Exterior

Reviews of Atlanta Marriott Marquis

4 out of 5
Atlanta Marriott Marquis
265 Peachtree Center Ave Ne, Atlanta, GA

Reviews

7.6

Good

Rating 10 - Excellent. 1215 out of 2636 reviews" "
Rating 8 - Good. 507 out of 2636 reviews" "
Rating 6 - Okay. 353 out of 2636 reviews" "
Rating 4 - Poor. 273 out of 2636 reviews" "
Rating 2 - Terrible. 288 out of 2636 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic stay, clean and quiet.
Stayed 1 night in Apr 2024

2/10 Terrible

Kayla

Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t like that they kept insisting that I keep a room that had door issues. The fob didn’t work three times before they changed the room. I couldn’t get refunded even though I stayed less than 6 hours in a 3 night stay!
Stayed 3 nights in Apr 2024

6/10 Okay

Melanie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The pool area was disgusting. There was weave and hair in the pool food on table and ground and adults were rolling up.. will not be staying at this location again.
Stayed 2 nights in Apr 2024
Response from Front Office Manager on Apr 23, 2024
Dear Melanie, Thank you for being our guest and taking the time to rate your stay. We deeply apologize for your pool experience and for the concerns you have raised. We have addressed your comments and concerns appropriately to ensure such situations are not repeated. We certainly understand the frustration you must have felt and are grateful for your patience. Your feedback is invaluable, and we hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known.Sincerely,Nayeem Haque,Front Office Manager

10/10 Excellent

BAntonio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great and the staff was amazing. The room was clean and fresh. The noise level was at 0. I will definitely stay again.
Stayed 2 nights in Apr 2024
Response from Front Office Manager on Apr 23, 2024
Dear Guest, Thank you for sharing your review and for staying at the Atlanta Marriott Marquis. We are glad that you found our prime location near the airport, restaurants, and city attractions to be perfect for your plans. It is also pleasing to read that you received dedicated service from our staff and liked our well-maintained accommodations. We are very proud of the exceptional hospitality our associates provide to our guests every day. Thank you; we sincerely appreciate your dedication to staying with us again.Sincerely,Nayeem Haque,Front Office Manager

10/10 Excellent

Meihua

Stayed 2 nights in Mar 2024
Response from Front Office Manager on Apr 23, 2024
Dear Meihua, We appreciate you taking the time to leave a kind rating for your recent visit to the Atlanta Marriott Marquis. Your satisfaction is important to us; therefore, we are thrilled to have met your expectations. We look forward to your return soon so we can share another awesome experience with you.Sincerely,Nayeem Haque,Front Office Manager

10/10 Excellent

keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Office Manager on Apr 23, 2024
Dear Keith, Thank you for choosing Atlanta Marriott Marquis and for your generous rating. We are thrilled we met your expectations for a fantastic stay at our hotel. We hope to have the pleasure of doing so again on your next visit to the area.Sincerely,Nayeem Haque,Front Office Manager

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Front Office Manager on Apr 23, 2024
Dear Kevin, We are happy you chose the Atlanta Marriott Marquis during your recent visit to the city. Thank you for the generous rating, and we are glad you had an amazing time with us. It was a pleasure hosting you, and we hope you will revisit us the next time your travels bring you to our area.Sincerely,Nayeem Haque,Front Office Manager

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and peaceful
Stayed 2 nights in Apr 2024
Response from Front Office Manager on Apr 23, 2024
Dear Antonio, Thank you for sharing your review with fellow travelers and for rating us at the Atlanta Marriott Marquis. We are glad that you found our ambience to be calm and soothing as our property is known for its beautiful, serene views. We are also happy that you had a pleasant stay with us while enjoying our hospitality. It was great having you, and we cannot wait to welcome you back soon.Sincerely,Nayeem Haque,Front Office Manager

8/10 Good

Steven

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Front Office Manager on Apr 23, 2024
Dear Steven, Thank you for rating the Atlanta Marriott Marquis. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Nayeem Haque,Front Office Manager

10/10 Excellent

Alexander

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Office Manager on Apr 23, 2024
Dear Alexander, Thank you for choosing the Atlanta Marriott Marquis and for the generous rating. We are glad that you cherished your visit with us and received excellent hospitality. It was wonderful having you, and we cannot wait to have you again.Sincerely,Nayeem Haque,Front Office Manager

