Ratings based on 344 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Montreal

Stuck in the basement...

Posted Jul 26, 2014
Pros: Decent gym, good restaurant,
Cons: Wifi, even when paying - poor connection
Location: shopping
I booked at the Marriott for 3 nights - & they put me in the Terrace Level (Basement). Dark! And, I hate to have to pay for wifi !!!!
3 out of 5
by A verified traveler

Posted Jul 21, 2014
Great hotel, however very disappointed with the hotel staff.
Comment from Hotel Management
Jul 31, 2014 by HotelMgmt, Hotel Management
Thank you for referring to the Atlanta Marriott Buckehad Hotel & Conference Center as a great hotel. We are very disappointed to hear though that our staff did not meet your expectations. The staff here loves to go above and beyond to give our guests the best experience possible during their stay. We apologize if you feel your experience fell short of this in any way. Thank you for your feedback.
2 out of 5
by A verified traveler from Atlanta, GA

Lackluster staff, mediocre facility.

Posted Jul 20, 2014
The ONLY thing good about my stay was leaving. The hotel front staff seemed to have no ideal that they worked in the hospitality business. I had to go to the front desk 3 different times to have my room keys re-done because they wouldn't allow me to enter the hotel from any of the side doors. I was highly inconvenienced and frustrated & the staff did nothing to help - they merely turned their nose up at me after handing me yet another dysfunctional key. I was told I was going to be staying on the 'garden level'. It was merely the basement of the hotel, which smelled of humidity and must. The garden level was unkempt: towels, dishes, and trash from the previous night's occupants sitting on the floor in the walkway for hours.
5 out of 5
Recommended
for Everyone
by A verified traveler

I would return

Posted Jul 13, 2014
Everything about this hotel was terrific! We were on the garden level and had we had more time to spend it would have been great to use the patio for room service. Hotel is close to top rate shopping and restaurants.
Comment from Hotel Management
Jul 24, 2014 by HotelMgmt, Hotel Management
Nothing pleases us more than hearing a guest would return for another stay with us at the Atlanta Marriott Buckhead Hotel & Conference Center. Thank you for referring to our hotel as terrific and for your great review. We look forward to seeing you again.
1 out of 5
by A verified traveler

Posted Jul 11, 2014
Terrible. Hotel oversold my room despite confirmed paid for reservation. Sent me to another marriot hotel in midtown that had no rooms. They gave me a room in which the toilet had overflowed and carpet was still wet.
Comment from Hotel Management
Jul 25, 2014 by HotelMgmt, Hotel Management
While we don’t quite know all the details as to why there was a miscommunication of your reservation with us, we would still like to apologize for any inconvenience you may have experienced on your recent visit to the area and for the experience you may have incurred at another hotel. Thank you for your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from Greenville, SC

Great location!

Posted Jul 7, 2014
Location: Close to Phipps Plaza and Lennox Square for shopping and a short walk to the Marta station.
This hotel is in a great location close to shopping and just a short walk to the Marta station. The rooms were very clean and well-appointed and the staff at the front desk was very friendly. The breakfast buffet was delicious. We will definitely stay here again!
Comment from Hotel Management
Jul 16, 2014 by HotelMgmt, Hotel Management
Nothing pleases us more than hearing a guest will definitely be staying with us again at the Atlanta Marriott Buckhead Hotel & Conference Center. Our location is convenient to so many area attractions and amenities; it’s nice you thought so too. We’re glad you found our rooms clean and well-appointed and our staff to be very friendly. We look forward to seeing you again soon and having you join us for another delicious breakfast buffet.
5 out of 5
Recommended
for Everyone
by A verified traveler

Visiting my daughter who lives in buckhead

Posted Jul 1, 2014
Perfect hotel for Our visit. Room was Clean and spacious. Pool was lovely. Drinks in the bar were rather expensive but other than that everything was great. Would definitely stay there again.
Comment from Hotel Management
Jul 10, 2014 by HotelMgmt, Hotel Management
Nothing pleases us more than hearing a guest found the Atlanta Marriott Buckhead Hotel & Conference Center to be perfect for their visit and would definitely stay with us again. We are glad you enjoyed your clean and spacious guest room as well as our pool and we’re already looking forward to your return stay the next time you are in Buckhead visiting your daughter.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel!!!

Posted Jun 30, 2014
We received a great deal! Free parking! Free breakfast! Wonderful staff!
Comment from Hotel Management
Jul 10, 2014 by HotelMgmt, Hotel Management
Thank you, your short and sweet review made our day! We hope you’ll be back to stay with us again at the Atlanta Marriott Buckhead Hotel & Conference Center soon.
2 out of 5
by Rachel T

Highly over-rated

Posted Jun 15, 2014
Pros: Nothing. Saving grace is that it is close to all the places we like.
Cons: Where should I start? Not a good experience at all and while we come into Atlanta alot, this is not a place I will come back to. I
This hotel may be located in Buckhead and had great reviews but it was a disappointment for us. Walls are thin. We hear people talking. Toilets flushing. Lots of noise outside of our window at midnight. Everything is ala carte at this hotel. $12.95 for WiFi. $24.95 for high speed WiFi. And that is daily! As for watching television, very limited other than movies but no regular channels; some "on Demand shows" but you have to pay to even watch those. There were two in our room. They gave us only one bottle of water. Corporate culture here is not good. I would equate the experience like flying on a plane... you have to now pay for everything.
Comment from Hotel Management
Jun 24, 2014 by HotelMgmt, Hotel Management
It disappoints us to hear that our hotel did not meet your expectations. Even though we have a great location in Buckhead, our guest’s positive experiences with us at the Atlanta Marriott Buckhead Hotel & Conference Center are of the utmost importance to us. Our internet fees are as follows: regular high speed internet access is $12.95 and enhanced high speed internet access for video chatting and streaming is $16.95. We advise all guests to check the in-room directory of all the available TV listings or to contact the staff if they need any additional help. We appreciate your review, thank you for your feedback.
5 out of 5
Recommended
for Everyone
by Michael from Birmingham, Alabama

Great Experience!

Posted May 27, 2014
Great location, next to Lennox Square Mall. The staff was courteous and professional. The room was decorated with modern aesthetics and technology. The bed itself slept extremely well. I would strongly recommend this hotel for anyone who appreciates the finer hotel experience without having the associated cost.
Comment from Hotel Management
Jun 4, 2014 by HotelMgmt, Hotel Management
Thank you very much for your review and recommendation of the Atlanta Marriott Buckhead Hotel & Conference Center. We’re so glad to hear your stay with us was such a great experience. We appreciate your kind words in reference to our staff, your guest room and our location and hope you’ll be back to stay with us again soon.