of Rooms

10/10 Excellent

Karem, Jacksonville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is my second time staying here and we love it .
Stayed 1 night in Dec 2023
Response from Director of Rooms on Dec 11, 2023
Dear Karem, We are delighted to read this was your second stay with us. Nothing pleases us more than to know we have provided everything necessary for you to have a wonderful stay. We appreciate your kind review and look forward to your next visit to Atlanta Evergreen Lakeside Resort.Best Regards,Juwana JonesDirector of Rooms

2/10 Terrible

Marci

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Director of Rooms on Dec 6, 2023
Dear Marci, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Best Regards,Juwana Jones,Director of Rooms

10/10 Excellent

trenna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks - great stay
Stayed 4 nights in Nov 2023
Response from Director of Rooms on Dec 5, 2023
Dear Trenna, It was a pleasure to welcome you to Atlanta Evergreen Lakeside Resort. We focus on creating a memorable experience for our guests, and your kind words are much appreciated. We are glad that we exceeded all of your expectations and that you loved so much about your stay. Thank you again for sharing your experience with others, and we look forward to many more visits with you.Best Regards,Juwana JonesDirector of Rooms

10/10 Excellent

Ray

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am definitely coming back to stay. I will be an annual trip to visit. I would highly recommend the Atlanta Evergreen Lakeside Resort to any & everybody. From check-in to check-out; from the staff, to the dining & adventures, everything was on point. Everything either met or beat expectations. My fiancé and I truly enjoyed ourselves. Thank you.
Stayed 2 nights in Dec 2023
Response from Director of Rooms on Dec 5, 2023
Dear Ray, Thank you for your generous review of Atlanta Evergreen Lakeside Resort and for recommending us to other guests. Our team of associates is overjoyed to have contributed to making your visit truly memorable. It's rewarding to hear that every aspect of your getaway, from the check-in process to dining and adventures, met or exceeded your expectations. We are elated that you and your fiancé thoroughly enjoyed your time with us. Your gratifying praise is a testament to our commitment to providing an exceptional experience. We eagerly anticipate your return and the opportunity to create more wonderful memories together whenever your travel brings you again to Stone Mountain.Best Regards,Juwana JonesDirector of Rooms

8/10 Good

CELSO

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Wonderful but need some care
My experience was wonderful, I did not give better rates because despite it is good the hotel need to do a better job in the cleanness of outside areas as well fix some equipment such as inside pool outside door key fob...
Stayed 3 nights in Nov 2023
Response from Director of Rooms on Dec 1, 2023
Dear Celso, Thank you for sharing your feedback regarding your recent stay at Atlanta Evergreen Lakeside Resort. We are delighted to learn that you had a positive encounter and enjoyed your time with us. On the note of cleanliness and maintenance concerns, we appreciate your constructive insights. We understand the importance of maintaining pristine facilities and addressing issues promptly. Rest assured, we are actively reviewing and enhancing our protocols to uphold the highest standards. We value your input and look forward to the opportunity to welcome you back for an even more refined experience in the future.Best Regards,Juwana JonesDirector of Rooms

10/10 Excellent

Yaima Pereira, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Director of Rooms on Nov 30, 2023
Dear M. Pereira, Thank you for being our guest at Atlanta Evergreen Lakeside Resort. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure to accommodate you, and we look forward to welcoming you back soon.Best Regards,Juwana JonesDirector of Rooms

8/10 Good

Leticia

Traveled with family
Liked: Staff & service, property conditions & facilities
This hotel is nice and convenient if you are going to visit Stone Mountain. I love the beautiful lake view . The front desk staff was very welcoming, Chynna was very friendly! The surrounding areas are beautiful! great views! but disappointed about Bed was not comfortable. No microwave in the room and the cleaning service is poor. I have to ask for my room to be cleaned also we found in the bathroom the Kleenex box was already used it was full of used Kleenex inside. Behind the dresser it was candy papers from the previous guess.The pool needs maintenance. There is a resort fee per night to be aware of.
Stayed 3 nights in Nov 2023
Response from Director of Rooms on Nov 29, 2023
Dear Leticia, Thank you for your review of Atlanta Evergreen Lakeside Resort. We're delighted to hear that you enjoyed the beautiful lake views and the warm welcome from our associates, particularly Chynna. It's heartening to know that the surrounding areas provided great views that added to your overall experience. That said, we genuinely value your constructive feedback regarding the room amenities and cleanliness issues you encountered. Rest assured, we are addressing these concerns promptly to enhance the overall quality of our accommodations. Your observations about the pool maintenance have been duly noted, and we are actively working to improve these aspects. We appreciate your insights as they guide us in our commitment to providing an exceptional stay for all our guests. Thank you for allowing us to host your visit, and we hope to have the pleasure of doing so again whenever you return to Stone Mountain.Best Regards,Juwana JonesDirector of Rooms

10/10 Excellent

salonibelim81

Liked: Cleanliness, staff & service, property conditions & facilities
Great for people that don’t want to be in a lot of crowds, a lot of outdoor nature and activities. There Christmas display is beautiful. This was our first stay and we will be returning next thanksgiving. All staff are wonderful.
Stayed 1 night in Nov 2023
Response from Director of Rooms on Nov 26, 2023
Dear Guest, Thank you for choosing to stay at Atlanta Evergreen Lakeside Resort for the thanksgiving celebration and for the review. We are pleased to know you were delighted with our devoted associates and well-decorated lobby. It was a pleasure having you here, and we look forward to welcoming you again.Best Regards,Juwana Jones,Director of Rooms

