Ratings based on 532 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Extremely loud

Posted Jun 22, 2015
Location: Across street from Lenox mall
Doors slamming throughout entire halls at all times of the night, difficult to sleep. Seemed like lots of people there to party. Very poor sound insulation
1 out of 5
by A verified traveler from Augusta, GA

Terribly Disappointed

Posted Jun 20, 2015
This hotel was ridiculously priced for what you actually get. Self parking for $24 in Atlanta is beyond belief! After checking in and going to the room I found hair all over both beds and floor. The bathroom was not adequately cleaned. Due to it being so late, I tried to suck it up. However, I turned over a few pillows and pulled the sheets back and found a small spider. Look at my face! I called to inform the front desk. When I went down the front desk gave me another room key one floor up and rushed me on. The second room was cleaner but had an electrical problem with one of the lamps. In addition, my key card would not allow me to exit the parking garage! Needless to say, I was not impressed and will NEVER stay there again.
Comment from Hotel Management
Jun 22, 2015 by HotelMgmt, Hotel Management
It is always disappointing to learn when a valued guest leaves feeling their expectations were not met. I'd like to extend my heartfelt apologies for any difficulties and inconveniences that you may have experienced. Please be assured that our housekeeping staff follows strict procedures and protocols daily to ensure the cleanliness of our facilities. Your comments and feedback are greatly appreciated and will be shared with our team, thank you. Best regards, Amanda Hawkins-Vogel General Manager
3 out of 5
by A verified traveler

2 day business trip

Posted May 30, 2015
I paid $250/night + tax for the hotel. For that rate, I'd expect to have a safe and a minibar in the room which were not available. There was a water tank in the lobby but staff was taking it away every evening.
Comment from Hotel Management
Jun 9, 2015 by HotelMgmt, Hotel Management
It is always disappointing to learn when we have fallen short of a guest’s expectations. Although in-room safes are not available, a safe located at the front desk is available for guests to store their valuables. Thank you for your feedback. Best regards, Amanda Hawkins-Vogel General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Knoxville, TN

Very nice hotel

Posted May 29, 2015
Pros: Location, cleanliness and good restaurant.
Cons: More extras and do not charge for internet. Also, valet parking seemed unusually high.
Location: Major mall and lots of restaurants.
The hotel was close to shopping and restaurants. It would have been nice to have bottled water in the room and paying $13 for internet in this day and age seems strange and it would be a reason that I wouldn't go back. Overall though I would stay there again.
Comment from Hotel Management
Jun 2, 2015 by HotelMgmt, Hotel Management
Nothing could please us more here at the Atlanta Marriott Buckhead Hotel & Conference Center than to learn a guest would definitely stay with us again. We apologize if we may have fallen short of your expectations in some areas. Complimentary Wi-Fi is available in our lobby and public areas. Although we understand that parking in any major city can get costly we really try to keep this fee to a minimum for our guests and offer on-site parking, off-site parking as well as the valet parking for our guests’ convenience. Thank you for your feedback, we look forward to welcoming you back again in the future. Best regards, Amanda Hawkins-Vogel General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place!

Posted May 26, 2015
Very friendly staff, outstanding location/ proximity to all of the attractions in Buckhead Atlanta!
Comment from Hotel Management
Jun 2, 2015 by HotelMgmt, Hotel Management
It just can’t get any better than being referred to as a great place, thank you. We appreciate your compliments on the Atlanta Marriott Buckhead Hotel & Conference Center, our friendly staff and our outstanding location too and hope you’ll be returning again one day soon. Best regards, Amanda Hawkins-Vogel General Manager
2 out of 5
by A verified traveler from PA