8/10 Good

Tiffany

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The staff is excellent. The 2 elevators were not active during the entire stay. The internet was very spotty during the entire stay
Stayed 2 nights in Apr 2024
Response from Front Office Manager on Apr 23, 2024
Dear Tiffany, Thank you for visiting the Atlanta Marriott Marquis and for the high rating. We are glad that you enjoyed your overall stay with us and received great service from our staff. However, we are sorry to read about the inconveniences you experienced due to the elevators. We have been working diligently on solving this issue, have updated our elevator system, and have also increased the number of mechanics on the premises daily to check the equipment. We also apologize for the slow internet connectivity in your room and regret the inconvenience caused. It was nice having you, and we look forward to welcoming you back for a much warmer welcome and improved amenities.Sincerely,Nayeem Haque,Front Office Manager

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
The lady in valet parking area looked like she didn’t want to be there . Poor customer service . All she had to do is smile . Overall excellent .
Stayed 2 nights in Apr 2024
Response from Front Office Manager on Apr 22, 2024
Dear Alice, Thank you for choosing Atlanta Marriott Marquis and for your high rating. We are pleased your overall stay was pleasant; however, we have noted your comments regarding one of our associates and apologize for any disappointment this caused. We will share this with appropriate individuals to ensure a better guest experience. We appreciate your feedback and hope to welcome you again on your next visit to Atlanta. Sincerely,Nayeem Haque,Front Office Manager

10/10 Excellent

Shabray Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 2 nights in Apr 2024
Response from Front Office Manager on Apr 22, 2024
Dear M. Shabray, Thank you for choosing Atlanta Marriott Marquis. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Nayeem Haque,Front Office Manager

10/10 Excellent

Kyle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay there again
Stayed 1 night in Apr 2024
Response from Front Office Manager on Apr 22, 2024
Dear Kyle, Thank you for staying at Atlanta Marriott Marquis. We are pleased we exceeded your expectations and that you enjoyed your stay. Thank you for sharing your review with fellow travelers and for your excitement about returning. We look forward to seeing you again soon.Sincerely,Nayeem Haque,Front Office Manager

4/10 Poor

Amanda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Would not stay here again.
Stayed 1 night in Apr 2024
Response from Front Office Manager on Apr 22, 2024
Dear Amanda, Thank you for sharing your feedback. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Nayeem Haque,Front Office Manager

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Apr 2024

6/10 Okay

Hnrica

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Front Office Manager on Apr 23, 2024
Dear Hnrica, Thank you for rating your recent stay. We are glad that your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Sincerely,Nayeem Haque,Front Office Manager

10/10 Excellent

Inaiah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Office Manager on Apr 23, 2024
Dear Inaiah, Thank you for choosing to stay with us at the Atlanta Marriott Marquis and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting Atlanta. It was our pleasure accommodating you, and we hope you will make us your home away from home whenever your travels bring you to our area.Sincerely,Nayeem Haque,Front Office Manager

10/10 Excellent

Etheridge

Liked: Cleanliness, staff & service, property conditions & facilities
The wife and kids was extremely plesed with the many things to do and as a disabled combat veteran i was please with the professionalism of the staff and how convenient everything was
Stayed 1 night in Apr 2024
Response from Front Office Manager on Apr 22, 2024
Dear Etheridge, Thank you for staying at Atlanta Marriott Marquis and for your kind feedback. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. We love offering something for every traveler with our exceptional service and amenities.We appreciate your service to our country It was our pleasure serving you at HOTEL, and we hope to see you again soon. Dear Etheridge, Thank you for staying at Atlanta Marriott Marquis and for your kind feedback. It is always gratifying to receive praise for exceeding expectations, and we are delighted you and your family enjoyed your stay. We love offering something for every traveler with our exceptional service and amenities, and we are very much grateful to you for recognizing our efforts. We appreciate your service to our country and look forward to welcoming you all again soon. Sincerely,Nayeem Haque,Front Office Manager

6/10 Okay

Monique

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Office Manager on Apr 23, 2024
Dear Monique, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to show you our outstanding hospitality. Thank you once again for your patronage, and we hope to see you soon.Sincerely,Nayeem Haque,Front Office Manager