6/10 Okay

Elizabeth

Traveled with family
Liked: Staff & service, property conditions & facilities
The shower in our bedroom could not be turned all the way up without the pipes in the walls, rattling loud. There was an odd noise when water drained from the sink. The little dresser, footstool gizmo was busted on the top and the back. And when we moved it to fix it a previous Room occupants trash was still behind there showing that the room was not properly cleaned. There was rust in the shower area.
Stayed 2 nights in Nov 2023
Response from Director of Rooms on Nov 26, 2023
Dear Elizabeth, Thank you for evaluating your recent stay at our hotel. Please accept our apologies for the issues you encountered with both the room assigned to you and for the inconvenience this caused you. We have taken note of your comments and have shared them appropriately as we are continually striving for ways to improve. We appreciate your patience and hope to see you again to make a better impression.Best Regards,Juwana Jones,Director of Rooms

10/10 Excellent

sonia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area
Stayed 2 nights in Nov 2023
Response from Director of Rooms on Nov 21, 2023
Dear Sonia, It was a pleasure to welcome you to Atlanta Evergreen Lakeside Resort. We focus on creating a memorable experience for our guests, and your kind words are much appreciated. We are glad that we exceeded all of your expectations and that you loved our charming property. Thank you for sharing your experience with others, and we look forward to many more visits with you.Best Regards,Juwana Jones,Director of Rooms

10/10 Excellent

Rebecca

Stayed 1 night in Nov 2023
Response from Director of Rooms on Dec 5, 2023
Dear Rebecca, It was a pleasure to welcome you to Atlanta Evergreen Lakeside Resort. We are glad that we exceeded all of your expectations and that you loved so much about your stay. Thank you again for sharing your experience with others, and we look forward to many more visits with you.Best Regards,Juwana JonesDirector of Rooms

6/10 Okay

Tiffany, Decatur

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Pros: Property in a peaceful and quiet location. Rooms are decent. Cons: Staff not friendly or welcoming, need better selection of food at the restaurant, bathtub wasn't cleaned, resort fee is $35/ day but there isn't any amenities besides the basics that all resorts have a work out room and pools. No social hour, no spa, no movie night, no game night, etc. So I don't know why we are charged a resort fee on top of the pricey room charge. It has a lot of potential but in comparison to all the resorts I have stayed in it missed the mark.
Stayed 2 nights in Nov 2023
Response from Director of Rooms on Nov 8, 2023
Dear Tiffany, Thank you for choosing to stay at our hotel and sharing your recent experience. While we are glad to know you liked our ideal location and comfortable accommodations, please accept our apologies for the behavior of our associates. We have shared your comments with the appropriate team to ensure a much better guest experience moving forward. We also regret your disappointment with our amenities and have taken note of your feedback as we are continually striving for ways to improve. We appreciate your patience and hope to see you again to provide you with the seamless stay you deserve.Best Regards,Juwana Jones,Director of Rooms

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service
Save your money - no better than a Motel 6
This is not a resort. They charge a resort fee yet don’t offer resort services. Restaurants serve the same limited food menu and only one was open. Front desk did not answer questions but told us to use a pamphlet rack. No bellhop service. No spa. Rooms not cleaned. Room smelled like smoke. Older. We put trash outside our door and it was never cleaned up. Restaurant food was just ok. Nothing special. No room service. Staff seem med I knowledgeable and unhelpful.
Stayed 2 nights in Oct 2023
Response from Director of Rooms on Nov 7, 2023
Dear Guest, Thank you for taking the time to review your recent experience at our hotel. Please accept our apologies for the cleanliness and service issues you encountered while here and for the inconvenience this caused you. We have shared your comments with the appropriate team to ensure a much better guest experience moving forward. We also regret your disappointment with our amenities and have taken note of your feedback as we are continually striving for ways to improve. We appreciate your patience and hope to see you both again to provide you with the seamless experience you deserve.Best Regards,Juwana Jones,Director of Rooms

6/10 Okay

KIM

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a beautiful property to visit especially in the falls with all the leaves changing colors. I enjoyed waking up to the view of the lake and smelling the fresh mountain air.
Stayed 4 nights in Nov 2023
Response from Director of Rooms on Nov 7, 2023
Dear Kim, Thank you for evaluating your recent experience at our hotel. We are glad to know you were pleased with our fantastic views and atmosphere. It was a pleasure having you here, and we hope to see you again to earn a perfect rating.Best Regards,Juwana Jones,Director of Rooms

2/10 Terrible

tameca, Peoria

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The check in was terrible we was told to check in at 4 but when we got here they said no rooms were available and tje couldn’t give us any times that it would be so we had to wait one hour and a half 5:45 close to 6 pm very disappointing I would like to be compensated please and thank you
Stayed 1 night in Nov 2023
Response from Director of Rooms on Nov 6, 2023
Dear Tameca, Thank you for choosing to stay at our hotel and for the review. Please accept our apologies for the delay you experienced upon check-in and for the inconvenience this caused you. We have shared your comments with the appropriate team to ensure a much better guest experience moving forward. We are grateful for your patience and hope to see you again to provide you with the hospitality for which we are known.Best Regards,Juwana Jones,Director of Rooms