Excellent Staff vs. Party Noise

Posted May 4, 2015
Pros: Terrific staff all the way around!: nice facility; location
Cons: Do not place other guests on the same floor with groups staying together who may be "partying"; in spite of the positives, will not stay here again.
Loud partying in the hallway (multiple rooms literally holding a party in the hall, including small children running up and down the hall screaming) woke me up at 11 p.m. as they seemed to be returning from an event. At midnight, with no sign of party abatement, I requested another (more deluxe)room and was given a quiet room on another floor; still lost most of a night"s sleep due to the move. The staff here was terrific in every way...very gracious...but this seems to be a party location....too bad..will be in the area often, but not willing to risk this again.
Comment from Hotel Management
May 11, 2015 by HotelMgmt, Hotel Management
While we are happy to hear that you found our staff to be terrific and our facility to be nice we are disappointed to learn that your experience here with us was not ultimately that positive stay we hope for all of our guests. We sincerely apologize for any inconvenience you may have encountered. Although we are pleased to know that our staff worked efficiently to provide you with a much quieter accommodation, falling short of a guest’s expectation is something we never wish to do. Please know that the peaceful atmosphere of our hotel in order for our guests to relax is one of our top priorities. Even though we totally understand your frustration we have no way of knowing at check-in those guests that will be staying up late and therefore we can only encourage guests to reach out to the front desk for assistance should it be needed. Once again we would like to apologize and sincerely hope that you will allow us the opportunity to serve you again in the future so that we may have the chance to exceed all expectations at that time. Thank you for your feedback it will be shared with our team. Best regards, Amanda Hawkins-Vogel General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Memphis, TN

Posted Apr 18, 2015
Pros: From A-Z the staff of this hotel was so professional and so kind.
Cons: not one thing
Location: Perfect location for shopping
Everyone at this hotel was amazing. The service was top notch. The bellman, the valet, room service was absolute perfection! I have stayed in high-end hotels and I have had great service but there was always a lack of good customer service in some aspect. Not at this hotel! Kudos to whoever trains this staff and who was smart enough to pick each individual.
Comment from Hotel Management
Apr 21, 2015 by HotelMgmt, Hotel Management
Thank you for your fantastic review of the Atlanta Marriott Buckhead Hotel & Conference Center. Your compliments to our staff and their service are greatly appreciated and have made our day. We hope the next time you travel to the area you’ll be back for another great stay with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

1 Night in Buckhead

Posted Apr 12, 2015
Pros: Hotel was in a decent location.
Everything about the hotel was pretty good except we had booked two double beds and were forced into a King Bed. I booked my reservation months ago.
Comment from Hotel Management
Apr 21, 2015 by HotelMgmt, Hotel Management
We’re happy to hear everything about your stay with us at the Atlanta Marriott Buckhead Hotel & Conference Center was pretty good although we would like to apologize for any inconvenience you may have experienced if the room type you reserved was not available at check in. Although not a common occurrence situations like this may occur from time-to-time. Thank you for your understanding and feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from southern New Jersey

Nice Hotel and friendly Staff

Posted Apr 7, 2015
Pros: Convience.
Cons: The noise from other guests in the hallways, being able to hear your neighbor flush the toilet and take a shower was annoying.
Location: There is to much to mention. Great area but always traffic.
Overall we enjoyed our stay. The only drawl backs was that there was volleyball tourament going on with kids running around all night making noise. There was also a TV show auditions which also provided overly loud people in the common areas.
Comment from Hotel Management
Apr 13, 2015 by HotelMgmt, Hotel Management
Your reference to the Atlanta Marriott Buckhead Hotel & Conference Center as being a nice hotel with friendly staff is very much appreciated. It’s so nice to know that you really enjoyed your stay with us. We do however wish to apologize for any inconveniences you may have experienced during a very busy time here at our hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 6, 2015
Cons: had to pay for internet
Location: location is great
the fitness center was great, but the pool was closed
Comment from Hotel Management
Apr 13, 2015 by HotelMgmt, Hotel Management
We’re so glad you thought the location of the Atlanta Marriott Buckhead Hotel & Conference Center in the heart of Buckhead was great. Please accept our apology; we are sorry to hear that you were not able to enjoy the pool facilities during your stay. Although not common, sometimes maintenance requires this, we hope you understand. Thank you.