6/10 Okay

Rhiannon

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I have never waited in so many lines... the check in process was long and tedious, especially when you are in a hurry and carrying multiple bags... Then, the valet process--- not only did we wait approx. 20 minutes every time we arrived and exited, we were not greeted and the pick up lobby was 100 degrees....
Stayed 1 night in Apr 2024
Response from Front Office Manager on Apr 21, 2024
Dear Rhiannon, Thank you for being our guest and for your constructive comments. We deeply apologize for the undue delay you experienced at check-in and for the long wait time with our valet service. We know how frustrating these can be, and we truly appreciate your patience in these matters. This is not typical of our service, and we will be taking steps to improve our services and overall guest experience. Your comments are invaluable to us, and this will be addressed with the appropriate teams to ensure it is not repeated. We would welcome the opportunity to have you stay with us again and receive a much warmer welcome, along with our outstanding hospitality. Sincerely,Nayeem Haque,Front Office Manager

10/10 Excellent

Joi

Stayed 1 night in Mar 2024
Response from Front Office Manager on Apr 20, 2024
Dear Joi, We are thrilled you had an excellent stay at Atlanta Marriott Marquis, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Nayeem Haque,Front Office Manager

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 4 nights in Apr 2024
Response from Front Office Manager on Apr 17, 2024
Dear Albert, Thank you for staying at the Atlanta Marriott Marquis and for your generous rating. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate you sharing your feedback, and we look forward to seeing you again soon.Sincerely,Nayeem Haque,Front Office Manager

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
I loved that i was in the 39th floor with a great city view
Stayed 2 nights in Apr 2024
Response from Front Office Manager on Apr 16, 2024
Dear Jeremy, Thank you for staying with us at Atlanta Marriott Marquis and sharing your kind feedback. We are pleased the stunning views from the comfort of your room made your visit more enjoyable. Thank you again, and we hope you will choose us the next time you visit the area.Sincerely,Nayeem Haque,Front Office Manager

10/10 Excellent

Cortney

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Front Office Manager on Apr 14, 2024
Dear Cortney, We are happy you chose the Atlanta Marriott Marquis for your recent visit to the city. We are thrilled we met your expectations for a fantastic stay. It was our pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Nayeem HaqueFront Office Manager

10/10 Excellent

Ernestina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Front Office Manager on Apr 13, 2024
Dear Ernestina, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to the Atlanta Marriott Marquis.Sincerely,Nayeem HaqueFront Office Manager

10/10 Excellent

MaryAnn

Liked: Cleanliness, property conditions & facilities
Love the Property, will definitely recommend and be back there
Stayed 3 nights in Mar 2024
Response from Front Office Manager on Apr 12, 2024
Dear MaryAnn, Thank you for staying at Atlanta Marriott Marquis and for your generous rating. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate your recommendation and love knowing you will return soon for another great stay. Sincerely,Nayeem Haque,Front Office Manager

8/10 Good

Loretta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all was well
Stayed 4 nights in Mar 2024
Response from Front Office Manager on Apr 9, 2024
Dear Loretta, Thank you for the kind review. We are pleased we met your expectations for a great stay at Atlanta Marriott Marquis. We hope to have the pleasure of doing so again on your next visit to the area.Sincerely,Nayeem Haque,Front Office Manager

10/10 Excellent

amber

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Front Office Manager on Apr 9, 2024
Dear Amber, We are delighted you enjoyed your stay at Atlanta Marriott Marquis. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to Atlanta.Sincerely,Nayeem Haque,Front Office Manager

8/10 Good

DANIEL

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Beautiful hotel; excellent restaurant, Only negative- there was a short hair on the “clean” hand towel. 😳
Stayed 1 night in Apr 2024
Response from Front Office Manager on Apr 9, 2024
Dear Daniel, Thank you for choosing Atlanta Marriott Marquis and for your review. We are pleased you loved our iconic hotel and your dining experience at our in-house restaurant, Sears. However, we are sorry for the housekeeping oversights you experienced. We will address this with our team to ensure they are more diligent moving forward. Thank you again for being our guest, and we look forward to your next visit.Sincerely,Nayeem Haque,Front Office Manager

10/10 Excellent

Kenyon

Liked: Cleanliness, staff & service, property conditions & facilities
The pool amenity was very nice for kids
Stayed 3 nights in Apr 2024
Response from Front Office Manager on Apr 9, 2024
Dear Kenyon, Thank you so much for your excellent rating and comments. We are pleased you enjoyed your stay and that our beautiful pool and its amenities made your family time more enjoyable. We appreciate your business and hope the Atlanta Marriott Marquis will be your first choice every time you visit the city!Sincerely,Nayeem Haque,Front Office Manager

8/10 Good

Latoya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower water took a very long time to get hot.
Stayed 3 nights in Mar 2024
Response from Front Office Manager on Apr 8, 2024
Dear Latoya, Thank you for choosing to stay at the Atlanta Marriott Marquis and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered with the shower and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you with an even better experience.Sincerely,Nayeem Haque,Front Office Manager

10/10 Excellent

Maria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like this hotel very much!Beautiful entrance!Beautiful view from the window ! Very helpful staff.
Stayed 1 night in Apr 2024
Response from Front Office Manager on Apr 6, 2024
Dear Maria, Thank you for being our guest and for the feedback of Atlanta Marriott Marquis. We appreciate your high rating and are glad to know that our stunning iconic property along the views of downtown Atlanta was appealing to you. We are also happy that you enjoyed our hospitality, as it is our main goal to provide the best service to all our guests. Thank you again; we look forward to welcoming you back on your next visit to Atlanta.Sincerely, Nayeem Haque,Front Office Manager

8/10 Good

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Office Manager on Apr 7, 2024
Dear Felicia, Thank you for the nice rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Atlanta Marriott Marquis; we hope to see you again soon. Sincerely,Nayeem HaqueFront Office Manager

8/10 Good

Mylinia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was pleasant.
Stayed 2 nights in Mar 2024
Response from Front Office Manager on Apr 5, 2024
Dear Mylinia, Thank you for your kind rating! We are glad you had such a positive experience during your time at Atlanta Marriott Marquis, as we are committed to providing exceptional service to every guest. We look forward to welcoming you back and wish you all the best.Sincerely,Nayeem HaqueFront Office Manager

10/10 Excellent

Randall

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is beautiful. Staff is great!
Stayed 1 night in Apr 2024
Response from Front Office Manager on Apr 4, 2024
Dear Randal, Thank you for your outstanding feedback. We are glad you loved our stunning property with the famous atrium and that our associates took great care of you. On behalf of everyone here at Atlanta Marriott Marquis, we invite you to stay with us again!Sincerely,Nayeem Haque,Front Office Manager

10/10 Excellent

Kaye

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was great! I wish there had been a microwave in room. Upon arrival, the light switch in bathroom was not clean as it had something brown on it, otherwise room was very clean. Would definitely stay again if ever back in Atlanta.
Stayed 2 nights in Apr 2024
Response from Front Office Manager on Apr 4, 2024
Dear Kaye, Thank you for choosing Atlanta Marriott Marquis for your visit to Atlanta. We are pleased to know you had a pleasant stay. However, we are sorry for the housekeeping oversight you outlined. We will share this with our team to ensure they are more thorough in their work. Thank you again for sharing that you will be returning in the future. It will be our pleasure to host you again soon.Sincerely,Nayeem Haque,Front Office Manager

10/10 Excellent

Nicole, TAMPA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful architecture! Wonderful amenities. Highly recommend!
Stayed 4 nights in Mar 2024
Response from Front Office Manager on Apr 5, 2024
Dear Nicole, Thank you for staying at Atlanta Marriott Marquis and for recommending us to future guests. We are pleased you enjoyed our beautiful property and excellent amenities. We look forward to seeing you on your next visit.Sincerely,Nayeem HaqueFront Office Manager

10/10 Excellent

Mayra C, Lyndhurst

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Office Manager on Apr 5, 2024
Dear Mayra, Thank you for choosing Atlanta Marriott Marquis. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Nayeem HaqueFront Office Manager

8/10 Good

Gail

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Long waits for elevator. Store closed.
Stayed 3 nights in Mar 2024
Response from Front Office Manager on Apr 12, 2024
Dear Gail, Thank you for choosing to stay at Atlanta Marriott Marquis and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for the inconvenience you experienced with the elevator and store being closed. We are always looking for ways to enhance our guest experience, and we appreciate your feedback. Thank you once more for your patience, and we hope to see you again soon. Sincerely,Nayeem Haque,Front Office Manager

2/10 Terrible

Naomi

Stayed 4 nights in Mar 2024

6/10 Okay

tianna

Traveled with group
Liked: Staff & service
I loved the elevator scenery and the fact that it looks like im about to drop in water. What i dont like even tho its in the description is the vallet fee i feel that is too high for a hotel that i dont feel is 5 star and there is not much to do in the hotel yes it is atlanta but i am a person that travels ALOT and that is the first i paid a vallet fee so high or the ridiculous w5 dollars for a parki g lot that suppose to be free. The hotel needs ro co sider that people deove there and need parking
Stayed 3 nights in Mar 2024
Response from Front Office Manager on Apr 3, 2024
Dear Tianna, Thank you for choosing us and for your feedback. While we are glad to read that you liked some aspects of your stay, we regret that you were disappointed with our valet cost. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. Everything we do is aimed at providing our guests with an excellent hotel experience; therefore we are grateful for your comment. We appreciate your business, and we hope to see you again the next time you visit the area.Sincerely,Nayeem HaqueFront Office Manager

10/10 Excellent

Jasnae

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Front Office Manager on Apr 3, 2024
Dear Jasnae, Thank you for choosing Atlanta Marriott Marquis. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Nayeem HaqueFront Office Manager

4/10 Poor

Samuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Massively inconvenient elevator outages during the entire weekend lead to us spending large amounts of time riding in or waiting on elevators that were over crowded. Didn’t have a working fridge the entire stay. Hot water went out the second night. Place is very dated and in need of major renovation.
Stayed 2 nights in Mar 2024
Response from Front Office Manager on Apr 3, 2024
Dear Samuel, Thank you for taking the time to evaluate our hotel. Please accept our apology for the issues you had with the lack of hot water in your room. Although we are confident that this is an isolated incident, this in no way excuses the fact that we failed to provide you with better customer service. We are also sorry for the issues you had with our elevators and that you felt our hotel needed updating. We are grateful for the feedback, and we will share your comments with the appropriate individuals as we strive to improve our guest experience. We understand your frustration and are grateful for your patience. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Nayeem Haque,Front Office Manager

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Front Office Manager on Apr 3, 2024
Dear Joel, All of us at Atlanta Marriott Marquis appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon.Sincerely,Nayeem HaqueFront Office Manager

10/10 Excellent

MILUSKA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Front Office Manager on Apr 3, 2024
Dear Miluska, Thank you for choosing Atlanta Marriott Marquis and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely,Nayeem HaqueFront Office Manager

10/10 Excellent

Terry Ann

Liked: Cleanliness, staff & service, property conditions & facilities
The Starbucks didn't have majority of the stuff on the menu
Stayed 3 nights in Mar 2024
Response from Front Office Manager on Apr 2, 2024
Dear Ms. Ann, Thank you for staying at Atlanta Marriott Marquis and for the high rating. Having said that, we regret learning of your disappointment regarding the lack of menu offerings at the Coffee House. We appreciate your feedback and would love for you to return in the future and give it another try. We hope the rest of your time with us was pleasant and look forward to your next visit.Sincerely,Nayeem HaqueFront Office Manager

10/10 Excellent

Babacar

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Office Manager on Apr 3, 2024
Dear Babacar, Thank you for the outstanding rating! We are delighted that from check-in through check-out, we were able to provide you with a great stay at Atlanta Marriott Marquis. We look forward to your return and wish you all the best with your future travels.Sincerely,Nayeem HaqueFront Office Manager

6/10 Okay

Paula

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property was okay but the room was dissatisfied and pipe in the shower was not in good condition and very disappointing.
Stayed 2 nights in Mar 2024
Response from Front Office Manager on Apr 2, 2024
Dear Paula, Thank you for being our guest and for the candid review. While you liked some aspects of our hotel, we apologize for the issues you experienced with your room and the inconvenience caused. We have shared your comments regarding the shower with our maintenance team so that they can fix it immediately. Please know our front desk is always available and happy to help make your stay more comfortable. We utilize feedback like yours to improve our guest experience; therefore, we appreciate your feedback. We hope you will give us a second chance to deliver the type of outstanding experience you should always expect from us.Sincerely,Nayeem HaqueFront Office Manager

8/10 Good

Dmohnte

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Internet was spotty and the tv showed a dark picture. This area had a lot of homeless individuals outside the property. On the bright side, they had a lot of food places in the area and the staff was nice.
Stayed 2 nights in Mar 2024
Response from Front Office Manager on Apr 4, 2024
Dear Dmohnte, Thank you for choosing Atlanta Marriott Marquis for your recent stay and for the nice rating. We are pleased to know that your overall time with us was satisfactory and that you liked our friendly associates as well as the nearby restaurants. However, we regret your disappointment with the internet connectivity issues you faced and the inconvenience caused. We appreciate you bringing this to our attention, and we will address it appropriately. We are also sorry if anything about your visit to our city made you uncomfortable. Our loss prevention team regularly patrols the area, and our hotel security is on duty around the clock. The city of Atlanta is working diligently to make homelessness rare, brief, and nonrecurring with Partners for HOME. We always welcome our guest's feedback and look forward to hosting you again.Sincerely,Nayeem Haque,Front Office Manager